https://www.m365.fm/entity/copilot-service-workspace/Copilot Service workspace, formerly Dynamics 365 Customer Service workspace, is the multisession agent app for Dynamics 365 Customer Service that keeps each customer issue in its own session with tabs, an inbox, a productivity pane and Copilot assistance.enhttps://www.m365.fm/community/u/mirko-p/blog/mastering-sessions-tabs-dynamics-365-service-workspace/https://www.m365.fm/community/u/mirko-p/blog/mastering-sessions-tabs-dynamics-365-service-workspace/Tue, 18 Aug 2026 19:23:06 -0000articleLearn how to use sessions and tabs in Dynamics 365 Copilot Service Workspace to reduce context switching, manage multiple customer issues, and boost efficiency.https://www.m365.fm/community/u/mirko-p/blog/push-vs-pick-assignment-dynamics-365/https://www.m365.fm/community/u/mirko-p/blog/push-vs-pick-assignment-dynamics-365/Tue, 18 Aug 2026 12:11:19 -0000articleCompare push and pick assignment methods in Dynamics 365 Unified Routing. Learn how to choose the right work distribution strategy for your support team.https://www.m365.fm/show/episodes/dynamics-365-customer-service-workspace-simply-explained/https://www.m365.fm/show/episodes/dynamics-365-customer-service-workspace-simply-explained/Tue, 18 Aug 2026 00:00:00 -0000episodeCustomer service agents lose time jumping between inboxes, tabs and notes while customers repeat their story. This Simply Explained episode is for Dynamics 365 users, service leads and admins who want to understand how Copilot Service workspace organizes…https://www.m365.fm/show/episodes/dynamics-365-unified-routing-simply-explained/https://www.m365.fm/show/episodes/dynamics-365-unified-routing-simply-explained/Tue, 18 Aug 2026 00:00:00 -0000episodeGrowing service teams quickly find that one shared queue sends urgent cases to the wrong people or leaves them waiting. This episode explains Dynamics 365 unified routing for customer service leads and admins. You learn how workstreams, queues, skills and…https://www.m365.fm/community/u/mirko-p/blog/a-step-by-step-guide-to-setting-up-agent-feed-in-your-copilot-workspace/https://www.m365.fm/community/u/mirko-p/blog/a-step-by-step-guide-to-setting-up-agent-feed-in-your-copilot-workspace/Thu, 13 Aug 2026 09:19:17 -0000articleWelcome back, podcast listeners and tech enthusiasts! If you have been following our recent conversations on artificial intelligence, automation, and workplace effi…