https://www.m365.fm/entity/dynamics-365-contact-center/Microsoft's cloud contact center service for handling customer conversations across voice calls and digital channels from one agent workspace, with AI agents, routing and Copilot assistance. It can work alongside Dynamics 365 Customer Service or other CRM systems.enhttps://www.m365.fm/community/u/mirko-p/blog/connect-salesforce-crm-dynamics-365-contact-center/https://www.m365.fm/community/u/mirko-p/blog/connect-salesforce-crm-dynamics-365-contact-center/Sun, 16 Aug 2026 14:01:28 -0000articleLearn how organizations can integrate existing CRM platforms like Salesforce with Dynamics 365 Contact Center without replacing their primary database.https://www.m365.fm/show/episodes/dynamics-365-contact-center/https://www.m365.fm/show/episodes/dynamics-365-contact-center/Sun, 16 Aug 2026 00:00:00 -0000episodeCustomers hate repeating their story every time they switch from chat to phone or get transferred. This episode explains in plain English how Dynamics 365 Contact Center connects channels, routing, agent context and AI help for service leaders and agents. You…https://www.m365.fm/show/episodes/dynamics-365-customer-service-simply-explained/https://www.m365.fm/show/episodes/dynamics-365-customer-service-simply-explained/Tue, 21 Jul 2026 00:00:00 -0000episodeDynamics 365 Customer Service is Microsoft's intelligent customer support platform that helps organizations deliver fast, personalized, and consistent service across every customer interaction. In this episode of Microsoft Knowledge Nuggets, Mirko Peters…https://www.m365.fm/show/episodes/how-ai-agents-spot-angry-customers-before-you-do/https://www.m365.fm/show/episodes/how-ai-agents-spot-angry-customers-before-you-do/Mon, 03 Nov 2025 00:00:00 -0000episodeOld-school contact centers feel like permanent firefighting: fragmented channels, missing context, repeat questions, and burned-out teams. Dynamics 365 Contact Center flips that script with sentiment analytics and Copilot. Real-time models read tone, word…