https://www.m365.fm/entity/dynamics-365-copilot/Copilot in Dynamics 365 is the set of generative AI capabilities built into Dynamics 365 apps such as Sales, Customer Service, Finance and Operations and Business Central. It summarizes records, answers questions about business data the user can access and prepares drafts for human review.enhttps://www.m365.fm/community/u/mirko-p/blog/beyond-the-hype-what-copilot-in-dynamics-365-sales-actually-does-well/https://www.m365.fm/community/u/mirko-p/blog/beyond-the-hype-what-copilot-in-dynamics-365-sales-actually-does-well/Fri, 28 Aug 2026 19:16:27 -0000articleArtificial intelligence in the enterprise space often comes wrapped in a heavy blanket of marketing noise. Vendors love to promise autonomous revenue engines, mind-…https://www.m365.fm/community/u/mirko-p/blog/supercharging-sales-performance-with-dynamics-365-copilot/https://www.m365.fm/community/u/mirko-p/blog/supercharging-sales-performance-with-dynamics-365-copilot/Fri, 28 Aug 2026 18:38:23 -0000articleWelcome back to the podcast and our companion blog! If you have been listening to our recent episodes, you know we are deep into exploring how artificial intelligen…https://www.m365.fm/community/u/mirko-p/blog/unlocking-productivity-with-copilot-in-business-central/https://www.m365.fm/community/u/mirko-p/blog/unlocking-productivity-with-copilot-in-business-central/Thu, 27 Aug 2026 19:02:30 -0000articleIn today's fast-paced business environment, productivity plays a crucial role in achieving success. Companies face ongoing challenges in maintaining efficiency, as …https://www.m365.fm/show/episodes/dynamics-365-copilot-simply-explained/https://www.m365.fm/show/episodes/dynamics-365-copilot-simply-explained/Wed, 19 Aug 2026 00:00:00 -0000episodeSales calls, service cases, invoices and orders bury the facts people need under notes, emails and menus. This Simply Explained episode shows business users and decision makers how Copilot in Dynamics 365 summarizes records, answers questions and prepares…https://www.m365.fm/show/episodes/dynamics-365-autonomous-agents/https://www.m365.fm/show/episodes/dynamics-365-autonomous-agents/Wed, 19 Aug 2026 00:00:00 -0000episodeRepetitive work such as sorting leads, updating cases, matching transactions and chasing suppliers eats up time across every business team. In this Simply Explained episode, Mirko Peters shows Dynamics 365 users and decision makers what autonomous agents…https://www.m365.fm/show/episodes/dynamics-365-customer-service-workspace-simply-explained/https://www.m365.fm/show/episodes/dynamics-365-customer-service-workspace-simply-explained/Tue, 18 Aug 2026 00:00:00 -0000episodeCustomer service agents lose time jumping between inboxes, tabs and notes while customers repeat their story. This Simply Explained episode is for Dynamics 365 users, service leads and admins who want to understand how Copilot Service workspace organizes…https://www.m365.fm/show/episodes/dynamics-365-guides-simply-explained/https://www.m365.fm/show/episodes/dynamics-365-guides-simply-explained/Mon, 17 Aug 2026 00:00:00 -0000episodeFrontline technicians often juggle manuals, laptops and memory while doing careful physical work. In this Simply Explained episode, Mirko Peters explains how Dynamics 365 Guides used mixed reality on HoloLens, Teams and Copilot to bring instructions to the…https://www.m365.fm/community/u/mirko-p/blog/top-ways-copilot-boosts-productivity-in-finance-inventory-and-sales/https://www.m365.fm/community/u/mirko-p/blog/top-ways-copilot-boosts-productivity-in-finance-inventory-and-sales/Wed, 12 Aug 2026 15:33:01 -0000articleWelcome back to the podcast blog! If you have ever felt bogged down by endless spreadsheets, repetitive data entry, and the daily struggle of hunting down invoice s…https://www.m365.fm/community/u/mirko-p/blog/supercharge-your-technicians-real-time-voice-recognition-and-mobile-ai/https://www.m365.fm/community/u/mirko-p/blog/supercharge-your-technicians-real-time-voice-recognition-and-mobile-ai/Wed, 12 Aug 2026 07:39:34 -0000articleWelcome back to the podcast and our ongoing exploration of how artificial intelligence is reshaping the modern enterprise. If you manage field service teams, you al…https://www.m365.fm/show/episodes/dynamics-365-customer-service-simply-explained/https://www.m365.fm/show/episodes/dynamics-365-customer-service-simply-explained/Tue, 21 Jul 2026 00:00:00 -0000episodeDynamics 365 Customer Service is Microsoft's intelligent customer support platform that helps organizations deliver fast, personalized, and consistent service across every customer interaction. In this episode of Microsoft Knowledge Nuggets, Mirko Peters…https://www.m365.fm/show/episodes/copilot-for-dynamics-365-finance-and-operations-simply-explained/https://www.m365.fm/show/episodes/copilot-for-dynamics-365-finance-and-operations-simply-explained/Mon, 13 Jul 2026 00:00:00 -0000episodeMicrosoft Copilot is bringing AI directly into enterprise resource planning, making complex financial and operational processes easier to manage. In this episode of the M365 FM Podcast, Mirko Peters explains how Copilot enhances Microsoft Dynamics 365 Finance…https://www.m365.fm/community/u/mirko-p/blog/microsoft-dynamics-ai-copilot-revolutionizing-business-with-intelligent-automation/https://www.m365.fm/community/u/mirko-p/blog/microsoft-dynamics-ai-copilot-revolutionizing-business-with-intelligent-automation/Fri, 09 Jan 2026 11:11:32 -0000articleLearn how Microsoft Dynamics 365 Copilot supports sales, service, finance, automation, data access, security, and enterprise governance.https://www.m365.fm/show/episodes/dynamics-ai-agent-lie-architectural-erosion/https://www.m365.fm/show/episodes/dynamics-ai-agent-lie-architectural-erosion/Mon, 05 Jan 2026 00:00:00 -0000episodeEveryone thinks their controls still work because the dashboards are green — until the copilot makes a perfectly “authorized” decision no one can actually explain. This talk makes the case that tools like Dynamics 365 Copilot don’t just speed up work; they…https://www.m365.fm/show/episodes/dynamics-365-ai-customer-service-fix/https://www.m365.fm/show/episodes/dynamics-365-ai-customer-service-fix/Tue, 09 Dec 2025 00:00:00 -0000episodeYou feel the chaos, inbox overflow, tickets vanish, customers rage. In this episode, we show how to tame that chaos with autonomous agents inside Dynamics 365 that standardize email-to-case intake, classify intent, and route every ticket with honest math…https://www.m365.fm/show/episodes/go-beyond-the-demos-make-copilot-do-what-you-need-in-business-central/https://www.m365.fm/show/episodes/go-beyond-the-demos-make-copilot-do-what-you-need-in-business-central/Mon, 03 Nov 2025 00:00:00 -0000episodeIn this episode, we take a deep dive into Microsoft Copilot inside Dynamics 365 Business Central and explore how AI is transforming day-to-day business operations. We start by grounding listeners in the essentials of Business Central—a comprehensive ERP for…https://www.m365.fm/show/episodes/dynamics-365-copilot-for-field-service/https://www.m365.fm/show/episodes/dynamics-365-copilot-for-field-service/Sun, 17 Aug 2025 00:00:00 -0000episodeField techs lose 15–30 minutes per job on paperwork—creating hidden costs, bad data, and delayed billing. Dynamics 365 Field Service + Copilot turns spoken updates into structured work orders (parts, labor, photos, signatures) and pushes them into scheduling…https://www.m365.fm/show/episodes/copilot-in-dynamics-365-extending-ai-for-crm-erp/https://www.m365.fm/show/episodes/copilot-in-dynamics-365-extending-ai-for-crm-erp/Fri, 15 Aug 2025 00:00:00 -0000episodeOut-of-the-box Copilot in Dynamics 365 is a smart generalist. To make it an expert in your business, feed it your domain data—securely—via Dataverse, curated connectors, and Azure data pipelines. Map fields to clear schemas, apply role-based access and…https://www.m365.fm/show/episodes/copilot-in-dynamics-365-sales-productivity-or-hype/https://www.m365.fm/show/episodes/copilot-in-dynamics-365-sales-productivity-or-hype/Thu, 07 Aug 2025 00:00:00 -0000episodeCopilot in Dynamics 365 Sales is a quiet force multiplier, not a miracle. It reliably saves minutes on drafting emails, nudging follow-ups, and surfacing status—especially in standard motions. It stumbles when CRM data is stale, workflows are bespoke, or you…