https://www.m365.fm/entity/dynamics-365-field-service/Microsoft Dynamics 365 application for planning and completing on-site service work, such as sending technicians to install, repair or maintain equipment at customer sites.enhttps://www.m365.fm/show/episodes/dynamics-365-remote-assist-simply-explained/https://www.m365.fm/show/episodes/dynamics-365-remote-assist-simply-explained/Tue, 18 Aug 2026 00:00:00 -0000episodeWhen a machine stops, the expert who knows it best is often far away, and photos, chats and phone calls leave too much to guesswork. This episode explains Dynamics 365 Remote Assist for maintenance, field service and operations teams. You learn how live…https://www.m365.fm/community/u/mirko-p/blog/dynamics-365-field-service-incident-types/https://www.m365.fm/community/u/mirko-p/blog/dynamics-365-field-service-incident-types/Sun, 16 Aug 2026 03:17:52 -0000articleLearn how to use Dynamics 365 Field Service incident types as reusable job templates to automate work orders and boost first-visit resolution.https://www.m365.fm/show/episodes/dynamics-365-field-service/https://www.m365.fm/show/episodes/dynamics-365-field-service/Sat, 15 Aug 2026 00:00:00 -0000episodeField service jobs often fall apart because of phone calls, paper notes and a technician who arrives without the right part. This episode explains Dynamics 365 Field Service in plain English for service managers, dispatchers and anyone planning on-site work.…https://www.m365.fm/show/episodes/the-end-of-data-entry-why-your-business-logic-is-moving-to-agents/https://www.m365.fm/show/episodes/the-end-of-data-entry-why-your-business-logic-is-moving-to-agents/Sat, 27 Jun 2026 00:00:00 -0000episodeIn this episode of M365.FM, we explore why traditional data entry is rapidly disappearing and how AI agents are transforming business applications. Instead of asking employees to manually enter information into forms and systems, organizations are moving…https://www.m365.fm/show/episodes/dynamics-365-copilot-for-field-service/https://www.m365.fm/show/episodes/dynamics-365-copilot-for-field-service/Sun, 17 Aug 2025 00:00:00 -0000episodeField techs lose 15–30 minutes per job on paperwork—creating hidden costs, bad data, and delayed billing. Dynamics 365 Field Service + Copilot turns spoken updates into structured work orders (parts, labor, photos, signatures) and pushes them into scheduling…