https://www.m365.fm/entity/dynamics-365-knowledge-management/Knowledge management in Dynamics 365 Customer Service gives support teams one place to create, review, approve, publish, search and improve help articles for agents and self-service customers.enhttps://www.m365.fm/community/u/mirko-p/blog/dynamics-365-support-article-review-lifecycle/https://www.m365.fm/community/u/mirko-p/blog/dynamics-365-support-article-review-lifecycle/Wed, 19 Aug 2026 03:41:07 -0000articleLearn how to build a robust support article review lifecycle in Dynamics 365 to keep your knowledge base accurate, secure, and current for your team.https://www.m365.fm/show/episodes/dynamics-365-knowledge-management-simply-explained/https://www.m365.fm/show/episodes/dynamics-365-knowledge-management-simply-explained/Tue, 18 Aug 2026 00:00:00 -0000episodeSupport agents waste time hunting through old emails and spreadsheets while customers wait, and different agents give different answers. This episode shows customer service teams how Dynamics 365 Knowledge Management turns scattered know-how into approved…https://www.m365.fm/show/episodes/dynamics-365-customer-service-simply-explained/https://www.m365.fm/show/episodes/dynamics-365-customer-service-simply-explained/Tue, 21 Jul 2026 00:00:00 -0000episodeDynamics 365 Customer Service is Microsoft's intelligent customer support platform that helps organizations deliver fast, personalized, and consistent service across every customer interaction. In this episode of Microsoft Knowledge Nuggets, Mirko Peters…https://www.m365.fm/show/episodes/dynamics-365-ai-customer-service-fix/https://www.m365.fm/show/episodes/dynamics-365-ai-customer-service-fix/Tue, 09 Dec 2025 00:00:00 -0000episodeYou feel the chaos, inbox overflow, tickets vanish, customers rage. In this episode, we show how to tame that chaos with autonomous agents inside Dynamics 365 that standardize email-to-case intake, classify intent, and route every ticket with honest math…