https://www.m365.fm/entity/findability/The ease with which users can locate the content they need, influenced by structure, metadata, search behavior and navigation.enhttps://www.m365.fm/show/episodes/dynamics-365-knowledge-management-simply-explained/https://www.m365.fm/show/episodes/dynamics-365-knowledge-management-simply-explained/Tue, 18 Aug 2026 00:00:00 -0000episodeSupport agents waste time hunting through old emails and spreadsheets while customers wait, and different agents give different answers. This episode shows customer service teams how Dynamics 365 Knowledge Management turns scattered know-how into approved…https://www.m365.fm/community/u/mirko-p/blog/metadata-vs-folders-in-sharepoint-making-the-right-choice-for-your-organization/https://www.m365.fm/community/u/mirko-p/blog/metadata-vs-folders-in-sharepoint-making-the-right-choice-for-your-organization/Mon, 25 May 2026 10:55:07 -0000articleChoose metadata vs folders in SharePoint by comparing search, navigation, permissions, scale, migration, user adoption, automation, governance, and Copilot readiness.