https://www.m365.fm/entity/jira-service-management/Atlassian's IT service management product built on Jira, used to receive, route and resolve service requests and incidents; it can be integrated with Microsoft Teams.enhttps://www.m365.fm/community/u/mirko-p/blog/boost-it-support-speed-and-security-with-passkeys-and-teams-integrations/https://www.m365.fm/community/u/mirko-p/blog/boost-it-support-speed-and-security-with-passkeys-and-teams-integrations/Wed, 12 Aug 2026 08:56:37 -0000articleWelcome to our deep dive into modern IT operations. If you are looking for ways to elevate your support desk, streamline communication, and secure your digital asse…https://www.m365.fm/show/episodes/jira-teams-the-it-support-shortcut/https://www.m365.fm/show/episodes/jira-teams-the-it-support-shortcut/Mon, 03 Nov 2025 00:00:00 -0000episodeSubmitting IT tickets inside Microsoft Teams isn’t just convenient—it changes behavior. When users can raise requests where they already work, adoption soars (think ~90% preference) and resolution speeds up (near 30% faster) because context, comms, and action…