https://www.m365.fm/entity/knowledge-management/The organized process by which an organization creates, shares, uses and maintains its knowledge and information; the episode applies it to SharePoint as a company knowledge platform.enhttps://www.m365.fm/show/episodes/dynamics-365-case-management-simply-explained/https://www.m365.fm/show/episodes/dynamics-365-case-management-simply-explained/Wed, 19 Aug 2026 00:00:00 -0000episodeDynamics 365 Case Management gives customer service teams one central place to manage customer issues from the first contact through resolution. Instead of information being scattered across emails, calls, chats, notes, and separate systems, each customer…https://www.m365.fm/show/episodes/dynamics-365-knowledge-management-simply-explained/https://www.m365.fm/show/episodes/dynamics-365-knowledge-management-simply-explained/Tue, 18 Aug 2026 00:00:00 -0000episodeSupport agents waste time hunting through old emails and spreadsheets while customers wait, and different agents give different answers. This episode shows customer service teams how Dynamics 365 Knowledge Management turns scattered know-how into approved…https://www.m365.fm/show/episodes/dynamics-365-customer-service-workspace-simply-explained/https://www.m365.fm/show/episodes/dynamics-365-customer-service-workspace-simply-explained/Tue, 18 Aug 2026 00:00:00 -0000episodeCustomer service agents lose time jumping between inboxes, tabs and notes while customers repeat their story. This Simply Explained episode is for Dynamics 365 users, service leads and admins who want to understand how Copilot Service workspace organizes…https://www.m365.fm/community/u/mirko-p/blog/keeping-your-sharepoint-fresh-a-guide-to-knowledge-lifecycle-management/https://www.m365.fm/community/u/mirko-p/blog/keeping-your-sharepoint-fresh-a-guide-to-knowledge-lifecycle-management/Wed, 12 Aug 2026 08:44:48 -0000articleWelcome back, fellow M365 enthusiasts! If you have ever logged into your corporate intranet only to be greeted by a chaotic labyrinth of five-year-old policy drafts…https://www.m365.fm/community/u/mirko-p/blog/knowledge-management-in-teams-foundations-best-practices-and-microsoft-integration/https://www.m365.fm/community/u/mirko-p/blog/knowledge-management-in-teams-foundations-best-practices-and-microsoft-integration/Mon, 18 May 2026 11:00:57 -0000articleLearn knowledge management in Teams with practical guidance on setup, use cases, security, governance, and productivity.https://www.m365.fm/community/u/mirko-p/blog/copilot-prompts-for-knowledge-management-strategies-best-practices-and-examples/https://www.m365.fm/community/u/mirko-p/blog/copilot-prompts-for-knowledge-management-strategies-best-practices-and-examples/Tue, 14 Apr 2026 13:43:24 -0000articleMicrosoft 365 Copilot: Effective Prompt Examples. Boost productivity with powerful copilot prompts for Excel and more! Master Microsoft 365 copilot prompts.https://www.m365.fm/show/episodes/why-sharepoint-fails-at-knowledge-management/https://www.m365.fm/show/episodes/why-sharepoint-fails-at-knowledge-management/Mon, 03 Nov 2025 00:00:00 -0000episodeSharePoint doesn’t fail—organizations do when they treat it like a dumping ground. The result: duplicate “final” files, broken search, and shadow repositories in Teams, OneDrive, and email. This episode breaks down why SharePoint devolves into chaos (no…https://www.m365.fm/show/episodes/integrating-viva-topics-with-microsoft-search-and-sharepoint/https://www.m365.fm/show/episodes/integrating-viva-topics-with-microsoft-search-and-sharepoint/Thu, 14 Aug 2025 00:00:00 -0000episodeViva Topics can surface gold—or noise. Turn AI guesses into trusted answers by triaging topics in week one, curating only what matters, merging duplicates without losing links, and designing rich, action-first topic cards. With the right governance, SMEs, and…