Personally identifiable information (PII) – M365.FMhttps://www.m365.fm/entity/personally-identifiable-information/Information that can be used to identify a specific person, such as names, contact details or identification numbers; in customer service it must be protected, for example by redaction and access controls.enSecuring Sensitive Data: How to Protect Contracts and PII with Microsoft Purview Auto-Labelinghttps://www.m365.fm/community/u/mirko-p/blog/securing-sensitive-data-how-to-protect-contracts-and-pii-with-microsoft-purview-auto-labeling/https://www.m365.fm/community/u/mirko-p/blog/securing-sensitive-data-how-to-protect-contracts-and-pii-with-microsoft-purview-auto-labeling/Fri, 28 Aug 2026 10:07:19 -0000articleWelcome back to another deep dive into the evolving world of modern enterprise technology. In today's digital workplace, the velocity at which organizations create,…Why Your Organization Needs Data Loss Prevention Nowhttps://www.m365.fm/community/u/mirko-p/blog/why-your-organization-needs-data-loss-prevention-now/https://www.m365.fm/community/u/mirko-p/blog/why-your-organization-needs-data-loss-prevention-now/Thu, 13 Aug 2026 09:03:45 -0000articleWelcome back to the podcast companion blog! In today's digital landscape, protecting sensitive information is no longer just a technical checkbox—it is a core…Why Power Platform DLP Policies Are Not Traditional Security Controlshttps://www.m365.fm/community/u/mirko-p/blog/power-platform-dlp-policies-guide/https://www.m365.fm/community/u/mirko-p/blog/power-platform-dlp-policies-guide/Wed, 12 Aug 2026 13:16:03 -0000articleLearn how Power Platform DLP policies differ from traditional security, how to pair them with environments, and best practices for low-code governance.Preventing Data Leaks with Microsoft Purview and DLPhttps://www.m365.fm/community/u/mirko-p/blog/preventing-data-leaks-with-microsoft-purview-and-dlp/https://www.m365.fm/community/u/mirko-p/blog/preventing-data-leaks-with-microsoft-purview-and-dlp/Wed, 12 Aug 2026 09:10:52 -0000articleWelcome back to the podcast and our ongoing exploration of cloud security! If you have ever worried about a team member accidentally sharing sensitive company data,…Surprising Ways Automated Labeling and Encryption Secure Your Datahttps://www.m365.fm/community/u/mirko-p/blog/surprising-ways-automated-labeling-and-encryption-secure-your-data/https://www.m365.fm/community/u/mirko-p/blog/surprising-ways-automated-labeling-and-encryption-secure-your-data/Wed, 12 Aug 2026 07:49:01 -0000articleWelcome back to the podcast and our companion blog. In today's deep dive, we are expanding on a topic that sits at the very heart of modern digital security: how au…Reduce Support Costs with Dynamics 365 AI Agentshttps://www.m365.fm/show/episodes/dynamics-365-ai-customer-service-fix/https://www.m365.fm/show/episodes/dynamics-365-ai-customer-service-fix/Tue, 09 Dec 2025 00:00:00 -0000episodeYou feel the chaos, inbox overflow, tickets vanish, customers rage. In this episode, we show how to tame that chaos with autonomous agents inside Dynamics 365 that standardize email-to-case intake, classify intent, and route every ticket with honest math…