https://www.m365.fm/entity/production-routing/In manufacturing, a routing defines the sequence of operations a product passes through and the work centers or resources that can perform each operation, including approved alternate routes and their rules.enhttps://www.m365.fm/community/u/mirko-p/blog/value-stream-product-family-boundaries/https://www.m365.fm/community/u/mirko-p/blog/value-stream-product-family-boundaries/Wed, 11 Nov 2026 00:00:00 -0000articleDefine each value stream product family from routing similarity: build a product family matrix, start at the customer end and set clear boundaries. Steps.https://www.m365.fm/community/u/mirko-p/blog/value-stream-mapping-high-mix-low-volume/https://www.m365.fm/community/u/mirko-p/blog/value-stream-mapping-high-mix-low-volume/Wed, 11 Nov 2026 00:00:00 -0000articleValue stream mapping for high mix low volume production: group products by routing, size each flow and map one family at a time. Includes a worked example.https://www.m365.fm/show/episodes/iot-hub-message-routing-vs-event-grid-why-telemetry-and-events-are-not-the-same-problem/https://www.m365.fm/show/episodes/iot-hub-message-routing-vs-event-grid-why-telemetry-and-events-are-not-the-same-problem/Fri, 02 Oct 2026 00:00:00 -0000episodeA temperature reading, a vibration sample, a machine cycle, and a device disconnect may all be described as events, but they do not represent the same architectural problem. In industrial IoT and manufacturing environments, confusing continuous telemetry with…https://www.m365.fm/show/episodes/iot-hub-message-routing/https://www.m365.fm/show/episodes/iot-hub-message-routing/Fri, 18 Sep 2026 00:00:00 -0000episodeA temperature reading, a vibration sample, a machine cycle, and a device disconnect may all be described as events, but they do not represent the same architectural problem. In industrial IoT and manufacturing environments, confusing continuous telemetry with…https://www.m365.fm/show/episodes/constraint-based-scheduling/https://www.m365.fm/show/episodes/constraint-based-scheduling/Tue, 15 Sep 2026 00:00:00 -0000episodeProduction plans that look fine in ERP fall apart when a machine fails, a fixture is busy or material is still in inspection. This episode walks manufacturing planners, IT/OT architects and operations leaders through constraint-based scheduling in a…https://www.m365.fm/show/episodes/production-plan-reaction/https://www.m365.fm/show/episodes/production-plan-reaction/Tue, 15 Sep 2026 00:00:00 -0000episodeWhen a critical machine goes down, ERP may still show capacity that no longer exists while the shop floor improvises. This episode guides production planners, plant managers and IT/OT architects from disruption detection and impact tracing to finite-capacity…https://www.m365.fm/show/episodes/dynamics-365-unified-routing-simply-explained/https://www.m365.fm/show/episodes/dynamics-365-unified-routing-simply-explained/Tue, 18 Aug 2026 00:00:00 -0000episodeGrowing service teams quickly find that one shared queue sends urgent cases to the wrong people or leaves them waiting. This episode explains Dynamics 365 unified routing for customer service leads and admins. You learn how workstreams, queues, skills and…https://www.m365.fm/show/episodes/dynamics-365-omnichannel-simply-explained/https://www.m365.fm/show/episodes/dynamics-365-omnichannel-simply-explained/Tue, 18 Aug 2026 00:00:00 -0000episodeCustomers repeat their story on every channel because chat, email, phone and social messages live in separate tools. This episode explains for customer service teams and supervisors how Dynamics 365 Omnichannel connects those conversations in one workspace.…https://www.m365.fm/show/episodes/dynamics-365-contact-center/https://www.m365.fm/show/episodes/dynamics-365-contact-center/Sun, 16 Aug 2026 00:00:00 -0000episodeCustomers hate repeating their story every time they switch from chat to phone or get transferred. This episode explains in plain English how Dynamics 365 Contact Center connects channels, routing, agent context and AI help for service leaders and agents. You…https://www.m365.fm/show/episodes/microsoft-ai-gateway-simply-explained/https://www.m365.fm/show/episodes/microsoft-ai-gateway-simply-explained/Mon, 03 Aug 2026 00:00:00 -0000episodeWhen every team connects its own AI app straight to a model provider, keys leak, costs blur and nobody can say what an agent actually did. This episode is for platform, security and AI teams scaling beyond a single chatbot. You learn how Microsoft AI Gateway…https://www.m365.fm/show/episodes/azure-traffic-manager-simply-explained/https://www.m365.fm/show/episodes/azure-traffic-manager-simply-explained/Fri, 17 Jul 2026 00:00:00 -0000episodeAzure Traffic Manager is Microsoft's DNS-based global traffic routing service that directs users to the best available application endpoint based on performance, geography, priority, or other routing rules. Instead of routing traffic itself, Traffic Manager…https://www.m365.fm/show/episodes/api-gateway-simply-explained/https://www.m365.fm/show/episodes/api-gateway-simply-explained/Wed, 15 Jul 2026 00:00:00 -0000episodeAn API Gateway is the front door to modern applications, acting as a single entry point for all API requests before they reach backend services. In this episode, we explain what an API Gateway is, why it's essential in cloud-native and microservices…https://www.m365.fm/show/episodes/how-ai-agents-spot-angry-customers-before-you-do/https://www.m365.fm/show/episodes/how-ai-agents-spot-angry-customers-before-you-do/Mon, 03 Nov 2025 00:00:00 -0000episodeOld-school contact centers feel like permanent firefighting: fragmented channels, missing context, repeat questions, and burned-out teams. Dynamics 365 Contact Center flips that script with sentiment analytics and Copilot. Real-time models read tone, word…https://www.m365.fm/show/episodes/stop-blaming-m365-your-network-is-the-culprit/https://www.m365.fm/show/episodes/stop-blaming-m365-your-network-is-the-culprit/Tue, 05 Aug 2025 00:00:00 -0000episodeStop Blaming Microsoft 365: Your Teams Calls Are Dying Inside Your Own Network If you’ve tuned every M365 policy and still get slow Teams calls, laggy SharePoint, and flaky OneDrive, the problem isn’t in Redmond—it’s your firewall, proxy, and VPN. In this…