https://www.m365.fm/entity/sentiment-analysis/Sentiment analysis estimates whether a conversation appears positive, neutral or negative; in customer service it gives agents a signal to listen more carefully, not a verdict.enhttps://www.m365.fm/show/episodes/dynamics-365-omnichannel-simply-explained/https://www.m365.fm/show/episodes/dynamics-365-omnichannel-simply-explained/Tue, 18 Aug 2026 00:00:00 -0000episodeCustomers repeat their story on every channel because chat, email, phone and social messages live in separate tools. This episode explains for customer service teams and supervisors how Dynamics 365 Omnichannel connects those conversations in one workspace.…https://www.m365.fm/community/u/mirko-p/blog/beyond-keywords-how-nlp-and-machine-learning-spot-frustration-early/https://www.m365.fm/community/u/mirko-p/blog/beyond-keywords-how-nlp-and-machine-learning-spot-frustration-early/Wed, 12 Aug 2026 15:57:30 -0000articleWelcome back to the podcast blog! If you have ever listened to our show, you know we love diving deep into the tech stack that powers modern business operations. To…https://www.m365.fm/show/episodes/beyond-the-dashboard-how-advanced-sentiment-analysis-redefines-executive-leadership-reporting/https://www.m365.fm/show/episodes/beyond-the-dashboard-how-advanced-sentiment-analysis-redefines-executive-leadership-reporting/Tue, 28 Apr 2026 00:00:00 -0000episodeThe episode argues that traditional dashboards are no longer enough for executive reporting because they only show data, not meaning. Advanced sentiment analysis changes this by capturing how people feel, what’s driving behavior, and where risks or…https://www.m365.fm/show/episodes/dynamics-365-ai-customer-service-fix/https://www.m365.fm/show/episodes/dynamics-365-ai-customer-service-fix/Tue, 09 Dec 2025 00:00:00 -0000episodeYou feel the chaos, inbox overflow, tickets vanish, customers rage. In this episode, we show how to tame that chaos with autonomous agents inside Dynamics 365 that standardize email-to-case intake, classify intent, and route every ticket with honest math…