https://www.m365.fm/entity/service-level-agreement/A provider's written uptime commitment for a service; in Azure, missing the SLA results in service credits rather than restored availability.enhttps://www.m365.fm/show/episodes/dynamics-365-customer-service-workspace-simply-explained/https://www.m365.fm/show/episodes/dynamics-365-customer-service-workspace-simply-explained/Tue, 18 Aug 2026 00:00:00 -0000episodeCustomer service agents lose time jumping between inboxes, tabs and notes while customers repeat their story. This Simply Explained episode is for Dynamics 365 users, service leads and admins who want to understand how Copilot Service workspace organizes…https://www.m365.fm/community/u/mirko-p/blog/saving-slas-with-microsoft-teams-and-dynamics-365-integration/https://www.m365.fm/community/u/mirko-p/blog/saving-slas-with-microsoft-teams-and-dynamics-365-integration/Tue, 11 Aug 2026 16:24:10 -0000articleWelcome to our deep dive on bridging the gap between customer relationship management and enterprise collaboration. If you run a support desk, manage customer servi…https://www.m365.fm/show/episodes/high-performance-agentic-workforce/https://www.m365.fm/show/episodes/high-performance-agentic-workforce/Mon, 09 Feb 2026 00:00:00 -0000episodeThis episode of the M365.FM Podcast (titled “How to Build a High-Performance Agentic Workforce in 30 Days”) explains why most enterprise AI agent programs fail quickly, and what it really takes to build an AI-driven workforce that delivers measurable business…https://www.m365.fm/show/episodes/dynamics-365-ai-customer-service-fix/https://www.m365.fm/show/episodes/dynamics-365-ai-customer-service-fix/Tue, 09 Dec 2025 00:00:00 -0000episodeYou feel the chaos, inbox overflow, tickets vanish, customers rage. In this episode, we show how to tame that chaos with autonomous agents inside Dynamics 365 that standardize email-to-case intake, classify intent, and route every ticket with honest math…