2026-08-22

Dynamics 365 Dual-write - Simply Explained

A salesperson updates a customer address in Dynamics 365 Sales. Later, someone in finance opens the same customer and still sees the old address. Which one is correct? When sales, service, finance, and operations work in different applications, shared business data can quickly become duplicated or inconsistent. In this episode of M365 FM, Mirko Peters explains how Dynamics 365 Dual-write connects Finance and Operations apps with Microsoft Dataverse so supported records such as customers, addresses, contacts, products, and orders can remain synchronized as teams work. WHAT IS DYNAMICS 365 DUAL-WRITE? Dual-write is Microsoft's built-in connection between Dynamics 365 Finance and Operations apps and Microsoft Dataverse. Think of an organization as having a front office and a back office. The front office includes salespeople, service agents, field workers, and other customer-facing teams. T

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Dynamics 365 Dual-write - Simply Explained (English)