2025-11-03

Reduce Developer Backlogs with Citizen Automation

Most organizations don’t lack coding talent — they lack capacity because requests are funneled into a tiny central dev team. This creates a backlog that burns out developers and traps massive value inside manual work. The unlock isn’t “more IT,” it’s enabling citizen developers—frontline employees who know the work best—to build small, safe automations themselves. With Power Platform + guardrails (environments, DLP, CoE, admin controls) those micro-automations stack up into significant enterprise-level time recovery. Meanwhile, professional developers return to strategic architecture work instead of small repetitive fixes. Forrester TEI data shows the financial outcome is not subtle: ~248% ROI, payback in under 6 months, ~200–250 hours saved per user yearly, and an NPV around $39.85M when scaled across the org. Thesis: distribute automation, don’t centralize it — but do it under governan

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Reduce Developer Backlogs with Citizen Automation (English)