2025-11-23

Build a Governed Microsoft 365 Copilot Learning Center

This episode dismantles the idea that "Copilot training" is a workshop, a slide deck, or a single rollout campaign. It opens with a familiar frustration: you trained users on Microsoft Copilot, pinned decks, hosted Q&As, and ran office hours, yet your help desk ticket queue still grew. Users got smarter for a day, then slid right back into asking, "Which Copilot do I use?" and "Is this safe?" The episode argues the core problem isn't the users, or even Copilot itself. It's that most organizations are trying to manage a fast-moving, AI-driven behavior engine with static training and scattered documentation. Without a governed, tenant-aware learning system, you aren't really driving adoption; you're role-playing a help desk. From there, the conversation reframes Copilot adoption as an information architecture and governance problem rather than a training problem. Traditional one-off training creates shadow knowledge that quickly goes stale as features, licensing, and policies change.

Apple Podcasts · Spotify · YouTube · YouTube Music

Build a Governed Microsoft 365 Copilot Learning Center (English)