2026-08-17

Dynamics 365 Customer Insights Data - Simply Explained

What happens when the same customer appears in three different systems—and every system tells a different story?Sales sees an open opportunity. Customer service sees recent complaints. Marketing sees email clicks and website activity. An order system knows the customer has already purchased twice. Each department has useful information, but nobody has the complete picture.In this episode of Microsoft Knowledge Nuggets on M365 FM, Mirko Peters explains Microsoft Dynamics 365 Customer Insights - Data in plain English and explores how organizations can bring fragmented customer information together, unify records, create 360-degree customer profiles, calculate measures, build segments, use AI-powered predictions, and activate customer insights across Microsoft business applications.Dynamics 365 Customer Insights - Data is Microsoft's Customer Data Platform (CDP). Its purpose is not to repla

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Dynamics 365 Customer Insights Data - Simply Explained (English)