2026-08-17

Dynamics 365 Commerce - Simply Explained

A customer discovers a jacket online, checks whether it is available in a nearby store, orders it for pickup, and later returns it at another location. From the customer's perspective, this should be one simple shopping journey. Behind the scenes, however, that transaction can involve e-commerce, point of sale, inventory, customer information, pricing, fulfillment, payments, and returns. In this episode of Microsoft Knowledge Nuggets on M365 FM, Mirko Peters explains Microsoft Dynamics 365 Commerce in plain English and explores how it connects physical stores, e-commerce, point of sale, products, inventory, pricing, customers, orders, loyalty, fulfillment, and retail operations. Rather than treating stores, websites, and back-office systems as separate environments, Dynamics 365 Commerce provides a connected foundation for modern omnichannel retail. WHAT IS DYNAMICS 365 COMMERCE? Dynamics

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Dynamics 365 Commerce - Simply Explained (English)