2026-08-19

Dynamics 365 Copilot - Simply Explained

Dynamics 365 Copilot brings AI directly into the business processes and records people already use across Dynamics 365. Instead of spending time searching through customer histories, sales opportunities, support cases, invoices, orders, emails, and reports, Copilot can summarize information, answer questions, prepare drafts, and help users determine what to do next. In this episode of M365 FM, Mirko Peters explains how Dynamics 365 Copilot works across sales, customer service, finance, operations, and Business Central — and why human approval remains essential when AI becomes part of business processes. ㅤ WHAT IS DYNAMICS 365 COPILOT? ㅤ Dynamics 365 Copilot is a collection of AI capabilities integrated into Dynamics 365 applications. Rather than replacing Dynamics 365, Copilot works with the business information users already have permission to access. Dynamics 365 remains the system con

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Dynamics 365 Copilot - Simply Explained (English)