Organization
Software company whose cloud platform is widely used for IT service management and ticketing.
| Type | Organization |
|---|---|
| Wikipedia | en.wikipedia.org/wiki/ServiceNow |
2026-07-19 · Video on YouTube
Microsoft Graph Connectors extend the Microsoft Graph by bringing data from external systems into Microsoft 365, making it searchable and accessible through Microsoft Search, Microsoft Copilot, and other Microsoft 365 experiences. Instead of limiting users to…
2026-01-26 · Video on YouTube
Most organizations still think of ServiceNow as a ticketing system. That framing is not just wrong—it’s actively harmful. Ticketing was the entry point, not the destination. The real enterprise problem is not tool sprawl. It’s that work has no single…
2025-12-17 · Video on YouTube
You think Microsoft Copilot knows your business. It doesn’t—and that blind spot is costing you real decisions. In this episode, we expose the uncomfortable truth about Microsoft 365 Copilot: out of the box, it only sees surface-level data like emails, chats…
2025-11-03 · Video on YouTube
Most teams drown in handoffs—forwarding emails, chasing approvals, pasting links into chats—while the real work waits. Azure Logic Apps turns that manual glue into a reliable, enterprise-grade automation fabric across Microsoft 365, the Power Platform, and…
2025-08-05 · Video on YouTube
Most organizations assume “we’re on Microsoft 365, so we’re covered.” But critical knowledge still hides in legacy databases, shadow systems, and half-retired tools. The result: missed renewals, compliance risk, duplicated work, and stalled decisions. In this…
2026-08-24 · Video on YouTube
Building an impressive agent demo is easy, but making agents work reliably in a global enterprise with sensitive data, governance and real users is something else. Microsoft MVP Manpreet Singh explains for architects, IT leaders and makers how to design…
No. The episode calls that framing actively harmful: ticketing was the entry point, not the destination. The real value is turning requests into controlled execution with a single authoritative state and durable ownership. · From the episode: ServiceNow and Microsoft 365
Microsoft is where intent is created, for example in Teams, while ServiceNow is where intent must become execution. Tickets track pain, but workflows control outcomes, so the combination gives structured action. · From the episode: ServiceNow and Microsoft 365
By default it only sees a narrow slice such as emails, chats and documents. Systems like Salesforce, ServiceNow and proprietary APIs are invisible to it, so answers lack real business context. · From the episode: Connect Microsoft Copilot to Salesforce…
The episode proposes building enterprise-grade Copilot agents with Copilot Studio and Teams. These agents give Copilot secure access paths to external systems and APIs. · From the episode: Connect Microsoft Copilot to Salesforce…
It automates business processes across Microsoft 365, the Power Platform and third-party systems. Workflows connect systems like SAP, Salesforce, ServiceNow and custom APIs, replacing manual handoffs. · From the episode: Build Enterprise Automation with Azure Logic…
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Maintained by Mirko Peters (Microsoft MVP) · Last updated:
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