2026-07-14

Microsoft Teams Phone and Telephony | Simply Explained

Teams Telephony, now known as Microsoft Teams Phone, transforms Microsoft Teams into a complete cloud-based business phone system. In this episode of Microsoft Knowledge Nuggets on M365 FM, Mirko Peters explains how organizations can replace traditional PBX systems with a modern, Microsoft 365-integrated telephony platform that supports internal collaboration and external voice calling from a single application. You'll learn how Teams Phone enables users to make and receive calls from desktops, mobile devices, Teams-certified desk phones, and meeting room systems while benefiting from enterprise-grade security, scalability, and centralized management. The episode explains the different connectivity options, including Microsoft Calling Plans, Operator Connect, and Direct Routing, helping listeners understand which approach best fits their business requirements. The discussion also covers

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Microsoft Teams Phone and Telephony | Simply Explained (English)