Shorts

A supplier invoice arrives. The goods may already be sitting in your warehouse or the service may already be complete—but what actually needs to happen before money leaves the company? Dynamics 365 Accounts Payable connects vendor records, invoices, purchase orders, receiving, invoice matching, approvals, payment runs, bank accounts, and settlement…

What happens when your sales team works in Dynamics 365, but inventory lives in a warehouse system, invoices live in finance, and product information lives in an ERP? You could copy all that information into Dataverse, but then you create duplicate records, synchronization jobs, delays, and another place where information…

What happens when sales, purchasing, warehouse teams, and your online store all have different information about the same product? A supplier changes a specification, one spreadsheet gets updated, another system doesn't, and suddenly customers receive outdated information or employees order the wrong item. In this episode of M365 FM, Mirko…

A customer wants 100 bicycles next month. You already have some finished bicycles in stock, wheels are arriving from a supplier, frames are stored somewhere else, and your production line is booked for the next two weeks. What should you buy, what should you build, what should you move—and when…

A customer clicks Buy, but the product could be sitting in a central warehouse, a nearby store, another legal entity, or with a fulfillment partner. The customer doesn't care about that complexity. They expect a clear delivery promise and their package to arrive. Dynamics 365 Intelligent Order Management coordinates that…

Dynamics 365 Business Central already provides capabilities for finance, sales, purchasing, inventory, projects, and other core business processes. But no two organizations operate exactly the same way. A company might need specialized shipping, local financial reports, additional approval rules, bank integrations, electronic invoicing, or a connection to another business system.…

What happens when someone at work needs a new laptop, raw materials for production, safety equipment, consulting services, or even a cleaning contract? In many organizations, purchasing still involves emails, spreadsheets, approval messages, vendor quotes, delivery notes, and invoices spread across different systems. Dynamics 365 Procurement and Sourcing connects these…

You made the sale and sent the invoice—but when does the money actually reach your account, and what happens when it doesn't? Dynamics 365 Accounts Receivable connects customer accounts, invoices, payment terms, incoming payments, settlement, credit management, collections, disputes, and overdue balances inside Dynamics 365 Finance. In this episode of…

Dynamics 365 Warehouse Management turns inventory records into guided physical work on the warehouse floor. Knowing that 200 units exist is only the beginning. Warehouse teams need to know exactly where those units are stored, whether they are available, which customer orders they belong to, and what workers should do…

Dynamics 365 Transportation Management connects the movement of physical goods with sales orders, purchase orders, warehouse operations, carriers, routes, rates, loads, and freight costs. Instead of managing transportation through separate spreadsheets, emails, carrier rate sheets, and phone calls, organizations can create a connected transportation plan directly inside Dynamics 365 Supply…

Microsoft 365 Copilot is moving far beyond prompt engineering. As organizations adopt AI more seriously, the challenge becomes connecting Copilot and AI agents to business applications, Microsoft Graph, organizational knowledge, APIs, workflows, and enterprise data while maintaining security and governance. In this episode of the M365 FM Podcast, Mirko Peters…

AI-assisted development is moving beyond autocomplete and chat. Modern AI coding agents can inspect repositories, modify files, run tests, analyze failures, create pull requests, and execute increasingly complex development tasks. In this episode of the M365 FM Podcast, Mirko Peters talks with Microsoft MVP Lars Gyrup Brink Nielsen about GitHub…

A conveyor stops in the middle of a shift, a forklift won't start, or a pump suddenly begins leaking. Before anyone can repair the equipment, the business needs answers: Who is responsible? When was it last serviced? Which parts are required? What happened during the previous repair? Dynamics 365 Asset…

Dynamics 365 Dataverse Integration is easier to understand once you stop thinking about Dynamics 365 and Dataverse as two completely separate systems that constantly need to synchronize customer data. For Dynamics 365 applications such as Sales and Customer Service, Dataverse provides the shared data foundation underneath the applications. Accounts, contacts,…

Dynamics 365 Inventory Management gives businesses one shared record for the products, materials, parts, and other stock moving through their organization. Instead of purchasing, warehouse, sales, production, and finance maintaining separate versions of inventory information, Dynamics 365 connects quantities, locations, availability, ownership, movements, and financial value. In this episode of…

Dynamics 365 Financial Reporting turns the financial data already posted in Dynamics 365 Finance into structured reports that finance teams, managers, auditors, and executives can actually use. Instead of rebuilding financial statements in multiple spreadsheets every month, organizations can use the general ledger, main accounts, financial dimensions, reporting categories, and…

Dynamics 365 General Ledger provides the central financial record behind Dynamics 365 Finance. Customer payments, supplier invoices, inventory movements, payroll, bank transactions, taxes, accruals, and other financial events ultimately affect the company's financial position, and the general ledger brings those accounting entries together in a structured and traceable way. In…

Dynamics 365 Autonomous Agents move AI beyond answering questions and generating content. Instead of waiting for someone to prompt them, autonomous agents can watch for specific business events, understand the context stored in Dynamics 365, choose between permitted actions, and continue a defined process within rules established by the organization.…

Dynamics 365 Case Management gives customer service teams one central place to manage customer issues from the first contact through resolution. Instead of information being scattered across emails, calls, chats, notes, and separate systems, each customer problem becomes a structured case containing the issue, customer context, activities, ownership, priority, service…

Microsoft 365 licensing is often treated as a procurement problem: choose E3, E5, E7 or a collection of add-ons, assign the licenses, and move on. But licensing decisions directly influence security architecture, endpoint management, identity protection, and operational costs. In this episode of M365 FM, Mirko Peters talks with Videsh…

🚀 Are you struggling to get your team to actually use Microsoft Copilot, or are your licenses just sitting there gathering digital dust? Many organizations face major roadblocks when rolling out AI tools, leading to wasted resources and frustrated employees. In this episode, we break down the common pitfalls and…

Dynamics 365 Agents take AI beyond answering questions and generating drafts. Instead of waiting for someone to ask Copilot for help, agents can respond to defined business events, work with approved Dynamics 365 data, follow predefined rules, take permitted actions, and hand work to people when human judgment is required.…

Dynamics 365 Copilot brings AI directly into the business processes and records people already use across Dynamics 365. Instead of spending time searching through customer histories, sales opportunities, support cases, invoices, orders, emails, and reports, Copilot can summarize information, answer questions, prepare drafts, and help users determine what to do…

Dynamics 365 Opportunity Management gives sales teams a structured way to manage serious sales conversations from the first qualified interest through to a clear outcome: won or lost. Instead of keeping deal information across spreadsheets, emails, personal notes, and individual inboxes, Dynamics 365 Sales creates a shared opportunity record containing…