Dynamics 365 Field Service

Product

Microsoft Dynamics 365 application for planning and completing on-site service work, such as sending technicians to install, repair or maintain equipment at customer sites.

Title graphic: Dynamics 365 Field Service (Product)

Type	Product

Key points about Dynamics 365 Field Service

Dynamics 365 Field Service connects service requests, scheduling, dispatch, mobile field work, inventory, asset management, maintenance and billing into one process. · Dynamics 365 Field Service - Simply Explained
Dynamics 365 Field Service with Copilot turns spoken updates into structured work orders with parts, labor, photos and signatures. · Use Copilot in Dynamics 365 Field Service
It connects with Dynamics 365 Field Service and Microsoft 365 identity and security. · Dynamics 365 Remote Assist - Simply Explained

Episodes about Dynamics 365 Field Service

AI Agents and the End of Manual Data Entry

2026-06-27 · Video on YouTube

In this episode of M365.FM, we explore why traditional data entry is rapidly disappearing and how AI agents are transforming business applications. Instead of asking employees to manually enter information into forms and systems, organizations are moving…

Dynamics 365 Field Service - Simply Explained

2026-08-15 · Video on YouTube

Field service jobs often fall apart because of phone calls, paper notes and a technician who arrives without the right part. This episode explains Dynamics 365 Field Service in plain English for service managers, dispatchers and anyone planning on-site work.…

Use Copilot in Dynamics 365 Field Service

2025-08-17 · Video on YouTube

Field techs lose 15–30 minutes per job on paperwork—creating hidden costs, bad data, and delayed billing. Dynamics 365 Field Service + Copilot turns spoken updates into structured work orders (parts, labor, photos, signatures) and pushes them into scheduling…

Dynamics 365 Remote Assist - Simply Explained

2026-08-18 · Video on YouTube

When a machine stops, the expert who knows it best is often far away, and photos, chats and phone calls leave too much to guesswork. This episode explains Dynamics 365 Remote Assist for maintenance, field service and operations teams. You learn how live…

Timeline of episodes about Dynamics 365 Field Service

Articles about Dynamics 365 Field Service (1)

How to Use Dynamics 365 Field Service Incident Types for Standardized Repairs
2026-08-16 · Mirko Peters
Learn how to use Dynamics 365 Field Service incident types as reusable job templates to automate work orders and boost first-visit resolution.

Frequently asked questions

What is Dynamics 365 Field Service?

It is a platform that connects customer information, service jobs, technicians, schedules, equipment and service details so work performed at customer locations can be planned, dispatched, completed and billed. · From the episode: Dynamics 365 Field Service - Simply Explained

How does Remote Assist relate to Teams and Field Service?

It uses Microsoft Teams for remote collaboration and connects with Dynamics 365 Field Service processes, within Microsoft 365 identity and security. · From the episode: Dynamics 365 Remote Assist - Simply Explained

Glossary

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Sources

Feed for this topic (RSS): entity/dynamics-365-field-service/feed.xml
M365.FM episodes on this topic: 4
Articles on this topic: 1

Maintained by Mirko Peters (Microsoft MVP) · Last updated: 2026-11-03