Dynamics 365 Remote Assist

Product

Dynamics 365 Remote Assist is a Microsoft mixed reality application for remote expert support; like Dynamics 365 Guides, it is no longer available after December 31, 2026.

Title graphic: Dynamics 365 Remote Assist (Product)

Type	Product
Also known as	Remote Assist

Key points about Dynamics 365 Remote Assist

Microsoft has set December 31, 2026 as the end-of-availability date for Dynamics 365 Guides and Dynamics 365 Remote Assist, so preserving existing Guides content matters. · Dynamics 365 Guides - Simply Explained
Remote Assist connects frontline workers with remote experts through live video, visual guidance, Microsoft Teams, mobile devices and mixed reality. · Dynamics 365 Remote Assist - Simply Explained

Episodes about Dynamics 365 Remote Assist

Dynamics 365 Guides - Simply Explained

2026-08-17 · Video on YouTube

Frontline technicians often juggle manuals, laptops and memory while doing careful physical work. In this Simply Explained episode, Mirko Peters explains how Dynamics 365 Guides used mixed reality on HoloLens, Teams and Copilot to bring instructions to the…

Dynamics 365 Remote Assist - Simply Explained

2026-08-18 · Video on YouTube

When a machine stops, the expert who knows it best is often far away, and photos, chats and phone calls leave too much to guesswork. This episode explains Dynamics 365 Remote Assist for maintenance, field service and operations teams. You learn how live…

Timeline of episodes about Dynamics 365 Remote Assist

Articles about Dynamics 365 Remote Assist (2)

Mobile Devices vs. Mixed Reality Headsets: Choosing the Right Hardware for Dynamics 365 Remote Assist
2026-08-18 · Mirko Peters
Compare mobile devices and mixed reality headsets for Dynamics 365 Remote Assist. Learn how to choose the right hardware for frontline support workflows.
Dynamics 365 Guides Retirement: What the December 31, 2026 End-of-Availability Means for Your Industrial Knowledge Base
2026-08-18 · Mirko Peters
Prepare for the Dec 31, 2026 retirement of Dynamics 365 Guides and Remote Assist. Learn how to audit, extract, and transition your industrial knowledge.

Frequently asked questions

When does Dynamics 365 Guides reach end of availability?

Microsoft has set December 31, 2026 as the end-of-availability date for Dynamics 365 Guides and Dynamics 365 Remote Assist. · From the episode: Dynamics 365 Guides - Simply Explained

What is Dynamics 365 Remote Assist?

It lets frontline workers connect with remote experts through live video and visual guidance, using Microsoft Teams, mobile devices or mixed reality, so the expert sees what the worker sees. · From the episode: Dynamics 365 Remote Assist - Simply Explained

Which jobs benefit from Remote Assist?

Field service, manufacturing, maintenance, inspections, troubleshooting and training, where employees work beside equipment or at customer sites far from a desk. · From the episode: Dynamics 365 Remote Assist - Simply Explained

How does Remote Assist relate to Teams and Field Service?

It uses Microsoft Teams for remote collaboration and connects with Dynamics 365 Field Service processes, within Microsoft 365 identity and security. · From the episode: Dynamics 365 Remote Assist - Simply Explained

What problem does Remote Assist solve besides missing expertise?

The challenge is not that expertise does not exist but getting it to the place of work without repeated questions, photos or sending a specialist to the site. · From the episode: Dynamics 365 Remote Assist - Simply Explained

Glossary

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Sources

Feed for this topic (RSS): entity/dynamics-365-remote-assist/feed.xml
M365.FM episodes on this topic: 2
Articles on this topic: 2

Maintained by Mirko Peters (Microsoft MVP) · Last updated: 2026-11-03