Product
Atlassian's IT service management product built on Jira, used to receive, route and resolve service requests and incidents; it can be integrated with Microsoft Teams.
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2025-11-03 · Video on YouTube
Submitting IT tickets inside Microsoft Teams isn’t just convenient—it changes behavior. When users can raise requests where they already work, adoption soars (think ~90% preference) and resolution speeds up (near 30% faster) because context, comms, and action…
Users raise tickets where they already work, so adoption rises and resolution speeds up. Context, communication and action all sit in one place, which the episode says changes user behavior. · From the episode: Integrate Jira Service Management with…
Correct configuration of fields, permissions and SSO. The episode explains what it takes to wire Jira Service Management properly so that the Teams experience feels native to Microsoft 365. · From the episode: Integrate Jira Service Management with…
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Maintained by Mirko Peters (Microsoft MVP) · Last updated:
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