Service level agreement (SLA)

Concept

A provider's written uptime commitment for a service; in Azure, missing the SLA results in service credits rather than restored availability.

Title graphic: Service level agreement (SLA) (Concept)

Type	Concept

Articles about Service level agreement (SLA) (1)

Saving SLAs with Microsoft Teams and Dynamics 365 Integration
2026-08-11 · Mirko Peters
Welcome to our deep dive on bridging the gap between customer relationship management and enterprise collaboration. If you run a support desk, manage customer servi…

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Maintained by Mirko Peters (Microsoft MVP) · Last updated: 2026-11-03