Teams call queues

Concept

Call queues in Microsoft Teams route incoming callers to groups of people in an organization who can help with a particular issue or question, sharing the incoming call volume.

Title graphic: Teams call queues (Concept)

Tipo	Concept
Documentación	learn.microsoft.com/en-us/microsoftteams/aa-cq-setup-call-queue

Articles about Teams call queues (2)

Guía de dispositivos de Teams Phone
2026-05-14 · Mirko Peters
Conoce los dispositivos de Teams Phone con orientación práctica sobre configuración, licencias, arquitectura, seguridad, gobernanza y uso en situaciones reales.
Teams Phone Devices Guide
2026-05-14 · Mirko Peters
Learn Teams Phone devices with practical guidance on setup, licensing, architecture, security, governance, and real-world use.

Glosario

Community wiki

Short info above, community knowledge below: add practical tips, examples or corrections. New contributions are reviewed first; trusted members publish directly.

Expertos y empresas para este tema

Nadie ha indicado aún este tema. Añádelo a tu perfil.

Sources

Documentation: learn.microsoft.com/en-us/microsoftteams/aa-cq-setup-call-queue
Feed for this topic (RSS): entity/teams-call-queues/feed.xml
Articles on this topic: 2

Maintained by Mirko Peters (Microsoft MVP) · Last updated: 2026-11-03