Teams call queues

Concept

Call queues in Microsoft Teams route incoming callers to groups of people in an organization who can help with a particular issue or question, sharing the incoming call volume.

Title graphic: Teams call queues (Concept)

Type	Concept
Documentation	learn.microsoft.com/en-us/microsoftteams/aa-cq-setup-call-queue

Articles sur Teams call queues (2)

Guide des appareils Teams Phone
2026-05-14 · Mirko Peters
Découvrez les appareils Teams Phone à travers des conseils pratiques sur la configuration, les licences, l’architecture, la sécurité, la gouvernance et les usages concrets.
Teams Phone Devices Guide
2026-05-14 · Mirko Peters
Learn Teams Phone devices with practical guidance on setup, licensing, architecture, security, governance, and real-world use.

Glossaire

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Sources

Documentation: learn.microsoft.com/en-us/microsoftteams/aa-cq-setup-call-queue
Flux de ce sujet (RSS): entity/teams-call-queues/feed.xml
Articles sur ce sujet: 2

Maintenu par Mirko Peters (Microsoft MVP) · Dernière mise à jour: 2026-11-03