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한국어Dynamics 365のナレッジ管理をやさしく解説：迅速で一貫したサポートのためのナレッジベース（AI吹き替え）
2026-10-29 · Video on YouTube
担当者が古いメールや共有フォルダー、他人のスプレッドシートを探している間、顧客は待たされていませんか。このエピソードでは、Dynamics 365のナレッジ管理が、ケースを処理するその場所で、確認済みの回答を集めた中央ライブラリをサポートチームに提供する仕組みを紹介します。
Knowledge management
Concept
The organized process by which an organization creates, shares, uses and maintains its knowledge and information; the episode applies it to SharePoint as a company knowledge platform.
| Type | Concept |
|---|---|
| Wikipedia | en.wikipedia.org/wiki/Knowledge_management |
Episodes about Knowledge management
Articles about Knowledge management (3)
- Keeping Your SharePoint Fresh: A Guide to Knowledge Lifecycle Management
· Mirko Peters
Welcome back, fellow M365 enthusiasts! If you have ever logged into your corporate intranet only to be greeted by a chaotic labyrinth of five-year-old policy drafts… - Knowledge Management in Teams: Best Practices and Integration
· Mirko Peters
Learn knowledge management in Teams with practical guidance on setup, use cases, security, governance, and productivity. - Copilot Prompts for Knowledge Management: Strategies, Best Practices, and Examples
· Mirko Peters
Microsoft 365 Copilot: Effective Prompt Examples. Boost productivity with powerful copilot prompts for Excel and more! Master Microsoft 365 copilot prompts.
Community wiki
Short info above, community knowledge below: add practical tips, examples or corrections. New contributions are reviewed first; trusted members publish directly.
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Sources
- Wikipedia: en.wikipedia.org/wiki/Knowledge_management
- Feed for this topic (RSS): entity/knowledge-management/feed.xml
- M365.FM episodes on this topic: 1
- Articles on this topic: 3
Maintained by Mirko Peters (Microsoft MVP) · Last updated: