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Yeah, welcome back to the MC65 and the podcast where we explore Microsoft AI, Cloud and point management and pack,

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while the shaping the future of enterprise IT.

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Today's guest has an extraordinary impact on Microsoft modern road place journey through the acquisition of FS Logics.

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He became the part of Microsoft and had shaped the, well, would become Azure Word will desktop and Windows 365 platform.

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Now serving organizational around the globe. Now he has changed to a new employee.

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He worked as nerve at NERDIO along the way he contribute to innovations like Microsoft 365,

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who to Windows 365 switch and those app next generation Windows AI experience, out of five books and listen.

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As an investor on multiple, yeah, the patterns covering cloud computing AI and visualization today.

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We'll diving into the evolution of cloud PCs, the rising of agentic AI and the future of into an end point management Windows 365.

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Microsoft co-pilot rather enterprise IT is having over the next decade.

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Christian, welcome to the MC65 and podcast.

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>> Yeah, Mirko, thanks to her having me.

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I love to be here. So thanks to the invite and looking forward to our conversation.

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>> Yeah, you have an extraordinary way. Can you tell a little bit how that you began and how you end up at NERDIO?

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>> Yeah, it's a good question. So first of all, I just like yourself, we were chatting before.

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We started recording about a community and a Microsoft MVP and really help each other to learn and share knowledge

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and give each other opportunities to share things you learned.

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That's really where my career started as well. So back in 2016, all 2015 pretty much like 10, 11 years ago.

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I started to embrace the community and share my knowledge and present at user groups and blog and

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all these things that's part of that great community work you do next to your day job pretty much too.

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And yeah, after that, I kind of got a lot of opportunities and at some point in 2016, 2017,

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I got an opportunity to join a company called F is Logic and F is Logic is a profile management solution

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that now is part of Microsoft as the core technology.

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I got acquired about Microsoft in 2018 and I was in a consultant doing kind of the community work on the side.

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And kind of as part of the community work, I created more opportunities kind of a little bit

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or let's say community opportunities created kind of new business opportunities for me to join

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F is Logic's and then I've got a called a choir. And that after since I've been part of Microsoft for

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eight years, A VD, Azure Virtual Desktop, the LVVD back in the days when it was still called like that.

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And then eventually in 2020, I moved from the A VD to a project called Project Your Shoots which

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turned out to be Winnus 365. So building an installed mode for one and a half years. First in the

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Netherlands for nine months and then I moved with my family to Reppman's so I worked, I lived there

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for five years. We just came back as that product when Skyrocket with COVID remote working was more

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popular than I before. I kind of worked on a couple kind of example scenarios and features you

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just called out. But at some point, I really saw kind of the partner landscape evolving AI and

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what you said like entry 65, co-pilot, like agent AI. So I saw an opportunity to go work for the

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largest partner of Winnus Cloud, so Winnus 365 and actually worked as a which is NERDIO, to build a whole new

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platform from scratch and really hands and embrace the Winnus 365 and in tune story. And that's the

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platform that I'm currently building and I'm spearheading that team with like roughly 20 people there

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and it's really excited to see as the, yeah, the first start of that kind of set of experiences is

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coming to life and an age two, this kind of the year we will have more releases there to come but it

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all starts from yeah community and people and and we're back from the customer to a better product

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because I honestly believe that a product is the representation of the people and the culture who

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build it. And yeah, if your product is great then you most likely have a great team that works on

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it as well and if your product lacks experiences or suffers and sometimes it's yeah something different

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so. So kind of my journey, so I've been in Microsoft for like eight years I sat, I've been

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shipping a lot of features, probably a lot of patents, I have a couple of those sitting here that

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I brought with me here in my, all museum and my home office here and we can talk a little bit about

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it but like fast forward like I think what is important to kind of realize here is that, yeah,

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windows and operating systems have been kind of the same for like 20, 30 years. What you're seeing

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shifting right now is like in the age of AI, UI and the way how we interact with computers is changing

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and cloud PCs are more and more important because they run as a windows PC in the cloud and you can

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travel or connect to it everywhere you are without like the complexity of hardware burden or

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limitations of of hardware these days where RAM and other hardware is kind of increasing

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in terms of price points that that's an exciting area we're in right now and I guess we are going

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to I'm going to talk a little bit about that too right, Mikra? Yeah, awesome. So yeah,

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then there was my first question, I see, or how Azure Virtual Desktop and Windows 365

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Grunt are complementary? Yeah, it's a good question. So I guess that's probably the one most kind

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of a real current question that I'm getting still since the release of Windows 365 still till today.

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So Azure Virtual Desktop is a platform as a source of solutions of passing short, I think we're all

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familiar with past and past these days. So it's kind of the I always compare it a little bit with the

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the pizza kind of menu slash who begs the pizza and who is serving the pizza completely out of

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the out of the oven to you on a plate. So that's kind of the difference between Azure Virtual Desktop

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and Windows 365. Azure Virtual Desktop you have all the buttons and things you can do with a

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traditional VDI solution but then with the control plate and hosted as a pass offering

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and then a Windows 365 is really the SAS offering where to VM or to cloud PC and everything

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on the back, scalability, image management, all the things you normally have to do yourself in an

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IT department is managed for you as part of the NASA lay, which makes it like kind of a democratizing

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way of using VDI. So it's a me and you probably are not a VDI expert. I share like more like

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M365 and all these things right and like imagine that you can all of a sudden use the VDI technology that

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was like very specialized knowledge for a small group of people that could do it. So now all of a

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sudden everyone that has M365 and inch of knowledge, you can spend up a cloud PC, manage and maintain

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it the same way as a physical PC and then make that work for your business for a very streamlined

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way and consolidate the way with the Fender and other services, co-piglet agents all coming to get

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as one. And I think that's the real difference between the two. However, Azure Virtual Desktop can be

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if you set a power scaling, outer scaling, can be a little cheaper in terms of the price but then

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there's a certain overhead that you need to fulfill to manage and maintain that yourself as an

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IT department as a partner or a solution like nerdy or where you can help and do it all together

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for off-products in one single pane of glass. But that's kind of the beauty of this ecosystem. You can

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pick and choose with this best your needs and kind of have something that yeah, it kind of

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sits in the in the direction you want to be today and tomorrow and decide where you want to be and

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yeah, that's a little bit of a long ass on a short question but I think yeah,

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Pass and SaaS is probably the best differentiation of how you define your future and how you should decide

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which product fits best or combine them either way to make it fit and use AVD and Winner 365 together.

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Yeah, you have see AVD for a long time. How has it evolved over the, yeah, from the early versions to now?

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Yeah, it's a good question. I still remember back in 2016, I think it was, I was in Redmond and I think

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it was Studio G, one of the buildings in the Redmond campus and we got a sneak peek into what was

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called Project RDMI or so remote desktop kind of, modern infrastructure was called. There was

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some motor project names before that but that was pretty much the well-known one. And that was the

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project name for modernizing RDS into a more kind of past kind of fashion cloud like Azure was just

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coming up and everyone in 2016 was looking at Azure ASM and an ARM like the eBTS supporter, you probably

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remembered it as well when the old school blew as your portal was still there. And before that we even had

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like an other service called Azure Remote App, that one didn't shut well but that was a large set

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of learning experiences, the engineering gain to eventually build Azure Virtua desktop or WVD which

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was RDMI and that evolved from being a very power shell, heavy kind of setup meaning a bunch of

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rolls, power shell scripts and hook up connections to Azure and then spins up something and it was

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Azure Marketplace kind of a Roman full but only bit like post-pool creation but didn't do the

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initial setup. So it was like let's say a very complex enrollment process at the time and then

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yeah we kind of entered the COVID area in like 2019 and it's kind of if you look back it's

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a very negative kind of time in our lives like it's like almost like few three years swapped out of

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your life and but on the on the positive side from a business perspective or career perspective I'm

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gonna say products for remote working were popular than ever before because yeah you were sent back

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home and your computer was still at the at the office though how are you the appropriate

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applications so all of a sudden Azure Virtua desktop was the most popular Azure service at Microsoft

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to yeah enable you for remote working so at that time I joined Microsoft and yeah you can imagine

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that people on the team and myself were like parachute it into companies to help onboarding them

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to Azure Virtua desktop and that happened in a like rapid pace manner that went from like let's say

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100 customers using the service in 2017 as to like thousands of thousands of customers in a year later

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when COVID happened and now I cannot disclose the number but it's like it's a very high number using

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the service and then when is 365 happened exactly at the time that more and more simplification was

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needed and SaaS to kind of build on top of that demand for more customers so yeah it's

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it has been an amazing journey to see and demand and feedback from customers if all the service to

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how good it is right now in Azure and in in in June yeah what what would you say are the biggest

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technical challenges from AVD so Microsoft say okay we built something new we built Windows

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365 yeah it's I think I think it really depends on what type of customer you are so if you're a

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customer and you have been using virtualization for the last 10 20 years primarily Citrix or

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VMware or like Omnisah or Ryzen how it's called right now or maybe Amazon Workspace is there

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various of these virtualization services out there and if you're used to that then you have that

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knowledge and expertise of virtualization in your IT department so you know kind of what to do and

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that the incremental delta changes that you need to make in order to to relearn a little bit the

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platform but the basics of virtualization remain to be the same then Azure Virtual Desktop is a

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very logical pick for modernizing from on-premises to like let's say Azure but we also see a lot of

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customers going straight from traditional virtualization to Winnus 365 and then kind of work backwards

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to Azure Virtual Desktop so they kind of use it in a hybrid way but they shoot for Winnus 365 to go

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straight for modernization to anything in June I'm 365 and then if it doesn't work like you have

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these PCs you probably have been doing them as well and then you pick a couple of these like

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applications that like stress tests the rest of your environment and if it goes true then

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let's go production and we still see a lot of customers struggling sometimes but hey I have a

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a database or an internet or some some data sovereignty like things need to just run in my own

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data center close back to the machines or back-end or there's a server running there and we cannot move

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or migrate it so and there's a solution for that now too called Azure Virtual Desktop Hybrid

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so AVD Hyde in short and then it allows you to have AVD as a control plane so that pass off-ring

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but still connect to your own on-prem data center if it runs like Nutanix or the Broadcom VM

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where ESX solution or IPv so there are new ways now to kind of mix and match AVD on-prem, AVD in the

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cloud or Winnus 365 and kind of overarge that altogether as a whole is something I think is

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his very important these days because imagine your customer and you kind of on that journey and you

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have AI or you have AVD here Winnus 365 there and all these solutions come together can be pretty

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complex to kind of navigate and know hey what's the best pick for my business so combining them in a

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good way and making sure you make these decisions while not upfront kind of going in a direction you

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don't want to so kind of paved the way towards the future without making decisions to go in a direction

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that I don't know let's say you decided to build a new house and you set the foundation for your

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house and you make a decision on the foundation that in five years or so you need to kind of

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completely rep out the foundation and rebuild your house you don't want to do that you want to kind

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of build the foundation in a way that the new parts of your house will be sustainable future and

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I think that's where like solutions like a Nordeo kick in that really overlays that and do the things

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that you can kind of simplify as a solution for you to not make the decision faster but it still

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hooks into the native solution so you're not like let's say you're not making a decision like

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you open a door and you kind of go back out so it's like easy to to leverage and simplify and as

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well to yeah kind of in the future go completely native you can do that too easily without removing

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your completely in a fire and I think that's the key to success as well as where you want to be

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making your decisions on like that you yeah bet on a on a future that is sustainable and

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guide you to and I think that's important the more complexity as well is what are kind of what's

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being added right now with AI it's it's more and more important there to yeah kind of pave that

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way towards a unified story because AI is great and AI can do a lot of things it can

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from summarizing creating docs to automating your calendar or to

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build a whole code base that normally takes months to build but there are so many models so many

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solutions out there that it kind of asks for the need of more governance and orchestration in that

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space too so I feel I'm frustrated that's becoming more and more important that all these solutions are

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kind of kind of kind of coming together as one but like from different layers as well so

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so yeah I'm curious would you think Daryl Michael what would you be in your in your space where

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you're active then yeah I see that virtualization becomes yeah in the last 20 years more and more

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important yeah I think when you're an admin I think the most people yeah don't have anything to do

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with this topic remotely so yeah I see it's it's really interesting what lessons from virtualization

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still apply today while you think the basics pretty much so so you still have a protocol you still have

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a client you still have latency and bandwidth and throughput and yeah download and upload speed

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that you need to take care of but the good thing is that the protocols have been commoditized

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pretty much and so like let's say 20 years ago there was always like you had the ctrux HDX and then

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you had the VM your blast protocols and then this one is better than the other and I'm always at

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quite you probably remember that time the even colored protocol wash or something at some time

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that time is over I think there might be still some slight differences but nobody knows is that

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anymore it's like commodity it's like it's like streaming like from your best I don't know you have

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Amazon prime you have Netflix you have all these streaming engines and they all stream with a

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click of a button and you expect it to work that's kind of what protocols kind of work these days too

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like if you stream something if you have like the speed upload and download speed of what can

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stream in that like series you can stream like virtualization these days and that's the beauty

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of a SaaS solution is that at whole kind of let's say TCP UDP stun turn that kind of optimizing the

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the streaming engine like that normally requires a lot of knowledge and I don't know

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napscaler or firewalling settings and that's all gone so so I think that's that's one of the things

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that you need to kind of have a little bit of understanding of like what it is because it helps with

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the troubleshooting if you're like having network issues or let's say you're I don't know your

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company decided to change from ISPs or there's a different set of firewall rules coming true or

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VPN tunneling is reconfigured that you need to kind of have a little bit of knowledge there how to

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routing and re-riring and that flow works but for the rest I think yeah clients are still the same

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from the fact that you need a client in order to have the redirections and the streaming happening

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and the windows client like the windows app for example is still the best client out there with the

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most feature rich capabilities because of course Microsoft owns windows and that's the code base

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my phone so that kind of is naturally always the best solution but it doesn't mean that

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that the solution for windows and Microsoft is the only one that works great like Mac and all

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these other platforms like even Android has a windows app now that feels agnosticly the same as the

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other platforms and have teams optimizations and folder redirection disc redirection,

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clibboard redirection, condition access one way, two way all these capabilities are now in there

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cross-plat per client which originally was only like windows or weps so I think a great enhancement

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that we have seen over time when the windows 365 and I should first start to come out there

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okay miko where are you

194
00:21:56,380 --> 00:21:56,940
here?

195
00:21:57,580 --> 00:21:57,580
you

196
00:21:57,580 --> 00:22:03,380
[ Silence ]

197
00:22:04,380 --> 00:22:13,380
[ Silence ]

198
00:22:13,380 --> 00:22:23,380
[ Silence ]

199
00:22:24,380 --> 00:22:33,380
[ Silence ]

200
00:22:33,380 --> 00:22:43,380
[ Silence ]

201
00:22:44,380 --> 00:22:53,380
[ Silence ]

202
00:22:53,380 --> 00:23:13,380
[ Silence ]

203
00:23:13,380 --> 00:23:17,380
-Negro, are you back?

204
00:23:17,380 --> 00:23:18,380
-I'm back.

205
00:23:18,380 --> 00:23:21,380
-I was kicked out.

206
00:23:21,380 --> 00:23:24,380
I don't know what's happened.

207
00:23:24,380 --> 00:23:27,380
-We were talking about streaming and incidental,

208
00:23:27,380 --> 00:23:29,380
and download, and listen.

209
00:23:29,380 --> 00:23:35,380
-That is the fun part.

210
00:23:35,380 --> 00:23:40,380
Damn, I have to look at this as records.

211
00:23:40,380 --> 00:23:44,380
-It's still recording here, so I think we're good.

212
00:23:44,380 --> 00:23:50,380
I just kept going, so you can just after that cut it out and stitch it.

213
00:23:50,380 --> 00:23:54,380
-Yeah, sorry.

214
00:23:54,380 --> 00:23:56,380
-I'm using it.

215
00:23:56,380 --> 00:24:00,380
-I can just go with the flow.

216
00:24:00,380 --> 00:24:01,380
-Yeah.

217
00:24:01,380 --> 00:24:05,380
-I think that's really interesting,

218
00:24:05,380 --> 00:24:09,380
but you're expert in Windows 365,

219
00:24:09,380 --> 00:24:12,380
and there are a lot of buzzwords.

220
00:24:12,380 --> 00:24:14,380
There are two.

221
00:24:14,380 --> 00:24:17,380
What is Windows 365 boot?

222
00:24:17,380 --> 00:24:21,380
-What is Windows 365?

223
00:24:21,380 --> 00:24:25,380
-Yes, it's a fun story.

224
00:24:25,380 --> 00:24:28,380
Originally, Windows 365 boot,

225
00:24:28,380 --> 00:24:31,380
so there was a person, part of Microsoft,

226
00:24:31,380 --> 00:24:33,380
called Melissa Grand.

227
00:24:33,380 --> 00:24:35,380
I think she works for Amazon now.

228
00:24:35,380 --> 00:24:39,380
She was the marketing director for Windows 365,

229
00:24:39,380 --> 00:24:43,380
and we were brainstorming about a feature, like, let's say,

230
00:24:43,380 --> 00:24:46,380
I think it was three, four years ago, four years ago.

231
00:24:46,380 --> 00:24:52,380
I think right now, to kind of solve the challenge of virtualization

232
00:24:52,380 --> 00:24:53,380
for end users,

233
00:24:53,380 --> 00:24:59,380
where, like imagine you're, like, walking down to your office,

234
00:24:59,380 --> 00:25:02,380
and you need to explain to just a normal user

235
00:25:02,380 --> 00:25:05,380
that isn't a technical savvy user,

236
00:25:05,380 --> 00:25:08,380
to log onto a VDI environment.

237
00:25:08,380 --> 00:25:10,380
So that's very hard.

238
00:25:10,380 --> 00:25:15,380
It's almost requiring a PDF, a couple calls,

239
00:25:15,380 --> 00:25:19,380
an upset user, because a couple of tanks don't work,

240
00:25:19,380 --> 00:25:21,380
and then all of a sudden, you're a couple hours later,

241
00:25:21,380 --> 00:25:26,380
and the user is on their first day ramping up into the new system,

242
00:25:26,380 --> 00:25:28,380
and it's not satisfied.

243
00:25:28,380 --> 00:25:30,380
So we were like, thinking, how can we streamline that?

244
00:25:30,380 --> 00:25:32,380
From, hey, you have a PC,

245
00:25:32,380 --> 00:25:34,380
and then you need to install a client,

246
00:25:34,380 --> 00:25:36,380
and then in the client, you feel as a user,

247
00:25:36,380 --> 00:25:40,380
hey, you go from Windows to another Windows solar in the cloud,

248
00:25:40,380 --> 00:25:42,380
like, how does that work?

249
00:25:42,380 --> 00:25:45,380
And then the user, you know, you need to use the Windows

250
00:25:45,380 --> 00:25:47,380
to use the Windows computer,

251
00:25:47,380 --> 00:25:49,380
and then you can use the Windows computer,

252
00:25:49,380 --> 00:25:51,380
and then you can, you know,

253
00:25:51,380 --> 00:25:52,380
you need to use the Windows computer,

254
00:25:52,380 --> 00:25:55,380
and then you can use the Windows computer,

255
00:25:55,380 --> 00:25:57,380
and then you can just use the Windows computer,

256
00:25:57,380 --> 00:25:59,380
and then you, you know,

257
00:25:59,380 --> 00:26:01,380
you can use the Windows computer,

258
00:26:01,380 --> 00:26:03,380
and then you just, you know,

259
00:26:03,380 --> 00:26:05,380
you can use the Windows computer,

260
00:26:05,380 --> 00:26:07,380
you can use the Windows computer,

261
00:26:07,380 --> 00:26:09,380
and then you can use the Windows computer,

262
00:26:09,380 --> 00:26:11,380
and then you need to, you know,

263
00:26:11,380 --> 00:26:13,380
and then you need to use the Windows computer,

264
00:26:13,380 --> 00:26:15,380
and then you need to use the Windows computer,

265
00:26:15,380 --> 00:26:17,380
and then you need to use the Windows computer,

266
00:26:17,380 --> 00:26:19,380
and then you need to use the Windows computer,

267
00:26:19,380 --> 00:26:21,380
and then you need to use the Windows computer,

268
00:26:21,380 --> 00:26:23,380
and then you need to use the Windows computer,

269
00:26:23,380 --> 00:26:25,380
and then you need to use the Windows computer,

270
00:26:25,380 --> 00:26:27,380
and then you need to use the Windows computer,

271
00:26:27,380 --> 00:26:29,380
and then you need to use the Windows computer,

272
00:26:29,380 --> 00:26:31,380
and then you need to use the Windows computer,

273
00:26:31,380 --> 00:26:33,380
and then you need to use the Windows computer,

274
00:26:33,380 --> 00:26:35,380
and then you need to use the Windows computer,

275
00:26:35,380 --> 00:26:37,380
and then you need to use the Windows computer,

276
00:26:37,380 --> 00:26:39,380
and then you need to use the Windows computer,

277
00:26:39,380 --> 00:26:41,380
and then you need to use the Windows computer,

278
00:26:41,380 --> 00:26:43,380
and then you need to use the Windows computer,

279
00:26:43,380 --> 00:26:45,380
and then you need to use the Windows computer,

280
00:26:45,380 --> 00:26:47,380
and then you need to use the Windows computer,

281
00:26:47,380 --> 00:26:49,380
and then you need to use the Windows computer,

282
00:26:49,380 --> 00:26:51,380
and then you need to use the Windows computer,

283
00:26:51,380 --> 00:26:53,380
and then you need to use the Windows computer,

284
00:26:53,380 --> 00:26:55,380
and then you need to use the Windows computer,

285
00:26:55,380 --> 00:26:57,380
and then you need to use the Windows computer,

286
00:26:57,380 --> 00:26:59,380
and then you need to use the Windows computer,

287
00:26:59,380 --> 00:27:01,380
and then you need to use the Windows computer,

288
00:27:01,380 --> 00:27:03,380
and then you need to use the Windows computer,

289
00:27:03,380 --> 00:27:05,380
and then you need to use the Windows computer,

290
00:27:05,380 --> 00:27:07,380
and then you need to use the Windows computer,

291
00:27:07,380 --> 00:27:09,380
and then you need to use the Windows computer,

292
00:27:09,380 --> 00:27:11,380
and then you need to use the Windows computer,

293
00:27:11,380 --> 00:27:13,380
and then you need to use the Windows computer,

294
00:27:13,380 --> 00:27:15,380
and then you need to use the Windows computer,

295
00:27:15,380 --> 00:27:17,380
and then you need to use the Windows computer,

296
00:27:17,380 --> 00:27:19,380
and then you need to use the Windows computer,

297
00:27:19,380 --> 00:27:21,380
and then you need to use the Windows computer,

298
00:27:21,380 --> 00:27:23,380
and then you need to use the Windows computer,

299
00:27:23,380 --> 00:27:25,380
and then you need to use the Windows computer,

300
00:27:25,380 --> 00:27:27,380
and then you need to use the Windows computer,

301
00:27:27,380 --> 00:27:29,380
and then you need to use the Windows computer,

302
00:27:29,380 --> 00:27:31,380
and then you need to use the Windows computer,

303
00:27:31,380 --> 00:27:33,380
and then you need to use the Windows computer,

304
00:27:33,380 --> 00:27:35,380
and then you need to use the Windows computer,

305
00:27:35,380 --> 00:27:37,380
and then you need to use the Windows computer,

306
00:27:37,380 --> 00:27:39,380
and then you need to use the Windows computer,

307
00:27:39,380 --> 00:27:41,380
and then you need to use the Windows computer,

308
00:27:41,380 --> 00:27:43,380
and then you need to use the Windows computer,

309
00:27:43,380 --> 00:27:45,380
and then you need to use the Windows computer,

310
00:27:45,380 --> 00:27:47,380
and then you need to use the Windows computer,

311
00:27:47,380 --> 00:27:49,380
and then you need to use the Windows computer,

312
00:27:49,380 --> 00:27:51,380
and then you need to use the Windows computer,

313
00:27:51,380 --> 00:27:53,380
and then you need to use the Windows computer,

314
00:27:53,380 --> 00:27:55,380
and then you need to use the Windows computer,

315
00:27:55,380 --> 00:27:57,380
and then you need to use the Windows computer,

316
00:27:57,380 --> 00:27:59,380
and then you need to use the Windows computer,

317
00:27:59,380 --> 00:28:01,380
and then you need to use the Windows computer,

318
00:28:01,380 --> 00:28:03,380
and then you need to use the Windows computer,

319
00:28:03,380 --> 00:28:05,380
and then you need to use the Windows computer,

320
00:28:05,380 --> 00:28:07,380
and then you need to use the Windows computer,

321
00:28:07,380 --> 00:28:09,380
and then you need to use the Windows computer,

322
00:28:09,380 --> 00:28:11,380
and then you need to use the Windows computer,

323
00:28:11,380 --> 00:28:13,380
and then you need to use the Windows computer,

324
00:28:13,380 --> 00:28:15,380
and then you need to use the Windows computer,

325
00:28:15,380 --> 00:28:17,380
and then you need to use the Windows computer,

326
00:28:17,380 --> 00:28:19,380
and then you need to use the Windows computer,

327
00:28:19,380 --> 00:28:21,380
and then you need to use the Windows computer,

328
00:28:21,380 --> 00:28:23,380
and then you need to use the Windows computer,

329
00:28:23,380 --> 00:28:25,380
and then you need to use the Windows computer,

330
00:28:25,380 --> 00:28:27,380
and then you need to use the Windows computer,

331
00:28:27,380 --> 00:28:29,380
and then you need to use the Windows computer,

332
00:28:29,380 --> 00:28:31,380
and then you need to use the Windows computer,

333
00:28:31,380 --> 00:28:33,380
and then you need to use the Windows computer,

334
00:28:33,380 --> 00:28:35,380
and then you need to use the Windows computer,

335
00:28:35,380 --> 00:28:37,380
and then you need to use the Windows computer,

336
00:28:37,380 --> 00:28:39,380
and then you need to use the Windows computer,

337
00:28:39,380 --> 00:28:41,380
and then you need to use the Windows computer,

338
00:28:41,380 --> 00:28:43,380
and then you need to use the Windows computer,

339
00:28:43,380 --> 00:28:45,380
and then you need to use the Windows computer,

340
00:28:45,380 --> 00:28:47,380
and then you need to use the Windows computer,

341
00:28:47,380 --> 00:28:49,380
and then you need to use the Windows computer,

342
00:28:49,380 --> 00:28:51,380
and then you need to use the Windows computer,

343
00:28:51,380 --> 00:28:53,380
and then you need to use the Windows computer,

344
00:28:53,380 --> 00:28:55,380
and then you need to use the Windows computer,

345
00:28:55,380 --> 00:28:57,380
and then you need to use the Windows computer,

346
00:28:57,380 --> 00:28:59,380
and then you need to use the Windows computer,

347
00:28:59,380 --> 00:29:01,380
and then you need to use the Windows computer,

348
00:29:01,380 --> 00:29:03,380
and then you need to use the Windows computer,

349
00:29:03,380 --> 00:29:05,380
and then you need to use the Windows computer,

350
00:29:05,380 --> 00:29:07,380
and then you need to use the Windows computer,

351
00:29:07,380 --> 00:29:09,380
and then you need to use the Windows computer,

352
00:29:09,380 --> 00:29:11,380
and then you need to use the Windows computer,

353
00:29:11,380 --> 00:29:13,380
and then you need to use the Windows computer,

354
00:29:13,380 --> 00:29:15,380
and then you need to use the Windows computer,

355
00:29:15,380 --> 00:29:17,380
and then you need to use the Windows computer,

356
00:29:17,380 --> 00:29:19,380
and then you need to use the Windows computer,

357
00:29:19,380 --> 00:29:21,380
and then you need to use the Windows computer,

358
00:29:21,380 --> 00:29:23,380
and then you need to use the Windows computer,

359
00:29:23,380 --> 00:29:25,380
and then you need to use the Windows computer,

360
00:29:25,380 --> 00:29:27,380
and then you need to use the Windows computer,

361
00:29:27,380 --> 00:29:29,380
and then you need to use the Windows computer,

362
00:29:29,380 --> 00:29:31,380
and then you need to use the Windows computer,

363
00:29:31,380 --> 00:29:33,380
and then you need to use the Windows computer,

364
00:29:33,380 --> 00:29:35,380
and then you need to use the Windows computer,

365
00:29:35,380 --> 00:29:37,380
and then you need to use the Windows computer,

366
00:29:37,380 --> 00:29:39,380
and then you need to use the Windows computer,

367
00:29:39,380 --> 00:29:41,380
and then you need to use the Windows computer,

368
00:29:41,380 --> 00:29:43,380
and then you need to use the Windows computer,

369
00:29:43,380 --> 00:29:45,380
and then you need to use the Windows computer,

370
00:29:45,380 --> 00:29:47,380
and then you need to use the Windows computer,

371
00:29:47,380 --> 00:29:49,380
and then you need to use the Windows computer,

372
00:29:49,380 --> 00:29:51,380
and then you need to use the Windows computer,

373
00:29:51,380 --> 00:29:53,380
and then you need to use the Windows computer,

374
00:29:53,380 --> 00:29:55,380
and then you need to use the Windows computer,

375
00:29:55,380 --> 00:29:57,380
and then you need to use the Windows computer,

376
00:29:57,380 --> 00:29:59,380
and then you need to use the Windows computer,

377
00:29:59,380 --> 00:30:01,380
and then you need to use the Windows computer,

378
00:30:01,380 --> 00:30:03,380
and then you need to use the Windows computer,

379
00:30:03,380 --> 00:30:05,380
and then you need to use the Windows computer,

380
00:30:05,380 --> 00:30:07,380
and then you need to use the Windows computer,

381
00:30:07,380 --> 00:30:09,380
and then you need to use the Windows computer,

382
00:30:09,380 --> 00:30:11,380
and then you need to use the Windows computer,

383
00:30:11,380 --> 00:30:13,380
and then you need to use the Windows computer,

384
00:30:13,380 --> 00:30:15,380
and then you need to use the Windows computer,

385
00:30:15,380 --> 00:30:17,380
and then you need to use the Windows computer,

386
00:30:17,380 --> 00:30:19,380
and then you need to use the Windows computer,

387
00:30:19,380 --> 00:30:21,380
and then you need to use the Windows computer,

388
00:30:21,380 --> 00:30:23,380
and then you need to use the Windows computer,

389
00:30:23,380 --> 00:30:25,380
and then you need to use the Windows computer,

390
00:30:25,380 --> 00:30:27,380
and then you need to use the Windows computer,

391
00:30:27,380 --> 00:30:29,380
and then you need to use the Windows computer,

392
00:30:29,380 --> 00:30:31,380
and then you need to use the Windows computer,

393
00:30:31,380 --> 00:30:33,380
and then you need to use the Windows computer,

394
00:30:33,380 --> 00:30:35,380
and then you need to use the Windows computer,

395
00:30:35,380 --> 00:30:37,380
and then you need to use the Windows computer,

396
00:30:37,380 --> 00:30:39,380
and then you need to use the Windows computer,

397
00:30:39,380 --> 00:30:41,380
and then you need to use the Windows computer,

398
00:30:41,380 --> 00:30:43,380
and then you need to use the Windows computer,

399
00:30:43,380 --> 00:30:45,380
and then you need to use the Windows computer,

400
00:30:45,380 --> 00:30:47,380
and then you need to use the Windows computer,

401
00:30:47,380 --> 00:30:49,380
and then you need to use the Windows computer,

402
00:30:49,380 --> 00:30:51,380
and then you need to use the Windows computer,

403
00:30:51,380 --> 00:30:53,380
and then you need to use the Windows computer,

404
00:30:53,380 --> 00:30:55,380
and then you need to use the Windows computer,

405
00:30:55,380 --> 00:30:57,380
and then you need to use the Windows computer,

406
00:30:57,380 --> 00:30:59,380
and then you need to use the Windows computer,

407
00:30:59,380 --> 00:31:01,380
and then you need to use the Windows computer,

408
00:31:01,380 --> 00:31:03,380
and then you need to use the Windows computer,

409
00:31:03,380 --> 00:31:05,380
and then you need to use the Windows computer,

410
00:31:05,380 --> 00:31:07,380
and then you need to use the Windows computer,

411
00:31:07,380 --> 00:31:09,380
and then you need to use the Windows computer,

412
00:31:09,380 --> 00:31:11,380
and then you need to use the Windows computer,

413
00:31:11,380 --> 00:31:13,380
and then you need to use the Windows computer,

414
00:31:13,380 --> 00:31:15,380
and then you need to use the Windows computer,

415
00:31:15,380 --> 00:31:17,380
and then you need to use the Windows computer,

416
00:31:17,380 --> 00:31:19,380
and then you need to use the Windows computer,

417
00:31:19,380 --> 00:31:23,380
and then it's part of that creation,

418
00:31:23,380 --> 00:31:25,380
canpanas, got Manchester,

419
00:31:25,380 --> 00:31:27,380
came together with Brent Anderson,

420
00:31:27,380 --> 00:31:29,380
and that farmed the whole team.

421
00:31:29,380 --> 00:31:31,380
So I think going back to your question,

422
00:31:31,380 --> 00:31:35,380
what's the best and most impactful feature?

423
00:31:35,380 --> 00:31:39,380
I think that's the decision we made,

424
00:31:39,380 --> 00:31:41,380
in the early stage, to build Windows 365,

425
00:31:41,380 --> 00:31:43,380
and that is inside Microsoft Engine.

426
00:31:43,380 --> 00:31:47,380
Because imagine that, hey, you know Microsoft Engine,

427
00:31:47,380 --> 00:31:51,380
and now it's just a subset of provisioning and cloud PC,

428
00:31:51,380 --> 00:31:53,380
and then all the policies and everything else,

429
00:31:53,380 --> 00:31:55,380
is just merging together.

430
00:31:55,380 --> 00:31:59,380
So I think that's just a very powerful combo.

431
00:31:59,380 --> 00:32:03,380
I think the other parts of what has been very impactful,

432
00:32:03,380 --> 00:32:05,380
is the decision to make,

433
00:32:05,380 --> 00:32:09,380
to make from the Windows 365 app,

434
00:32:09,380 --> 00:32:12,380
and the RDP or the remote desktop app,

435
00:32:12,380 --> 00:32:15,380
you probably know that like old school rat icon,

436
00:32:15,380 --> 00:32:19,380
not on, to merge that together to the Windows app.

437
00:32:19,380 --> 00:32:23,380
And of course, there's a little of debate online,

438
00:32:23,380 --> 00:32:25,380
whether it should be called the Windows app,

439
00:32:25,380 --> 00:32:27,380
because every Windows app that runs on Windows

440
00:32:27,380 --> 00:32:29,380
is called the Windows app,

441
00:32:29,380 --> 00:32:31,380
so it could be very confusing sometimes to use this,

442
00:32:31,380 --> 00:32:35,380
but if you think about the story and the vision of the Windows app,

443
00:32:35,380 --> 00:32:37,380
connecting to Windows and the cloud,

444
00:32:37,380 --> 00:32:39,380
and that's the only Windows app you need in order to do so,

445
00:32:39,380 --> 00:32:41,380
and make complete sense.

446
00:32:41,380 --> 00:32:46,380
So having a unified app now for AVD, Windows 365, RDP,

447
00:32:46,380 --> 00:32:49,380
and all kinds of other features and services,

448
00:32:49,380 --> 00:32:51,380
merging into that coming together,

449
00:32:51,380 --> 00:32:54,380
I think has been another very impactful one,

450
00:32:54,380 --> 00:32:58,380
that has been creating a little of satisfaction amongst users,

451
00:32:58,380 --> 00:33:02,380
to really, yeah, streamline that end-use experience,

452
00:33:02,380 --> 00:33:06,380
because nobody wants to have like separate clients

453
00:33:06,380 --> 00:33:10,380
for separate solutions they use, right?

454
00:33:10,380 --> 00:33:13,380
You don't want to confuse the user,

455
00:33:13,380 --> 00:33:15,380
but hey, you use this app,

456
00:33:15,380 --> 00:33:20,380
not all of a sudden, you need to use this app for these apps.

457
00:33:20,380 --> 00:33:23,380
So it's very, yeah, very confusing to explain that.

458
00:33:23,380 --> 00:33:26,380
So having one app that you can just use,

459
00:33:26,380 --> 00:33:29,380
and then streamline in the app where you go to,

460
00:33:29,380 --> 00:33:32,380
as of course, it might better experience.

461
00:33:32,380 --> 00:33:36,380
Yeah, things are really interesting.

462
00:33:36,380 --> 00:33:40,380
The another big topic where you end,

463
00:33:40,380 --> 00:33:45,380
it's the AI Copilot, AI Agent AI topic.

464
00:33:45,380 --> 00:33:50,380
How different is this,

465
00:33:50,380 --> 00:33:55,380
this is a gender AI from the standard Copilot?

466
00:33:55,380 --> 00:34:03,380
Yeah, I think, well, I think the UI for AI is still an evolution.

467
00:34:03,380 --> 00:34:08,380
I feel I think the UI for AI is no UI in my opinion.

468
00:34:08,380 --> 00:34:12,380
It's more a most minimal UI on the front end

469
00:34:12,380 --> 00:34:17,380
with the maximum outcome as kind of the back end

470
00:34:17,380 --> 00:34:20,380
and the models working on what you want to achieve

471
00:34:20,380 --> 00:34:24,380
and push that back to you and create what you want to do,

472
00:34:24,380 --> 00:34:28,380
what it's code or dark or presentation or something else

473
00:34:28,380 --> 00:34:31,380
or just a markdown file.

474
00:34:31,380 --> 00:34:36,380
But I think the evolution we have been going through is AI

475
00:34:36,380 --> 00:34:42,380
being an assistant on the site, like let's say Copilot or Claude,

476
00:34:42,380 --> 00:34:46,380
just open it up and type from something in or talk with it

477
00:34:46,380 --> 00:34:53,380
and then create something to a multi-agent like orchestrator

478
00:34:53,380 --> 00:34:58,380
that, hey, you want to do this and that simultaneously.

479
00:34:58,380 --> 00:35:03,380
And then build a whole code base or a set of capabilities

480
00:35:03,380 --> 00:35:07,380
or respond to things in social media or your email

481
00:35:07,380 --> 00:35:11,380
or categorize things in your email completely automated.

482
00:35:11,380 --> 00:35:14,380
That part, I think, is happening right now.

483
00:35:14,380 --> 00:35:19,380
And time will tell how fast that is going to be embraced by customers

484
00:35:19,380 --> 00:35:24,380
because you have now Agent 365 and a new capabilities

485
00:35:24,380 --> 00:35:28,380
like Winner 365 for agents that kind of embraces that

486
00:35:28,380 --> 00:35:32,380
and builds kind of a new chapter in this age of AI

487
00:35:32,380 --> 00:35:35,380
of how we do interaction with computers and orchestration

488
00:35:35,380 --> 00:35:41,380
and security and I think that the part that I think is important there

489
00:35:41,380 --> 00:35:44,380
is that we have the traditional software, the GUIs,

490
00:35:44,380 --> 00:35:47,380
the layers of how we interact with systems

491
00:35:47,380 --> 00:35:50,380
that haven't been changing for like 20, 30 years

492
00:35:50,380 --> 00:35:55,380
to changing to completely augmented kind of automation

493
00:35:55,380 --> 00:36:01,380
and that could be MCP or MCP enabled AI first apps

494
00:36:01,380 --> 00:36:05,380
or a computer using Agent or the AI,

495
00:36:05,380 --> 00:36:10,380
the model goes straight into the database like we set, of course, too.

496
00:36:10,380 --> 00:36:13,380
So the GUI gets wrapped out completely

497
00:36:13,380 --> 00:36:18,380
and then the agent is kind of talking directly with the data

498
00:36:18,380 --> 00:36:21,380
and I think that's pretty much right now

499
00:36:21,380 --> 00:36:25,380
when new models like Fable is the neckt big wave

500
00:36:25,380 --> 00:36:28,380
in terms of AI innovation in my opinion

501
00:36:28,380 --> 00:36:31,380
and time will tell how fast that is going.

502
00:36:31,380 --> 00:36:36,380
As the technology is there, the technology can do much more

503
00:36:36,380 --> 00:36:40,380
that currently the business processes of companies are doing.

504
00:36:40,380 --> 00:36:44,380
So I think that the shift there is like,

505
00:36:44,380 --> 00:36:48,380
technology is here, businesses are here

506
00:36:48,380 --> 00:36:50,380
and then of course you have folks like yourself

507
00:36:50,380 --> 00:36:54,380
being early innovators like the frontier innovators

508
00:36:54,380 --> 00:36:57,380
that really go fast but that's still like a handful

509
00:36:57,380 --> 00:37:01,380
or let's say 10, 20% of the big kind of IT industry

510
00:37:01,380 --> 00:37:05,380
arrests is still using co-coded assistance,

511
00:37:05,380 --> 00:37:08,380
kind of UI components in their daily habits

512
00:37:08,380 --> 00:37:12,380
and then moving to agents but still like a human

513
00:37:12,380 --> 00:37:16,380
and the loop kind of agent kind of human and control

514
00:37:16,380 --> 00:37:20,380
agents is doing the work but very much on an individual

515
00:37:20,380 --> 00:37:22,380
one-to-one basis.

516
00:37:22,380 --> 00:37:27,380
The next big wave is doing multi-agent kind of parallel

517
00:37:27,380 --> 00:37:31,380
kind of creation of agents and then autonomous management

518
00:37:31,380 --> 00:37:34,380
and and layers in there are involved.

519
00:37:34,380 --> 00:37:37,380
And I think that's a very exciting space to be in

520
00:37:37,380 --> 00:37:41,380
and that's where I feel that in tune is evolving to as well.

521
00:37:41,380 --> 00:37:45,380
And 365 too with agent 365.

522
00:37:45,380 --> 00:37:50,380
Yeah, I have looked a little bit in your employee Nurdio

523
00:37:50,380 --> 00:37:54,380
and there are some really interesting headlines.

524
00:37:54,380 --> 00:38:01,380
This one is from a PR. Nurdio brings AI to Microsoft Cloud Management

525
00:38:01,380 --> 00:38:06,380
and the other Nurdio Manager for Enterprise name.

526
00:38:06,380 --> 00:38:09,380
This is the, yeah, no, this was the wrong one.

527
00:38:09,380 --> 00:38:12,380
So, I think that's the video enhanced Windows 365

528
00:38:12,380 --> 00:38:14,380
management with AI.

529
00:38:14,380 --> 00:38:19,380
So, what is AI operator agent IT departments look like?

530
00:38:19,380 --> 00:38:23,380
Yeah, well, I think that question,

531
00:38:23,380 --> 00:38:27,380
to ask to that question is kind of variable.

532
00:38:27,380 --> 00:38:32,380
I think from my perspective, what I foresee that's happening

533
00:38:32,380 --> 00:38:36,380
is that traditional UI will still be there for a while

534
00:38:36,380 --> 00:38:38,380
for a couple of years.

535
00:38:38,380 --> 00:38:41,380
And the effect is happening is that part of management

536
00:38:41,380 --> 00:38:44,380
will consolidate to a more unified UI.

537
00:38:44,380 --> 00:38:47,380
So, I met in that you embrace CLAW

538
00:38:47,380 --> 00:38:50,380
or you embrace co-pilot.

539
00:38:50,380 --> 00:38:55,380
Then most likely to co-pilot UI is the one that you use the most

540
00:38:55,380 --> 00:38:57,380
on a daily basis to do your work.

541
00:38:57,380 --> 00:39:02,380
So, what if you want to manage Cloud PCs, physical PCs,

542
00:39:02,380 --> 00:39:07,380
ABD, Android 65, all these things?

543
00:39:07,380 --> 00:39:10,380
Do you then want to kind of step out of the co-pilot UI

544
00:39:10,380 --> 00:39:13,380
you use for 80% of your daily habit, kind of work,

545
00:39:13,380 --> 00:39:15,380
and then go to a traditional one?

546
00:39:15,380 --> 00:39:16,380
I think yes, for you.

547
00:39:16,380 --> 00:39:19,380
Oh, you want to kind of connect that all to get in

548
00:39:19,380 --> 00:39:24,380
that single point of glass view in that AI assistant layer.

549
00:39:24,380 --> 00:39:27,380
And that's what Nurdio, what we are building there,

550
00:39:27,380 --> 00:39:30,380
is really kind of stringlining that MCP enable

551
00:39:30,380 --> 00:39:34,380
the autonomous management layer of booking that in on whatever

552
00:39:34,380 --> 00:39:36,380
front end of UI you want to have,

553
00:39:36,380 --> 00:39:41,380
Cloud and Tropic, OpenAI, co-pilot, it doesn't matter.

554
00:39:41,380 --> 00:39:45,380
But then on the backend, it automates that and streamlines

555
00:39:45,380 --> 00:39:47,380
that for you so the complexity will be gone.

556
00:39:47,380 --> 00:39:52,380
What I feel is imagine you are like an IT manager

557
00:39:52,380 --> 00:39:56,380
and a decision maker and you walk into the IT department

558
00:39:56,380 --> 00:39:58,380
and you are asking normally,

559
00:39:58,380 --> 00:40:01,380
hey, can somebody give me a report of the capability

560
00:40:01,380 --> 00:40:05,380
of the finance department last week because the IT

561
00:40:05,380 --> 00:40:09,380
or the finance manager complained to IT saying

562
00:40:09,380 --> 00:40:12,380
a couple of the users couldn't log on

563
00:40:12,380 --> 00:40:15,380
because there was an error or something occurring.

564
00:40:15,380 --> 00:40:18,380
So, no, there's a very normal thing that happens sometimes

565
00:40:18,380 --> 00:40:21,380
that they want to know what's going on.

566
00:40:21,380 --> 00:40:26,380
Imagine that the IT manager just goes straight to co-pilot

567
00:40:26,380 --> 00:40:31,380
and asks, hey, can you create a report for this department

568
00:40:31,380 --> 00:40:36,380
for me by including these time working hours

569
00:40:36,380 --> 00:40:38,380
and create a PDF for me?

570
00:40:38,380 --> 00:40:40,380
And then it does it completely.

571
00:40:40,380 --> 00:40:43,380
And then what if it can also find a root cause

572
00:40:43,380 --> 00:40:46,380
and then send it straight to the support desk as well

573
00:40:46,380 --> 00:40:49,380
or to the IT department to give them a heads-up

574
00:40:49,380 --> 00:40:54,380
if they couldn't see it or haven't received that message

575
00:40:54,380 --> 00:40:58,380
or the availability concerns or something like that.

576
00:40:58,380 --> 00:41:01,380
So, I think that's the part of where it is

577
00:41:01,380 --> 00:41:03,380
traditional system is evolving to.

578
00:41:03,380 --> 00:41:07,380
So, GUI and the reports and making things visible

579
00:41:07,380 --> 00:41:08,380
is still very important.

580
00:41:08,380 --> 00:41:11,380
But I think the UI will evolve more to,

581
00:41:11,380 --> 00:41:14,380
yeah, personally, UI, did you want to see it at time?

582
00:41:14,380 --> 00:41:17,380
So, you promised, for example, can you create this dashboard

583
00:41:17,380 --> 00:41:19,380
and then it creates a reporting dashboard

584
00:41:19,380 --> 00:41:22,380
where exactly the metrics you're looking for

585
00:41:22,380 --> 00:41:25,380
as you can show and look into based on the exact data

586
00:41:25,380 --> 00:41:27,380
coming from your environment.

587
00:41:27,380 --> 00:41:30,380
And then after that, you can maybe save that for later

588
00:41:30,380 --> 00:41:33,380
or just destroy it and then you recreate it next time

589
00:41:33,380 --> 00:41:34,380
when you need it again.

590
00:41:34,380 --> 00:41:38,380
And that intuitive, kind of adaptive, kind of UI

591
00:41:38,380 --> 00:41:42,380
is something I foresee and it's already happening right now

592
00:41:42,380 --> 00:41:46,380
where a partner is in this ecosystem is evolving to.

593
00:41:46,380 --> 00:41:50,380
And you see it with Agent 265 a little bit happening right now.

594
00:41:50,380 --> 00:41:55,380
But I think the part that is missing there is the adaptive

595
00:41:55,380 --> 00:42:00,380
and legacy and backward compatibility

596
00:42:00,380 --> 00:42:04,380
part of Agent 365 towards other solutions

597
00:42:04,380 --> 00:42:05,380
that customers are using.

598
00:42:05,380 --> 00:42:09,380
I think Agent 365 is amazing for if you're completely

599
00:42:09,380 --> 00:42:14,380
in the native and 365 share point and all these

600
00:42:14,380 --> 00:42:15,380
set of features.

601
00:42:15,380 --> 00:42:18,380
But what if you still have an older server,

602
00:42:18,380 --> 00:42:21,380
an older legacy component running in your own data center,

603
00:42:21,380 --> 00:42:22,380
like older software?

604
00:42:22,380 --> 00:42:26,380
And I think that's the part where I think

605
00:42:26,380 --> 00:42:31,380
the most attention is needed now for IT departments

606
00:42:31,380 --> 00:42:33,380
as well as consultants like MBPs,

607
00:42:33,380 --> 00:42:36,380
like really help there in that journey to AI.

608
00:42:36,380 --> 00:42:40,380
And that's not different from on-prem to cloud.

609
00:42:40,380 --> 00:42:43,380
And like all these other transitions that happened

610
00:42:43,380 --> 00:42:45,380
in the last 20, 30 years,

611
00:42:45,380 --> 00:42:50,380
I guess a previous point in time and there is a new point in time.

612
00:42:50,380 --> 00:42:52,380
How does this kind of intersect?

613
00:42:52,380 --> 00:42:55,380
That's where yeah, partners, consultants,

614
00:42:55,380 --> 00:42:56,380
all come into play.

615
00:42:56,380 --> 00:42:59,380
The part that I haven't seen happening yet

616
00:42:59,380 --> 00:43:07,380
in a very large kill is governance in terms of like training

617
00:43:07,380 --> 00:43:12,380
and help on how can we help a large enterprise

618
00:43:12,380 --> 00:43:15,380
to train to use AI the best way possible.

619
00:43:15,380 --> 00:43:18,380
And we used to have that with Office 365.

620
00:43:18,380 --> 00:43:24,380
I'm 365 and it feels like when we went from exchange

621
00:43:24,380 --> 00:43:28,380
to exchange the line and you probably remember that

622
00:43:28,380 --> 00:43:32,380
time frame beat pause to Office 365.

623
00:43:32,380 --> 00:43:37,380
There were businesses built around explaining

624
00:43:37,380 --> 00:43:39,380
how it works to users.

625
00:43:39,380 --> 00:43:43,380
They came into businesses, they trained like three, four weeks

626
00:43:43,380 --> 00:43:46,380
and then they went out and then it was done.

627
00:43:46,380 --> 00:43:51,380
And I feel that right now the technology is going extremely fast

628
00:43:51,380 --> 00:43:55,380
but the explanation of how you should use it is lacking.

629
00:43:55,380 --> 00:43:58,380
And we know it is we were like tax-abry, we are an IT.

630
00:43:58,380 --> 00:44:01,380
So we are like like learning fast.

631
00:44:01,380 --> 00:44:03,380
And even we cannot keep up sometimes.

632
00:44:03,380 --> 00:44:06,380
So imagine like a normal user in a business

633
00:44:06,380 --> 00:44:10,380
that person's like primary focus isn't IT.

634
00:44:10,380 --> 00:44:12,380
Like they are struggling right now.

635
00:44:12,380 --> 00:44:17,380
So I feel that like what is a very large kind of set of an

636
00:44:17,380 --> 00:44:21,380
opportunity that needs to happen that customers company

637
00:44:21,380 --> 00:44:26,380
need to jump into and community is explaining the A2B,

638
00:44:26,380 --> 00:44:30,380
A2B, C, or let's say chapter one, two and three,

639
00:44:30,380 --> 00:44:35,380
kind of what's in between and how can I modernize towards AI

640
00:44:35,380 --> 00:44:39,380
and how can I create a solution and this is where partners kick in

641
00:44:39,380 --> 00:44:44,380
to overlay it at all and kind of create a migration

642
00:44:44,380 --> 00:44:46,380
that doesn't feel like a migration.

643
00:44:46,380 --> 00:44:50,380
So you can kind of lift and shift between chapter one, two and three.

644
00:44:50,380 --> 00:44:53,380
And maybe from chapter three back to two if it needs to

645
00:44:53,380 --> 00:44:55,380
and then back from two to three.

646
00:44:55,380 --> 00:44:59,380
I think that's a, yeah, future software products

647
00:44:59,380 --> 00:45:03,380
where we are big opportunities in terms of helping customers there.

648
00:45:03,380 --> 00:45:08,380
So will you clean the traditional admin role will change

649
00:45:08,380 --> 00:45:11,380
to a multi agent manager?

650
00:45:11,380 --> 00:45:18,380
I definitely think that admins will get more like digital admins

651
00:45:18,380 --> 00:45:22,380
added to their like let's say roles in responsibility.

652
00:45:22,380 --> 00:45:26,380
So imagine you have an agent that does like security,

653
00:45:26,380 --> 00:45:31,380
policy management for you, but you still in control of what that agent

654
00:45:31,380 --> 00:45:34,380
is doing. I think that's the important part.

655
00:45:34,380 --> 00:45:40,380
Like that you have agents for specific tasks and not like one agent

656
00:45:40,380 --> 00:45:44,380
that I don't know let's say got mode or local administrative

657
00:45:44,380 --> 00:45:49,380
permission to begin destroy everything and also like from a harmful

658
00:45:49,380 --> 00:45:53,380
kind of like hacker kind of intruder perspective.

659
00:45:53,380 --> 00:45:55,380
You don't want to have that happening.

660
00:45:55,380 --> 00:45:59,380
So I think that security and governance layer of how to make sure

661
00:45:59,380 --> 00:46:05,380
that an agent that can do some of that more privilege kind of work

662
00:46:05,380 --> 00:46:09,380
is consolidated to only doing that part that you approve it to.

663
00:46:09,380 --> 00:46:14,380
I think that's the next set of what needs to happen in IT management

664
00:46:14,380 --> 00:46:18,380
with our back permissions that are going beyond on what we have been

665
00:46:18,380 --> 00:46:22,380
seeing in the past where like a, a gentig user.

666
00:46:22,380 --> 00:46:28,380
So the entra, agente user, I user, agente ID kind of approach.

667
00:46:28,380 --> 00:46:32,380
You probably have heard of that too is that you now in the new

668
00:46:32,380 --> 00:46:35,380
agent 365 license a bit as well.

669
00:46:35,380 --> 00:46:40,380
And the agent licensing offering of entra you have now something called an

670
00:46:40,380 --> 00:46:44,380
agente user or digital worker concept where you can have somebody

671
00:46:44,380 --> 00:46:48,380
logging on on behalf of you as the user, but it actually isn't you.

672
00:46:48,380 --> 00:46:54,380
So it's kind of a subset like like a subuser of you as a, as a user.

673
00:46:54,380 --> 00:46:57,380
And then can have similar permissions as you have.

674
00:46:57,380 --> 00:47:02,380
And then you can delegate your task to that user to that agent,

675
00:47:02,380 --> 00:47:03,380
agente user.

676
00:47:03,380 --> 00:47:07,380
And I think that's the next wave of what we will see.

677
00:47:07,380 --> 00:47:12,380
But yeah, the software products and such need to kind of adapt to that.

678
00:47:12,380 --> 00:47:17,380
So for example, the whole concept of logging on into windows as an

679
00:47:17,380 --> 00:47:22,380
agente user is kind of something that is out there now,

680
00:47:22,380 --> 00:47:25,380
but it hasn't really been used by many customers yet.

681
00:47:25,380 --> 00:47:32,380
So it's like, like that part of, hey, all these computer systems,

682
00:47:32,380 --> 00:47:35,380
all these ISFees, all these applications, all these things that have been

683
00:47:35,380 --> 00:47:40,380
built in the last 10, 50 years, all have like support contracts of,

684
00:47:40,380 --> 00:47:43,380
hey, I support this operating system.

685
00:47:43,380 --> 00:47:48,380
I support four cores, 12 gigs of RAM as deep like that stuff,

686
00:47:48,380 --> 00:47:54,380
as all being built around one primary user per one operating system.

687
00:47:54,380 --> 00:48:00,380
And now we are moving out of that model to multiple user or let's say

688
00:48:00,380 --> 00:48:06,380
different agente users to an operating system or different systems that do the same.

689
00:48:06,380 --> 00:48:11,380
But the person itself is an agente kind of user, like a computer using agent

690
00:48:11,380 --> 00:48:14,380
model that comes in and does the work for you.

691
00:48:14,380 --> 00:48:19,380
So I think just going back to your question, I feel the exciting card is that

692
00:48:19,380 --> 00:48:27,380
there's a lot of change and it's faster and it's innovative and I think that's cool.

693
00:48:27,380 --> 00:48:34,380
But the part I think is important there is that faster doesn't always mean better.

694
00:48:34,380 --> 00:48:39,380
And faster could also mean it's more expensive.

695
00:48:39,380 --> 00:48:41,380
So where do the ROI?

696
00:48:41,380 --> 00:48:48,380
Can I take out, like for example you for half a day to work on something else

697
00:48:48,380 --> 00:48:53,380
that you normally do and then do the RRI calculation there and then that

698
00:48:53,380 --> 00:48:55,380
justifies the investment.

699
00:48:55,380 --> 00:49:01,380
I think that part sometimes is harder depending on which workload.

700
00:49:01,380 --> 00:49:08,380
But I think from a management layer, from an in tune, when is 265 security.

701
00:49:08,380 --> 00:49:13,380
I think the exciting part there is that the repetitive tasks, the things you do,

702
00:49:13,380 --> 00:49:20,380
that you know where to click on, but you just are the only person that can do it

703
00:49:20,380 --> 00:49:24,380
because you have these permissions to completely automate that with just a single click

704
00:49:24,380 --> 00:49:29,380
or an automated system, I think is the first set of experiences you will see that AI

705
00:49:29,380 --> 00:49:36,380
will start doing on behalf of users and then eventually move to a more organic

706
00:49:36,380 --> 00:49:43,380
way of doing it. But yet the rights and our back and and and and and MCP enable

707
00:49:43,380 --> 00:49:49,380
configuration flows are currently in development and then our customers will

708
00:49:49,380 --> 00:49:54,380
will define the pace of how fast we can move in that direction.

709
00:49:54,380 --> 00:50:00,380
Yeah, I think a little bit about yeah, keep the mind of loving, but we had a lot of

710
00:50:00,380 --> 00:50:09,380
things we have started with Clippy on Windows. He tried to help us. He's at least that I'm a little bit.

711
00:50:09,380 --> 00:50:15,380
I have one year. Yeah. He was such a cool guy. Then we have Cortana.

712
00:50:15,380 --> 00:50:23,380
It's not really helped. And now also, I don't know, on my case, he is also Windows.

713
00:50:23,380 --> 00:50:31,380
And even those co-pilons also got done this longer here. So can AI travel through Windows

714
00:50:31,380 --> 00:50:38,380
device autonomously or is this something we we have to still wait for?

715
00:50:38,380 --> 00:50:47,380
No, I think AI is completely able to analyze data and find the patterns of when normally

716
00:50:47,380 --> 00:50:55,380
a human would take hours or maybe days to find. So the technology is there. I think the challenge

717
00:50:55,380 --> 00:51:02,380
there is is that is the data currently connected to a system that can automate and

718
00:51:02,380 --> 00:51:08,380
resolve it. And I think that's the difference and that needs to kind of get created and

719
00:51:08,380 --> 00:51:14,380
build out and you already see it like support desks and there's already like an

720
00:51:14,380 --> 00:51:21,380
configuration and agent and mcp SDK and Windows that can go into some of the more

721
00:51:21,380 --> 00:51:28,380
kind of logging and telemetry as well. I think the next wave is here to connect it to

722
00:51:28,380 --> 00:51:35,380
like APIs and correlate from that data and then take action from that data as well.

723
00:51:35,380 --> 00:51:41,380
So I do I do think that troubleshooting is probably one of the best use cases for

724
00:51:41,380 --> 00:51:48,380
AI to jump in and help because yeah it's like analyzing data and then based on that

725
00:51:48,380 --> 00:51:56,380
result what comes out of that it can take an action to resolve it. And normally first

726
00:51:56,380 --> 00:52:01,380
it needs to happen a couple times you learn from that and then you manually create a script

727
00:52:01,380 --> 00:52:07,380
and then have support teams doing that. I think where it's going to is that you're

728
00:52:07,380 --> 00:52:15,380
client where you log into or your desktop your Winnus PC has like an integrated

729
00:52:15,380 --> 00:52:20,380
experience that you can type in and say normally what you normally will say to a

730
00:52:20,380 --> 00:52:27,380
support team. I kind of like use my app it gives me this warning put in a screen

731
00:52:27,380 --> 00:52:33,380
shot of the warning and then AI will resolve it on the back end completely for you.

732
00:52:33,380 --> 00:52:40,380
And the part that currently is not there in Windows is that like m3 65 coal pie doesn't

733
00:52:40,380 --> 00:52:45,380
have that automatically kind of autonomous resolution part India yet. And that's

734
00:52:45,380 --> 00:52:52,380
I think a little bit of a shadow AI shadow IT kind of use cases while because as

735
00:52:52,380 --> 00:52:57,380
a IT professional you don't want to have your users doing troubleshooting without

736
00:52:57,380 --> 00:53:03,380
you giving the consent for them to do so or at least not without you knowing what's

737
00:53:03,380 --> 00:53:07,380
going on or what they probably should then needs to be logging and somewhat of

738
00:53:07,380 --> 00:53:12,380
visibility there and I think that's the part that a little large companies are

739
00:53:12,380 --> 00:53:17,380
figuring out right now and that's where digital employee experience or DAX in

740
00:53:17,380 --> 00:53:23,380
short becomes very important because DAX is kind of kind of the overall employee

741
00:53:23,380 --> 00:53:29,380
experience so imagine AI is doing everything for you then the employee experience is

742
00:53:29,380 --> 00:53:34,380
still important so how do you measure that how do you connect the dots of all

743
00:53:34,380 --> 00:53:41,380
these systems together and still visualize it to see are my users still satisfied

744
00:53:41,380 --> 00:53:47,380
with the experience they have even though everything runs but AI or technology is

745
00:53:47,380 --> 00:53:54,380
great I think the opinion of the user still remains to be important and that's

746
00:53:54,380 --> 00:53:59,380
where you are a digital employee experience that DAX kind of is a new concept

747
00:53:59,380 --> 00:54:05,380
comes in and I feel that that's for like the future another angle of how systems

748
00:54:05,380 --> 00:54:12,380
and traditional concepts are changing in a more experienced focus manner versus

749
00:54:12,380 --> 00:54:18,380
a more hey look at my fancy technology or solution that I use that did this to

750
00:54:18,380 --> 00:54:24,380
more like from the outcome perspective look at the user experience I think that's

751
00:54:24,380 --> 00:54:32,380
that's very important I think when we look a little bit into the

752
00:54:32,380 --> 00:54:38,380
the admin groups and so on we have arguments talk about entra they talk about

753
00:54:38,380 --> 00:54:46,380
peer mute they talk about yeah also AI they talk about defender but there's

754
00:54:46,380 --> 00:54:53,380
it's yeah some tools is a little bit missing I think that into it's still living

755
00:54:53,380 --> 00:55:01,380
well you have to imagine that in tune is is out there for like roughly ten

756
00:55:01,380 --> 00:55:06,380
years now it's sorry it's still the light and then it evolved to the new

757
00:55:06,380 --> 00:55:11,380
in tune portal kind of experience that still today is the portal experience

758
00:55:11,380 --> 00:55:16,380
I just took recall windows in tune as well I know I don't know if you if you're

759
00:55:16,380 --> 00:55:21,380
familiar but windows in tune was the original day the original name in the first

760
00:55:21,380 --> 00:55:28,380
couple I kind of year and since then like since covid in tune grow massively

761
00:55:28,380 --> 00:55:34,380
like hundreds of millions of endpoints are managed by in tune they're still a

762
00:55:34,380 --> 00:55:42,380
big estate on SCCM like large enterprises that still use that and the more a

763
00:55:42,380 --> 00:55:49,380
product grows the more yeah like certain features bigger features are being

764
00:55:49,380 --> 00:55:55,380
done but also how how things are being prioritized are changing as well so

765
00:55:55,380 --> 00:56:00,380
what you see a lot of security copilot and and in tune agents being built

766
00:56:00,380 --> 00:56:07,380
right now recently there were were like some improvements on the speed of

767
00:56:07,380 --> 00:56:12,380
applying policies and apps like with the sidecar management extension

768
00:56:12,380 --> 00:56:16,380
improvements called product fast lane so there's definitely attention for

769
00:56:16,380 --> 00:56:20,380
features that have kind of asked for the for the core set of capabilities of

770
00:56:20,380 --> 00:56:26,380
in tune but I'm hearing it sometimes more at does more attention for AI and less on the

771
00:56:26,380 --> 00:56:31,380
engine actually if you ask for a feature that it's not being shipped and I think

772
00:56:31,380 --> 00:56:39,380
yeah that's well acknowledged and yeah I think the part of partner solutions is

773
00:56:39,380 --> 00:56:45,380
then important that partner solutions help jump again and creating solutions that

774
00:56:45,380 --> 00:56:50,380
can help customers filling into blanks what in tune doesn't do and that's

775
00:56:50,380 --> 00:56:55,380
where like an earlier does a lot of things on all see management backup sequencing

776
00:56:55,380 --> 00:57:00,380
and in tune things like that have or should have been an in tune as well and

777
00:57:00,380 --> 00:57:06,380
that's the beauty of this ecosystem ecosystem as well right like Microsoft

778
00:57:06,380 --> 00:57:12,380
tends to kind of normally do 70% of the core and leave the other 20 to 30%

779
00:57:12,380 --> 00:57:18,380
open for partners to jump in and help customers and build on top of the native

780
00:57:18,380 --> 00:57:27,380
technology stack to you so I think yeah that's something to always be aware of on how

781
00:57:27,380 --> 00:57:31,380
you decide which direction you go but luckily there are more solutions in this

782
00:57:31,380 --> 00:57:38,380
ecosystem as well. Yeah we have I think too powerful tools to write what I don't know

783
00:57:38,380 --> 00:57:44,380
we have PowerShell and Graph API and yeah we have this I think or another

784
00:57:44,380 --> 00:57:54,380
another possible last time it's infrastructure as code that you think in

785
00:57:54,380 --> 00:58:07,380
in tune will also become more a idron in the future. Yeah I do I do think so.

786
00:58:07,380 --> 00:58:15,380
Of course because in tune is so large and has many many many microservices on the

787
00:58:15,380 --> 00:58:22,380
back that are automated and globally distributed those all need to be evolved

788
00:58:22,380 --> 00:58:30,380
to like systems that can talk and automate with like a new front end so imagine

789
00:58:30,380 --> 00:58:39,380
that within Microsoft when a product is being built like m365 works on substrate

790
00:58:39,380 --> 00:58:46,380
and in tune works on graph and in tune is built on other backend services then for

791
00:58:46,380 --> 00:58:53,380
example other services that are on m365 so so I think one needs to happen is

792
00:58:53,380 --> 00:58:59,380
that more of these systems need to kind of consolidate and then an i.e. professional

793
00:58:59,380 --> 00:59:06,380
that currently use in tune as a console could perfectly find in the future maybe

794
00:59:06,380 --> 00:59:12,380
use m365 copilot or an embedded copilot in an operating system or a mobile app

795
00:59:12,380 --> 00:59:18,380
and then do the the management directly from there and I think right now there's

796
00:59:18,380 --> 00:59:23,380
kind of a disconnect between those and I think that needs to be solved and right

797
00:59:23,380 --> 00:59:30,380
now security copilot is the copilot for tune but based on experiences and talking

798
00:59:30,380 --> 00:59:36,380
with customers is that they are not using security copilot the same as m365 copilot

799
00:59:36,380 --> 00:59:41,380
so you have like two copilot there are more copias but let imagine for inch of two copilot

800
00:59:41,380 --> 00:59:46,380
it's one for entry 65 and one for security copilot and they are not kind of blended

801
00:59:46,380 --> 00:59:51,380
together so I feel that's that's where I think the opportunity lays is that

802
00:59:51,380 --> 00:59:56,380
those copias need to blend together and you need to move more to one copilot

803
00:59:56,380 --> 01:00:01,380
experience for like i.e. professionals and all its workers doesn't matter

804
01:00:01,380 --> 01:00:09,380
but based on your role or your agentic kind of workload is evolved the way how it interacts with you

805
01:00:09,380 --> 01:00:17,380
and yeah as you know like you can even use the UI of AI I feel becomes

806
01:00:17,380 --> 01:00:22,380
there is a lot of relevant like it would be as minimalistic as it can be

807
01:00:22,380 --> 01:00:26,380
and outcome what you want to achieve is the most important thing and that could be

808
01:00:26,380 --> 01:00:32,380
by talking with AI or typing with AI but the UI is less relevant

809
01:00:32,380 --> 01:00:37,380
unless you need to show something or present something but then you can create it directly out of it

810
01:00:37,380 --> 01:00:42,380
so I think yeah the systems and how it unifies need to change

811
01:00:42,380 --> 01:00:49,380
but I'm not sure how fast that will happen but recently the leader behind

812
01:00:49,380 --> 01:00:57,380
in tune got got purfew as well as a team so purfew in tune are now two orgs

813
01:00:57,380 --> 01:01:03,380
in one so that might change of course purfew is not the whole security copilot stack

814
01:01:03,380 --> 01:01:08,380
so that's much broader but it's the starting point of maybe more and more

815
01:01:08,380 --> 01:01:13,380
unification that might happen in the future as part of in tune

816
01:01:13,380 --> 01:01:21,380
did you think that the graph i.P.I has a future or will it all become mcp

817
01:01:21,380 --> 01:01:24,380
along that mcp in the future?

818
01:01:24,380 --> 01:01:33,380
I think mcp could hook into graph so you build an mcp that kind of connects

819
01:01:33,380 --> 01:01:38,380
to the backend of in tune over graph and that could work out as well

820
01:01:38,380 --> 01:01:44,380
so I do think there is more future for graph than there is for graphical user interfaces

821
01:01:44,380 --> 01:01:51,380
but the time that evolution is going to be the mandatory way of doing

822
01:01:51,380 --> 01:01:58,380
is really dependent on how fast the habits of users i.T. professionals are going to change

823
01:01:58,380 --> 01:02:01,380
meaning that going back to what I just said earlier

824
01:02:01,380 --> 01:02:06,380
I think there needs to be more focus on how you can do your best job

825
01:02:06,380 --> 01:02:11,380
with i in a different way to explain that and train people on that

826
01:02:11,380 --> 01:02:15,380
and how to do it or how to build it like themselves

827
01:02:15,380 --> 01:02:20,380
like that part is missing right now and I think time will tell how fast

828
01:02:20,380 --> 01:02:27,380
that will evolve in a natural way but if you explain like solution x

829
01:02:27,380 --> 01:02:34,380
as the better solution than solution like y or a where you currently are invested in

830
01:02:34,380 --> 01:02:39,380
there needs to be a story in between how to get from a to b

831
01:02:39,380 --> 01:02:44,380
right and the fund of solution 1 to solution 2 and I feel that's important

832
01:02:44,380 --> 01:02:49,380
to tell that story like explain to customers how they get to ai

833
01:02:49,380 --> 01:02:54,380
and how to evolve their processes as well as their users

834
01:02:54,380 --> 01:02:59,380
on how to interact with systems to ai and it feels sometimes that

835
01:02:59,380 --> 01:03:07,380
we're jumping a couple chapters as I said before and I think that going back to your graph question

836
01:03:07,380 --> 01:03:13,380
graph mcp is becoming more and more important but the reality here is

837
01:03:13,380 --> 01:03:17,380
as well that some customers are still using old school gooey

838
01:03:17,380 --> 01:03:21,380
and they are not even looking at graph they don't they know what it is

839
01:03:21,380 --> 01:03:26,380
but they are not using it and that's a gap that needs to get solved

840
01:03:26,380 --> 01:03:31,380
and community articles podcast will help there but I think ultimately

841
01:03:31,380 --> 01:03:37,380
Microsoft and partners need to jump in there because it's a massive opportunity

842
01:03:37,380 --> 01:03:43,380
to embrace ai and companies and explain to the companies how to use ai

843
01:03:43,380 --> 01:03:46,380
the best in the most efficient way possible

844
01:03:46,380 --> 01:03:52,380
what will you think will end-pipe management look in the future?

845
01:03:52,380 --> 01:03:59,380
I honestly think and it depends a little bit on how much legacy you have in your environment

846
01:03:59,380 --> 01:04:03,380
but imagine you're on entra you're pretty much modern

847
01:04:03,380 --> 01:04:08,380
you're like zero trust enabled you have all the capabilities that currently are

848
01:04:08,380 --> 01:04:13,380
some of these buzzwords you just set right you're like your tax-heavy

849
01:04:13,380 --> 01:04:19,380
you're always on the latest and greatest like you're in the Microsoft ecosystem

850
01:04:19,380 --> 01:04:24,380
I think in like two three years from now we will start to see more agents

851
01:04:24,380 --> 01:04:28,380
popping up that can do the management for you

852
01:04:28,380 --> 01:04:34,380
still with allege and IT expertise needed into an IT department

853
01:04:34,380 --> 01:04:41,380
but less in the sense of like sometimes when you work together in a team

854
01:04:41,380 --> 01:04:46,380
there are people that you instruct to do things or you create manuals

855
01:04:46,380 --> 01:04:49,380
and then they go do these manuals for you

856
01:04:49,380 --> 01:04:54,380
so you kind of instruct them and they are more like the executors

857
01:04:54,380 --> 01:04:58,380
kind of of the things that you orchestrate as an let's say IT manager

858
01:04:58,380 --> 01:05:00,380
or like a director

859
01:05:00,380 --> 01:05:04,380
I think the agents that are coming in the next two to three years for

860
01:05:04,380 --> 01:05:08,380
modern management and in tune and other capable I sent it around the things

861
01:05:08,380 --> 01:05:15,380
there are easily automatable like imagine you create a manual

862
01:05:15,380 --> 01:05:23,380
and you feed it to an agent and that agent goes go do the actions based on that manual for you

863
01:05:23,380 --> 01:05:29,380
and automatically calls over teams but end users and explain that manual

864
01:05:29,380 --> 01:05:33,380
and walks through the steps and then knows based on the model how to interact with it

865
01:05:33,380 --> 01:05:38,380
and then directly to use a base in the knowledge they have and I feel that that's already possible right now

866
01:05:38,380 --> 01:05:41,380
so for example if you call Delta Airlines

867
01:05:41,380 --> 01:05:46,380
Delta of course more US based but if you call Delta Airlines to help desk

868
01:05:46,380 --> 01:05:52,380
you get an AI talking with you and it feels very natural and can anticipate

869
01:05:52,380 --> 01:05:55,380
and go left and right in conversations

870
01:05:55,380 --> 01:06:05,380
versus if you didn't say yes or no you've fallen that blank great area of spot of like computer says no

871
01:06:05,380 --> 01:06:13,380
repeat your thing again right? AI is going to change and is changing that in terms of smart

872
01:06:13,380 --> 01:06:18,380
way of interacting just on a augmented neural network kind of manner

873
01:06:18,380 --> 01:06:23,380
and I think that's the exciting part where troubleshooting, interacting and automating

874
01:06:23,380 --> 01:06:28,380
and autonomous management really benefit from and in the next coming years

875
01:06:28,380 --> 01:06:33,380
I think you'll start seeing the first set of experiences coming to life

876
01:06:33,380 --> 01:06:40,380
and let it as partner, first and then Microsoft later or as kind of a combined kind of offering

877
01:06:40,380 --> 01:06:47,380
time will tell but I think that's the next big wave of endpoint management

878
01:06:47,380 --> 01:06:55,380
autonomous management more automated service, self-service now kind of capabilities

879
01:06:55,380 --> 01:07:01,380
that have been in the past available when customer asks or employee asks for this

880
01:07:01,380 --> 01:07:07,380
and then there's a whole flow happening on the back and then people get kind of approval messages

881
01:07:07,380 --> 01:07:12,380
of hey are you are you giving consent for this? Are you giving consent for that?

882
01:07:12,380 --> 01:07:18,380
I feel that's more and more going to happen but then without the technology involves of building that

883
01:07:18,380 --> 01:07:26,380
yourself it's just a prompt away and then you can say hey configure this policy setting for this group

884
01:07:26,380 --> 01:07:33,380
make sure that the exact setting is being a SAP a kind of pressure test

885
01:07:33,380 --> 01:07:37,380
once or twice first before I'm rolling to the bigger kind of team

886
01:07:37,380 --> 01:07:43,380
and then your T department is being used as well for checking things out

887
01:07:43,380 --> 01:07:48,380
and then eventually it will will get completely automated

888
01:07:48,380 --> 01:07:56,380
but I feel that knowledge of the systems are still important for the next two, three to five years

889
01:07:56,380 --> 01:08:02,380
the question however is how many of these very experienced IT department

890
01:08:02,380 --> 01:08:08,380
kind of IT administrators are needed do you need 10 do you need five do you need three

891
01:08:08,380 --> 01:08:16,380
time will tell but I do feel that as an IT professional being very tax savvy

892
01:08:16,380 --> 01:08:24,380
and knowing how to build things is very important these days to build the agents, build the automation

893
01:08:24,380 --> 01:08:29,380
that all gets you to that next step of autonomous management

894
01:08:29,380 --> 01:08:38,380
I think Microsoft has a fair software part and also Microsoft now has a little bit longer

895
01:08:38,380 --> 01:08:48,380
about the Microsoft sphere so we had a hardware part that you think also we have this become a bigger part

896
01:08:48,380 --> 01:08:58,380
that we get secured the ship, what is the chips that is also growing

897
01:08:58,380 --> 01:09:04,380
and in the future and it will be I don't know I think more simpler to get all

898
01:09:04,380 --> 01:09:10,380
yeah, this is two handle this from the hardware side

899
01:09:10,380 --> 01:09:16,380
I think I think what is important to recognize is that AI runs on GPUs

900
01:09:16,380 --> 01:09:23,380
and GPUs are pretty expensive especially now with the RAM being very scarce to get

901
01:09:23,380 --> 01:09:29,380
it's going like through the roof pretty much and it's harder to get GPUs because all the big

902
01:09:29,380 --> 01:09:33,380
cloud vendors need to GPUs in order to build and skill the system

903
01:09:33,380 --> 01:09:41,380
so what you see there is then the price of AI is going up as well because of that

904
01:09:41,380 --> 01:09:48,380
I'll suddenly like looking back to hey my employee costs X per hour

905
01:09:48,380 --> 01:09:57,380
my tokens cost X per how many tokens per workload per parameter that the model supports

906
01:09:57,380 --> 01:10:07,380
kind of what's the ROI of AI and how do I use AI to replace something versus how is a human still cheaper

907
01:10:07,380 --> 01:10:12,380
so I think the solution there at least one of the solutions there is at AI

908
01:10:12,380 --> 01:10:19,380
so you have all these devices out there that are copied at plus PC they have an MPU in there

909
01:10:19,380 --> 01:10:27,380
and they can run like so many tops of like a S&M model kind of interaction

910
01:10:27,380 --> 01:10:33,380
I feel that in the future in the next let's say year or so more and more devices

911
01:10:33,380 --> 01:10:41,380
like let's say copied at plus PCs from two years ago they will move to copied at plus plus devices

912
01:10:41,380 --> 01:10:52,380
meaning that the MPU becomes so powerful that can run an LLM that you now need a cloud or copied it for to run

913
01:10:52,380 --> 01:11:00,380
and then you spin up there are the cloud servers GPUs and that costs more money because they control the price of that

914
01:11:00,380 --> 01:11:06,380
so what if you buy a device for like a thousand or fifteen hundred bucks or euros

915
01:11:06,380 --> 01:11:13,380
and then it has an MPU in there that can run LLM and then you can just fire it off locally

916
01:11:13,380 --> 01:11:20,380
and I think that's the way to kind of kind of control the cost a little bit as well

917
01:11:20,380 --> 01:11:28,380
and then like slowly the systems like there are new chips being built right now, built for AI

918
01:11:28,380 --> 01:11:36,380
there are like companies like that are currently like like building new chips for AI

919
01:11:36,380 --> 01:11:41,380
and that will take time but once they are out the price of chips will go down

920
01:11:41,380 --> 01:11:44,380
and then the price of software will go down as well

921
01:11:44,380 --> 01:11:49,380
so there might be an interim step there where at AI becomes more and more important

922
01:11:49,380 --> 01:11:57,380
so for example there are examples of where you can build an ecosystem of multiple

923
01:11:57,380 --> 01:12:06,380
MPUs or GPUs that run locally to offload things that you do in the cloud

924
01:12:06,380 --> 01:12:11,380
so for example you have you interact with co-pilot you ask something

925
01:12:11,380 --> 01:12:21,380
and then you do that from a machine that has a local GPU that can offload that from that client to your local device

926
01:12:21,380 --> 01:12:26,380
and then it still feels it runs in the cloud but it actually is rendered on the local device

927
01:12:26,380 --> 01:12:35,380
I feel that something like that is happening right now but the software doesn't kind of embrace that yet

928
01:12:35,380 --> 01:12:41,380
and I feel that that might be a next step where AI becomes a little bit more affordable

929
01:12:41,380 --> 01:12:47,380
if you are a developer and you need to use the model all the time

930
01:12:47,380 --> 01:12:53,380
versus you just use it a couple times a day for creating a dark as a knowledge user

931
01:12:53,380 --> 01:13:00,380
and now we're waiting all for the real working quantum CPUs

932
01:13:00,380 --> 01:13:06,380
Quantum is one but I feel that quantum is two to three years out still

933
01:13:06,380 --> 01:13:11,380
I do feel that might be an interim step that will happen first

934
01:13:11,380 --> 01:13:18,380
that will be allowing you to either run models on a CPU or in a GPU

935
01:13:18,380 --> 01:13:24,380
that is more like a GPU that is in a laptop or like a desktop PC

936
01:13:24,380 --> 01:13:32,380
like you can have a gaming PC and that like GPU in there could be perfectly fine to run models on

937
01:13:32,380 --> 01:13:38,380
so imagine you have a laptop and you have an iGPU in there that does the display rendering

938
01:13:38,380 --> 01:13:41,380
like many laptops iGPUs now

939
01:13:41,380 --> 01:13:45,380
what if you can run some part of a model on an iGPU

940
01:13:45,380 --> 01:13:51,380
and then it offloads part of it from the cloud to avoid that you spend or your tokens go through a roof

941
01:13:51,380 --> 01:13:56,380
I think that are parts of efficiency layers that I feel that are happening

942
01:13:56,380 --> 01:14:01,380
the question however is the model as good on that chip

943
01:14:01,380 --> 01:14:04,380
and as it is on that back end coming from the cloud

944
01:14:04,380 --> 01:14:10,380
and I think that's the technical challenge part that is important to get results

945
01:14:10,380 --> 01:14:16,380
to like when you use this device with this hardware can it offload

946
01:14:16,380 --> 01:14:20,380
because hardware and drivers and all these things are different right

947
01:14:20,380 --> 01:14:23,380
so yeah

948
01:14:23,380 --> 01:14:33,380
but I see the new three cherabyte system elements running on the Nvidia GPUs

949
01:14:33,380 --> 01:14:36,380
it's possible but yeah

950
01:14:36,380 --> 01:14:42,380
yep we have the new RTX I think they are called RTX

951
01:14:42,380 --> 01:14:46,380
the new Surface laptops and the npcpu

952
01:14:46,380 --> 01:14:56,380
and they have a CPU/mpa GPU in there that can run which is that like highly amount of token

953
01:14:56,380 --> 01:15:03,380
and the parameter lm70 models or higher even completely on a local device

954
01:15:03,380 --> 01:15:07,380
and I think that's a big change

955
01:15:07,380 --> 01:15:13,380
and you've seen probably Jensen on the Nvidia keynote

956
01:15:13,380 --> 01:15:17,380
like I think it was four weeks ago of GTX

957
01:15:17,380 --> 01:15:23,380
or no yeah I think it's called GTX that's the Nvidia conference every year in the spring

958
01:15:23,380 --> 01:15:29,380
is that that systems everything is going to change while using this chip

959
01:15:29,380 --> 01:15:33,380
meaning that the operating system becomes more

960
01:15:33,380 --> 01:15:36,380
let's say the whole UI of Windows disappears

961
01:15:36,380 --> 01:15:43,380
and the whole way of how Windows interacts with your files and software remains

962
01:15:43,380 --> 01:15:47,380
so then there still needs to be a core layer of Windows involved

963
01:15:47,380 --> 01:15:51,380
but then on top of that like the front end can change

964
01:15:51,380 --> 01:15:59,380
so meaning that could all of a sudden be that your operating system feels like a more like fluent mobile operating system

965
01:15:59,380 --> 01:16:03,380
that you have on your phone but then on your desktop

966
01:16:03,380 --> 01:16:07,380
and I feel that that's an area that we haven't seen much happening

967
01:16:07,380 --> 01:16:12,380
but Google for example created the aluminium operating system

968
01:16:12,380 --> 01:16:15,380
OS that runs on Android

969
01:16:15,380 --> 01:16:20,380
it feels like a Gromo OS but then completely embedded into Gemini

970
01:16:20,380 --> 01:16:28,380
and I think that's again customers define how fast we move in that direction

971
01:16:28,380 --> 01:16:33,380
but I feel it's an example of a pad they are creating for customers to go after

972
01:16:33,380 --> 01:16:39,380
when AI is the primary UI of what you use on a daily basis

973
01:16:39,380 --> 01:16:46,380
so it's an exciting space to be in especially in endpoint management and user computing

974
01:16:46,380 --> 01:16:55,380
I feel that the way how we manage as well as the end user focused systems, experiences, clients are going to change

975
01:16:55,380 --> 01:17:01,380
and the people that have been doing workplace management in companies

976
01:17:01,380 --> 01:17:05,380
they are still important to facilitate that transition

977
01:17:05,380 --> 01:17:09,380
so be ready for that wave to come

978
01:17:09,380 --> 01:17:11,380
it's coming

979
01:17:11,380 --> 01:17:20,380
yeah I hope that's a little bit yeah, in videos

980
01:17:20,380 --> 01:17:25,380
in videos I get a little bit more competitors, reconpettiters

981
01:17:25,380 --> 01:17:34,380
and it's a Google of a Stenzua and yeah I'm there also something in Intel also but yeah

982
01:17:34,380 --> 01:17:36,380
let's have a look in the future

983
01:17:36,380 --> 01:17:43,380
so it's the price go I hope it's get down especially for me as gamer

984
01:17:43,380 --> 01:17:48,380
yeah so let's jump in the rapid fire rounds

985
01:17:48,380 --> 01:17:53,380
I say a short question and you give a short answer

986
01:17:53,380 --> 01:17:57,380
Windows 365 or Virtual Desktop

987
01:17:57,380 --> 01:18:00,380
Windows 365

988
01:18:00,380 --> 01:18:02,380
Intune or configuration manager

989
01:18:02,380 --> 01:18:03,380
Intune

990
01:18:03,380 --> 01:18:06,380
Copilot or agents

991
01:18:06,380 --> 01:18:10,380
Windows 11 or Windows 365

992
01:18:10,380 --> 01:18:21,380
well that's our one because it uses both so I'll win 365 as I believe the OS will change in the future

993
01:18:21,380 --> 01:18:24,380
PowerShell or Graph API

994
01:18:24,380 --> 01:18:28,380
I'm more a Graph person

995
01:18:28,380 --> 01:18:33,380
Teams or Outlook?

996
01:18:33,380 --> 01:18:37,380
what is the first Outlook or Teams or Teams?

997
01:18:37,380 --> 01:18:40,380
Teams definitely Teams

998
01:18:40,380 --> 01:18:42,380
Pitabol or Vicandre?

999
01:18:42,380 --> 01:18:46,380
I will go for Freakon.l's special

1000
01:18:46,380 --> 01:18:50,380
what is the biggest thing I am if you will bust?

1001
01:18:50,380 --> 01:18:53,380
again what's the biggest AI?

1002
01:18:53,380 --> 01:18:56,380
I'm if you will bust

1003
01:18:56,380 --> 01:19:01,380
the the met you mean like what?

1004
01:19:01,380 --> 01:19:11,380
well I think the biggest net around AI right now is that

1005
01:19:11,380 --> 01:19:19,380
AI can create like full blown production code and for large enterprises from scratch

1006
01:19:19,380 --> 01:19:29,380
there's still human interaction and developer and expertise needed in order to ship quality and code to production

1007
01:19:29,380 --> 01:19:39,380
so I think the met that is out there is that yeah you can you can prompt something today and tomorrow you can ship it to 10 million users

1008
01:19:39,380 --> 01:19:44,380
it can can be better and have a better quality and that's just not true

1009
01:19:44,380 --> 01:19:49,380
it's still in full still deep bugging quality checks and things like that

1010
01:19:49,380 --> 01:19:51,380
it's getting better

1011
01:19:51,380 --> 01:20:01,380
it's like a hundred eighty degree change from a year ago so let's say in a year maybe we can retry and maybe it's actually possible to do it completely

1012
01:20:01,380 --> 01:20:04,380
and to do a new podcast

1013
01:20:04,380 --> 01:20:11,380
what's the one habit that makes you successful?

1014
01:20:11,380 --> 01:20:15,380
probably discipline

1015
01:20:15,380 --> 01:20:28,380
don't give up be disciplined of like sometimes when you have something in your brain or you have an idea or you doing something

1016
01:20:28,380 --> 01:20:36,380
it's it's so easy to get distracted by the daily habits and the daily routine and then all of a sudden a couple weeks later

1017
01:20:36,380 --> 01:20:40,380
you're like I was busy so I didn't spend time on that

1018
01:20:40,380 --> 01:20:54,380
I think my my habit or the things that I think I kind of engraved in my way of working is that everything I say I do

1019
01:20:54,380 --> 01:21:01,380
do what you say and say what you do kind of phrase as well I don't know if that's in German as well

1020
01:21:01,380 --> 01:21:11,380
like what you say you kind of you you kind of yeah kind of sign up yourself too

1021
01:21:11,380 --> 01:21:20,380
and I think I I've been doing that like and I could be a trait or a risk as well right because yeah if you if you do that a lot of times

1022
01:21:20,380 --> 01:21:30,380
and you don't finish in a fast pace and you you you you stack up to a month of work and work and work and then you you end up working a lot

1023
01:21:30,380 --> 01:21:39,380
so that's where I think AI really helps me these days so I have a lot of things that I have in my brain that I now give a spot

1024
01:21:39,380 --> 01:21:50,380
and then the other risk is that the people are the the the the systems and the company and the people around you are not there yet as how fast you can go

1025
01:21:50,380 --> 01:21:58,380
so then you have a lot of things that you work on but then the people to catch up on or or create something from that

1026
01:21:58,380 --> 01:22:07,380
go in a slower pace and that's where I hope agents will start helping me more and more to execute some of that work as well in the future

1027
01:22:07,380 --> 01:22:12,380
yeah and when you get all the resources and money you need what future will you develop

1028
01:22:12,380 --> 01:22:32,380
I think honestly the things that I I would be most proud of if if we can pull this off in a good way in the next year or so is a revamp of let's say

1029
01:22:32,380 --> 01:22:46,380
end point management but then completely embraced and infused with AI but then still in the most secure way possible and adaptive way possible where you want to be meaning that I don't you want to go a VD

1030
01:22:46,380 --> 01:22:52,380
you want to go win this 365 you want to go engine you want to go as CCM you want to go

1031
01:22:52,380 --> 01:23:06,380
other solution like doesn't matter like there's a machine a system a machine created that can connect the dots altogether I think that's if we can pull that off in a seamless way

1032
01:23:06,380 --> 01:23:17,380
like I sometimes use the analogy of becoming the Switzerland of multi cloud and AI and and the people in Europe know what that means

1033
01:23:17,380 --> 01:23:29,380
like being kind of universal on the decisions especially right now in the you know on the world and the difference in terms of how people make their investments on cloud

1034
01:23:29,380 --> 01:23:42,380
whether the cloud providers in Europe or in in the US there's like more focused around data sovereignty imagine there's a solution that can connect the dots that you can make the decision

1035
01:23:42,380 --> 01:23:52,380
based on where you want to be at a time but if that changes in six months that can also change back without the complexity involved I think that's

1036
01:23:52,380 --> 01:24:02,380
that's where where I will be investing my money and my team and my resources if I will build something awesome thank you yeah so then my closing question is if

1037
01:24:02,380 --> 01:24:07,380
let's not remember only one thing from today what show the fee

1038
01:24:07,380 --> 01:24:21,380
so the question is if there is one thing from today you will want to share again what would that be is that what you said yeah what is the one thing they they should know

1039
01:24:21,380 --> 01:24:35,380
okay that is get your hands dirty with AI I think the most important thing around AI is start to do and in the standard by doing

1040
01:24:35,380 --> 01:24:52,380
like the brain and this is just some type or like let's say based on research and based on synthetic or synthetic scientific I'm going to say research has been proven out that the brain works better

1041
01:24:52,380 --> 01:25:03,380
if you actually do the things versus only doing the theory the reading the yeah the stuff like I don't know if you're

1042
01:25:03,380 --> 01:25:16,380
if you if you let's say read a manual without actually doing it you forget it like after a week maybe you don't even know what step to look but if you

1043
01:25:16,380 --> 01:25:26,380
performed a manual you probably still know 50 60 70% of the manual a couple months later because you performed the steps you kind of created that

1044
01:25:26,380 --> 01:25:41,380
that memory in your brain that wiring of the things you did to the theory so my advice for everyone would be to get your hand dirty with AI try it out see if it works for you and if not try something different

1045
01:25:41,380 --> 01:25:52,380
and that's the way to get there and the systems have become easier and easier to use so you had a way to ramp up like for example cloth and

1046
01:25:52,380 --> 01:26:06,380
and traffic has been amazing how fast and easy as being evolved to you install it you can create skill sets and agents that are kind of directly attached to you what you can do as

1047
01:26:06,380 --> 01:26:18,380
well as as a company you have an enterprise subscription and then you can pre train the model for everyone in your business meaning that if you miracle will say a

1048
01:26:18,380 --> 01:26:33,380
little bit of the kind of data is key no deck for me based on I don't know when is 365 and an endpoint management that automatically pulls like data from what the company has trained to

1049
01:26:33,380 --> 01:26:45,380
model on as well as the data sources that it's connected to as well as the template and the branding you should use as part of creation of the deck like imagine that normally you have to go to the

1050
01:26:45,380 --> 01:26:59,380
marketing team pull the latest deck review it all these things to just be a prop and then it's there like just examples of how fast things evolve like I know in three months from now things

1051
01:26:59,380 --> 01:27:12,380
could be even more streamlined so so you try it out don't be that last person in line that in choose to pick up AI because yeah of course you don't

1052
01:27:12,380 --> 01:27:23,380
want to be the last want to be efficient but you also want to be yeah prepared for what's next and the moment that regardless of what you do what are

1053
01:27:23,380 --> 01:27:31,380
you're an IT whether you're doing something else but use a eyes part of that day job that will be a moment in time that there will be

1054
01:27:31,380 --> 01:27:46,380
a change happening whether it's new systems being used new opportunities you get a different role things like that if you prepare yourself always for the future you will be always

1055
01:27:46,380 --> 01:27:58,380
one step ahead for the others are in front of the others that don't do that or take another or pro cautious last proactive approach there so I think career wise it's

1056
01:27:58,380 --> 01:28:02,380
a great way to invest in the ideas days as well.

1057
01:28:02,380 --> 01:28:12,380
Yeah so Christian thank you so much for joining me on the m65 and podcast yeah I'm sorry for the technical issues I had today it's

1058
01:28:12,380 --> 01:28:24,380
well if you are frustrating you know the story behind Azure mental test of a Windows 365 but even more exciting was your vision for what's next yeah we explored how

1059
01:28:24,380 --> 01:28:33,380
AI is set for really find it management why autonomous systems will chance form an out operation and how Microsoft build the next generation of

1060
01:28:33,380 --> 01:28:44,380
Intellect Gen work play step boundaries yeah so thank you for for for staying here and if you join this episode be sure to subscribe to

1061
01:28:44,380 --> 01:28:54,380
podcast and you find all links from Christians blocks sessions books and recommendation sources in the show notes so thank you for

1062
01:28:54,380 --> 01:29:01,380
this and thank you for staying here with me Christian thanks man girl I am alright bye bye

1063
01:29:01,380 --> 01:29:03,180
(dog barks)