Shorts

A customer buys from your company, signs up for emails, downloads a guide, visits your website, and later contacts support. How much of that history can the employee speaking with them actually see? In many organizations, Sales sees one piece of the relationship, Customer Service sees another, Marketing owns engagement…

A heating system stops working, and the customer wants it repaired today. But getting somebody to the customer is only part of the problem. The dispatcher needs to find a technician who is nearby, available, qualified to work on that specific equipment, and ideally already carrying the replacement part. The…

Microsoft 365 data rarely stays in one place. An employee might answer email in Outlook, collaborate in Teams, save documents in SharePoint and OneDrive, analyze information in Microsoft Fabric, export a report, change a few numbers in Excel, and send the spreadsheet to several colleagues. Each individual application may be…

Microsoft Entra Connect is one of those Microsoft technologies almost everyone working with Microsoft 365 has heard about, but its actual job is often misunderstood. Why do organizations need it? What exactly gets synchronized between Active Directory and Microsoft Entra ID? Where are passwords checked? And what happens if synchronization…

Microsoft Entra Cloud Sync provides organizations with a cloud-managed way to synchronize identities from on-premises Active Directory into Microsoft Entra ID. But how is it different from Microsoft Entra Connect, why would an organization choose it, and what has changed in 2026? In this episode of Microsoft Knowledge Nuggets on…

Everyone wants Copilot. Everyone wants AI agents. Everyone wants employees to ask natural-language questions and immediately receive trustworthy answers from enterprise data. But what happens when the underlying data is fragmented, business definitions conflict, governance is weak, and semantic models were never designed for AI? In this episode of M365…

Microsoft Entra ID is built for modern cloud identity—but what happens when an older application moves to Azure and still expects a traditional Windows domain?In this episode of Microsoft Knowledge Nuggets, Mirko Peters explains Microsoft Entra Domain Services and the specific problem it solves. We look at why moving a…

What happens when AI stops being just a tool and becomes the team that designs, builds, tests, secures, documents, deploys, and even maintains your software?In this episode of the M365 FM Podcast, Mirko Peters speaks with Mark Smith [MVP], widely known as NZ365Guy, about the transition from traditional Microsoft development…

Business Central works. Your finance team trusts the numbers. The company grows. Then someone says: “We’ll just move to Finance & Operations later.”There’s one problem: Business Central and Dynamics 365 Finance & Operations are not two steps on the same ERP ladder.In this episode of M365 FM, Mirko Peters breaks…

PowerPoint is one of the most widely used business applications in the world — but many professionals are only scratching the surface of what it can actually do. In this episode of the M365 FM Podcast, Mirko Peters talks with Microsoft PowerPoint MVP Fiona Walsh about the PowerPoint features that…

Microsoft Cloud PKI brings certificate-based authentication into the cloud—but what exactly does that mean, why would you need certificates, and can it really replace traditional on-premises PKI infrastructure?In this episode of Microsoft Knowledge Nuggets, Mirko Peters explains Microsoft Cloud PKI in plain English. We explore certificates, certificate authorities, Intune, SCEP,…

Internal Developer Platforms promise faster development, less friction, and happier developers—but what exactly is an IDP, and how does it work behind the scenes?In this episode of Microsoft Knowledge Nuggets, Mirko Peters explains Internal Developer Platforms in plain English. We explore how platform engineering turns cloud infrastructure, security rules, automation,…

Why Power Platform Is Your Real Automation Layer — Not Custom Code Every new automation request in Microsoft Dynamics 365 seems to become a development ticket. A new approval path, Teams notification, reminder, document-generation process, or integration enters a backlog while the business waits for an available developer. In this…

Power Platform makes it possible for people across an organization to solve problems, automate processes, and build business applications faster than traditional development approaches. But that accessibility also creates difficult enterprise questions: Who can build what? Where does company data go? How should environments be structured? And how can organizations…

You’ve built the agent. Now comes the difficult part: making it ready for the enterprise. In Part 2 of our LIVE deep dive, Elliot Margot [Microsoft MVP] joins Mirko Peters again to explore what happens after the prototype — taking AI agents built with Microsoft Copilot Studio and Power Platform…

What does it actually take to move from an impressive AI agent demo to something that works reliably inside a real enterprise? Join Elliot Margot [Microsoft MVP] and Mirko Peters for Part 1 of this two-part LIVE deep dive into building enterprise-ready AI agents with Microsoft Copilot Studio, Power Platform,…

Git — Simply ExplainedHave you ever broken something that worked yesterday and then searched through folders named “final,” “final-final,” and “use-this-version”? Git replaces that confusion with a clear, traceable history of your project.In this episode of M365 FM, Mirko Peters explains Git in plain English. You will learn how commits…

Building a successful Azure workload involves much more than selecting the right cloud services. Reliability problems, security gaps, unexpected costs, weak operational processes, and poor performance often come from the architectural decisions surrounding those services.In this episode of M365 FM, we explain the Azure Well-Architected Framework in clear, practical language.…

Most people still think Microsoft Copilot is fundamentally a question-and-answer system: you ask something, it searches for information, and an LLM generates an answer. But that mental model is becoming outdated. Copilot is evolving toward an orchestration system that can determine where to search, evaluate what it finds, decide whether…

In this episode of the M365 Show, Mirko Peters speaks with Elliot Margot, Microsoft MVP for Microsoft 365 Copilot and Copilot Studio Team Lead at Witivio. Elliot shares a practical perspective on taking AI from an impressive demo to a secure, governed and genuinely useful enterprise solution. The conversation covers…

Microsoft Cloud Adoption Framework, commonly called CAF, helps organizations avoid one of the most common cloud mistakes: moving into Azure before deciding how the environment should actually work. Creating an Azure subscription and deploying a virtual machine is easy. Building an environment where applications, security, networking, costs, governance, and operational…

Azure Image Builder solves a problem that becomes increasingly difficult as environments grow: manually creating and maintaining standardized virtual machine images. The traditional process often starts with a clean VM. An administrator installs Windows updates, applications, monitoring agents, security tools, certificates, and configuration changes. The VM is tested, generalized, and…

Microsoft Copilot can feel remarkably intelligent in a demo. It can find a project document, summarize a policy, extract information from SharePoint, and connect pieces of enterprise content into a convincing answer. But there is a fundamental architectural limitation hiding behind that experience: retrieval is not memory. Copilot can search…

Ever wonder how technology designed for a Mars rover can solve problems for a mechanic or a wind turbine technician? In this episode of M365 FM, we sit down with Microsoft MVP and Fieldpal AI CTO Fergus Kidd to explore the untapped potential of AI for the frontline workforce. Discover…