Episodes

What happens when your cloud strategy cannot live entirely in the public cloud? Organizations are modernizing infrastructure with Azure, platform services, Infrastructure as Code, automated deployment pipelines, and Azure Landing Zones. At the same time, some workloads still need to remain close to factories, offices, regulated environments, existing infrastructure, or latency-sensitive systems. In this episode of M365 FM, Mirko Peters talks with Microsoft MVP Christoffer Klarskov Jakobsen about...

Business Central handles finance, customers, sales orders, inventory, and invoices out of the box. But what happens when your company needs one additional field, a custom approval step, a new business rule, or functionality that doesn't exist in the standard application? In this episode of M365 FM, Mirko Peters explains Dynamics 365 Business Central AL Development—how developers use Microsoft's AL language and extensions to customize Business Central without directly modifying the standard appli...

A salesperson updates a customer address in Dynamics 365 Sales. Later, someone in finance opens the same customer and still sees the old address. Which one is correct? When sales, service, finance, and operations work in different applications, shared business data can quickly become duplicated or inconsistent. In this episode of M365 FM, Mirko Peters explains how Dynamics 365 Dual-write connects Finance and Operations apps with Microsoft Dataverse so supported records such as customers, address...

A supplier invoice arrives. The goods may already be sitting in your warehouse or the service may already be complete—but what actually needs to happen before money leaves the company? Dynamics 365 Accounts Payable connects vendor records, invoices, purchase orders, receiving, invoice matching, approvals, payment runs, bank accounts, and settlement into one controlled financial process. In this episode of M365 FM, Mirko Peters explains how Dynamics 365 Finance manages the complete journey from r...

What happens when your sales team works in Dynamics 365, but inventory lives in a warehouse system, invoices live in finance, and product information lives in an ERP? You could copy all that information into Dataverse, but then you create duplicate records, synchronization jobs, delays, and another place where information can become outdated. In this episode of M365 FM, Mirko Peters explains how Dynamics 365 Virtual Tables, formerly known as Virtual Entities, provide live access to external busi...

What happens when sales, purchasing, warehouse teams, and your online store all have different information about the same product? A supplier changes a specification, one spreadsheet gets updated, another system doesn't, and suddenly customers receive outdated information or employees order the wrong item. In this episode of M365 FM, Mirko Peters explains how Dynamics 365 Product Information Management (PIM) creates a shared product definition across the business and manages products, product ma...

A customer wants 100 bicycles next month. You already have some finished bicycles in stock, wheels are arriving from a supplier, frames are stored somewhere else, and your production line is booked for the next two weeks. What should you buy, what should you build, what should you move—and when does each action need to happen? In this episode of M365 FM, Mirko Peters explains how Dynamics 365 Master Planning connects customer demand, inventory, purchasing, production, bills of materials, lead ti...

A customer clicks Buy, but the product could be sitting in a central warehouse, a nearby store, another legal entity, or with a fulfillment partner. The customer doesn't care about that complexity. They expect a clear delivery promise and their package to arrive. Dynamics 365 Intelligent Order Management coordinates that journey across sales channels, inventory locations, fulfillment systems, warehouses, carriers, and billing platforms. In this episode of M365 FM, Mirko Peters explains how Intel...

Dynamics 365 Business Central already provides capabilities for finance, sales, purchasing, inventory, projects, and other core business processes. But no two organizations operate exactly the same way. A company might need specialized shipping, local financial reports, additional approval rules, bank integrations, electronic invoicing, or a connection to another business system. In this episode of M365 FM, Mirko Peters explains how Business Central extensions add these capabilities without dire...

What happens when someone at work needs a new laptop, raw materials for production, safety equipment, consulting services, or even a cleaning contract? In many organizations, purchasing still involves emails, spreadsheets, approval messages, vendor quotes, delivery notes, and invoices spread across different systems. Dynamics 365 Procurement and Sourcing connects these activities into one controlled source-to-pay process. In this episode of M365 FM, Mirko Peters explains how Dynamics 365 Supply ...

You made the sale and sent the invoice—but when does the money actually reach your account, and what happens when it doesn't? Dynamics 365 Accounts Receivable connects customer accounts, invoices, payment terms, incoming payments, settlement, credit management, collections, disputes, and overdue balances inside Dynamics 365 Finance. In this episode of M365 FM, Mirko Peters follows one customer balance from the original sale through invoicing and payment—and shows what happens when payment arrive...

Dynamics 365 Warehouse Management turns inventory records into guided physical work on the warehouse floor. Knowing that 200 units exist is only the beginning. Warehouse teams need to know exactly where those units are stored, whether they are available, which customer orders they belong to, and what workers should do with them next. In this episode of M365 FM, Mirko Peters explains how Dynamics 365 Warehouse Management connects receiving, put-away, storage, replenishment, picking, packing, ship...

Dynamics 365 Transportation Management connects the movement of physical goods with sales orders, purchase orders, warehouse operations, carriers, routes, rates, loads, and freight costs. Instead of managing transportation through separate spreadsheets, emails, carrier rate sheets, and phone calls, organizations can create a connected transportation plan directly inside Dynamics 365 Supply Chain Management. In this episode of M365 FM, Mirko Peters explains how Transportation Management works fro...

Microsoft 365 Copilot is moving far beyond prompt engineering. As organizations adopt AI more seriously, the challenge becomes connecting Copilot and AI agents to business applications, Microsoft Graph, organizational knowledge, APIs, workflows, and enterprise data while maintaining security and governance. In this episode of the M365 FM Podcast, Mirko Peters talks with Microsoft MVP and AI Tech Lead Yves Habersaat about Microsoft 365 Copilot extensibility, Copilot Studio, Microsoft Foundry, Mod...

AI-assisted development is moving beyond autocomplete and chat. Modern AI coding agents can inspect repositories, modify files, run tests, analyze failures, create pull requests, and execute increasingly complex development tasks. In this episode of the M365 FM Podcast, Mirko Peters talks with Microsoft MVP Lars Gyrup Brink Nielsen about GitHub Copilot, AI coding agents, developer experience, automated testing, TypeScript, JavaScript, Nx, monorepos, Polygraph, GitHub Actions, Playwright, and the...

A conveyor stops in the middle of a shift, a forklift won't start, or a pump suddenly begins leaking. Before anyone can repair the equipment, the business needs answers: Who is responsible? When was it last serviced? Which parts are required? What happened during the previous repair? Dynamics 365 Asset Management provides one central place for this information. In this episode of M365 FM, Mirko Peters explains how Dynamics 365 Asset Management helps organizations track physical equipment, preven...

Dynamics 365 Dataverse Integration is easier to understand once you stop thinking about Dynamics 365 and Dataverse as two completely separate systems that constantly need to synchronize customer data. For Dynamics 365 applications such as Sales and Customer Service, Dataverse provides the shared data foundation underneath the applications. Accounts, contacts, leads, opportunities, cases, activities, relationships, permissions, and business rules can all live within this structured environment. I...

Dynamics 365 Inventory Management gives businesses one shared record for the products, materials, parts, and other stock moving through their organization. Instead of purchasing, warehouse, sales, production, and finance maintaining separate versions of inventory information, Dynamics 365 connects quantities, locations, availability, ownership, movements, and financial value. In this episode of M365 FM, Mirko Peters explains how Dynamics 365 Inventory Management works from supplier receipt to cu...

Dynamics 365 Financial Reporting turns the financial data already posted in Dynamics 365 Finance into structured reports that finance teams, managers, auditors, and executives can actually use. Instead of rebuilding financial statements in multiple spreadsheets every month, organizations can use the general ledger, main accounts, financial dimensions, reporting categories, and predefined report structures to create consistent income statements, balance sheets, cash flow reports, trial balances, ...

Dynamics 365 General Ledger provides the central financial record behind Dynamics 365 Finance. Customer payments, supplier invoices, inventory movements, payroll, bank transactions, taxes, accruals, and other financial events ultimately affect the company's financial position, and the general ledger brings those accounting entries together in a structured and traceable way. In this episode of M365 FM, Mirko Peters explains the Dynamics 365 General Ledger in plain English, including the chart of ...

Dynamics 365 Autonomous Agents move AI beyond answering questions and generating content. Instead of waiting for someone to prompt them, autonomous agents can watch for specific business events, understand the context stored in Dynamics 365, choose between permitted actions, and continue a defined process within rules established by the organization. In this episode of M365 FM, Mirko Peters explains how autonomous agents differ from Copilot and traditional automation, where Microsoft is applying...

Dynamics 365 Case Management gives customer service teams one central place to manage customer issues from the first contact through resolution. Instead of information being scattered across emails, calls, chats, notes, and separate systems, each customer problem becomes a structured case containing the issue, customer context, activities, ownership, priority, service commitments, and final resolution. In this episode of M365 FM, Mirko Peters explains how Dynamics 365 Customer Service uses cases...

Microsoft 365 licensing is often treated as a procurement problem: choose E3, E5, E7 or a collection of add-ons, assign the licenses, and move on. But licensing decisions directly influence security architecture, endpoint management, identity protection, and operational costs. In this episode of M365 FM, Mirko Peters talks with Videsh Chavan about building a unified Microsoft 365 strategy where licensing, Microsoft Intune, Microsoft Defender, identity, and endpoint security work together instead...

Dynamics 365 Agents take AI beyond answering questions and generating drafts. Instead of waiting for someone to ask Copilot for help, agents can respond to defined business events, work with approved Dynamics 365 data, follow predefined rules, take permitted actions, and hand work to people when human judgment is required. In this episode of M365 FM, Mirko Peters explains how Dynamics 365 Agents work across sales, customer service, finance, supply chain, Business Central, Field Service, and Proj...