Sentiment analysis

Concept

Sentiment analysis estimates whether a conversation appears positive, neutral or negative; in customer service it gives agents a signal to listen more carefully, not a verdict.

Title graphic: Sentiment analysis (Concept)

Tipo	Concept

Articles about Sentiment analysis (2)

Além das palavras-chave: como PLN e aprendizado de máquina identificam a frustração logo no início
2026-08-12 · Mirko Peters
Bem-vindo de volta ao blog do podcast! Se você já ouviu nosso programa, sabe que adoramos mergulhar na pilha tecnológica que sustenta as operações de negócios modernas. Para…
Beyond Keywords: How NLP and Machine Learning Spot Frustration Early
2026-08-12 · Mirko Peters
Welcome back to the podcast blog! If you have ever listened to our show, you know we love diving deep into the tech stack that powers modern business operations. To…

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Maintained by Mirko Peters (Microsoft MVP) · Last updated: 2026-11-03