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Sentiment analysis

Concept

Sentiment analysis estimates whether a conversation appears positive, neutral or negative; in customer service it gives agents a signal to listen more carefully, not a verdict.

✦ CONCEPTSentiment analysisM365.FM
Title graphic: Sentiment analysis (Concept)
TypeConcept

Articles about Sentiment analysis (2)

Glossary

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Sources

Maintained by Mirko Peters (Microsoft MVP) · Last updated: