Concept
In manufacturing, a routing defines the sequence of operations a product passes through and the work centers or resources that can perform each operation, including approved alternate routes and their rules.
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2026-09-15 · Video on YouTube
Production plans that look fine in ERP fall apart when a machine fails, a fixture is busy or material is still in inspection. This episode walks manufacturing planners, IT/OT architects and operations leaders through constraint-based scheduling in a…
2026-09-15 · Video on YouTube
When a critical machine goes down, ERP may still show capacity that no longer exists while the shop floor improvises. This episode guides production planners, plant managers and IT/OT architects from disruption detection and impact tracing to finite-capacity…
2026-08-18 · Video on YouTube
Growing service teams quickly find that one shared queue sends urgent cases to the wrong people or leaves them waiting. This episode explains Dynamics 365 unified routing for customer service leads and admins. You learn how workstreams, queues, skills and…
2026-09-18
A temperature reading, a vibration sample, a machine cycle, and a device disconnect may all be described as events, but they do not represent the same architectural problem. In industrial IoT and manufacturing environments, confusing continuous telemetry with…
2026-07-17 · Video on YouTube
Azure Traffic Manager is Microsoft's DNS-based global traffic routing service that directs users to the best available application endpoint based on performance, geography, priority, or other routing rules. Instead of routing traffic itself, Traffic Manager…
2026-10-02 · Video on YouTube
A temperature reading, a vibration sample, a machine cycle, and a device disconnect may all be described as events, but they do not represent the same architectural problem. In industrial IoT and manufacturing environments, confusing continuous telemetry with…
2026-08-18 · Video on YouTube
Customers repeat their story on every channel because chat, email, phone and social messages live in separate tools. This episode explains for customer service teams and supervisors how Dynamics 365 Omnichannel connects those conversations in one workspace.…
2025-11-03 · Video on YouTube
Old-school contact centers feel like permanent firefighting: fragmented channels, missing context, repeat questions, and burned-out teams. Dynamics 365 Contact Center flips that script with sentiment analytics and Copilot. Real-time models read tone, word…
2025-08-05 · Video on YouTube
Stop Blaming Microsoft 365: Your Teams Calls Are Dying Inside Your Own Network If you’ve tuned every M365 policy and still get slow Teams calls, laggy SharePoint, and flaky OneDrive, the problem isn’t in Redmond—it’s your firewall, proxy, and VPN. In this…
2026-08-16 · Video on YouTube
Customers hate repeating their story every time they switch from chat to phone or get transferred. This episode explains in plain English how Dynamics 365 Contact Center connects channels, routing, agent context and AI help for service leaders and agents. You…
2026-08-03 · Video on YouTube
When every team connects its own AI app straight to a model provider, keys leak, costs blur and nobody can say what an agent actually did. This episode is for platform, security and AI teams scaling beyond a single chatbot. You learn how Microsoft AI Gateway…
2026-07-15 · Video on YouTube
An API Gateway is the front door to modern applications, acting as a single entry point for all API requests before they reach backend services. In this episode, we explain what an API Gateway is, why it's essential in cloud-native and microservices…
It is an intelligent routing capability that distributes incoming customer service work to appropriate agents. It asks not just which agent is next but who has the skills, who is available, how much work each has and how urgent the request is. · From the episode: Dynamics 365 Unified Routing - Simply Explained
The customer's need, required skills, priority, agent availability, presence and current workload or capacity. · From the episode: Dynamics 365 Unified Routing - Simply Explained
The episode covers both as assignment methods in Unified Routing. In push assignment the system assigns work to agents, while in pick assignment agents take items from a queue. · From the episode: Dynamics 365 Unified Routing - Simply Explained
They are part of the routing setup discussed in the episode, alongside workstreams, queues, skills and capacity profiles, to handle work that no rule matches. · From the episode: Dynamics 365 Unified Routing - Simply Explained
Use message routing to preserve and distribute operational data, and Event Grid to notify systems that something changed. · From the episode: IoT Hub Message Routing vs Event Grid — Why…
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Maintained by Mirko Peters (Microsoft MVP) · Last updated:
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