Dynamics 365 Knowledge Management

Product

Knowledge management in Dynamics 365 Customer Service gives support teams one place to create, review, approve, publish, search and improve help articles for agents and self-service customers.

Title graphic: Dynamics 365 Knowledge Management (Product)

Type	Product

Articles about Dynamics 365 Knowledge Management (2)

Cara Membangun Siklus Hidup Tinjauan Artikel Dukungan di Dynamics 365
2026-08-19 · Mirko Peters
Pelajari cara membangun siklus hidup tinjauan artikel dukungan yang andal di Dynamics 365 agar basis pengetahuan Anda tetap akurat, aman, dan mutakhir bagi tim Anda.
How to Build a Support Article Review Lifecycle in Dynamics 365
2026-08-19 · Mirko Peters
Learn how to build a robust support article review lifecycle in Dynamics 365 to keep your knowledge base accurate, secure, and current for your team.

Glossary

Community wiki

Short info above, community knowledge below: add practical tips, examples or corrections. New contributions are reviewed first; trusted members publish directly.

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Articles on this topic: 2

Maintained by Mirko Peters (Microsoft MVP) · Last updated: 2026-11-03