Dynamics 365 Knowledge Management
Product
Knowledge management in Dynamics 365 Customer Service gives support teams one place to create, review, approve, publish, search and improve help articles for agents and self-service customers.
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Articles about Dynamics 365 Knowledge Management (2)
- Dynamics 365におけるサポート記事のレビューライフサイクルの構築方法
· Mirko Peters
Dynamics 365で、ナレッジベースを正確かつ安全で、チームにとって最新の状態に保つための堅牢なサポート記事のレビューライフサイクルを構築する方法を解説します。 - How to Build a Support Article Review Lifecycle in Dynamics 365
· Mirko Peters
Learn how to build a robust support article review lifecycle in Dynamics 365 to keep your knowledge base accurate, secure, and current for your team.
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Short info above, community knowledge below: add practical tips, examples or corrections. New contributions are reviewed first; trusted members publish directly.
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- Articles on this topic: 2
Maintained by Mirko Peters (Microsoft MVP) · Last updated: