In this episode of the m365.fm podcast, Mirko Peters speaks with Microsoft MVP and MCT Billur Samdancioglu about how AI, Copilot, and autonomous agents are transforming finance operations inside Dynamics 365 Finance & Operations (D365FO).

The conversation explores how modern ERP systems are evolving far beyond traditional accounting platforms into intelligent business ecosystems that connect finance, procurement, analytics, automation, compliance, and AI-driven decision-making. Billur shares insights from more than 20 years of experience in Dynamics AX and D365FO implementations, explaining how the pace of innovation has accelerated dramatically in recent years.

A major focus of the episode is Microsoft Copilot inside D365FO. Billur explains how conversational AI is changing the way finance teams interact with ERP systems by enabling natural language queries, automated reporting, invoice analysis, procurement assistance, forecasting, and workflow guidance. Rather than navigating complex menus and reports, users can increasingly ask business questions directly and receive actionable insights instantly.

The discussion also dives into autonomous AI agents and Microsoft’s “Cowork” vision, where AI systems proactively monitor workflows, detect anomalies, trigger processes, and assist finance teams with operational tasks. Instead of replacing employees, AI is expected to reduce repetitive administrative work so finance professionals can focus more on strategy, analysis, and business value.

Another key theme is data quality and governance. Billur emphasizes that AI is only as good as the data behind it, meaning organizations must establish strong governance, structured master data, secure integrations, and reliable financial processes before adopting advanced AI capabilities.

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You see the future of finance unfolding now with Microsoft Dynamics 365. Copilot and copilot cowork transform your daily operations by automating tasks and providing real-time insights. Copilot cowork lets you collaborate and make faster decisions, while AI in D365 Finance and Operations supports your business outcomes with predictive insight. You gain more accuracy, less manual work, and better decisions. Copilot cowork and D365 supply chain management give you the tools to act quickly and stay ahead in a fast-moving world. Embrace the future with copilot cowork and shape your finance strategy for lasting success.

Key Takeaways

  • Copilot simplifies finance tasks by allowing you to use plain English for data retrieval and report generation.
  • Automate repetitive tasks with Copilot to save time and reduce manual errors in your finance operations.
  • Finance agents provide real-time monitoring of workflows, helping you quickly identify and resolve issues.
  • Collaborate effectively with Copilot Cowork, which creates shared workspaces for team discussions and approvals.
  • Integrate your ERP data with Microsoft 365 tools to streamline workflows and enhance productivity.
  • Use AI-driven insights to make informed decisions and improve your financial strategy.
  • Ensure data security and compliance by regularly reviewing permissions and monitoring access in your ERP system.
  • Stay updated with new features and best practices through Microsoft’s community resources and training materials.

Core Features of Copilot & Agents

Copilot AI Capabilities

Natural Language Finance Tasks

You can use copilot in dynamics 365 to interact with your erp system using plain English. This means you do not need to remember complex commands or search through menus. Copilot lets you ask questions about your financial data, generate reports, and complete tasks just by typing or speaking. This natural language feature saves you time and makes your daily work easier.

Key FeatureDescription
Natural Language InteractionYou interact with copilot using plain English to retrieve data and perform tasks.
AI-Generated SummariesCopilot analyzes data and gives you actionable insights and recommendations.
Task AutomationCopilot automates routine tasks like report creation and data reconciliation.
Contextual AssistanceCopilot provides insights based on your activity and trends, flagging anomalies.

Automation and Contextual Assistance

Copilot in d365 brings powerful automation to your finance operations. You can automate repetitive tasks, such as reconciling accounts or preparing financial statements. Copilot also offers contextual assistance by analyzing your actions and suggesting next steps. This ai-driven support helps you spot trends, identify risks, and make better decisions. You gain more time to focus on strategy instead of manual work.

Finance Agents in D365FO

Workflow Monitoring

Finance agent tools in dynamics 365 monitor your erp workflows in real time. These agents track every step, alert you to delays, and help you resolve issues quickly. You get better visibility into your processes and can respond faster to changes or problems.

Anomaly Detection

Agents in d365 use ai to detect unusual patterns in your financial data. They flag anomalies, such as unexpected expenses or missing transactions, so you can act before small issues become big problems. This proactive approach improves accuracy and reduces errors.

Benefit DescriptionMeasurable Impact
Reduced manual effortAutomation of routine tasks leads to time savings
Faster issue detectionContinuous monitoring improves response times
Consistent decision-makingData-driven insights enhance reliability
Improved accuracyReduction in human error increases precision
Better visibilityEnhanced tracking of risks and performance trends
Scalable supportAbility to manage global operations without increasing staff

Copilot Cowork Functions

Collaborative Workspaces

Copilot cowork in dynamics 365 creates shared workspaces where you and your team can work together on financial tasks. You can review documents, approve transactions, and discuss data in real time. This collaboration improves communication and speeds up decision-making.

  • Copilot cowork enhances collaboration across applications and teams.
  • It streamlines workflows, reducing administrative overhead.
  • Cowork automates tasks such as data analysis and report generation.
  • You can transform raw data into executive-ready dashboards.
  • Cowork accelerates critical processes like generating forecast scenarios and identifying budget discrepancies.

Task Automation in Microsoft 365

With copilot cowork, you can automate tasks directly in Microsoft 365. For example, you can set up workflows that move data from your erp to Excel or Teams. This integration lets you create reports, share insights, and manage approvals without switching between systems. You save time and reduce errors by keeping everything connected.

Tip: Use copilot cowork to bring together your erp data, ai insights, and team collaboration in one place. This approach helps you work smarter and achieve better results.

Integration with D365FO

Seamless User Experience

You experience a seamless workflow when you use Copilot, Agents, and Copilot Cowork within Dynamics 365 Finance & Operations. The system connects your finance tools, data, and AI-driven features without interruption. You move from task to task with ease. The Model Context Protocol (MCP) plays a key role. MCP lets AI agents discover available tools and pass context from Dynamics 365 records. You do not need to switch between screens or re-enter information. The AI understands your business intent and guides you through actions.

You benefit from a unified interface. Large language models (LLMs) reason about your goals before they take action. This means you get relevant suggestions and accurate results. Dataverse acts as an operational intelligence layer. It brings together your data and processes, making every step smarter and more efficient. You see practical applications every day. For example, plugins summarize pipeline changes or generate customer-ready proposals. You save time and reduce errors.

Tip: Use Copilot Cowork to collaborate with your team in real time. You can share insights, approve transactions, and review documents together. This approach keeps everyone on the same page and speeds up decision-making.

  • MCP enables dynamic discovery of tools and context sharing.
  • LLMs enhance business intent reasoning.
  • Dataverse provides a secure intelligence layer.
  • Plugins automate tasks like summarizing changes and creating proposals.
Integration FeatureBenefit for Finance Teams
Unified InterfaceEasy navigation and task completion
Context SharingNo need to re-enter data
Real-Time CollaborationFaster approvals and teamwork
Plugin AutomationLess manual work, more accuracy

Security and Compliance

You trust Dynamics 365 Finance & Operations to protect your sensitive financial data. Security and compliance stand at the core of every integration. MCP ensures that AI agents execute actions through governed servers. This approach keeps your data safe and meets regulatory standards. You control access to information. The system tracks every action and maintains audit trails.

You benefit from built-in compliance features. The platform supports industry standards and regional regulations. You can set permissions for users and monitor activity. Dataverse strengthens security by acting as a central layer for data governance. You gain peace of mind knowing your financial operations stay protected.

  • Governed servers execute AI actions securely.
  • Audit trails track every change and approval.
  • Permissions and monitoring tools help you manage access.
  • Compliance features support global and local regulations.

Note: Always review your security settings and compliance requirements. Dynamics 365 gives you the tools to stay ahead of risks and maintain trust with stakeholders.

You see how seamless integration and strong security combine to support your finance team. You work smarter, faster, and safer with Copilot, Agents, and Copilot Cowork in D365FO.

Future of Finance with AI in D365FO

Future of Finance with AI in D365FO

AI-Driven Transformation

From Legacy to Modern Finance

You stand at the edge of a new era in finance. The future of finance depends on how you use ai and automation in your erp. Dynamics 365 and d365 bring you tools that move your organization from legacy systems to modern, connected platforms. You no longer need to rely on manual processes. Copilot and generative ai help you automate repetitive tasks and answer questions using natural language. This transformation gives you more time for strategic work and less time spent on routine data entry.

  • Copilot enables you to ask questions about your financial data and receive instant answers.
  • Real-time analytics dashboards in d365 let you detect anomalies before they become problems.
  • Streamlined bank reconciliation reduces errors and manual effort.
  • Increased automation means you can focus on business outcomes, not just transactions.

Strategic Decision-Making

You use ai-driven decision-making to improve your business outcomes. Dynamics 365 and d365 provide seamless access to real-time data. You can adjust forecasts instantly by product, market, or timeframe. You evaluate unexpected changes and apply ai-suggested corrective actions. This level of innovation helps you stay ready for disruption and make better decisions faster.

Data Quality & Governance

Importance of Structured Data

You need high-quality, structured data to get the most from ai in your erp. Each critical data domain in dynamics 365 should have a business owner who defines quality thresholds and approves changes. Align your data to a common data model and master data management strategy. This ensures consistency across all your systems and supports better financial visibility.

  • Assign ownership for each data domain.
  • Align data to a common model.
  • Define and track data lineage for trust and auditability.
  • Embed data quality controls at the point of creation.
  • Design security and access rights based on governance needs.
  • Extend governance beyond dynamics 365 into Microsoft Fabric.
  • Treat governance as an ongoing process, not a one-time project.
  • Measure success by business outcomes, not just policy adoption.

Model Context Protocol

The Model Context Protocol in d365 acts as the operational backbone of modern businesses. It lets ai agents discover tools and share context across workflows. You benefit from seamless integration and secure data handling. This protocol supports ai-driven decision support and keeps your erp environment efficient and compliant.

Proactive Financial Management

Autonomous Agents

You use agent technology in dynamics 365 to monitor workflows and alert you to issues. These agents retrieve data instantly, generate custom reports, and provide automated insights. You get conversational analytics that simplify complex queries. Automated visualizations give you immediate understanding of trends.

FeatureBenefit
Instant data retrievalQuick access to critical information
Automated insightsTimely analysis without manual effort
Conversational analyticsSimple data querying for users
Automated visualizationsImmediate graphical representations
Proactive insightsIdentify trends before they become issues
Custom report generationOn-demand reporting without IT
Real-time KPI calculationUp-to-date business metrics

Optimization Recommendations

You receive optimization recommendations from ai agents in d365. These suggestions help you improve workflows and reduce errors. You can act on insights before problems grow. This proactive approach leads to better financial visibility and stronger business outcomes.

Tip: Use copilot and agent features in dynamics 365 to automate workflows, improve decision-making, and drive your future of finance strategy.

Practical Scenarios & Use Cases

Invoice Processing with Copilot

Payables Agent Workflow

You can transform your accounts payable process with copilot in dynamics 365. When you open an invoice in the d365 invoice capture workbench, you start by asking the agent for suggestions. The agent retrieves historical postings and supplier patterns from your erp. You receive a summary with recommended general ledger accounts and dimension values for each line item. You can accept these suggestions, adjust them, or apply a bulk update across multiple lines. After you confirm the entries, the invoice moves through the normal approval and posting process. The agent learns from each transaction, improving future recommendations.

This workflow streamlines your daily tasks. You no longer need to search for past invoices or manually code each line. The agent provides instant insights, helping you make faster decisions and reducing the risk of errors. Your team can handle more invoices without increasing headcount, supporting better business outcomes.

Reducing Manual Tasks

Copilot and automation in d365 help you reduce manual work in your erp. You see faster coding, fewer errors, and higher consistency across accounts payable decisions. The agent automates repetitive steps, so you spend less time on data entry and more time on analysis. You can scale your invoice volume as your business grows, without adding extra staff.

BenefitImpact on Finance Operations
Faster invoice codingShorter processing times
Reduced reworkFewer corrections and adjustments needed
Consistent decisionsStandardized handling of similar invoices
Scalable workflowsManage more invoices with the same team

Tip: Use copilot to ask questions about your invoices directly in the app. You get immediate insights and can resolve issues before they slow down your process.

Month-End Close Automation

Agents Orchestrating Processes

You can speed up your month-end close with agents in dynamics 365. The financial period close workspace in d365 lets you organize every step. Agents coordinate tasks, send reminders, and automate routine entries. You use close templates and notifications to ensure consistency. Recurring journals automate regular postings, and batch jobs handle tasks like currency revaluation and depreciation. Your erp runs these processes automatically, reducing oversight and freeing your team for higher-value work.

A manufacturer using this approach reduced their month-end close from two weeks to just four days. You can achieve similar results by structuring your workflows and using d365 tools to orchestrate each step.

Error Reduction

Automation in dynamics 365 helps you minimize errors during the close process. Agents ensure that every task follows the correct sequence. You receive timely reminders and see real-time status updates. Automated entries reduce manual data entry mistakes. You trust your numbers at month-end because the system enforces consistency and compliance.

As Microsoft summarizes, this approach helps teams "close faster, stay compliant, and actually trust their numbers at month-end."

You gain better business outcomes by closing your books quickly and accurately. Your team can focus on analysis and planning, not just reconciliation.

Copilot Cowork for Collaboration

Shared Approvals

Copilot cowork in dynamics 365 creates a collaborative workspace for your finance team. You can review documents, approve transactions, and discuss data together in real time. Shared approvals mean you do not wait for emails or chase down signatures. Everyone sees the same information in your erp, so you make decisions faster and with more confidence.

Cowork automates the approval process. You set up workflows that route documents to the right people. The system tracks every action, so you always know who approved what and when. This transparency supports compliance and builds trust across your organization.

Real-Time Data Insights

You use copilot cowork to access real-time insights from your erp. The system pulls data from dynamics 365 and presents it in dashboards or summaries. You see customer and vendor overviews, product performance, and order status at a glance. These insights help you spot trends, identify risks, and make informed decisions.

Cowork lets you share these insights instantly with your team. You can discuss findings, assign follow-up tasks, and update your plans—all within the same workspace. This level of collaboration leads to better business outcomes and keeps everyone aligned.

  • Copilot cowork brings together erp data, ai insights, and team collaboration.
  • You automate workflows, reduce manual steps, and gain actionable insight.
  • Cowork supports faster approvals and real-time decision-making.
  • You see the impact of your actions immediately, improving your finance operations.
  • Copilot cowork helps you stay ahead in a fast-moving business environment.

Note: Use copilot cowork to transform your finance team into a proactive, insight-driven group. You achieve more together when you collaborate in real time and leverage the full power of your erp.

Custom AI Agents with Copilot Studio

Tailored Finance Solutions

You can create custom AI agents for your finance team using copilot studio. This tool lets you design solutions that fit your unique business needs. You do not have to settle for generic workflows. Instead, you build agents that handle your specific finance processes, such as reconciliations, reporting, or data validation.

Many organizations use copilot studio to automate complex finance workflows. For example, you can:

  • Develop custom AI agents that manage invoice approvals or automate reconciliations.
  • Integrate your agents with core banking systems to ensure compliance and security.
  • Customize copilot to handle detailed finance tasks, such as multi-entity consolidations or regulatory reporting.

You see real results when you tailor AI to your business. BDO, a global accounting firm, used copilot studio to automate finance workflows. Their custom agents now handle half of all transactional tasks with 99% accuracy. This shift saves time and improves reliability. Dow Inc. built a custom copilot to analyze shipping invoices. Their solution identified discrepancies that could save millions each year. These examples show how tailored AI agents deliver measurable value.

Tip: Start by mapping your most repetitive finance tasks. Use copilot studio to build agents that automate these steps and free up your team for higher-value work.

Power Automate Integration

You can connect your custom AI agents to Microsoft Power Automate for even greater impact. This integration lets you trigger workflows across your finance systems. You set up flows that move data between Dynamics 365, Excel, Teams, and other applications. Your agents can start a workflow when they detect an anomaly or complete a task.

Here is how you benefit from integrating copilot studio with Power Automate:

Integration FeatureBenefit for Finance Teams
Automated Data MovementTransfer data between systems instantly
Triggered WorkflowsStart processes based on agent insights
Error ReductionMinimize manual entry and mistakes
Real-Time NotificationsGet alerts when key events occur

You gain more control over your finance operations. Your team responds faster to changes and spends less time on manual work. You also ensure that your data stays consistent across all platforms.

Note: Use copilot studio and Power Automate together to build a connected finance ecosystem. You streamline your processes and unlock new levels of efficiency.

Costs, Licensing & Requirements

Licensing for Copilot & Cowork

Included Features vs. Add-Ons

You need to understand what your licenses cover before you deploy Copilot and Copilot Cowork in your erp. Microsoft offers a clear structure for licensing. Some features come included, while others require add-ons or extra credits. The table below shows the main costs and what you get with each license:

Product/ServiceCost per User/MonthNotes
Microsoft 365 Copilot$30Required for Copilot Studio agent authoring and Cowork access.
D365 Supply Chain Management$210Includes 1,000 Copilot Credits per month pooled at the tenant.
D365 Finance$30Attach pricing gives a discount when running both Finance and SCM.
Total Fixed License Cost$306Annual cost: $3,672.
Copilot Credits$0.01 per creditMost credit consumption is covered under B2E interactive use with M365 Copilot license.
Autonomous Trigger Cost$0.25 per eventEvery autonomous event incurs a charge, not covered by M365 Copilot license.
Cowork Cost$0Included in the $30 M365 Copilot license, currently in early access.

You receive Copilot Cowork as part of your Microsoft 365 Copilot license. This means you do not pay extra for Cowork if you already have the main license. D365 Finance and D365 Supply Chain Management each have their own costs. If you use both, you get a discount on the Finance license. Copilot credits cover most interactive use cases in your erp. Autonomous triggers, such as scheduled agent actions, have a small extra fee.

Bar chart comparing monthly licensing and usage costs for Copilot and Cowork in D365FO

Note: Review your erp usage patterns to estimate how many credits and triggers you need each month.

Usage Limits

You must track your usage to avoid unexpected costs. Each tenant receives 1,000 Copilot credits per month with D365 Supply Chain Management. Most interactive tasks in your erp, such as asking Copilot for help or generating reports, use these credits. If you run out, you can buy more credits at $0.01 each. Autonomous triggers, like scheduled agent workflows, cost $0.25 per event. These are not included in the main license. Cowork features do not have separate usage limits while in early access.

You should monitor your erp activity to stay within your credit pool. Set up alerts if you approach your limit. This helps you control costs and plan for growth.

Technical Prerequisites

System & Integration Needs

You must meet certain technical requirements before you add Copilot and Copilot Cowork to your erp. The right setup ensures smooth operation and full feature access. The table below outlines which Dynamics 365 apps you need for each Copilot feature:

Copilot featureRequired Dynamics 365 app
Generative help and guidance and the bot for the Copilot sidecarCopilot for finance and operations apps
Copilot summaries in Supply Chain Management and CommerceCopilot in Dynamics 365 Supply Chain Management
Copilot summaries in FinanceCopilot in Dynamics 365 Finance

You must enable Power Platform Integration in Microsoft Dynamics Lifecycle Services. Install the required Dynamics 365 apps in your Power Platform environment. Make sure Bing Search is enabled. If your erp operates across regions, set up Dataverse for cross-region calls.

Tip: Work with your IT team to verify all prerequisites before you start your Copilot deployment.

Data Security

You protect your erp data by following Microsoft’s security standards. Copilot and Cowork use governed servers to process actions. Every action in your erp is tracked with audit trails. You control user permissions and monitor access. Dataverse acts as a secure layer for data governance. This setup helps you meet industry and regional compliance requirements.

You should review your security settings regularly. Update permissions as your team changes. Use built-in compliance tools to support audits and maintain trust.

Implementation Planning

Timeline & Resources

You need a clear plan to implement Copilot and Cowork in your erp. Start by setting a realistic timeline. Most organizations begin with a pilot phase. This phase lets you test features and train your team. You should allocate resources for IT support, user training, and change management.

  • Assign a project lead for your erp rollout.
  • Schedule hands-on training sessions for finance and IT staff.
  • Monitor progress with regular check-ins.
  • Adjust your plan based on feedback and usage data.

You can expect the initial setup to take a few weeks. Full adoption may take longer, depending on your erp complexity and team size.

Change Management

You drive successful adoption by preparing your team for change. Introduce Copilot’s capabilities with simple, role-specific examples. Offer live demos and workshops. Track how often your team uses Copilot in your erp. Identify any gaps in adoption and investigate why they exist. Create feedback loops to gather input from users. Refine prompts and use cases based on their suggestions.

Note: Change management is ongoing. Keep educating your team and updating your erp processes as new features become available.

You set your erp up for long-term success by planning carefully and supporting your team every step of the way.

Ongoing Support

Updates & Community Resources

You need ongoing support to keep your finance operations running smoothly with Copilot, Agents, and Cowork in Dynamics 365 Finance & Operations. Microsoft releases regular updates that bring new features, security improvements, and bug fixes. You can access these updates through the Dynamics 365 admin center. Staying current ensures you benefit from the latest AI capabilities and compliance tools.

You should check for updates every month. Microsoft posts release notes that explain what has changed. You can review these notes to see which features affect your finance workflows. If you use Copilot Cowork, you may see new collaboration tools or automation options. Updates often include enhancements for data security and integration with Microsoft 365.

Tip: Set a reminder to review update schedules and release notes. This habit helps you plan for changes and train your team on new features.

You also have access to a wide range of community resources. Microsoft provides official documentation, video tutorials, and learning paths. You can join the Dynamics 365 Community forum to ask questions and share experiences. Many users post solutions to common problems. You can learn from their insights and avoid mistakes.

Here are some key resources you can use:

  • Microsoft Learn: Offers step-by-step guides and interactive modules.
  • Dynamics 365 Community Forum: Connects you with other users and experts.
  • Tech Support Portal: Lets you submit tickets and track issues.
  • Release Notes Archive: Keeps you informed about past and upcoming changes.
  • YouTube Tutorials: Shows you how to use Copilot and Cowork features.
Resource NameHow It Helps You
Microsoft LearnGuided learning and certifications
Community ForumPeer support and troubleshooting
Tech Support PortalDirect help from Microsoft
Release Notes ArchiveUpdate planning
YouTube TutorialsVisual step-by-step instructions

You can join webinars and virtual events hosted by Microsoft. These events introduce new features and best practices. You can ask questions live and get answers from product experts. You can also subscribe to newsletters for regular updates.

Note: Encourage your team to participate in community forums and training sessions. This approach builds knowledge and confidence.

You gain more value from Copilot, Agents, and Cowork when you stay connected to Microsoft’s support network. You keep your finance processes efficient and secure. You also prepare your team for future changes and innovations.

Addressing Concerns & Misconceptions

Hidden Costs & ROI

Total Cost of Ownership

When you plan to add Copilot, Agents, and Copilot Cowork to your erp, you need to look beyond the basic license fees. You may face extra costs that are not always obvious at first. These costs can affect your total investment and the value you get from your erp.

Here is a table that shows some hidden costs you should consider:

Hidden Cost TypeDescription
Third-party model dependencyYou may rely on outside models, which can affect your control, cost, and long-term stability.
Data exposure risksLong-running agents can increase the risk of data leaks, so you need strong monitoring.
Unreliable outputsSometimes, outputs may not be accurate, so you must review them to avoid business risks.
Procurement frictionThe cost per user can raise questions about return on investment, depending on your role.
Operational complexity for ITYour IT team will have new tasks, such as managing agent profiles and monitoring activities.

You should talk with your IT and finance teams to review these factors. This helps you understand the real cost of running Copilot and agents in your erp.

Value Assessment

You want to see a clear return on your investment. You can measure value by looking at time saved, fewer errors, and better business outcomes. When you use Copilot and Cowork, you can automate many tasks in your erp. This lets your team focus on analysis and decision making. You also gain more control over your data and processes. If you plan well, you can balance costs and benefits for your erp.

Copilot vs. Cowork vs. Agents

Feature Comparison

You may wonder how Copilot, Cowork, and Agents differ in your erp. Each tool has its own strengths. The table below helps you compare their main features and use cases:

Feature/Use CaseCopilotCoworkAgents
Integration with ERPYesYesN/A
Business Process EnhancementYesYesN/A
Data RetrievalYesYesN/A
User ControlYesYesN/A
Collaboration ToolsN/AYesN/A
Decision SupportN/AYesN/A

You use Copilot for natural language tasks and automation in your erp. Cowork gives you tools for teamwork and shared decision making. Agents help you monitor workflows and spot issues in your erp.

Choosing the Right Tool

You should pick the tool that fits your needs. If you want to automate tasks and get quick answers in your erp, Copilot works best. If you need to work with others and make group decisions, Cowork is the right choice. For monitoring and alerts, you can rely on Agents. You can use all three together for a complete erp solution.

Data Privacy & Compliance

Microsoft’s AI Ethics

You trust Microsoft to protect your data in your erp. Microsoft follows strict AI ethics. The company designs its AI to respect privacy, fairness, and transparency. You can feel confident that your erp data stays safe.

User Control

You stay in control of your erp data. You set permissions and monitor who can access information. You can review audit trails and see every action in your erp. This helps you meet compliance rules and keep your business secure.

Tip: Review your erp security settings often. This keeps your data safe and supports your compliance goals.

Copilot Cowork Integration & Future Trends

Copilot Cowork Integration & Future Trends

Integration with Microsoft 365

Workflow Automation

You can use copilot cowork to connect your erp with Microsoft 365 applications like Excel, Outlook, PowerPoint, and Teams. This integration lets you automate finance workflows across your organization. You do not need to switch between systems. Copilot cowork links your erp data with tools you already use every day. For example, you can automate variance analysis and generate insights faster. Copilot cowork also connects with other enterprise systems, including Dynamics 365 Finance, Business Central, and SAP. You get tailored insights based on your erp data, not just generic answers. When you need to find the cause of a financial variance, copilot cowork can identify issues like delayed revenue or cost overruns. You save time and improve accuracy.

  • Copilot cowork coordinates tasks across multiple applications.
  • It operates within Microsoft 365’s security framework, so your data stays compliant and auditable.
  • The plan-execute-review loop helps you oversee and adjust tasks as needed.

Actionable Plans

You can turn insights into action with copilot cowork. The system does not just show you data. It helps you create structured plans and follow through on tasks. You can assign responsibilities, track progress, and review outcomes—all within your erp and Microsoft 365 environment. This approach keeps your finance team aligned and focused on results.

Low-Code Solutions & Power Automate

MCP Server Role

You can use low-code solutions and Power Automate to speed up erp deployments in d365. Many organizations see integrations go live 4.5 times faster than with traditional methods. The Model Context Protocol (MCP) server role helps your agents discover tools and share context across workflows. This makes your erp more flexible and responsive. You can automate processes like invoice approvals and data synchronization without writing complex code. Power Automate connects your erp with other Microsoft products, improving data flow and collaboration.

Enhancing Productivity

You can build custom solutions with Power Apps to meet your unique business needs. These low-code tools lower your total cost of ownership and boost your return on investment. Many customers report higher profits and faster revenue growth after adopting low-code solutions in d365. You can automate repetitive tasks, reduce manual errors, and focus on higher-value work. Your finance team becomes more productive and agile.

Roadmap & Strategic Outlook

Upcoming Features

You can expect regular updates to copilot, agents, and copilot cowork in dynamics 365. The 10.0.47 update expands copilot-driven insights. New features will bring AI-powered innovations to sales, customer service, erp, and customer insights. You will see smarter finance and supply chain capabilities, better CRM connectivity, and more customizable agents. Soon, you will launch agents directly from Excel and other familiar tools. Dynamics 365 will move from reactive processing to predictive, self-correcting operations.

Building an AI-Ready Team

You need to prepare your team for the future of ai in erp. Focus on these strategies:

StrategyDescription
Organizational maturity and trust in AIBuild trust and readiness for ai-based systems.
Quality, well-structured dataEnsure your erp data is accurate and organized.
Defined and stable processesDocument and standardize your finance workflows.
Clear governance over agent capabilitiesSet rules for who can create and manage agents.
Licensing and cost strategyPlan your resources to control costs and maximize value.

You can lead your organization into the future by building an ai-ready finance team. With the right tools and strategies, you will unlock the full potential of copilot cowork, d365, and dynamics 365.


You see the future of finance evolving with copilot, agents, and copilot cowork in D365FO. These tools deliver actionable insights and streamline your daily work. Assess your finance processes for AI-driven improvement by planning early, involving stakeholders, and confirming readiness. Establish hypercare, support models, and robust documentation. Continuous learning keeps you competitive as hybrid jobs and AI governance reshape your industry. You gain new insight and adapt to change, unlocking deeper insights and strategic value for long-term success.

EvidenceDescription
Lifelong learningContinuous learning is essential for staying relevant and competitive in an AI-driven economy.
Hybrid jobsAI is changing how careers in finance are built and valued, emphasizing model fluency and critical reasoning over traditional expertise.

FAQ

What is Copilot in Dynamics 365 Finance & Operations?

Copilot is an AI assistant that helps you automate finance tasks, generate reports, and analyze data using natural language. You can ask questions, get insights, and complete work faster without learning complex commands.

How do Copilot Cowork and Copilot differ?

Copilot helps you with individual tasks and automation. Copilot Cowork focuses on team collaboration. You use Cowork to share documents, approve transactions, and discuss data in real time. Both tools work together to improve your finance operations.

Do I need extra licenses for Copilot Cowork?

You get Copilot Cowork with your Microsoft 365 Copilot license. You do not pay extra if you already have this license. Some advanced features or extra usage may require additional credits or licenses.

How secure is my financial data with Copilot and Agents?

Your data stays protected by Microsoft’s security standards. You control access, set permissions, and monitor activity. The system tracks every action with audit trails. You meet compliance requirements and keep your information safe.

Can I customize AI agents for my finance team?

Yes! You can use Copilot Studio to build custom AI agents. These agents automate your unique finance workflows. You can also connect them to Power Automate for even more flexibility.

What are Copilot credits and how do I manage them?

Copilot credits measure your usage of AI features. You receive a monthly pool with your license. Most tasks use these credits. You can monitor usage in your admin center and buy more credits if needed.

How do I start using Copilot and Cowork in my ERP?

You begin by checking your system requirements and licenses. Work with your IT team to enable the features. Train your finance team with hands-on sessions. Start with simple tasks and expand as your team gains confidence.

Where can I find support and learning resources?

You can visit Microsoft Learn, join the Dynamics 365 Community Forum, or watch YouTube tutorials. These resources help you solve problems, learn new features, and connect with other users.

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Welcome to another edition of the 365FM podcast.

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Today's guest is Biloa.

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And now I hope I pronounce that correctly.

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Samzad, this Ulu.

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Actually, it's Shandan Jouli, it's Turkish.

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And even in Turkish, it's very hard, not the pronounce, but maybe the right.

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We can take everything.

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So it's in English like Chandlear Makers Sun, meaning.

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Okay.

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And if you try to do it in English, it would be hard.

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But yeah, thank you for the try.

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Yeah, you are Microsoft, this MVP, Microsoft, SolidVet China, Dynamics 365 Community Super

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User Dynamics 365 Financial Operations Solution Architect Expert.

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Also you work since 2004 in more than 40 projects.

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Yeah, and there you got a deep expertise in finance, transformation, ERP strategy, and

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yeah, the future of AI and power business applications.

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And in this episode, we will explore the future of finance and Dynamics 365 Finance and Operations,

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how co-pull it and AI agent change ERP system and what co-work reading means inside the

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generation of enterprise finance.

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So before the people discover you for the first time, what's your background and your journey

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into Microsoft ERP and yeah, financial systems?

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Actually, I've never seen myself as an ERP consultant 22 years ago.

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So I was out for the university.

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Then I couldn't find a job as an accountant back then.

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And somehow there was Dynamics University, but back then it was AX, 22 years ago.

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So I applied for the university and after a month, we have been placed into different

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consultancy companies and this is how my journey starts.

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And I'm not, I cannot say that I'm sorry for that.

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I'm very happy and very, yeah, enthusiast in Dynamics, honestly speaking.

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So when I first started, you know, it was, I started in Turkey and in Turkey, we do not

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have too much clients because also AX was very new.

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So there are just a couple of them.

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I was very lucky to work for one or two of the biggest companies in Turkey and implementing

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AX back then started with 3.0 then 4.0 2009, 2012 and then we come for Dynamics.

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So when we look all these versions that we have, you can simply say it's, it got stronger

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and stronger.

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So it's amazing where we are now.

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When we started with 3.0, it's just changes are being made almost like a yearly basis.

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So in each year you have a new version.

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And then when it comes to Dynamics then we have, we were like, it's consultants.

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Okay, can you please stop releasing some good things because you know, you have to catch

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up.

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So you know, for the first time in AX, 20 years ago, we were like, everything, everything in

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AX.

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I was the finance consultant.

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I was logistics consultant.

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I was the warehouse consultant and I knew everything, but in Dynamics now we have too many

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things.

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I'm just labeling myself as mainly finance consultant and a solution architect.

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Of course, solution architects needs to know other modules and other functionalities also

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for Power Platform Object and all the technologies.

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We can say that way, but Dynamics is a bit different.

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Why I'm saying this one is that in Dynamics, it's also, we have released in three months,

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try to catch up, but in these last two years, it's year-round, I can say.

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It's a huge rally that we have to keep on learning, evolving and making us trying to catch

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up.

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Even if I will come to that point in AI, where we are in Dynamics of course, but even from

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the last November, I learned about, and when I tried, you know, I'm also a speaker in

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some of the biggest events, wonderful events.

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I'm changing almost weekly my presentations, adding, who's that I need to show or else,

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you know, in a month, in two months, these topics are all, anyway.

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It's really, I can say that while the world is changing with AI, so quickly, also Dynamics

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and AI as well.

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Awesome.

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So we have a lot of MVPs and NCT series guests.

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So I never heard the title Dynamics 365 community super user.

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What was this?

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It's because that the, you know, this naming has been changed in the last or the previous year.

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So it was something else, but now we call them super users.

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You know that being an MVP is something that you have that title if you are supporting

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community.

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And community in this case, the apart platform community could be an Azure community.

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It could be office community MN 365 or in this case, Dynamics community.

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So being an NCT is Microsoft certified trainer for Microsoft certified trainer.

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You have to, this means that you are a teacher.

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You are Microsoft perspective.

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You have your trainings, you have your certifications and then you are eligible to give Microsoft

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product training official.

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This is what an expertise super user is something that I really like to be because evaluation

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is made for NCT and MVP.

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It's made by Yurlee, but for this pure user, we have every year two seasons.

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I took the fork.

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I'm very happy for that one.

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What you do is that you are supporting your community.

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There is a web page for Dynamics 365 community and you reply the questions that people ask

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and people do ask lots of questions there.

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So you go in there, you reply them and they can validate your answer or they can like your

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answer.

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And then you collect some points and if you have reached enough points, then you can be

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a super user.

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What I like to be a super user is because you help people.

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It's it's it's committed to work.

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It's not about, I don't know, and I've even been a super user before being an MVP or

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being an MCT.

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And how I decided to be a super user is that 20 years ago, you know, imagine there's not

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this much of a technology, of course, technology world and we still use for to find answers for

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AI.

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When you are searching for an answer of the problem that you face in AX, for example, we

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have to be search it and I always have the answers in Dynamics 365 community and especially

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from two persons.

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I see that there are replies and I was like, wow, they know a lot and they almost reply all

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the issues correctly.

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You find the answers there that you have faced that also other people's faced and you

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solved and I was really when I see them, they were like my heroes, years passed and one

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day I say that, why do I why do I not help people?

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Right.

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Why do not answer the questions?

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I have that information.

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Most of the most of the cases that happen to be as well.

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So I started replying the questions in Dynamics 365 community.

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This is where actually my MVP journey starts as well.

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I never thought that I would be an MVP one day but after I start answering questions, I start

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to be friends with my heroes because they were still there after 20 years.

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And now in the event, so we see each other, I even have photos with them and exactly, you

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know one of them is uncomfortable.

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For the world as hope.

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So, he is a wonderful person, still supporting our community, still my hero.

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And it's about, it's super user because it's like a superhero that helps the people,

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you know, why the super heroes are here for, to help.

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And everybody can be a super user.

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All they have to do is to go on the site and, and you just support, reply, it is questions

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that you have already faced and sold in your lives.

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Yeah.

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That's like, this was a good answer and the people can upward downward it like, I don't

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know, redd it or something.

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Exactly.

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And you can ask AI.

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I feel, even what I do is that you, I didn't use AI for the purpose, but I see people using

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AI and supporting it, it's, it's good enough as well.

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But also sometimes when I, I learn, I read the questions, I say that, okay, I didn't know

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this module.

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Oh, there's some new came that I didn't know of.

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I should learn this one or say, Oh, okay, in the future, I'm looking that there is this

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problem and this is the solution.

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So let's keep this in my mind just in case.

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So it's not just, it's mostly helping the people, but also when you are helping people, they

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help you as well.

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So this is what the community is and you will have friends and friends are for your good

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and bad days and, yeah, the community is very supposable.

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I think this is also be one of the greatest party in the, or, or, or, stuff in the Microsoft

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ecosystem is, it's not all the tech, the most tech is, is really great, but it's, I think

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the community is, is what they build is, it's really strong.

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I don't know, I don't have any idea of the mother tech company have this strong community.

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I think, okay, Apple, Apple has, this is well, but our community is, it's, it's, it's

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really, really have lots of wonderful people, I can say.

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I, I see them in different events.

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I've gone to, to Portuguese for, it was, it was by some, it, perfect people.

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I go, I will go to the dynamics minds in Slovenia, wonderful people, a, a, a, a color cloud

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in a Hamburg, Germany, it's just wonderful people, everybody is trying to do something and they

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are, bleep for free.

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You know, it's just amazing.

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It's amazing because they are very enthusiastic like me.

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I, I got myself enthusiastic because, yeah, where, from the Microsoft perspective, I see

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that there are lots of good things going on and, and you get excited for that and, and

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you would like to add your value in them as well.

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I don't know, maybe I'm just on a heap or just, this is what I am about.

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Yeah, it's, it, at the start, I say, I say, you work in more than 40 projects and you start

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2004.

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And what are the biggest changes you have been seen in ERP over the years?

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Wow, it's just, you know, it's been, okay, so everybody was talking about the AI.

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I, I, I think it was two or three years ago, I do not really remember that one, but then

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I, this is the first thing that I see in from Charles Lamanna.

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Charles Lamanna said, but of course, this is not the, maybe naming of Charles Lamanna, but

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I heard from him first saying that copilot is the UI for AI.

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We said, what?

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We have no idea what copilot is back then.

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We know AI, we have chat GPT, there was chat, I think, whatever.

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And then we say that, what does it mean copilot is UI for you?

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I think this started that fire.

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Before that, yes, of course, dynamics was really good.

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There was lots of investments there, even before the copilot there are financial insights,

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financial insights were generating the machine learning.

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And, but it was just so static.

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Then copilot started.

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I think this, it was the, the biggest start in the evolution.

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And somehow that fire is not very big anymore, yes, there was some things and, but then they

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say something like agents, we were like, okay, we have copilot and they've changed some

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of the names from copilot to copilot to agents.

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We say, okay, agents are fine, but we say that they're not very, very much AI.

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So, some a little bit static, a little bit AI, so it's very in between.

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So, they say, they start saying that a copilot for every employee, an agent for every business

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process.

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And copilot was more about replying your questions, giving you some thinking space and agents

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were for to do business and doing your businesses.

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Then last year.

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I think when I saw that for the first time in my life in dynamics, my jaw drop, it was

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the 365 summit in Lisbon and, and Andre was showing us something called NCP server.

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And I let me, I think it was, yeah, Andre showed there to create a van.

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And the system in Dynamics 365, just writing this, okay, find this vendor, he put the vendor

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name, go to the internet and go to his webpage, it didn't write the webpage there.

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And then collect its data, address information, contact information and, and, and, whatever.

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And create in Dynamics, he write.

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And I was like, what?

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It find out the MCP server with Visual Studio code he was using, he wrote it in the Visual

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Studio code, but the MCP server, it go, it go find out that vendors website put down the

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information, and knows that it should also put currency information because Andre didn't

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write that to put down the currency information because currency information is mandatory,

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not.

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But system told that it should put the currency code because it's mandatory.

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And then, because it's a German company, right, it find out that it has a assumption that

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the currency should be run and put there the information on that one.

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I was like, what?

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I put that.

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And then, let's become and also make a presentation.

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This is why I always say that you should attend these kind of events.

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You cannot see it by reading, you know, it's, you can do it by reading in a way, but I think

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it's very important to go to events, be there or at least some online events if you are

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not able to go there or watch some online meetings, so you have this kind of information.

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And then, let's come there, write down saying that, okay, connect to Dynamics 365 F&O and

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create me a CEO presentation about my cash and it created a PowerPoint automatically

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looking at the Dynamics 365 data, generating a PDF for us.

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You can always create visuals.

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Of course, we can use the Power BI, we can create some apps, but you always require a developer.

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I admit, you still need a developer.

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My husband is a developer, so we need, okay, so to pay the bills, we still need him to

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work.

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At the end, we always hearing the vibe coding for some time, vibe coding, but here we see

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that we have that vibe coding thing.

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So everybody fell in it.

220
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They said, wow, vibe coding, perfect.

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Everybody can code now, right?

222
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No, that's, that's, that's the little long.

223
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Let me continue, so that was my job-dropping moment.

224
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Microsoft started saying something like, "Burg, Ike, we said that we know Ike, ever,

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work, whatever."

226
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And that was actually another thing.

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It's not a tool to use, but it's an understanding.

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It's a labor in between.

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Because when you say AI, AI can do anything, literally anything, go to different websites,

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collect, unhinged data, whatever, or, or, or, or use your data to wherever it requires.

231
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But work Ike does understand you, your patterns, your business, and literally your company.

232
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So they put work Ike in the core saying that with this one, this AI, this copy that is for

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you, for your business, they say.

234
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And then last one, it was in April, so it's very new and hot.

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There is cover.

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So when you go into LinkedIn, it's crazy.

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Everything is talking about the cover.

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I am daily trying different things in co-work and trying to find out the capabilities.

239
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It has skills.

240
00:21:32,240 --> 00:21:33,920
It creates different outputs.

241
00:21:33,920 --> 00:21:37,800
You can do everything, almost everything with co-work.

242
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Last November, my job dropped, and with co-work, my brain explodes.

243
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I can tell you that one.

244
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It's because the co-work is another issue.

245
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New way, it's a new way of work.

246
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I agree, honestly speaking.

247
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It has plugins that collect data.

248
00:22:03,840 --> 00:22:06,720
Let me tell you this one.

249
00:22:06,720 --> 00:22:13,720
I'm here trying to explain how things are now to quickly being implemented.

250
00:22:13,720 --> 00:22:17,240
So we say that speed, whatever.

251
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When I see the first co-work, let me think where it was.

252
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It was in color cloth.

253
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It was in Hamburg.

254
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I go there.

255
00:22:29,400 --> 00:22:35,200
I joined, I have my own session, but I joined my friend's session there talking about

256
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the cover.

257
00:22:36,200 --> 00:22:37,200
It was very new.

258
00:22:37,200 --> 00:22:43,240
I would like to show in color cloth, but it was like one week and I believe that I couldn't

259
00:22:43,240 --> 00:22:44,240
show anything.

260
00:22:44,240 --> 00:22:46,800
So I didn't put it into my agenda.

261
00:22:46,800 --> 00:22:51,920
But I would like to learn it because I started hearing that there will be a cover because

262
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I hear from...

263
00:22:54,920 --> 00:23:00,160
Apple Dunham, one of the big perfect in the...

264
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You know as well.

265
00:23:02,360 --> 00:23:06,040
I see that, okay, there's a cover, so I have to learn it, whatever.

266
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And show us how co-work works.

267
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Back then, it was the first weeks of April when we were there, I think, 15 torso.

268
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They said it, okay, there's co-work that can just take your agenda, can place customer meetings,

269
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automatically, when you write down there with the vibe coding, saying that, okay, we need

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for this customer at 10 a.m.

271
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And I said, okay, I'll do that.

272
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And I said, okay, I wish that we can have some dynamics 365 if they know there, right?

273
00:24:00,360 --> 00:24:05,880
So what I did was that I know that I have my...

274
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It was still impressive.

275
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So I said, okay, I will use some of Dynamics 365 AI Management email creation tools and

276
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also use some co-work because it's using the emails and the team's function, else to shop

277
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in dynamics minds, which is the end of this month.

278
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And saying that, this is what we have now.

279
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Hopefully, Microsoft will have...

280
00:24:33,800 --> 00:24:38,120
I think 365 FONDA integration in the future, I was planning to say.

281
00:24:38,120 --> 00:24:45,120
So I was wrong because after I placed my presentation and after...

282
00:24:45,120 --> 00:24:55,360
Color Cloud in a Microsoft, say that, okay, we have a new apps and...

283
00:24:55,360 --> 00:25:00,840
I think it's nine to 365 FNR, so you can check the data, direct.

284
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We were like, boom.

285
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So it's crazy.

286
00:25:06,560 --> 00:25:09,880
This is how quick the things are.

287
00:25:09,880 --> 00:25:14,960
You think, and Microsoft in a week or two does.

288
00:25:14,960 --> 00:25:19,440
So this...

289
00:25:19,440 --> 00:25:26,400
When we are talking about the AI, of the co-pilot and how the things are, we are thinking

290
00:25:26,400 --> 00:25:30,000
of 20 years ago.

291
00:25:30,000 --> 00:25:34,880
It's hugely speedy.

292
00:25:34,880 --> 00:25:42,560
It's a good thing, but it's really hard to evolve within for the months that are in my age

293
00:25:42,560 --> 00:25:43,560
movie.

294
00:25:43,560 --> 00:25:56,320
Up in the end, you have to keep on learning by using Microsoft Learn or attending events.

295
00:25:56,320 --> 00:26:04,720
There are very good fast track videos that Microsoft Fast Track team does, so you always keep

296
00:26:04,720 --> 00:26:09,680
on moving from yet perspective.

297
00:26:09,680 --> 00:26:12,040
Awesome.

298
00:26:12,040 --> 00:26:15,040
I think a little bit...

299
00:26:15,040 --> 00:26:20,480
There is so much happening in financial operations.

300
00:26:20,480 --> 00:26:31,600
How have the role of financial teams evolved since the start of AI in your perspective?

301
00:26:31,600 --> 00:26:34,400
Let me go this one.

302
00:26:34,400 --> 00:26:35,400
I will just...

303
00:26:35,400 --> 00:26:40,680
I use this story, and this has been told by my mother.

304
00:26:40,680 --> 00:26:48,560
So she was working as a manager of human resources, but of course before she was a manager.

305
00:26:48,560 --> 00:26:57,900
She started from the beginning, and when I first started, it's very important that you

306
00:26:57,900 --> 00:27:03,080
can make some in your mind.

307
00:27:03,080 --> 00:27:14,120
So the best person of the company was the people that can sum all the information from

308
00:27:14,120 --> 00:27:15,440
their mind.

309
00:27:15,440 --> 00:27:20,080
Then she said that we have calculators.

310
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And what we do is that we calculate, we do the sum in the calculators, and then the sum

311
00:27:25,320 --> 00:27:32,960
has been made by the people who know who already done, and then we check together, which one

312
00:27:32,960 --> 00:27:33,960
is the core?

313
00:27:33,960 --> 00:27:38,320
And then we start trusting on calculators.

314
00:27:38,320 --> 00:27:43,800
Then one time she explained, there is a computer game, and there was just one computer in the

315
00:27:43,800 --> 00:27:51,040
company within a room that you cannot go in, you have to need to have a key, and you go

316
00:27:51,040 --> 00:27:56,880
in there, and you put the values and arm it up whatever.

317
00:27:56,880 --> 00:28:04,080
What they do is that first calculate in the calculator and in the computer, and then at

318
00:28:04,080 --> 00:28:06,320
some time they start trusting.

319
00:28:06,320 --> 00:28:11,520
Then this is now where I start, the ERP scheme.

320
00:28:11,520 --> 00:28:12,520
Right?

321
00:28:12,520 --> 00:28:15,360
We are pizza tools that we started using.

322
00:28:15,360 --> 00:28:20,080
So what people do is that they were using their offices, of course, X-Wah.

323
00:28:20,080 --> 00:28:26,360
Then we say office, it's X-L, of course, they did the X-L, and they put the information

324
00:28:26,360 --> 00:28:32,960
in ERP, like Dynamics Tristics, what, and they built the trust on dynamics.

325
00:28:32,960 --> 00:28:35,560
There was always some concern on that one.

326
00:28:35,560 --> 00:28:41,040
Even if you are using the computer, even if you are using the ERP systems, I always faced

327
00:28:41,040 --> 00:28:42,800
the same question.

328
00:28:42,800 --> 00:28:48,080
They say that, "Neel, I lose my job."

329
00:28:48,080 --> 00:28:53,000
This is the most common questions that comes here.

330
00:28:53,000 --> 00:29:02,000
And then we now have the AI, and we have the vibe coding that everybody can code.

331
00:29:02,000 --> 00:29:07,440
People keep on asking, "Will I lose my job with this AI?"

332
00:29:07,440 --> 00:29:09,480
It's tricky question.

333
00:29:09,480 --> 00:29:11,920
I have two answers.

334
00:29:11,920 --> 00:29:17,960
So when you look, you know that we do not see any chimney sweepers that much today, right?

335
00:29:17,960 --> 00:29:20,560
It's changed because life changed.

336
00:29:20,560 --> 00:29:26,000
But this doesn't mean that chimney sweepers are not doing something else.

337
00:29:26,000 --> 00:29:33,920
Or we do not see people that are lighting the lamps, like in London in 50s or 40s.

338
00:29:33,920 --> 00:29:39,440
Now there is electricity and everybody, all the lights are being on, so.

339
00:29:39,440 --> 00:29:41,080
This is a tricky question.

340
00:29:41,080 --> 00:29:44,240
I always say it's the evolution.

341
00:29:44,240 --> 00:29:52,840
This doesn't mean that you will lose your job, but it's more about the change.

342
00:29:52,840 --> 00:29:53,840
You will evolve.

343
00:29:53,840 --> 00:29:56,240
You will change in that way.

344
00:29:56,240 --> 00:30:02,080
In the back days, there are more accountants, less developer, and now we have more developer

345
00:30:02,080 --> 00:30:03,840
business accountants.

346
00:30:03,840 --> 00:30:08,760
So the type of work, the way of work, will change.

347
00:30:08,760 --> 00:30:16,880
So this is first my answer how dynamics and processes will affect.

348
00:30:16,880 --> 00:30:23,520
The second one is that what we say, I heard it in one of the conferences and I really like

349
00:30:23,520 --> 00:30:32,040
it and I will use it now, is why coding is not by engineering.

350
00:30:32,040 --> 00:30:35,240
So I can do why coding.

351
00:30:35,240 --> 00:30:38,320
I can write whatever I want to there.

352
00:30:38,320 --> 00:30:40,080
But it's still a system.

353
00:30:40,080 --> 00:30:48,920
So still someone that web engineer, which is in my husband, that will not lose his job,

354
00:30:48,920 --> 00:30:57,280
needs to go to do some setups, not just the setups, but also do the governance to be

355
00:30:57,280 --> 00:31:00,400
sure from the very perspective.

356
00:31:00,400 --> 00:31:11,760
It doesn't go something to some places that will risk my company's data and I do not, to

357
00:31:11,760 --> 00:31:16,080
be sure that I'm connecting the correct data from the correct place.

358
00:31:16,080 --> 00:31:18,520
It improvised, right?

359
00:31:18,520 --> 00:31:25,560
This is why we have work active, but still you have to close and open some gateways to where to

360
00:31:25,560 --> 00:31:27,280
look in.

361
00:31:27,280 --> 00:31:35,120
And also I should be even if I've written the web coding, I should be one as a business

362
00:31:35,120 --> 00:31:44,320
user, as a business department to know at least it's not the AI is not like improvising.

363
00:31:44,320 --> 00:31:53,320
It's just go unhinged and the data should be correct for you to your get for me, not like

364
00:31:53,320 --> 00:31:54,600
replacing the ERP.

365
00:31:54,600 --> 00:32:03,200
ERP will be there forever, but like the computers, life phones, like electricity, honestly

366
00:32:03,200 --> 00:32:09,640
seeing, it's just making our lives easier.

367
00:32:09,640 --> 00:32:16,160
If we say that change is a bad thing, then none of us should be using the cars, okay?

368
00:32:16,160 --> 00:32:17,400
We can walk away.

369
00:32:17,400 --> 00:32:21,920
We can use the horses, the horses you don't.

370
00:32:21,920 --> 00:32:28,520
Because it's like cards, easier to do the things or or by bikes, it depends on which one

371
00:32:28,520 --> 00:32:30,040
you prefer.

372
00:32:30,040 --> 00:32:37,240
So from that perspective, this is why I always saying that open to the change, but not

373
00:32:37,240 --> 00:32:45,320
wait for change to come for you, learn it, change it and work on it.

374
00:32:45,320 --> 00:32:54,080
There are lots of agents there in dynamics, in co-priest studio, but you can create your

375
00:32:54,080 --> 00:32:55,920
agents as well.

376
00:32:55,920 --> 00:33:02,880
So as we said before, there are developers and there are good developers, right?

377
00:33:02,880 --> 00:33:03,880
I always say that.

378
00:33:03,880 --> 00:33:06,240
Everybody can code.

379
00:33:06,240 --> 00:33:10,720
Most developers do is that they copy paste from the back, right?

380
00:33:10,720 --> 00:33:13,480
Or from the previous projects.

381
00:33:13,480 --> 00:33:19,800
But a good developer go into the code and make it optimized to make it work better.

382
00:33:19,800 --> 00:33:29,360
In zero, at XT, database, performance, whatever.

383
00:33:29,360 --> 00:33:33,600
So we said there were developers, there were good developers.

384
00:33:33,600 --> 00:33:37,360
And now we have the wipe coders and there are wipe engineers.

385
00:33:37,360 --> 00:33:45,800
Wipe engineers will create new agents, agents for your work, this is good luck to use.

386
00:33:45,800 --> 00:33:54,240
And also be sure that agents are working clearly not to put everything into one agent.

387
00:33:54,240 --> 00:34:06,680
But from the right agent agents workflows, and then to manage the process wisely, secure

388
00:34:06,680 --> 00:34:15,480
it, governance, and this will now be very important in the world of AI.

389
00:34:15,480 --> 00:34:23,440
Or else, no, if you put anything, it's a toddler, right?

390
00:34:23,440 --> 00:34:34,840
And also this naming from my friends in EPPC, European Cultural Conference that taken

391
00:34:34,840 --> 00:34:39,800
long for the designs, it's a toddler.

392
00:34:39,800 --> 00:34:45,440
So you said to your toddler saying that, okay, do not talk with strangers, right?

393
00:34:45,440 --> 00:34:51,840
So there should be someone writing the AI saying that, don't talk to this stranger, don't

394
00:34:51,840 --> 00:34:52,840
talk, go that, right?

395
00:34:52,840 --> 00:34:58,520
Do not put your finger in the switch, right?

396
00:34:58,520 --> 00:35:08,600
So this assumption, I think is very important when it comes to the setups.

397
00:35:08,600 --> 00:35:17,360
And for now, at least this is what we are waiting for on the wipe engineers to do so.

398
00:35:17,360 --> 00:35:18,600
Awesome.

399
00:35:18,600 --> 00:35:28,200
So human-dition, co-pilot, agents, and co-work, how you define those concepts inside

400
00:35:28,200 --> 00:35:32,600
Dynamics 365 financial operations.

401
00:35:32,600 --> 00:35:39,520
That's a good question actually, because there are lots of things that you can manage.

402
00:35:39,520 --> 00:35:45,720
Agents are the things that you use to do your work.

403
00:35:45,720 --> 00:35:52,360
You can use agents in co-work, you can use agents in co-pilot studio, or you can use some

404
00:35:52,360 --> 00:35:57,040
agents directly in Dynamics 365.

405
00:35:57,040 --> 00:36:01,040
The agents in Dynamics 365 are a little bit more static.

406
00:36:01,040 --> 00:36:09,440
For example, there is a supplier communication agent, and what it can do is to do the related

407
00:36:09,440 --> 00:36:11,760
task.

408
00:36:11,760 --> 00:36:23,400
Or you can use into co-pilot studio, for example, use the co-pilot for Dynamics 365 agent,

409
00:36:23,400 --> 00:36:32,120
or analyze the agent which is using the business performance analytics tool to gather out the

410
00:36:32,120 --> 00:36:39,080
data and put you all the details as informative.

411
00:36:39,080 --> 00:36:49,720
But it's very important you to know which tool works for what and which skills it has.

412
00:36:49,720 --> 00:36:54,840
For example, in co-pilot studio, in Dynamics I told you that there are very specific agents

413
00:36:54,840 --> 00:36:59,160
that only do what are named for.

414
00:36:59,160 --> 00:37:06,920
In co-pilot studio, when you use it, use these agents of the Dynamics 365, 800 agents.

415
00:37:06,920 --> 00:37:11,760
It gives you a wonderful insights on your business.

416
00:37:11,760 --> 00:37:21,560
It gives you data, but not data also if you ask them to give you insights.

417
00:37:21,560 --> 00:37:28,240
It looks, I don't know where, but it really gives you very wonderful insights and it talks

418
00:37:28,240 --> 00:37:29,240
a lot.

419
00:37:29,240 --> 00:37:34,480
It talks pages and pages on what you should do, where you should do, saying that you have

420
00:37:34,480 --> 00:37:38,840
to connect, contact with this one, that, whatever.

421
00:37:38,840 --> 00:37:52,280
Or you can use agents, for example, in Teams and Outlook or even PowerPoint as co-pilot.

422
00:37:52,280 --> 00:37:54,720
And also you can use co-work.

423
00:37:54,720 --> 00:38:02,880
Co-work is actually called it co-pilot-co-work, but I always imagine if this is not something

424
00:38:02,880 --> 00:38:09,880
official, I think.

425
00:38:09,880 --> 00:38:17,800
In co-work, it's more about the communication tool that works on M365.

426
00:38:17,800 --> 00:38:26,760
For example, you can create, you can ask co-work, which I have tried, saying that, "Okay,

427
00:38:26,760 --> 00:38:32,760
I would like to place a meeting with this customer and take this customer's email address

428
00:38:32,760 --> 00:38:35,120
from the collection contact."

429
00:38:35,120 --> 00:38:37,040
And then, "Setup a meeting."

430
00:38:37,040 --> 00:38:39,840
Also, "Please prepare for the meeting."

431
00:38:39,840 --> 00:38:40,840
Me for the meeting.

432
00:38:40,840 --> 00:38:47,440
So when I say "prepare for the meeting," it creates a word document and sharing its insights

433
00:38:47,440 --> 00:38:49,760
about, "I should talk in this kind of a meeting."

434
00:38:49,760 --> 00:38:54,240
I say that there is a payment conflict, so give me, "It did."

435
00:38:54,240 --> 00:38:58,040
It also puts in there some aging information, whatever.

436
00:38:58,040 --> 00:39:01,040
Then I say that, "Okay, now create me a presentation."

437
00:39:01,040 --> 00:39:07,800
It creates a new presentation to show in the meeting that I will have, which has been

438
00:39:07,800 --> 00:39:08,800
planned.

439
00:39:08,800 --> 00:39:13,520
And also, I say that, "Okay, send me this information via email."

440
00:39:13,520 --> 00:39:23,520
So it sends me this information via email, the PDF of the invoices, and the Excel sheet of

441
00:39:23,520 --> 00:39:25,880
all the invoices that it has.

442
00:39:25,880 --> 00:39:32,440
And also, you can say that, "Okay, give me some adaptive card report and send them to my

443
00:39:32,440 --> 00:39:33,440
teams."

444
00:39:33,440 --> 00:39:35,520
And it does all that.

445
00:39:35,520 --> 00:39:41,840
So when we say that, if we should use compilers studio or we should use the code work or

446
00:39:41,840 --> 00:39:47,040
we should use Dynamics agents or any other agents, it depends.

447
00:39:47,040 --> 00:39:53,360
This is why you need to know which one does what and what do you require.

448
00:39:53,360 --> 00:40:04,000
And also, it's very important to set up security rules, because you do not want to reach out

449
00:40:04,000 --> 00:40:08,000
the sensitive data.

450
00:40:08,000 --> 00:40:11,000
This is also bad.

451
00:40:11,000 --> 00:40:21,440
So when we look at what I will use is that I will use homework as the endpoint of the

452
00:40:21,440 --> 00:40:29,440
users who will interact with, for example, a customer or vendor and requires data and information

453
00:40:29,440 --> 00:40:30,440
from the system.

454
00:40:30,440 --> 00:40:33,480
I would use at that point, probably.

455
00:40:33,480 --> 00:40:38,360
I will just compile studio for more management.

456
00:40:38,360 --> 00:40:45,160
I mean, for example, if I would like to inquire how, what are my risky customers are, how

457
00:40:45,160 --> 00:40:51,400
I can just contact with them, how, what should I do as a company?

458
00:40:51,400 --> 00:40:55,360
To make these less risky.

459
00:40:55,360 --> 00:41:00,240
So it can give more insights from the more spikest.

460
00:41:00,240 --> 00:41:06,880
Yeah, when we talk about risk, how important are governance compliance and auditability

461
00:41:06,880 --> 00:41:12,480
when introducing AI into finance, especially a DFO?

462
00:41:12,480 --> 00:41:13,480
Yes.

463
00:41:13,480 --> 00:41:21,080
So this is where I think, as I said, wipe engineering is really crucial.

464
00:41:21,080 --> 00:41:28,080
So what hasn't changed is that we are still building business, the same goal, the firm

465
00:41:28,080 --> 00:41:29,400
method.

466
00:41:29,400 --> 00:41:33,400
And we still maximize the value from the tools.

467
00:41:33,400 --> 00:41:37,320
We are using the tools as much as we can.

468
00:41:37,320 --> 00:41:43,280
And governance, of course, consistency, security and mentoring is important.

469
00:41:43,280 --> 00:41:48,080
And also there is a room for innovation.

470
00:41:48,080 --> 00:41:57,480
But when I look into how to manage AI, I think, is very important to have the environment's

471
00:41:57,480 --> 00:41:59,080
strategy management.

472
00:41:59,080 --> 00:42:07,200
So you should know which environments to use, which technologies in this case.

473
00:42:07,200 --> 00:42:08,720
So is it in production?

474
00:42:08,720 --> 00:42:13,640
Is it in dev environment on how the security is to be managed?

475
00:42:13,640 --> 00:42:18,520
And also it's very important to use the agents.

476
00:42:18,520 --> 00:42:22,440
You have to set up the context correctly.

477
00:42:22,440 --> 00:42:25,880
You have to add the knowledge sources, you have to manage skills.

478
00:42:25,880 --> 00:42:28,360
Or else, as I said, it will go anywhere.

479
00:42:28,360 --> 00:42:34,080
It will look any web pages that should not be required to go.

480
00:42:34,080 --> 00:42:38,440
And also that you need to set up the agent collaboration.

481
00:42:38,440 --> 00:42:41,000
So you cannot put everything into one agent to do.

482
00:42:41,000 --> 00:42:42,760
So you have to do the workflows.

483
00:42:42,760 --> 00:42:44,600
You have to monitor them.

484
00:42:44,600 --> 00:42:51,520
You have to be sure because the refreedom is also responsibility.

485
00:42:51,520 --> 00:42:54,000
So why it to be so casual with the AI?

486
00:42:54,000 --> 00:43:00,920
So you should control the data leakage, user security, regulatory violations.

487
00:43:00,920 --> 00:43:10,960
And you should continue on continuous improvement from that purpose.

488
00:43:10,960 --> 00:43:26,560
So it's very critical that some people in there trying to handle all these information

489
00:43:26,560 --> 00:43:29,720
in the system and manage them.

490
00:43:29,720 --> 00:43:38,480
Because or else, there will be an operational chaos, data leakages that you cannot manage.

491
00:43:38,480 --> 00:43:47,360
But what I also think is good is when you go for the AI trust, if you are saying that I have

492
00:43:47,360 --> 00:43:54,720
three or four things I can tell for if trust the AI first, it's a toddler.

493
00:43:54,720 --> 00:43:55,720
Okay.

494
00:43:55,720 --> 00:43:58,440
So you teach and learn together.

495
00:43:58,440 --> 00:44:00,720
You always learn things from your children.

496
00:44:00,720 --> 00:44:05,760
So I have a 14 year old, so I'm still learning from him.

497
00:44:05,760 --> 00:44:11,000
So they have really good ideas and AI can have very good ideas.

498
00:44:11,000 --> 00:44:17,080
For example, when I say that, okay, create this one, it creates and sometimes creates it more,

499
00:44:17,080 --> 00:44:23,880
okay, give more information, which is not required, which is not fulfilled in the system.

500
00:44:23,880 --> 00:44:25,360
So you teach and learn.

501
00:44:25,360 --> 00:44:35,480
So don't use it by writing one sentence of or five sentences of wife coding and a sum

502
00:44:35,480 --> 00:44:38,440
that this is the perfect thing.

503
00:44:38,440 --> 00:44:46,200
No, always control it and teach it because it's AI is artificial intelligence learning

504
00:44:46,200 --> 00:44:47,840
the toddler.

505
00:44:47,840 --> 00:44:51,280
Do not put them unhinged.

506
00:44:51,280 --> 00:44:58,240
So governance is very important, security setting up agents, going in the descriptions and

507
00:44:58,240 --> 00:45:00,120
fulfill it correctly.

508
00:45:00,120 --> 00:45:07,080
And also, what I like is that I would advise for the people who still do not use or planning

509
00:45:07,080 --> 00:45:13,320
to use, go for the read the documentation of Microsoft of responsible AI in the responsible

510
00:45:13,320 --> 00:45:19,200
AI, Microsoft explained what the responsible AI perspective of Microsoft is.

511
00:45:19,200 --> 00:45:26,120
But this is a very detailed document that can be discussed for another hour, but yeah,

512
00:45:26,120 --> 00:45:27,120
user.

513
00:45:27,120 --> 00:45:35,160
But as I said, as before, AI is when I set up the ERP is I always say it depends on the

514
00:45:35,160 --> 00:45:36,160
users.

515
00:45:36,160 --> 00:45:38,640
It depends on the people.

516
00:45:38,640 --> 00:45:45,600
They always told me that will they have these reports in the system and I always say that

517
00:45:45,600 --> 00:45:56,080
you may, why you do not put the correct information, correct data into the system, then there's

518
00:45:56,080 --> 00:46:03,080
not like if you do not, if finance team do not post the in voices at the accounting team,

519
00:46:03,080 --> 00:46:08,320
do not post the in voices, finance team cannot do the cash flow, correct?

520
00:46:08,320 --> 00:46:12,240
If the cash flow in the system, yes, but the users didn't.

521
00:46:12,240 --> 00:46:21,600
So if you do not post in voices in the system, then your manager cannot use the co-pilot studio

522
00:46:21,600 --> 00:46:27,640
or co-work or whatever, which technology it is, cannot take the correct data.

523
00:46:27,640 --> 00:46:33,240
So we always say that, whooping, whoopo, what?

524
00:46:33,240 --> 00:46:36,080
It's more shiny, but it's the same.

525
00:46:36,080 --> 00:46:43,320
So I think when you go for the trust, for things, teach and learn together, do not make

526
00:46:43,320 --> 00:46:52,920
it unhinged, make governance, read the responsible AI documentation of the Microsoft and have good

527
00:46:52,920 --> 00:46:57,160
and responsible users before responsible AI.

528
00:46:57,160 --> 00:47:01,080
So this is what I would tell in the end.

529
00:47:01,080 --> 00:47:02,080
Awesome.

530
00:47:02,080 --> 00:47:08,240
Now we come to one of my favorite parts, I have the three quotes, I looked a little bit

531
00:47:08,240 --> 00:47:14,280
into LinkedIn, what people write, and I give you the quote and you say, what do you think

532
00:47:14,280 --> 00:47:16,280
about this quote, okay?

533
00:47:16,280 --> 00:47:17,280
Okay.

534
00:47:17,280 --> 00:47:24,840
The ERP systems are becoming decision-making platforms, not just transactional systems.

535
00:47:24,840 --> 00:47:31,640
It's not ERP systems, I think it's the agents or co-pilot that you use it.

536
00:47:31,640 --> 00:47:42,560
So it will not, ERP systems will be still there, will not be deciding, will have the offerings,

537
00:47:42,560 --> 00:47:50,880
I can say, they offer, but the thing is that you decide, because you have the, not just

538
00:47:50,880 --> 00:47:59,080
IQ, we have IQ, it's artificial, it's AI, it's artificial, we have IQ, we are on minds,

539
00:47:59,080 --> 00:48:05,240
and plus we have one thing better, we have each, right?

540
00:48:05,240 --> 00:48:11,380
For example, looking at your data, it can say that, okay, this customer will not pay you

541
00:48:11,380 --> 00:48:14,480
and close all your relationship and sue it.

542
00:48:14,480 --> 00:48:20,480
ER can say that, looking at the data can offer you to do that.

543
00:48:20,480 --> 00:48:23,440
Should you do it or not?

544
00:48:23,440 --> 00:48:30,120
Does it human looking at the reports offerings from the AI?

545
00:48:30,120 --> 00:48:36,960
As we, AI makes it easier because what we did was that before we look at the reports,

546
00:48:36,960 --> 00:48:41,440
there are several reports that we look at it, whatever, now we have AI, it's making us

547
00:48:41,440 --> 00:48:50,000
live easier, but it's us to do the decision-making and, okay?

548
00:48:50,000 --> 00:48:57,320
So you may say that, okay, I know this customer, normally he paid, but somehow he is no problem,

549
00:48:57,320 --> 00:49:03,840
I know that the, now these are days, the economy is not good, but he is a trustworthy person,

550
00:49:03,840 --> 00:49:06,800
so I will continue working with it.

551
00:49:06,800 --> 00:49:09,160
So this is a decision-making.

552
00:49:09,160 --> 00:49:17,200
Decision-making is not to give, according to the reports, according to AI, to purchase the

553
00:49:17,200 --> 00:49:19,720
low cost thing.

554
00:49:19,720 --> 00:49:26,200
Because you know your vendor, you may have been friends with him for years and you know

555
00:49:26,200 --> 00:49:31,840
where he is and you can think of that he could be better in the future.

556
00:49:31,840 --> 00:49:42,720
So you have IQ, better EQ, this is what I say, so you have to decide that one.

557
00:49:42,720 --> 00:49:46,200
And the next one is Copylidus, a new user interface.

558
00:49:46,200 --> 00:49:47,200
Correct.

559
00:49:47,200 --> 00:49:51,600
It's a new user interface, not a user.

560
00:49:51,600 --> 00:49:53,960
It's both nine for you.

561
00:49:53,960 --> 00:49:56,520
So you should use it.

562
00:49:56,520 --> 00:49:59,520
We, it's not about the ERP's, right?

563
00:49:59,520 --> 00:50:06,880
What I did was that I planned all my ITL vacation on Copylidus, what subject?

564
00:50:06,880 --> 00:50:09,040
You know that there's Copylidus, what subject?

565
00:50:09,040 --> 00:50:11,320
There's Copylidus, what's that?

566
00:50:11,320 --> 00:50:13,360
As an application, whatever.

567
00:50:13,360 --> 00:50:19,000
I said that, okay, plan my day and somehow if I could make it, if it's 11 o'clock and

568
00:50:19,000 --> 00:50:21,840
it's not there, I was not being able to do that.

569
00:50:21,840 --> 00:50:24,440
I said that, okay, I'm here, plan again.

570
00:50:24,440 --> 00:50:28,560
So it's a user interface that I use, but I make the decision.

571
00:50:28,560 --> 00:50:36,040
So again, because I plan to have my meal half an hour, but an hour, so the plan is changed

572
00:50:36,040 --> 00:50:39,200
at budgets change, whatever.

573
00:50:39,200 --> 00:50:47,440
So it's an user interface I agree that helps you to do your business.

574
00:50:47,440 --> 00:50:48,440
Okay.

575
00:50:48,440 --> 00:50:54,400
In the future, we need more human sea in AI.

576
00:50:54,400 --> 00:50:55,400
No.

577
00:50:55,400 --> 00:50:59,160
I don't like it.

578
00:50:59,160 --> 00:51:00,960
Because it's not human.

579
00:51:00,960 --> 00:51:05,040
As I said, it doesn't have an AQ and it will never have.

580
00:51:05,040 --> 00:51:14,200
But it may be a little bit have the humanish effects because it learns and it learns from

581
00:51:14,200 --> 00:51:22,880
the web of course and we post every hour, you know, emotion, of course, into the value, but

582
00:51:22,880 --> 00:51:28,440
I think in the end, human is a human and machine is a machine.

583
00:51:28,440 --> 00:51:29,920
It's a better machine.

584
00:51:29,920 --> 00:51:37,120
It's better than the calculator and even Excel is better in these days and has a co-pilot

585
00:51:37,120 --> 00:51:39,640
itself, but machine is the machine.

586
00:51:39,640 --> 00:51:45,200
So I think this interaction is something that we really need.

587
00:51:45,200 --> 00:51:54,760
In the end, we are also humans and even though we are mostly on our computers, we still need

588
00:51:54,760 --> 00:51:57,680
to see some friends and be more human.

589
00:51:57,680 --> 00:52:01,560
I cannot imagine even the AI systems talk with each other.

590
00:52:01,560 --> 00:52:08,880
I don't think that we will have that vibe, anything, who knows who knows the future.

591
00:52:08,880 --> 00:52:09,880
We can predict.

592
00:52:09,880 --> 00:52:13,680
We can predict the limits as well, but yeah, no.

593
00:52:13,680 --> 00:52:14,680
Yeah.

594
00:52:14,680 --> 00:52:15,680
Okay.

595
00:52:15,680 --> 00:52:19,600
Then let's last part.

596
00:52:19,600 --> 00:52:21,000
Let's do rapid pi around.

597
00:52:21,000 --> 00:52:26,480
Before that, let me give you one more code.

598
00:52:26,480 --> 00:52:27,840
You will give me three.

599
00:52:27,840 --> 00:52:29,560
I give you one.

600
00:52:29,560 --> 00:52:33,560
So this is from Charles Lamanah again.

601
00:52:33,560 --> 00:52:41,480
And when they first started this co-pilot thing, we said that a co-pilot, modern naming,

602
00:52:41,480 --> 00:52:48,360
whatever he said, you drive, AI is the co-pilot.

603
00:52:48,360 --> 00:53:01,040
So it's very important when you are using your system to know that you are on the wheel,

604
00:53:01,040 --> 00:53:04,640
so we are driving.

605
00:53:04,640 --> 00:53:13,360
AI is user interface, which is named as co-pilot, helping us to make decisions like the reports

606
00:53:13,360 --> 00:53:15,160
in the ARP.

607
00:53:15,160 --> 00:53:20,320
Even before, if we have paper reports, we were looking at, but we are driving.

608
00:53:20,320 --> 00:53:28,080
So don't let a toddler drive your car for you.

609
00:53:28,080 --> 00:53:29,080
Okay.

610
00:53:29,080 --> 00:53:30,080
So.

611
00:53:30,080 --> 00:53:31,080
Yeah.

612
00:53:31,080 --> 00:53:32,080
I drive.

613
00:53:32,080 --> 00:53:33,080
I think I live in a drowbooty.

614
00:53:33,080 --> 00:53:38,080
It's also really good looking here.

615
00:53:38,080 --> 00:53:45,960
But I also see that when we call, we see, and I have work for some companies they make

616
00:53:45,960 --> 00:53:53,920
autonomous driving and see this says, I don't know, then more than 12 years.

617
00:53:53,920 --> 00:53:56,920
Next month's absolutely autonomous driving.

618
00:53:56,920 --> 00:53:58,640
We have by my car.

619
00:53:58,640 --> 00:54:05,360
So that is, yeah, I think that's something people also have think about when they say, oh,

620
00:54:05,360 --> 00:54:09,040
I, it's, it's killed my job or something.

621
00:54:09,040 --> 00:54:16,160
Here I think if you come to the autonomous driving, I'm not sure when I will trust that.

622
00:54:16,160 --> 00:54:17,160
Okay.

623
00:54:17,160 --> 00:54:23,360
First, I need to read out the responsible AI documentation from my course of order,

624
00:54:23,360 --> 00:54:27,120
that autonomous, you know, it's risky.

625
00:54:27,120 --> 00:54:32,840
Maybe it has less risk because humans may, may make more errors during the driving.

626
00:54:32,840 --> 00:54:33,840
I agree.

627
00:54:33,840 --> 00:54:38,000
Not over very much against it.

628
00:54:38,000 --> 00:54:44,400
Honestly speaking, but you know, when you are changing the, still we have good tools in our

629
00:54:44,400 --> 00:54:50,680
cars like when you try to go left and if you didn't just open up your signal, it tries

630
00:54:50,680 --> 00:54:52,520
to take you to the right.

631
00:54:52,520 --> 00:54:57,800
But in this case, if just something urgent happens into my right, but it happens.

632
00:54:57,800 --> 00:55:03,240
It's still not very automated, but it's also, yeah, bring some risks.

633
00:55:03,240 --> 00:55:08,000
It's AI, do so.

634
00:55:08,000 --> 00:55:16,320
We cannot assume, you know, when you were watching like back to the future, not only in exactly

635
00:55:16,320 --> 00:55:21,920
when was the time in 1985 or 2025, something like that.

636
00:55:21,920 --> 00:55:25,440
You know what we were expecting from the future to be?

637
00:55:25,440 --> 00:55:30,760
2005 was, I think, 2005.

638
00:55:30,760 --> 00:55:36,040
So you were expecting lots of things and I was really looking for it.

639
00:55:36,040 --> 00:55:41,240
We are not there, but we have achieved a lot in different cases.

640
00:55:41,240 --> 00:55:48,560
So all that I can see is that I'm not a fortune teller.

641
00:55:48,560 --> 00:55:56,760
So I cannot assume if this was succeed and it could be like terminate or not.

642
00:55:56,760 --> 00:56:11,640
But for now, at least for this year, hopefully, let's learn, see and then assume that everything

643
00:56:11,640 --> 00:56:15,880
goes right, but hands on the view.

644
00:56:15,880 --> 00:56:22,200
Okay, then we started a rapid fire round.

645
00:56:22,200 --> 00:56:29,200
So most underrated business app in Microsoft ecosystem.

646
00:56:29,200 --> 00:56:36,840
Oh my God, just let me think.

647
00:56:36,840 --> 00:56:39,360
In Microsoft, I'm not so aware.

648
00:56:39,360 --> 00:56:41,360
I know in Dynamics.

649
00:56:41,360 --> 00:56:43,640
Okay, Dynamics.

650
00:56:43,640 --> 00:56:46,640
In Dynamics, I think it's the financial insights.

651
00:56:46,640 --> 00:56:52,160
It's very underrated, most enough in use, which I really like to make a demo for it.

652
00:56:52,160 --> 00:56:58,240
Because it's machine learning and it even if I'm not a fortune teller and even if I cannot

653
00:56:58,240 --> 00:57:02,080
foresee the future, it was predictions.

654
00:57:02,080 --> 00:57:04,040
So you can do it.

655
00:57:04,040 --> 00:57:15,760
But when I look at, if you are asking from the Microsoft way, also, I think, Office, everybody

656
00:57:15,760 --> 00:57:17,520
knows Excel.

657
00:57:17,520 --> 00:57:23,360
Some people really, really know Excel very, very wonderfully, but I think the office is very

658
00:57:23,360 --> 00:57:24,360
underrated.

659
00:57:24,360 --> 00:57:36,760
So I was in EPPC a couple of days ago and I see that what can co-pilot can do.

660
00:57:36,760 --> 00:57:41,080
I can not even imagine thinking on how to do it.

661
00:57:41,080 --> 00:57:49,400
So it creates PowerPoints, it creates some agreements, political pilot looking at, whatever,

662
00:57:49,400 --> 00:57:52,160
whatever again.

663
00:57:52,160 --> 00:58:03,240
So I think people know very less that they should know from the office capabilities.

664
00:58:03,240 --> 00:58:14,520
They know how a beautiful tool it is with the co-pilot, they will be out, honestly speaking.

665
00:58:14,520 --> 00:58:23,200
When you talk to a finance company, what process should they automate?

666
00:58:23,200 --> 00:58:28,160
So directly.

667
00:58:28,160 --> 00:58:35,920
There is a good agent in Dynamist 365, Finance Reconciliation agent because reconciliation is really

668
00:58:35,920 --> 00:58:43,360
pain for the accountants in the end.

669
00:58:43,360 --> 00:58:51,800
So I would use the agent of the account reconciliation if I were them.

670
00:58:51,800 --> 00:58:53,800
This is not for new.

671
00:58:53,800 --> 00:59:00,640
I think it was announced last year or the previous, I'm not so sure, but I would use it.

672
00:59:00,640 --> 00:59:12,240
But rather than that, not as a finance company, but as a finance person, if I was a manager,

673
00:59:12,240 --> 00:59:21,080
first thing that I would do is that, of course, the co-work is just not yet in release, it's

674
00:59:21,080 --> 00:59:24,960
in front of me.

675
00:59:24,960 --> 00:59:29,920
But I would ask someone to put the front of me in front of me.

676
00:59:29,920 --> 00:59:40,240
The first is the co-pilot studio with the Dynamist 365, and I will look out for my company

677
00:59:40,240 --> 00:59:44,080
to where we are, what it offers.

678
00:59:44,080 --> 00:59:52,960
Of course, we still need people that have expertise on how to manage the companies to give

679
00:59:52,960 --> 00:59:54,440
advises from back.

680
00:59:54,440 --> 01:00:03,280
I think co-pilot studio with the agent of FNO is giving us a very valuable information

681
01:00:03,280 --> 01:00:05,080
as well.

682
01:00:05,080 --> 01:00:13,640
When Microsoft, tomorrow, showed release one thing in Dynamics 365, what is it?

683
01:00:13,640 --> 01:00:16,560
Can I have a question again?

684
01:00:16,560 --> 01:00:17,560
Yeah.

685
01:00:17,560 --> 01:00:25,240
When you can say to Microsoft, you have to release something in Dynamics financial tomorrow.

686
01:00:25,240 --> 01:00:28,280
What feature or tool should be?

687
01:00:28,280 --> 01:00:36,000
I did, and I did not out loud, but anyway, in a record too.

688
01:00:36,000 --> 01:00:43,600
What would I, I am not so sure, but what would I ask anymore than co-work right now in

689
01:00:43,600 --> 01:00:44,600
Microsoft?

690
01:00:44,600 --> 01:00:53,600
I don't know, on the list.

691
01:00:53,600 --> 01:01:02,520
Maybe what I would ask for them is that we have the sidecar functionality in FNO.

692
01:01:02,520 --> 01:01:05,120
Normally how it worked was that like a user guard.

693
01:01:05,120 --> 01:01:10,240
We were saying that, okay, how can I create a customer and without looking at the documentation,

694
01:01:10,240 --> 01:01:12,400
it gives us this information.

695
01:01:12,400 --> 01:01:20,160
Then after the MCP server, what they did was that the co-pilot sidecar was working also to

696
01:01:20,160 --> 01:01:23,080
give us data from the director.

697
01:01:23,080 --> 01:01:29,080
For example, we can say that, okay, give me the five risky customers from the sidecar and

698
01:01:29,080 --> 01:01:31,080
it does give.

699
01:01:31,080 --> 01:01:40,440
But they are now at September, disabling this functionality, I think, maybe fully or

700
01:01:40,440 --> 01:01:47,200
maybe partially, I am not reading all the documentation, but this is being disabled.

701
01:01:47,200 --> 01:01:58,280
What I would like to tell Microsoft is to have something like that similar in Dynamist 365

702
01:01:58,280 --> 01:02:00,360
FNO.

703
01:02:00,360 --> 01:02:07,080
And the new-in-go-life, your favorite drink is coffee tea or a rest-border?

704
01:02:07,080 --> 01:02:13,400
I am living in Germany, but I come from Turkey, so yes, of course.

705
01:02:13,400 --> 01:02:16,640
The team is always tea.

706
01:02:16,640 --> 01:02:26,120
I am a tea-border, but now I am drinking a coffee, so but yeah, I am mostly a tea person.

707
01:02:26,120 --> 01:02:35,200
When you must describe the future of ERP, what would one word will it be?

708
01:02:35,200 --> 01:02:39,080
One word.

709
01:02:39,080 --> 01:02:42,960
I give you two, I'm fair.

710
01:02:42,960 --> 01:02:46,440
One word.

711
01:02:46,440 --> 01:02:49,840
One word.

712
01:02:49,840 --> 01:02:54,840
One word for ERP.

713
01:02:54,840 --> 01:03:00,640
Oh my god.

714
01:03:00,640 --> 01:03:04,880
It's a very hard question.

715
01:03:04,880 --> 01:03:09,440
ERP one word.

716
01:03:09,440 --> 01:03:11,200
Prediction I could say.

717
01:03:11,200 --> 01:03:12,200
Very good.

718
01:03:12,200 --> 01:03:13,200
Prediction.

719
01:03:13,200 --> 01:03:21,000
Why I say, why I say addiction is that you know when the front ERP is, you know, it's just

720
01:03:21,000 --> 01:03:23,760
for reporting purposes.

721
01:03:23,760 --> 01:03:32,240
You fill in the data and you take the reports and you use the reports mostly for legal purposes

722
01:03:32,240 --> 01:03:37,560
to give to the government because you don't want to give anything apart from the system.

723
01:03:37,560 --> 01:03:44,320
Anyway, then it started to see what you have done, okay?

724
01:03:44,320 --> 01:03:48,360
At this moment, because what's done is done.

725
01:03:48,360 --> 01:03:49,360
It's finished.

726
01:03:49,360 --> 01:03:51,000
So you cannot change anything.

727
01:03:51,000 --> 01:03:59,320
You just see what has been done and take lessons, what you should not do, but it's more

728
01:03:59,320 --> 01:04:01,000
about the lessons.

729
01:04:01,000 --> 01:04:11,920
The one thing where we are going is that ERP systems, Dynamics 365, F-O with this AI is

730
01:04:11,920 --> 01:04:26,360
trying to help us to predict, predict the future for us to not to do errors and take actions

731
01:04:26,360 --> 01:04:27,360
before we make it.

732
01:04:27,360 --> 01:04:34,560
So this is what I would use prediction in this case.

733
01:04:34,560 --> 01:04:42,160
What's your final advice for financial leaders, ERP consultants and Microsoft professionals

734
01:04:42,160 --> 01:04:46,520
that listen today?

735
01:04:46,520 --> 01:05:05,280
What I would advise is to, before you go live, be sure everything is working and do trainings

736
01:05:05,280 --> 01:05:11,680
before you start implementation in between and before go live.

737
01:05:11,680 --> 01:05:18,520
Also tell users to test everything before it's too late.

738
01:05:18,520 --> 01:05:19,520
Awesome.

739
01:05:19,520 --> 01:05:26,320
So yeah, then I will say thank you for this hour of insights.

740
01:05:26,320 --> 01:05:27,680
There was a lot of insights.

741
01:05:27,680 --> 01:05:29,960
So I say thank you.

742
01:05:29,960 --> 01:05:31,560
This was really great.

743
01:05:31,560 --> 01:05:33,240
Thank you so much.

744
01:05:33,240 --> 01:05:34,240
Thank you so much.

745
01:05:34,240 --> 01:05:36,560
And hope we can see each other later.

746
01:05:36,560 --> 01:05:37,560
Bye-bye.

747
01:05:37,560 --> 01:05:38,560
Bye-bye.

748
01:05:38,560 --> 01:05:40,300
Well, we're in nice place.

749
01:05:40,300 --> 01:05:59,660
[Silence]

Mirko Peters Profile Photo

Founder of m365.fm, m365.show and m365con.net

Mirko Peters is a Microsoft 365 expert, content creator, and founder of m365.fm, a platform dedicated to sharing practical insights on modern workplace technologies. His work focuses on Microsoft 365 governance, security, collaboration, and real-world implementation strategies.

Through his podcast and written content, Mirko provides hands-on guidance for IT professionals, architects, and business leaders navigating the complexities of Microsoft 365. He is known for translating complex topics into clear, actionable advice, often highlighting common mistakes and overlooked risks in real-world environments.

With a strong emphasis on community contribution and knowledge sharing, Mirko is actively building a platform that connects experts, shares experiences, and helps organizations get the most out of their Microsoft 365 investments.

Billur Samdancioglu Profile Photo

Dynamics Enthusiast

Microsoft BizApps MVP - MCT - Microsoft Dynamics 365 Community Super User - Dynamics 365 F&O (AI ERP) Apps Solution Architect Expert - SME - MCP since 2004 - Been in more than 40 projects in different roles.