Copilot Service workspace

Product

Copilot Service workspace, formerly Dynamics 365 Customer Service workspace, is the multisession agent app for Dynamics 365 Customer Service that keeps each customer issue in its own session with tabs, an inbox, a productivity pane and Copilot assistance.

Title graphic: Copilot Service workspace (Product)

Tipo	Product

Episodi su Copilot Service workspace

Dynamics 365 Customer Service Workspace spiegato

2026-10-31 · Video on YouTube

E-mail, chat, telefonata o social: l’agente salta tra schede del browser, caselle di posta e note mentre il cliente spiega il problema per la seconda volta. Questo episodio spiega in modo semplice come Dynamics 365 Customer Service Workspace, oggi Copilot…

Articles about Copilot Service workspace (6)

Come padroneggiare sessioni e schede in Dynamics 365 Copilot Service Workspace
2026-08-18 · Mirko Peters
Scopri come usare sessioni e schede in Dynamics 365 Copilot Service Workspace per ridurre il cambio di contesto, gestire più richieste dei clienti e aumentare l'efficienza.
Push vs Pick Assignment in Dynamics 365 Unified Routing: quale usare?
2026-08-18 · Mirko Peters
Confronta i metodi di assegnazione push e pick in Dynamics 365 Unified Routing. Scopri come scegliere la strategia di distribuzione del lavoro più adatta al tuo team di supporto.
Guida passo passo alla configurazione di Agent Feed nel tuo workspace di Copilot
2026-08-13 · Mirko Peters
Bentornati, ascoltatori del podcast e appassionati di tecnologia! Se avete seguito le nostre recenti conversazioni su intelligenza artificiale, automazione ed efficienza sul lavoro
How to Master Sessions and Tabs in Dynamics 365 Copilot Service Workspace
2026-08-18 · Mirko Peters
Learn how to use sessions and tabs in Dynamics 365 Copilot Service Workspace to reduce context switching, manage multiple customer issues, and boost efficiency.
Push vs Pick Assignment in Dynamics 365 Unified Routing: Which Should You Use?
2026-08-18 · Mirko Peters
Compare push and pick assignment methods in Dynamics 365 Unified Routing. Learn how to choose the right work distribution strategy for your support team.
A Step-by-Step Guide to Setting Up Agent Feed in Your Copilot Workspace
2026-08-13 · Mirko Peters
Welcome back, podcast listeners and tech enthusiasts! If you have been following our recent conversations on artificial intelligence, automation, and workplace effi…

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Feed for this topic (RSS): entity/copilot-service-workspace/feed.xml
M365.FM episodes on this topic: 1
Articles on this topic: 6

Maintained by Mirko Peters (Microsoft MVP) · Last updated: 2026-11-03