Dynamics 365 Contact Center

Product

Microsoft's cloud contact center service for handling customer conversations across voice calls and digital channels from one agent workspace, with AI agents, routing and Copilot assistance. It can work alongside Dynamics 365 Customer Service or other CRM systems.

Title graphic: Dynamics 365 Contact Center (Product)

Tipo	Product

Episodi su Dynamics 365 Contact Center

Dynamics 365 Contact Center

2026-10-30 · Video on YouTube

Code piene, contesto mancante e clienti che raccontano la loro storia per la terza volta: molti contact center vivono in emergenza continua. Questo episodio mostra come l’analisi del sentiment e gli agenti Copilot in Dynamics 365 Contact Center riconoscono…

Articles about Dynamics 365 Contact Center (2)

Come collegare CRM non Microsoft come Salesforce a Dynamics 365 Contact Center
2026-08-16 · Mirko Peters
Scopri come le organizzazioni possono integrare le piattaforme CRM esistenti, come Salesforce, con Dynamics 365 Contact Center senza sostituire il database principale.
How to Connect Non-Microsoft CRMs Like Salesforce to Dynamics 365 Contact Center
2026-08-16 · Mirko Peters
Learn how organizations can integrate existing CRM platforms like Salesforce with Dynamics 365 Contact Center without replacing their primary database.

Glossario

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Sources

Feed for this topic (RSS): entity/dynamics-365-contact-center/feed.xml
M365.FM episodes on this topic: 1
Articles on this topic: 2

Maintained by Mirko Peters (Microsoft MVP) · Last updated: 2026-11-03