Dynamics 365 Contact Center

Product

Microsoft's cloud contact center service for handling customer conversations across voice calls and digital channels from one agent workspace, with AI agents, routing and Copilot assistance. It can work alongside Dynamics 365 Customer Service or other CRM systems.

Title graphic: Dynamics 365 Contact Center (Product)

Type	Product

Episodes about Dynamics 365 Contact Center

Dynamics 365 Contact Center

2026-10-30 · Video on YouTube

Antrean penuh, konteks yang hilang, dan pelanggan yang menceritakan masalahnya untuk ketiga kalinya: banyak contact center terus-menerus memadamkan api. Episode ini menunjukkan bagaimana analisis sentimen dan agen Copilot di Dynamics 365 Contact Center…

Articles about Dynamics 365 Contact Center (2)

Cara Menghubungkan CRM Non-Microsoft seperti Salesforce ke Dynamics 365 Contact Center
2026-08-16 · Mirko Peters
Pelajari bagaimana organisasi dapat mengintegrasikan platform CRM yang sudah ada, seperti Salesforce, dengan Dynamics 365 Contact Center tanpa mengganti basis data utama mereka.
How to Connect Non-Microsoft CRMs Like Salesforce to Dynamics 365 Contact Center
2026-08-16 · Mirko Peters
Learn how organizations can integrate existing CRM platforms like Salesforce with Dynamics 365 Contact Center without replacing their primary database.

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Feed for this topic (RSS): entity/dynamics-365-contact-center/feed.xml
M365.FM episodes on this topic: 1
Articles on this topic: 2

Maintained by Mirko Peters (Microsoft MVP) · Last updated: 2026-11-03