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한국어Dynamics 365 Contact Center：感情分析と AI…
2026-10-30 · Video on YouTube
あふれるキュー、欠けたコンテキスト、同じ説明を3回目に繰り返す顧客。多くのコンタクトセンターは火消しに追われ続けています。このエピソードでは、Dynamics 365 Contact Center の感情分析と Copilot エージェントが不満を早期に察知し、ケースを適切にルーティングし、定型業務を引き受ける仕組みを紹介します。
Dynamics 365 Contact Center
Product
Microsoft's cloud contact center service for handling customer conversations across voice calls and digital channels from one agent workspace, with AI agents, routing and Copilot assistance. It can work alongside Dynamics 365 Customer Service or other CRM systems.
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Episodes about Dynamics 365 Contact Center
Articles about Dynamics 365 Contact Center (2)
- Salesforceなど非Microsoft製CRMをDynamics 365 Contact Centerに接続する方法
· Mirko Peters
既存のCRMプラットフォーム(Salesforceなど)を、基幹データベースを置き換えることなくDynamics 365 Contact Centerと統合する方法を解説します。 - How to Connect Non-Microsoft CRMs Like Salesforce to Dynamics 365 Contact Center
· Mirko Peters
Learn how organizations can integrate existing CRM platforms like Salesforce with Dynamics 365 Contact Center without replacing their primary database.
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- M365.FM episodes on this topic: 1
- Articles on this topic: 2
Maintained by Mirko Peters (Microsoft MVP) · Last updated: