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日本語Dynamics 365 Contact Center
2026-10-30 · Video on YouTube
꽉 찬 대기열, 부족한 맥락, 같은 이야기를 세 번째 반복하는 고객. 많은 컨택 센터가 늘 불을 끄느라 바쁩니다. 이번 에피소드는 Dynamics 365 Contact Center의 감정 분석과 Copilot 에이전트가 불만을 조기에 감지하고, 사례를 올바르게 라우팅하며, 반복 업무를 대신 처리하는 방법을 보여 줍니다.
Dynamics 365 Contact Center
Product
Microsoft's cloud contact center service for handling customer conversations across voice calls and digital channels from one agent workspace, with AI agents, routing and Copilot assistance. It can work alongside Dynamics 365 Customer Service or other CRM systems.
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Episodes about Dynamics 365 Contact Center
Articles about Dynamics 365 Contact Center (2)
- Salesforce 같은 비Microsoft CRM을 Dynamics 365 Contact Center에 연결하는 방법
· Mirko Peters
기존 기본 데이터베이스를 교체하지 않고도 Salesforce 같은 기존 CRM 플랫폼을 Dynamics 365 Contact Center와 통합하는 방법을 알아봅니다. - How to Connect Non-Microsoft CRMs Like Salesforce to Dynamics 365 Contact Center
· Mirko Peters
Learn how organizations can integrate existing CRM platforms like Salesforce with Dynamics 365 Contact Center without replacing their primary database.
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Maintained by Mirko Peters (Microsoft MVP) · Last updated: