Dynamics 365 Contact Center

Product

Microsoft's cloud contact center service for handling customer conversations across voice calls and digital channels from one agent workspace, with AI agents, routing and Copilot assistance. It can work alongside Dynamics 365 Customer Service or other CRM systems.

Title graphic: Dynamics 365 Contact Center (Product)

Type	Product

Episodes about Dynamics 365 Contact Center

Dynamics 365 Contact Center

2026-10-30 · Video on YouTube

Переполненные очереди, нехватка контекста и клиенты, которые в третий раз пересказывают свою историю, — многие контакт-центры живут в режиме постоянного тушения пожаров. В этом выпуске показано, как анализ тональности и агенты Copilot в Dynamics 365 Contact…

Articles about Dynamics 365 Contact Center (2)

Как подключить CRM не от Microsoft, например Salesforce, к Dynamics 365 Contact Center
2026-08-16 · Mirko Peters
Узнайте, как организации могут интегрировать существующие CRM-платформы, такие как Salesforce, с Dynamics 365 Contact Center, не заменяя свою основную базу данных.
How to Connect Non-Microsoft CRMs Like Salesforce to Dynamics 365 Contact Center
2026-08-16 · Mirko Peters
Learn how organizations can integrate existing CRM platforms like Salesforce with Dynamics 365 Contact Center without replacing their primary database.

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Maintained by Mirko Peters (Microsoft MVP) · Last updated: 2026-11-03