How Microsoft 365 & Copilot Are Redesigning the Way We Work with Tracy van der Schyff [MVP]

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Welcome everybody to the MC65F and podcast.

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Microsoft 365 has given organization more tools than ever before to communicate,

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to collaborate, to automate and manage information.

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Now, Cooper is adding an entirely new layer of capability.

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But there's much bigger question behind all of this.

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Are these technologies simply making us more productive?

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Or are they actually changing the way we think, learn, collaborate, and work?

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My guest today is Tracy Funshive, who has spent years of helping people navigate the intersection between technology, productivity,

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digital literacy, training, and change.

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Tracy has an interesting philosophy around technology.

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The things we designed, eventably, shape us in return.

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That becomes a particular relevant as AI ends up the world place.

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Today, we are going behind features and license.

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We talk about Microsoft 365, co-pilot, adoption, digital fluency, change management, and so on.

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And ultimately, how organization can use technology to increase human capability rather than simply adding more tools.

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Tracy, welcome to the podcast today.

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Thank you so much.

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Thank you for a very overwhelming, beautiful introduction.

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Okay, I really appreciate that. It's lovely to be here.

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Yeah, before we deep dive into technology and co-pilot, how did you find your way into the Microsoft ecosystem, Tracy?

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I don't think your podcasts are long enough to discuss that.

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I think my life has always been driven by helping people.

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And no matter what I did, I always found myself in a path of enablement.

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So regardless of what the tool was, and as I said, I won't spend too much time,

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but I had a driving school.

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I gave odd classes, a design furniture.

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I've just done so many things that I never went and studied technology.

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I never moved into the technology space.

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People found me.

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I think the need for enablement found me wherever I was.

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It was never an intent that I had to go into a specific direction.

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And my passion is around people.

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And if my foot in the door is with Microsoft,

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and I can help companies help people just be better than they were the day before then, that's where I am.

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Awesome.

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You have one or one one, yeah, what I would say, basmode,

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what you are really deep dive into digital literacy.

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What is digital literacy for people?

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They heard this keyboard for the first time.

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Sorry.

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There's a reason about calling a digital literacy now,

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because for many years, we refer to PC literacy.

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And it became quite a negative thing if you talk about PC literacy,

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because people think that if I say we're not PC-literated,

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it means they cannot use a mouse or a keyboard.

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And it's an actual fact that it's much bigger than that.

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PC literacy isn't just that.

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And if we start looking at digital literacy,

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which is what I changed to a couple of years ago,

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where there are so many tools we can use,

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it's also about using tools with purpose,

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and understanding what they meant to be used for,

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but then also being responsible users.

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And I've just started changing it again.

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I've now started changing it into digital fluency,

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because it's a life skill.

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So it's not just about the tools,

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but we have to be responsible,

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and we have to use it within the intent,

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and we really need to understand the purpose,

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because it's easy to use a keyboard,

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but we can also do damage with a keyboard, right?

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So that's why I've changed my philosophy,

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even towards digital fluency now,

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because it's not just about can I use a computer,

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is can I use it correctly, efficiently?

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Am I effective at using it?

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Does it actually waste time?

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But am I a responsible user of it?

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And I think in the era of AI,

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the responsible use of technology is going to become

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the most important thing,

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apart from all the skills that we should focus on.

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Yeah, you say Microsoft,

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or there's a lot of two Microsoft head heads also.

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There's a lot of things, so I say Teams Outlook,

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SharePoint, OneDrive, New Planner,

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lists the power platform, mobile, and so on.

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How can we fight against these two overlord

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or how should employees understand

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where work actually belongs?

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That's again a very heavy topic.

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We can take a long weekend for that,

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if you ever want to come visit South Africa,

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but if I had to pick one thing that people know most about me

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or that company's know about me is that I'm very empathetic.

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Okay, so I'm very, I lean towards understanding

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why people do things wrong.

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I don't always have a lot of patients for companies

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that does things wrong, because as an employee in a company,

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I have a set of tools, I have tasks that I have to do as part of my job,

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and many times, especially with Office 365,

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Microsoft 365, and especially now with co-pilot,

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we just switch it on.

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And as IT people and also from a management point of view,

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we think if we switch it on, they're going to use it,

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they're going to be fine, but it actually does much more damage.

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So if I think of how can employees do the spits,

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I think the first thing that companies should focus on

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is digital strategies.

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If we don't look at the product stack,

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and of course it's much bigger than just Microsoft 365,

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I mean, even though that's what I focus on,

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but if I just look at all of that tools that we have in the platform,

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plus all the other tools that we use in our companies,

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where is that single description that really tells employees

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what is the purpose of this application in our company

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and when I'll be supposed to use what?

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I so often will ask, look and it's dangerous,

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you never want to sit next to me on an aeroplane

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on a long haul flight like 16 hours because I'm going to look at your day stop,

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I'm going to look at where is your one drive,

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I'm going to look at all of the stuff,

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but I always ask employees for me to open up where they work,

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where do they store their files?

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And so often, I will see big departmental folders shed out of one drive,

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I will see teams created just for a specific meeting

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to have a chat or share a document.

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And then I will have someone in management or in IT,

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so users are so stupid.

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And that's where the troubles start,

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because I'm like, it's not the users.

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If they weren't explained, the intent of the tools,

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then we cannot expect them to just figure it out.

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They're going to use whatever they can use to do the specific task at hand

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in front of them right now.

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So I have a lot of empathy for that,

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but I don't think companies are taking a step back and saying,

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let's just relook everything.

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Does everyone really understand the purpose?

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There's this infographic that I often use,

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and I'd gladly share it with your afterwards if you want.

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There's two specific ones, one about digital fluency,

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and all those skills and how it's evolved for me.

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And the other one is an infographic that I designed many years ago,

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called Me We Us.

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And if I look at any journey that an employee has,

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that's the three main areas.

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WIRM I in the company, what are the tools that I use to be more effective and productive?

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So what is my space?

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And I'm referring, I'll cook maybe one note, maybe one drive, etc.

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So, or using to do.

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So that's my meat pillar.

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The meat pillar is where we start having groups of people,

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of course, that works on a common goal.

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So that's where Microsoft Teams starts coming in,

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and Viva starts coming in.

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And then uspace, and even though we know SharePoint sits behind it,

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or most of it,

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the uspace, of course, is more publishing sites,

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where we make information available for employees,

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intranet, flows, type of things.

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And those three pillars are the things that I focus on when I work with companies

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to clarify it for users.

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Because if you open up that portal and you look at all those apps,

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there's no way to make sense of that.

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But if you can put it in those buckets where someone understands,

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this is Tracy, this is my me space,

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these are the tools I use when it just impacts me.

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This is my we space where I work with yourself,

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my co- and my friends, and in HR,

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these are the tools we use for that.

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And that's how we collaborate on tools.

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This is the uspace where it's the company

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and where we can access information and use from the intranets.

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It's such a simple concept,

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but very few companies ever take that step back and try.

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And you know, they're saying, I mean, who knows,

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maybe it was Einstein, you never know,

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with AI these days, it could have been anyone,

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right? It could have been, I don't know.

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Lady Gaga could have said it, I don't know.

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But it's so clear, they say that if we cannot explain something simply,

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then perhaps we don't understand it ourselves.

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And I think especially COVID,

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and I mean, I don't want it to use it as an example,

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it was an excuse, but COVID definitely drove

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a lot of digital transformations in companies.

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Companies were forced to very quickly start working remotely,

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which might not have been in their close future.

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So suddenly we had resilience of people working

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from home and having to use the tools

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that they might have just started using

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or that IT switched on last night, right?

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So I understand doing things in crisis mode.

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A lot of times we have to do things

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that we'll look at afterwards and go,

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that was a really stupid decision.

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But you know, I survived, I'm a human, bad stuff happens.

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That's what I had to do in that situation.

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But very few companies have in the last six years

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taking a step back and said, "Okay, we're breathing, we're okay."

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What decisions that we might back then?

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What should we change?

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You know, maybe some of those decisions

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was on the fly like this.

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And I'm quick to point fingers at IT.

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I suppose I'm also IT,

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but I'm so empathetic that I live in all the spaces.

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As technology people,

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we're not very good at admitting that we've done something

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that's no longer valuable,

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and that we need to change both.

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We're very quick to communicate successes.

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Oh, we've moved 15 terabytes of data last night

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to this server or something.

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Wonderful.

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But are we prepared to communicate and say,

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"Listen, back then, we told everyone just to create teams

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so that they can work?"

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We're gonna switch it off,

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because that's something that I tell everyone to do.

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We're gonna switch off the creation of teams

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to simplify your life.

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This is the button you click when you ask for a team,

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but let's explain why teams are needed.

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Because employees are so overwhelmed

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by everything I cannot even imagine.

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And now we're throwing co-pilot at it because it's the fixer.

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We look, "Okay, it's chaos. We know it's chaos."

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But co-pilot is gonna fix everything.

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I'm like, "No, it's not."

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Co-pilot is this amazing thing that's got this huge spotlight

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that it just shines on everything,

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everything that wasn't the dark before,

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that we could hide behind.

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So co-pilot is just this wonderful, beautiful, huge spotlight.

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So that's gonna be the next phase,

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MIRK over everyone's gonna say,

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"Oh, come save us from co-pilot."

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That's caused so much chaos.

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That's where we are.

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I think we need to simplify it.

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I think people need to take a step back and say,

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"Listen, these are the decisions we made.

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They're not valuable or applicable anymore.

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It doesn't serve our company anymore."

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And also, as we know, technology is changing daily.

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The decisions we made last week, Monday,

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might not even be relevant anymore.

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So we need to change the way that we put procedures in place

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and the decisions we make

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and become much more agile at that

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because it's not serving our employees.

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I can only imagine how they can struggle.

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But as you can see, I have a lot to say about that.

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So let me keep quiet for a little bit.

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Yeah, I think co-pilot is so interesting.

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If it's Staratars, it's more like,

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"Oh, Kleepy is back. It's helped.

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00:12:40,160 --> 00:12:41,360
Give you some tips."

252
00:12:41,360 --> 00:12:42,480
Then it's...

253
00:12:42,480 --> 00:12:43,200
What with you?

254
00:12:43,200 --> 00:12:46,960
Now we have these out and all this agent,

255
00:12:46,960 --> 00:12:50,480
stuff, work, and end co-pilot studio.

256
00:12:50,480 --> 00:12:53,520
And also, we have Foundry and so on.

257
00:12:53,520 --> 00:12:55,120
But what will you say?

258
00:12:55,120 --> 00:13:00,000
What fundamentally changed when co-pilot entered the workplace?

259
00:13:00,000 --> 00:13:04,480
I don't think anything changed.

260
00:13:04,480 --> 00:13:05,920
I'm going to...

261
00:13:05,920 --> 00:13:09,040
Well, of course, I'm talking technically first.

262
00:13:09,040 --> 00:13:12,000
Blackform-wise, I'm what changed before I say

263
00:13:12,000 --> 00:13:13,520
"Oh, hell's gonna change employees."

264
00:13:13,520 --> 00:13:18,480
Again, I'm saying co-pilot became a person

265
00:13:18,480 --> 00:13:19,840
that you can ask anything that...

266
00:13:19,840 --> 00:13:21,920
It's like that old employee in a company

267
00:13:21,920 --> 00:13:24,320
that knows all the gossip.

268
00:13:24,320 --> 00:13:28,080
It knows that Sarah dated Peter 25 years ago

269
00:13:28,080 --> 00:13:30,160
and the new employees doesn't know it yet.

270
00:13:30,160 --> 00:13:31,280
Co-pilot knows that.

271
00:13:31,280 --> 00:13:33,200
Co-pilot's that person who makes the tea

272
00:13:33,200 --> 00:13:34,880
for everyone and listens.

273
00:13:34,880 --> 00:13:36,960
So if you leave your office door open

274
00:13:36,960 --> 00:13:38,800
and he comes inside with a cup of tea

275
00:13:38,800 --> 00:13:40,560
and he hears you talking about something,

276
00:13:40,560 --> 00:13:41,680
co-pilot hears that.

277
00:13:41,680 --> 00:13:44,080
So as it can be, a trusted friend

278
00:13:44,080 --> 00:13:46,480
to help you understand things better

279
00:13:46,480 --> 00:13:48,720
it also knows everything based on the fact

280
00:13:48,720 --> 00:13:50,560
that we share everything.

281
00:13:50,560 --> 00:13:52,880
So from a front-end perspective,

282
00:13:52,880 --> 00:13:55,600
or from a technical, from a platform perspective,

283
00:13:55,600 --> 00:13:59,840
I think it's just about suddenly having a listening tool

284
00:13:59,840 --> 00:14:01,840
that puts spotlight on things.

285
00:14:01,840 --> 00:14:02,960
If I can put it that way,

286
00:14:02,960 --> 00:14:04,880
in that case people terribly, okay?

287
00:14:04,880 --> 00:14:09,120
Because it's now exposing stuff that's been wrong

288
00:14:09,120 --> 00:14:10,800
for many, many years, okay?

289
00:14:10,800 --> 00:14:13,840
And that's the biggest fear that people have.

290
00:14:13,840 --> 00:14:16,160
And I'm like, "It's not co-pilot.

291
00:14:16,160 --> 00:14:18,160
You've done that for years.

292
00:14:18,160 --> 00:14:20,960
Sorry, welcome to the party."

293
00:14:20,960 --> 00:14:24,720
But I think if used responsibly,

294
00:14:24,720 --> 00:14:27,440
and not co-pilot, I'm not referring to co-pilot specifically.

295
00:14:27,440 --> 00:14:30,320
I'm talking about where we store our content.

296
00:14:30,320 --> 00:14:33,360
If our employees understood the purpose of one-drive

297
00:14:33,360 --> 00:14:35,280
and teams and stand-alone share point,

298
00:14:35,280 --> 00:14:38,480
if I can call it that, understood how sharing should work,

299
00:14:38,480 --> 00:14:41,200
understood how exposing works,

300
00:14:41,200 --> 00:14:45,120
then co-pilot's gonna be an amazing tool to add into that,

301
00:14:45,120 --> 00:14:47,440
to become extra hands for that.

302
00:14:47,440 --> 00:14:49,440
But at the moment, that's just ears,

303
00:14:49,440 --> 00:14:52,160
and it's a gossip person, and it just talks.

304
00:14:52,160 --> 00:14:54,160
Stelling everyone all the nonsense

305
00:14:54,160 --> 00:14:55,760
that we've been talking for years.

306
00:14:55,760 --> 00:14:58,320
So, yeah, so for me,

307
00:14:58,320 --> 00:15:01,760
is co-pilot had a massive impact on my life, or AI in general?

308
00:15:01,760 --> 00:15:08,240
But it doesn't really change anything technically on the platform.

309
00:15:08,240 --> 00:15:09,360
It's just it's posing it.

310
00:15:09,360 --> 00:15:12,160
It's making it, putting it in everyone's faces,

311
00:15:12,160 --> 00:15:14,960
which is what's making people uncomfortable, of course.

312
00:15:14,960 --> 00:15:18,640
Yeah, that's interesting, because a lot of people

313
00:15:18,640 --> 00:15:23,280
are a lot of marketing, say, AI inside,

314
00:15:23,280 --> 00:15:26,000
the core pilot ready.

315
00:15:26,000 --> 00:15:28,880
I don't know, all those buzzwords.

316
00:15:28,880 --> 00:15:30,080
The marketing stuff.

317
00:15:30,080 --> 00:15:34,960
Yeah, yeah, say, "Oh, let's do this new work," and so on.

318
00:15:34,960 --> 00:15:40,480
But did we, from your perspective,

319
00:15:40,480 --> 00:15:45,520
change the digital literacy to an AI literacy, as well,

320
00:15:45,520 --> 00:15:48,160
or did it also merely the same?

321
00:15:48,160 --> 00:15:51,680
I definitely think so.

322
00:15:51,680 --> 00:15:55,520
That digital fluency that I spoke about now includes aspects

323
00:15:55,520 --> 00:15:56,560
of AI.

324
00:15:56,560 --> 00:16:00,960
So, my initial digital literacy was eight pillars,

325
00:16:00,960 --> 00:16:04,800
eight pillars of digital literacy that I just confessed for years,

326
00:16:04,800 --> 00:16:08,240
and I've now changed it into the 11 pillars of digital fluency,

327
00:16:08,240 --> 00:16:12,000
which definitely includes unresponsible AI use, etc.

328
00:16:12,000 --> 00:16:14,160
So, it's another platform.

329
00:16:14,160 --> 00:16:16,000
It's another application that we use,

330
00:16:16,000 --> 00:16:18,320
but all of those gives us skills.

331
00:16:18,320 --> 00:16:21,920
So, just like that, co-pilot also gives us skills.

332
00:16:21,920 --> 00:16:27,200
I joke, I did a meme a while ago, a graphic that I designed, of course, with co-pilot,

333
00:16:27,200 --> 00:16:31,040
but I did this graphic where this man is like whispering,

334
00:16:31,040 --> 00:16:33,520
he's standing next to robots, right?

335
00:16:33,520 --> 00:16:36,000
And he's saying that, "I'm so clever.

336
00:16:36,000 --> 00:16:40,560
If I ask it good questions, it gives me good answers."

337
00:16:40,560 --> 00:16:43,680
And co-pilot whispers, and it says, "I'm so clever.

338
00:16:43,680 --> 00:16:47,280
If I give it good results, it gives me better prompts next time."

339
00:16:47,280 --> 00:16:51,280
So, there's an incredible skill that AI will be developing us,

340
00:16:51,280 --> 00:16:55,120
and because we start using it, which is a communication skill.

341
00:16:55,120 --> 00:16:56,720
Many people don't think of it that way.

342
00:16:56,720 --> 00:16:59,760
They think, "Oh, communication is between humans."

343
00:16:59,760 --> 00:17:01,920
But people are starting to communicate different,

344
00:17:01,920 --> 00:17:05,200
and they're starting to be more clear about what it is that they want as well,

345
00:17:05,200 --> 00:17:07,840
whereas humans, we're actually terrible at that.

346
00:17:07,840 --> 00:17:10,480
So, apart from using it responsibly,

347
00:17:10,480 --> 00:17:14,240
we're also learning a lot of normal digital literacy skills.

348
00:17:14,240 --> 00:17:15,680
We're learning to be more creative.

349
00:17:15,680 --> 00:17:19,120
We're learning to communicate better, to express ourselves better.

350
00:17:19,120 --> 00:17:22,560
We're learning to document things better, even though everyone thinks,

351
00:17:22,560 --> 00:17:24,160
"Oh, AI is doing everything."

352
00:17:24,160 --> 00:17:26,480
That's not actually how it works.

353
00:17:26,480 --> 00:17:28,880
It's helping us be better at what we do.

354
00:17:28,880 --> 00:17:33,440
And if you're bad at what you do, it's going to help you be worse at what you do.

355
00:17:33,440 --> 00:17:34,560
Don't make a mistake.

356
00:17:34,560 --> 00:17:40,240
It doesn't just work positively, but if you're passionate about building a good presentation,

357
00:17:40,240 --> 00:17:42,480
then AI can help you be better at.

358
00:17:42,480 --> 00:17:45,760
You know, it can help you with some of the skills that you thought you were lacking before.

359
00:17:45,760 --> 00:17:49,600
So, definitely more that we're adding to the skillset.

360
00:17:49,600 --> 00:17:55,680
I think I fall into a bit of a dog haul of research last week,

361
00:17:55,680 --> 00:17:59,920
because I suppose it is something that keeps me awake at night.

362
00:17:59,920 --> 00:18:03,520
I worry about people that worry about AI, right?

363
00:18:03,520 --> 00:18:05,040
That's an interesting concept.

364
00:18:05,040 --> 00:18:09,920
But I started going into research around the industrial revolution

365
00:18:09,920 --> 00:18:11,280
about the change.

366
00:18:11,280 --> 00:18:15,200
Did we just as humans have gone through over hundreds of years?

367
00:18:15,200 --> 00:18:20,480
Whatever those were, whether it was from horses to cars or that doesn't matter, right?

368
00:18:20,480 --> 00:18:24,240
And it's exactly the same cycle we're going through again.

369
00:18:24,240 --> 00:18:26,320
Every time we go through exactly the same cycle.

370
00:18:26,320 --> 00:18:30,960
And all of those optimizations, the world has gone through over the years,

371
00:18:30,960 --> 00:18:33,360
has always had positive and negative sides.

372
00:18:33,360 --> 00:18:36,400
Anyways, this is not new at all.

373
00:18:36,400 --> 00:18:39,120
So, I think if you just take a step back as well and say,

374
00:18:39,120 --> 00:18:43,040
"Okay, the bad we see is actually us doing it, right?

375
00:18:43,040 --> 00:18:44,560
We need to remember that."

376
00:18:44,560 --> 00:18:47,760
"Okay, it's just amplifying how bad we are as humans,

377
00:18:47,760 --> 00:18:49,760
and our evil we can be as humans."

378
00:18:49,760 --> 00:18:53,760
But still, these wonderful skills, it can go both ways.

379
00:18:53,760 --> 00:18:56,080
Mocha, it's a difficult thing to answer.

380
00:18:56,080 --> 00:18:57,840
It can definitely make things worse,

381
00:18:57,840 --> 00:19:00,400
and it can make things a lot better, but it's our choice.

382
00:19:00,400 --> 00:19:01,680
I think that's the important thing.

383
00:19:01,680 --> 00:19:06,880
Yeah, I think it's interesting.

384
00:19:06,880 --> 00:19:08,560
And yeah, we have all the cycles.

385
00:19:08,560 --> 00:19:09,840
And yeah,

386
00:19:11,520 --> 00:19:16,800
I'm not really sure is it's the real big change we have

387
00:19:16,800 --> 00:19:20,000
because we have all the data science stuff

388
00:19:20,000 --> 00:19:25,120
before we have voice recognition services since years.

389
00:19:25,120 --> 00:19:29,360
I think it makes us more productive,

390
00:19:29,360 --> 00:19:33,280
but the bad side, I think it's more we doing,

391
00:19:33,280 --> 00:19:35,280
think a little bit less.

392
00:19:35,280 --> 00:19:38,400
We see it on LinkedIn when we post,

393
00:19:38,400 --> 00:19:39,520
when I post,

394
00:19:39,520 --> 00:19:42,320
I often use AI for a variety of years,

395
00:19:42,320 --> 00:19:48,800
but then I think I have read a little bit from your post

396
00:19:48,800 --> 00:19:50,320
and from your content,

397
00:19:50,320 --> 00:19:53,840
and you talk about the unorthological design.

398
00:19:53,840 --> 00:19:58,560
About this concept, really interesting.

399
00:19:58,560 --> 00:20:02,320
Can you explain that concept in, I say, simple terms?

400
00:20:02,320 --> 00:20:04,240
Yeah, so,

401
00:20:04,240 --> 00:20:08,960
I mean, if so many fancy names for many things in life, right?

402
00:20:08,960 --> 00:20:11,920
If we, if we just think about it simply,

403
00:20:11,920 --> 00:20:14,640
let's take it, I don't cook at all, by the way.

404
00:20:14,640 --> 00:20:15,680
I care if you used to cook.

405
00:20:15,680 --> 00:20:18,080
I mean, there's many things in life, although I'll change tires,

406
00:20:18,080 --> 00:20:20,080
but I definitely don't cook.

407
00:20:20,080 --> 00:20:21,360
I care if you use,

408
00:20:21,360 --> 00:20:23,920
but even if you had to go to the kitchen,

409
00:20:23,920 --> 00:20:27,760
whatever intent you put into making a dish,

410
00:20:27,760 --> 00:20:29,520
the ingredients that you add to it,

411
00:20:29,520 --> 00:20:34,000
that thing that you create and end up consuming

412
00:20:34,000 --> 00:20:35,440
ends up changing you.

413
00:20:35,440 --> 00:20:37,440
It's the same as painting a painting.

414
00:20:37,440 --> 00:20:40,880
So, the intent we put into creating something,

415
00:20:40,880 --> 00:20:43,840
eventually that does come back and changes us.

416
00:20:43,840 --> 00:20:46,960
And I mean, we do a lot of things to change as other people as well.

417
00:20:46,960 --> 00:20:51,120
So, ontological design is a very important thing for me

418
00:20:51,120 --> 00:20:54,240
when it comes to the fact that I want people to

419
00:20:54,240 --> 00:20:59,040
think about what they create and about the behind.

420
00:20:59,040 --> 00:21:03,040
Because you're right, AI does put a lot of

421
00:21:03,040 --> 00:21:07,040
additional content out there with thought has not gone that much into it.

422
00:21:07,040 --> 00:21:09,600
And again, that's not, I asked fault.

423
00:21:09,600 --> 00:21:12,320
That's our fault for not faltering through that,

424
00:21:12,320 --> 00:21:15,600
for not being able to differentiate that,

425
00:21:15,600 --> 00:21:17,440
and to having intent and purpose behind it.

426
00:21:17,440 --> 00:21:20,160
So, I think simply put ontological design,

427
00:21:20,160 --> 00:21:21,920
it's the same as building an application,

428
00:21:21,920 --> 00:21:23,280
building a leave application.

429
00:21:23,280 --> 00:21:26,320
That developer, the UX,

430
00:21:26,320 --> 00:21:29,280
or CX person,

431
00:21:29,280 --> 00:21:30,640
the person that designs the form,

432
00:21:30,640 --> 00:21:32,880
the person that looks at the business requirements,

433
00:21:32,880 --> 00:21:34,880
all of that impacts people again.

434
00:21:35,600 --> 00:21:37,520
And it impacts us as humans.

435
00:21:37,520 --> 00:21:40,800
The systems we use, the things we create,

436
00:21:40,800 --> 00:21:44,160
we so much more than our jobs,

437
00:21:44,160 --> 00:21:47,600
but every single thing that we touch changes us.

438
00:21:47,600 --> 00:21:49,200
That impacts us.

439
00:21:49,200 --> 00:21:54,400
And if we can maybe have a bit more thinking behind that,

440
00:21:54,400 --> 00:21:56,960
with how it impacts people,

441
00:21:56,960 --> 00:21:58,640
the things they have to consume,

442
00:21:58,640 --> 00:22:02,160
because think of every application that we use,

443
00:22:02,160 --> 00:22:05,120
think of every social media post that you read.

444
00:22:05,760 --> 00:22:08,640
Think of every app that you're open on your phone.

445
00:22:08,640 --> 00:22:09,920
Imagine that being food.

446
00:22:09,920 --> 00:22:12,640
Every one of those things.

447
00:22:12,640 --> 00:22:15,360
We think a little bit different when it comes to food,

448
00:22:15,360 --> 00:22:17,120
because a little bit, we'll say,

449
00:22:17,120 --> 00:22:21,120
"Oh, that's not going to make me feel great if I consume that."

450
00:22:21,120 --> 00:22:21,440
Right?

451
00:22:21,440 --> 00:22:24,000
But everything around us is similar to food.

452
00:22:24,000 --> 00:22:26,720
It's something that we consume that changes our DNA,

453
00:22:26,720 --> 00:22:27,920
it changes how we function,

454
00:22:27,920 --> 00:22:29,440
it changes how we think.

455
00:22:29,440 --> 00:22:31,360
So for me, it's really some people,

456
00:22:31,360 --> 00:22:32,960
it's just about our down think,

457
00:22:33,680 --> 00:22:35,680
there's always so much good intent

458
00:22:35,680 --> 00:22:38,800
and purpose into what we put out there for people to consume.

459
00:22:38,800 --> 00:22:41,200
And that can relate to pretty much everything in life.

460
00:22:41,200 --> 00:22:42,320
It's not just building.

461
00:22:42,320 --> 00:22:43,680
I think back then,

462
00:22:43,680 --> 00:22:47,200
when I started reading up about it and researching,

463
00:22:47,200 --> 00:22:50,160
it was much more around the applications that we built

464
00:22:50,160 --> 00:22:52,000
and in trying to eat some things.

465
00:22:52,000 --> 00:22:53,520
But the more that this has moved on,

466
00:22:53,520 --> 00:22:56,880
the more I've realised that it's pretty much everything out there.

467
00:22:56,880 --> 00:22:59,280
The car you drive changes you as a person.

468
00:22:59,280 --> 00:23:01,440
The movies you watch,

469
00:23:01,440 --> 00:23:02,640
the food you consume,

470
00:23:02,640 --> 00:23:04,320
the friends you hang out with.

471
00:23:04,320 --> 00:23:06,960
That's ontological design because it's our,

472
00:23:06,960 --> 00:23:09,840
it's our choice,

473
00:23:09,840 --> 00:23:12,480
look, our two friends that we all think is worth.

474
00:23:12,480 --> 00:23:14,400
It's our choice to drive a certain car.

475
00:23:14,400 --> 00:23:17,920
For employees, we don't always have that much choice

476
00:23:17,920 --> 00:23:19,280
with the applications we use

477
00:23:19,280 --> 00:23:20,640
and the things that we expose to.

478
00:23:20,640 --> 00:23:24,560
But perhaps if people just put a bit more intent

479
00:23:24,560 --> 00:23:27,440
into what happens off to people, use it.

480
00:23:27,440 --> 00:23:31,120
Not whether people are happy using it if that makes things.

481
00:23:31,760 --> 00:23:34,640
Yeah, yeah, I think that's interesting

482
00:23:34,640 --> 00:23:38,400
because I think most people, I don't know,

483
00:23:38,400 --> 00:23:40,320
we sleep eight hours, we work eight hours,

484
00:23:40,320 --> 00:23:42,240
and we have eight hours.

485
00:23:42,240 --> 00:23:43,760
You work eight hours?

486
00:23:43,760 --> 00:23:44,800
What?

487
00:23:44,800 --> 00:23:46,400
You work eight hours?

488
00:23:46,400 --> 00:23:47,520
You're such a lucky man.

489
00:23:47,520 --> 00:23:48,800
Is that a swiss thing?

490
00:23:48,800 --> 00:23:52,800
Actually, I'm not in flight, so I don't work.

491
00:23:52,800 --> 00:23:55,760
There's shaman.

492
00:23:55,760 --> 00:23:57,760
Whatever you want to work, but yes, anyway.

493
00:23:57,760 --> 00:23:58,960
So let's say eight hours.

494
00:23:58,960 --> 00:24:01,440
Normal people should work approximately eight hours.

495
00:24:01,440 --> 00:24:02,560
Yes.

496
00:24:02,560 --> 00:24:09,760
And they spend so many time with Microsoft tools,

497
00:24:09,760 --> 00:24:11,040
especially, I say teams.

498
00:24:11,040 --> 00:24:16,320
I feel, if I were, I spend nearly the world time in teams.

499
00:24:16,320 --> 00:24:21,120
Now, we have also outlawed Microsoft 365.

500
00:24:21,120 --> 00:24:24,800
And now we have the increasingly used of co-pilot.

501
00:24:24,800 --> 00:24:29,120
Do you think those tools effectively

502
00:24:29,120 --> 00:24:30,640
shaping human's behavior?

503
00:24:31,360 --> 00:24:33,120
Absolutely.

504
00:24:33,120 --> 00:24:35,520
Absolutely, that.

505
00:24:35,520 --> 00:24:44,000
Now, I've got to, of course, it definitely changes us.

506
00:24:44,000 --> 00:24:46,480
I mean, just like tools get developed

507
00:24:46,480 --> 00:24:51,360
to support certain skills, tools also change skills.

508
00:24:51,360 --> 00:24:54,000
So the way that we, using simple things

509
00:24:54,000 --> 00:24:56,160
with the way we used to communicate with each other.

510
00:24:56,160 --> 00:25:00,160
So we used that in person conversations.

511
00:25:00,160 --> 00:25:04,240
And then, or send letters or write letters.

512
00:25:04,240 --> 00:25:06,480
And then with technology, of course, that's all changed.

513
00:25:06,480 --> 00:25:08,800
So if I have to think of teams as well,

514
00:25:08,800 --> 00:25:11,120
where we just sit in this digital workroom.

515
00:25:11,120 --> 00:25:16,960
And I have to contribute a lot of the noise and teams to that.

516
00:25:16,960 --> 00:25:19,840
But I think as humans, we've become quite selfish

517
00:25:19,840 --> 00:25:27,200
to think that activity equals productivity, if that makes sense.

518
00:25:27,200 --> 00:25:28,640
I think we're too noisy.

519
00:25:28,640 --> 00:25:31,360
So that's something that I talk about a lot in teams is that

520
00:25:31,360 --> 00:25:33,760
people tend to want to prove that they are active

521
00:25:33,760 --> 00:25:37,040
and working by pushing activities out.

522
00:25:37,040 --> 00:25:40,800
You don't have to tell people that you do what you do.

523
00:25:40,800 --> 00:25:42,960
You know, you should rather just ask when you need something.

524
00:25:42,960 --> 00:25:46,880
So that's definitely changed something for me in the workplace

525
00:25:46,880 --> 00:25:47,920
as well.

526
00:25:47,920 --> 00:25:51,120
Purposeful people are with pushing activities out

527
00:25:51,120 --> 00:25:55,040
to show that they're busy, which is unnecessary.

528
00:25:55,040 --> 00:25:57,360
You know, so I think that's changed

529
00:25:57,360 --> 00:25:59,600
definitely the way that we work together.

530
00:25:59,600 --> 00:26:00,320
It's a bad thing.

531
00:26:00,320 --> 00:26:02,320
We communicate too much.

532
00:26:02,320 --> 00:26:04,400
I will communicate.

533
00:26:04,400 --> 00:26:06,400
I'm talking about in a collaborative space now, of course.

534
00:26:06,400 --> 00:26:07,520
So especially teams.

535
00:26:07,520 --> 00:26:10,160
And we communicate too much content.

536
00:26:10,160 --> 00:26:14,880
Yeah, it's just, I don't know.

537
00:26:14,880 --> 00:26:19,760
I think often we have, I don't know, there are a hundred employees.

538
00:26:19,760 --> 00:26:21,040
I write one message.

539
00:26:21,040 --> 00:26:25,760
I take five minutes and the other take all a minute to read it

540
00:26:25,760 --> 00:26:29,120
and the company often lose then a hundred minutes.

541
00:26:29,120 --> 00:26:31,440
Yeah, time.

542
00:26:31,440 --> 00:26:34,000
What did you think?

543
00:26:34,000 --> 00:26:44,720
How can AI help us here to get more efficient, especially, I think,

544
00:26:44,720 --> 00:26:47,680
my co-pilot for chance?

545
00:26:47,680 --> 00:26:48,720
I think that's a good question.

546
00:26:48,720 --> 00:26:50,640
And of course, that's something that everyone's asking.

547
00:26:50,640 --> 00:26:53,840
And I'm actually going to take a step back from that.

548
00:26:53,840 --> 00:26:57,840
Because if you had to just go and look at social media,

549
00:26:57,840 --> 00:27:00,560
if you had to go and look at the content that people are putting out.

550
00:27:00,560 --> 00:27:06,160
And again, something that I've often, over the years,

551
00:27:06,160 --> 00:27:09,520
focused on is not the most fanciest tools.

552
00:27:09,520 --> 00:27:12,880
I've always stepped back to the normal tools we've had for years.

553
00:27:12,880 --> 00:27:15,360
I've said, can everyone just calm down about agents

554
00:27:15,360 --> 00:27:17,360
and just learn how to use Google first?

555
00:27:17,360 --> 00:27:20,320
Okay, I'm just like saying, everyone, because you can't even ask

556
00:27:20,320 --> 00:27:23,760
these different questions. So that's why I always go back to digital literacy

557
00:27:23,760 --> 00:27:28,000
or digital fluency because I think people that doesn't have those necessary skills

558
00:27:28,000 --> 00:27:30,880
will be even worse at using AI.

559
00:27:30,880 --> 00:27:33,040
So that's one thing that I think of.

560
00:27:33,040 --> 00:27:37,600
So if you had to go and look at the top 10 ways to save time with AI,

561
00:27:37,600 --> 00:27:42,000
right, the thing would normally be, you know,

562
00:27:42,000 --> 00:27:46,960
getting on top of your email's quicker or I'm summarizing a document quicker

563
00:27:46,960 --> 00:27:49,120
or something, which is absolutely true.

564
00:27:49,120 --> 00:27:53,920
So of course, if I had to look at my life, I'm receiving sometimes

565
00:27:53,920 --> 00:27:57,920
200 emails a day. It's just, it's impossible.

566
00:27:57,920 --> 00:28:02,400
So it's become completely impossible for me to even try and work through that

567
00:28:02,400 --> 00:28:04,800
while sitting on meetings for eight hours a day.

568
00:28:04,800 --> 00:28:08,560
So in that aspect, I'm filtering through the noise.

569
00:28:08,560 --> 00:28:10,560
It's helped me a lot to be able to do that.

570
00:28:10,560 --> 00:28:14,880
But I can never, ever lose sight of the fact that it's still my responsibility.

571
00:28:15,440 --> 00:28:21,040
If I still miss something very important, like the boss telling me that if you don't do this by

572
00:28:21,040 --> 00:28:26,640
at a clock tomorrow morning, you fired and copilot misses that in my summary, I can't blame AI.

573
00:28:26,640 --> 00:28:28,400
You know, that's something that's important.

574
00:28:28,400 --> 00:28:35,760
But something that I recently started focusing on is, and I did put an article out about that as well,

575
00:28:35,760 --> 00:28:41,360
starting to think because I suppose I see myself like a tech therapist.

576
00:28:41,360 --> 00:28:44,000
I deal a lot with people's fears of technology, right?

577
00:28:44,000 --> 00:28:46,640
So it's not just about making a better at the tool.

578
00:28:46,640 --> 00:28:49,040
I believe that every human has the ability.

579
00:28:49,040 --> 00:28:52,320
I should be careful to say every human because I've met a couple.

580
00:28:52,320 --> 00:28:58,240
But I believe that most humans have the ability to teach themselves to do incredible things.

581
00:28:58,240 --> 00:29:00,240
If they have the self-esteem, okay?

582
00:29:00,240 --> 00:29:02,080
So that's a good place to start.

583
00:29:02,080 --> 00:29:04,720
If you think you can, then you can.

584
00:29:04,720 --> 00:29:07,680
If you think you cannot, then you cannot.

585
00:29:07,680 --> 00:29:09,760
So that's a very simple way to just think of it.

586
00:29:09,760 --> 00:29:17,120
So something that I then started focusing on a bit more is the fear around AI

587
00:29:17,120 --> 00:29:21,760
and how we can actually use AI to help us with the fear we have with AI.

588
00:29:21,760 --> 00:29:23,520
It's a bit of a conundrum, right?

589
00:29:23,520 --> 00:29:24,480
It's an interesting thing.

590
00:29:24,480 --> 00:29:29,360
So people are suddenly flustered saying, "How am I going to use AI?"

591
00:29:29,360 --> 00:29:33,360
I see that Susan and H are so brilliant at putting things together.

592
00:29:33,360 --> 00:29:35,280
How am I ever going to learn these skills?

593
00:29:35,280 --> 00:29:38,960
Well, you can use AI to teach you AI, right?

594
00:29:38,960 --> 00:29:40,720
And I think people don't always think of it that way.

595
00:29:40,720 --> 00:29:42,880
It's a bit of a strange thing to think of.

596
00:29:42,880 --> 00:29:51,680
Even when it comes around fears, something that I've started doing is that the things that would get stuck in my head, like this.

597
00:29:51,680 --> 00:29:57,120
I now discuss with AI and say,

598
00:29:57,120 --> 00:30:00,880
"You know what, I'm really worried about AI taking over the world.

599
00:30:00,880 --> 00:30:03,840
You know, I'm worried about losing everything that I'm passionate about.

600
00:30:03,840 --> 00:30:07,200
How do you think I can protect myself against you?"

601
00:30:07,200 --> 00:30:10,080
And you'd be pretty amazed at what comes back at you.

602
00:30:10,080 --> 00:30:12,320
So that's ontological design.

603
00:30:12,320 --> 00:30:15,840
What you're putting at system can come back to you positively

604
00:30:15,840 --> 00:30:17,920
if what you're putting to it is positive, right?

605
00:30:17,920 --> 00:30:22,320
So if I then look again at how this helps people,

606
00:30:22,320 --> 00:30:26,320
there's lots you can read out there of how it can help you.

607
00:30:26,320 --> 00:30:32,320
The first thing you have to understand is if you think you can, you can.

608
00:30:33,040 --> 00:30:39,840
So take that first small step, a lot of people are afraid of it. Take that first small step and say,

609
00:30:39,840 --> 00:30:42,080
"Listen, Coke, ballad, I'm kind of new at this.

610
00:30:42,080 --> 00:30:44,000
I actually don't even know where to get started.

611
00:30:44,000 --> 00:30:46,720
Why don't you discuss?"

612
00:30:46,720 --> 00:30:51,680
So think of it, you've been a, you've been a, you've had an assistant to point it for you.

613
00:30:51,680 --> 00:30:55,520
The company is paying for you for an assistant and it just sits there in the corner, right?

614
00:30:55,520 --> 00:30:58,800
So maybe you've never had an assistant before.

615
00:30:58,800 --> 00:31:01,680
I'm not great at delegating, okay?

616
00:31:01,680 --> 00:31:05,840
So that's something I'm asking AI to help me with.

617
00:31:05,840 --> 00:31:11,760
How can I become better at delegating stuff so that it understands me and my quirks a bit better?

618
00:31:11,760 --> 00:31:14,960
So to say, I'm not good at passing work on.

619
00:31:14,960 --> 00:31:16,560
I've got this project that I'm on.

620
00:31:16,560 --> 00:31:19,200
How do I make sure that the team around me stays busy?

621
00:31:19,200 --> 00:31:22,560
And that's where it's become super valuable for me.

622
00:31:22,560 --> 00:31:27,760
Is actually being open with AI with the things that I'm struggling with

623
00:31:27,760 --> 00:31:30,400
instead of focusing on that fancy things up there?

624
00:31:30,400 --> 00:31:34,480
Like listen, I'm really bad at responding in time on things.

625
00:31:34,480 --> 00:31:35,280
What do you think?

626
00:31:35,280 --> 00:31:38,320
Two or three things that I can help to be better at that or something?

627
00:31:38,320 --> 00:31:42,720
I don't think people realize that it's just sitting there in the corner and it's only

628
00:31:42,720 --> 00:31:45,040
going to throw it at you, what it is that you throw at it.

629
00:31:45,040 --> 00:31:47,680
So if you wanted to only summarize emails, go for it.

630
00:31:47,680 --> 00:31:49,200
Summarize your emails.

631
00:31:49,200 --> 00:31:56,480
But there's a much bigger psychological and a fluency thing that it can help us with.

632
00:31:56,480 --> 00:31:59,120
But a lot of people don't know that they can ask us to do that.

633
00:31:59,840 --> 00:32:02,080
And that's where there's a lot of the value for me.

634
00:32:02,080 --> 00:32:05,520
Like that article that I put out for a lot of friends of mine.

635
00:32:05,520 --> 00:32:08,000
I don't have children, but a lot of friends of mine who have children

636
00:32:08,000 --> 00:32:13,600
or we have an parents that are much older already and using technology and causing chaos

637
00:32:13,600 --> 00:32:21,760
because of cyberthreats and spam and fishing and being attacked and their money is being stolen.

638
00:32:21,760 --> 00:32:24,720
And people just are so afraid of the AI and I said,

639
00:32:24,720 --> 00:32:29,280
well, why don't you ask AI how you can protect yourself against the stuff that's happening?

640
00:32:29,280 --> 00:32:35,440
So I wrote that article to help parents prepare their children for AI and for cyberthreats

641
00:32:35,440 --> 00:32:37,040
and for the scary stuff that's out there.

642
00:32:37,040 --> 00:32:41,680
So that's a bit of a different way, I think, because there's a lot of content being put out there.

643
00:32:41,680 --> 00:32:43,680
What is the 10 prompts you can use?

644
00:32:43,680 --> 00:32:46,240
That's not what we need.

645
00:32:46,240 --> 00:32:48,000
There's enough content out there.

646
00:32:48,000 --> 00:32:53,920
And you can tell co-pilot or any AI, tell me over the next six months.

647
00:32:53,920 --> 00:32:57,760
Help me with one thing a day so I can learn and build my skills.

648
00:32:57,760 --> 00:33:03,600
But we're too afraid to ask because as humans, we so used to doing everything ourselves.

649
00:33:03,600 --> 00:33:05,040
I'll just struggle through this.

650
00:33:05,040 --> 00:33:08,240
I'll just work 10 to 12 hours a day and I'm guilty at it.

651
00:33:08,240 --> 00:33:10,320
This is a process that I'm going through.

652
00:33:10,320 --> 00:33:14,000
And that's why it's important for me to share the human side of AI.

653
00:33:14,000 --> 00:33:17,440
A lot of my blogs these days have gone much more around the human side,

654
00:33:17,440 --> 00:33:20,400
the human side of AI, which is a strange way of looking at it.

655
00:33:20,400 --> 00:33:24,240
But because there's a lot of other people focusing on the agents and the prompts,

656
00:33:24,240 --> 00:33:25,760
I actually don't care about that.

657
00:33:25,760 --> 00:33:27,120
I want people to realize.

658
00:33:27,120 --> 00:33:32,480
And it's so interesting that you said ontological design because it's something I don't think of often.

659
00:33:32,480 --> 00:33:35,840
I suppose it becomes a way of life or just a way of thinking.

660
00:33:35,840 --> 00:33:39,040
But it's exactly what we should be doing.

661
00:33:39,040 --> 00:33:43,200
Put good into it and you're going to get good back from it.

662
00:33:43,200 --> 00:33:46,160
That's changed what you're putting back into the world.

663
00:33:46,160 --> 00:33:48,640
And what you get back from the world is going to be so much better.

664
00:33:48,640 --> 00:33:49,840
And do the same with AI.

665
00:33:49,840 --> 00:33:51,360
Do good with it.

666
00:33:51,360 --> 00:33:52,240
Do good to yourself.

667
00:33:52,240 --> 00:33:55,360
Number one, we are our first priority.

668
00:33:55,360 --> 00:33:57,360
Being good to ourselves, being more efficient,

669
00:33:57,360 --> 00:34:02,720
being effective, having less fear is good to us.

670
00:34:02,720 --> 00:34:04,000
It's personal while being.

671
00:34:04,000 --> 00:34:05,760
We have to focus on that first.

672
00:34:05,760 --> 00:34:07,920
Before you become better in a team.

673
00:34:07,920 --> 00:34:08,960
You become better at you.

674
00:34:08,960 --> 00:34:10,160
That means spice.

675
00:34:10,160 --> 00:34:10,960
You become better there.

676
00:34:10,960 --> 00:34:12,720
How can you become better there?

677
00:34:12,720 --> 00:34:16,080
Because again, whoever you become affects those around you.

678
00:34:16,080 --> 00:34:18,240
And then when you move into the wee spice,

679
00:34:18,240 --> 00:34:21,680
then you're a better team leader or you're a better part of a team or something.

680
00:34:21,680 --> 00:34:21,920
So,

681
00:34:23,200 --> 00:34:27,040
yeah, I think we need to focus more on the psychology and how we can

682
00:34:27,040 --> 00:34:28,720
to be better humans actually.

683
00:34:28,720 --> 00:34:31,040
I think that's going to become a big thing for me.

684
00:34:31,040 --> 00:34:32,880
I think I'll put out another article on that.

685
00:34:32,880 --> 00:34:35,120
How can we be better humans because of AI?

686
00:34:35,120 --> 00:34:36,240
Because it's true.

687
00:34:36,240 --> 00:34:36,800
We can.

688
00:34:36,800 --> 00:34:40,320
Yeah, yeah, that's interesting.

689
00:34:40,320 --> 00:34:42,480
So I have four years, Aldona.

690
00:34:42,480 --> 00:34:46,800
And she actually use ChatGPT a lot now.

691
00:34:46,800 --> 00:34:47,440
She has this

692
00:34:47,440 --> 00:34:50,320
her own workspace.

693
00:34:50,320 --> 00:34:52,400
And she learned writing.

694
00:34:52,400 --> 00:34:55,280
Well, she was ChatGPT because she liked to prompt

695
00:34:55,280 --> 00:35:00,640
image for, for, for, I don't know what the English word for,

696
00:35:00,640 --> 00:35:02,560
to paint it with her.

697
00:35:02,560 --> 00:35:05,600
So sorry, prompt there are all the ones.

698
00:35:05,600 --> 00:35:08,400
So that's really good.

699
00:35:08,400 --> 00:35:12,960
But I think a little bit, we have, I don't know,

700
00:35:12,960 --> 00:35:18,080
COVID times and all the companies bring all all the tools to the people,

701
00:35:18,080 --> 00:35:19,040
especially the teams.

702
00:35:20,640 --> 00:35:23,920
Chatboy and Lube and so on.

703
00:35:23,920 --> 00:35:29,920
But, yeah, I think people was a little bit over-round.

704
00:35:29,920 --> 00:35:36,880
And I think we have a lot of, I call it the broken digital workplace.

705
00:35:36,880 --> 00:35:39,440
A little, little, little apt key agree.

706
00:35:39,440 --> 00:35:44,000
Now the company say, okay, now we have co-pilot

707
00:35:44,000 --> 00:35:46,000
to fix it.

708
00:35:46,000 --> 00:35:47,120
So.

709
00:35:50,080 --> 00:35:54,160
What did you think or what's happened then an organization

710
00:35:54,160 --> 00:35:57,520
introduced co-pilot into a, yeah, I say,

711
00:35:57,520 --> 00:36:00,640
poorly structured Microsoft 365 environment?

712
00:36:00,640 --> 00:36:05,200
Which by the way, most of them are, I'm sorry to say that.

713
00:36:05,200 --> 00:36:09,120
I've very seldom seen companies that are using technology correctly.

714
00:36:09,120 --> 00:36:13,360
Very so luck seriously, not often.

715
00:36:13,360 --> 00:36:19,600
So, wow, I'm, indefinitely, quite well known for stepping on toes.

716
00:36:19,600 --> 00:36:23,360
So, again, if I had to pick a role for myself, it's this ruptor.

717
00:36:23,360 --> 00:36:26,560
Because I'm so passionate about what I do,

718
00:36:26,560 --> 00:36:29,680
I don't mind being the person that rubs the plasters.

719
00:36:29,680 --> 00:36:32,960
So, a lot of times in companies when I get involved,

720
00:36:32,960 --> 00:36:35,200
it's my biggest role is to be at this ruptor.

721
00:36:35,200 --> 00:36:37,520
It's to just point fingers and be brutally honest.

722
00:36:37,520 --> 00:36:39,840
I've got, I've got very little tact.

723
00:36:39,840 --> 00:36:43,120
I'm carrying it's not because I don't care, it's because I care too much.

724
00:36:43,120 --> 00:36:49,200
So, when it comes to IT and management, because I blame the top layer,

725
00:36:49,200 --> 00:36:50,640
okay, I'm very sorry to say it.

726
00:36:50,640 --> 00:36:54,400
If I hear another person say that I end user is stupid,

727
00:36:54,400 --> 00:36:56,640
I'm going to smash them in a fight, okay?

728
00:36:56,640 --> 00:36:59,200
So, late that day of warning out there,

729
00:36:59,200 --> 00:37:01,440
we'll smash you in your fights, okay?

730
00:37:01,440 --> 00:37:03,440
Because it's not a fault, okay?

731
00:37:03,440 --> 00:37:05,200
You do get people that are difficult,

732
00:37:05,200 --> 00:37:06,560
that don't want to learn or challenge.

733
00:37:06,560 --> 00:37:08,720
Of course, we do that, but it's fear.

734
00:37:08,720 --> 00:37:10,080
That's all fear-abased.

735
00:37:10,080 --> 00:37:12,400
If you go into a meeting in someone's miserable,

736
00:37:12,400 --> 00:37:14,560
there's a project manager that's really miserable,

737
00:37:14,560 --> 00:37:16,880
and he's giving everyone grief, I can promise you,

738
00:37:16,880 --> 00:37:19,920
he had it that bad day at home, always be it really hurts

739
00:37:19,920 --> 00:37:22,320
on a previous project, or it was leaked down

740
00:37:22,320 --> 00:37:24,160
on a previous project or something, okay?

741
00:37:24,160 --> 00:37:25,600
We're all just humans.

742
00:37:25,600 --> 00:37:30,560
So, if I look at applying that magic ingredient,

743
00:37:30,560 --> 00:37:32,640
now called AI in companies, okay?

744
00:37:32,640 --> 00:37:35,120
And whether it's co-pilot or whatever it might be,

745
00:37:35,120 --> 00:37:36,960
as I mentioned,

746
00:37:36,960 --> 00:37:40,400
it doesn't fix things, okay, it amplifies.

747
00:37:40,400 --> 00:37:42,640
So, if you had a healthy environment,

748
00:37:42,640 --> 00:37:44,640
it's going to amplify that healthy environment.

749
00:37:44,640 --> 00:37:45,600
That's what you, again,

750
00:37:45,600 --> 00:37:48,160
ontological design, how do we keep on going back to this,

751
00:37:48,160 --> 00:37:50,640
that's amazing that you brought that up today.

752
00:37:50,640 --> 00:37:52,480
It's so amazing how relevant it is.

753
00:37:52,480 --> 00:37:54,560
But if your environment's healthy,

754
00:37:54,560 --> 00:37:55,520
it's going to make it healthier.

755
00:37:55,520 --> 00:37:56,720
If your environment's unhealthy,

756
00:37:56,720 --> 00:37:59,360
it's going to put a mess of spotlight on it, okay?

757
00:37:59,360 --> 00:38:01,200
And it's going to be the full-tiled

758
00:38:01,200 --> 00:38:03,040
for the next thing that goes wrong.

759
00:38:03,040 --> 00:38:05,040
Oh, we've got disasters,

760
00:38:05,040 --> 00:38:06,480
we've got data breaches,

761
00:38:06,480 --> 00:38:08,400
everything because of co-pilot.

762
00:38:08,400 --> 00:38:09,360
No, it's not.

763
00:38:09,360 --> 00:38:11,600
You have problems for years,

764
00:38:11,600 --> 00:38:12,880
you just didn't know it, okay?

765
00:38:13,600 --> 00:38:16,000
So, I think as humans,

766
00:38:16,000 --> 00:38:19,440
and let's compare, let's do that.

767
00:38:19,440 --> 00:38:22,160
I love using jacks to posing or something.

768
00:38:22,160 --> 00:38:23,680
I love comparing things,

769
00:38:23,680 --> 00:38:24,640
and you know,

770
00:38:24,640 --> 00:38:26,400
a creator of two, I don't know,

771
00:38:26,400 --> 00:38:27,360
what ever type of site.

772
00:38:27,360 --> 00:38:31,760
So, let's think about as medicine, okay?

773
00:38:31,760 --> 00:38:34,000
What's the easiest thing to do?

774
00:38:34,000 --> 00:38:37,840
You have a headache,

775
00:38:37,840 --> 00:38:39,360
so take a headache tablet, right?

776
00:38:39,360 --> 00:38:42,240
Of course, I also drink medicines.

777
00:38:43,280 --> 00:38:45,840
Or do I need to put that effort

778
00:38:45,840 --> 00:38:48,080
in and exercise every day and drink more water?

779
00:38:48,080 --> 00:38:52,240
Much easier to take that headache tablet.

780
00:38:52,240 --> 00:38:54,640
And AI in a lot of companies

781
00:38:54,640 --> 00:38:56,640
is being switched on as headache tablets,

782
00:38:56,640 --> 00:38:58,480
or as vitamins, or as something.

783
00:38:58,480 --> 00:39:02,000
Years ago, I used,

784
00:39:02,000 --> 00:39:04,080
it's amazing how we think before AI,

785
00:39:04,080 --> 00:39:06,720
because now AI is the next big thing, okay?

786
00:39:06,720 --> 00:39:07,920
10 years ago, I was a team,

787
00:39:07,920 --> 00:39:08,800
I was like, oh my word,

788
00:39:08,800 --> 00:39:10,560
how are we going to get people to use teams?

789
00:39:10,560 --> 00:39:11,920
Okay, another overusing it?

790
00:39:12,560 --> 00:39:15,120
But years ago, I warned companies,

791
00:39:15,120 --> 00:39:15,840
and I still do it.

792
00:39:15,840 --> 00:39:17,440
I'm pretty sure I wrote a blog about it.

793
00:39:17,440 --> 00:39:19,360
I've written way too many blogs, okay?

794
00:39:19,360 --> 00:39:21,280
Well, no, I don't think so, but anyway.

795
00:39:21,280 --> 00:39:22,960
So years ago, I said,

796
00:39:22,960 --> 00:39:24,720
companies go,

797
00:39:24,720 --> 00:39:27,600
employees will arrive on a Monday morning,

798
00:39:27,600 --> 00:39:30,480
and on their desk,

799
00:39:30,480 --> 00:39:34,480
is a cute little recipe book,

800
00:39:34,480 --> 00:39:36,640
an illiquidizer,

801
00:39:36,640 --> 00:39:38,640
and they go,

802
00:39:38,640 --> 00:39:42,160
because the CIO has played golf with someone on Saturday,

803
00:39:42,160 --> 00:39:44,480
that said, if people drink green smoothies,

804
00:39:44,480 --> 00:39:46,560
they're going to work harder,

805
00:39:46,560 --> 00:39:48,080
and cost you less money, right?

806
00:39:48,080 --> 00:39:50,720
So everyone gets issued with a liquidizer,

807
00:39:50,720 --> 00:39:53,600
and a recipe book, they'll make a mistake,

808
00:39:53,600 --> 00:39:55,760
even got a little cure code that you can scan

809
00:39:55,760 --> 00:39:56,880
to go read recipes.

810
00:39:56,880 --> 00:39:58,640
How am I going to make my green smoothie?

811
00:39:58,640 --> 00:39:59,760
So wonderful.

812
00:39:59,760 --> 00:40:01,520
So that person has peace of mind

813
00:40:01,520 --> 00:40:03,680
that he has done what he has supposed to do in the company.

814
00:40:03,680 --> 00:40:06,400
Everyone is now issued with a liquidizer,

815
00:40:06,400 --> 00:40:08,080
they can make their own green smoothies.

816
00:40:08,080 --> 00:40:11,680
So yes, some people are going to figure it out.

817
00:40:11,680 --> 00:40:12,960
Some people are curious.

818
00:40:12,960 --> 00:40:14,880
Some people are going to put vodka in there, okay?

819
00:40:14,880 --> 00:40:17,120
And make more green, ours.

820
00:40:17,120 --> 00:40:19,840
Copilot is just a liquidizer, okay?

821
00:40:19,840 --> 00:40:22,080
So it's going to just produce what it is that we throw in there,

822
00:40:22,080 --> 00:40:23,040
or that it has access to.

823
00:40:23,040 --> 00:40:27,440
But what companies don't realize is that it's the hard work

824
00:40:27,440 --> 00:40:28,880
that delivers the results,

825
00:40:28,880 --> 00:40:30,240
not the easy fixes.

826
00:40:30,240 --> 00:40:32,400
It's not the heat-actablet that really is.

827
00:40:32,400 --> 00:40:34,560
Heat-actablets only solve something right now,

828
00:40:34,560 --> 00:40:36,160
but the underlying problem,

829
00:40:36,160 --> 00:40:37,920
they're not drinking water,

830
00:40:37,920 --> 00:40:39,600
they're not exercising the big problem.

831
00:40:39,600 --> 00:40:42,720
So if I look at Copilot as well,

832
00:40:42,720 --> 00:40:44,560
and that comes with responsible use,

833
00:40:44,560 --> 00:40:47,120
so with that liquidizer or that smoothie maker

834
00:40:47,120 --> 00:40:48,960
that we've now issued every employee,

835
00:40:48,960 --> 00:40:53,520
if we don't have awareness campaigns in the company

836
00:40:53,520 --> 00:40:56,880
with why it's important to have more vegetables and smoothies,

837
00:40:56,880 --> 00:40:57,280
why?

838
00:40:57,280 --> 00:40:58,720
How?

839
00:40:58,720 --> 00:41:02,560
If we don't even focus on saying at Peter and finance

840
00:41:02,560 --> 00:41:05,120
that works way too hard and is close to a hard attack,

841
00:41:05,120 --> 00:41:06,240
hey, Peter,

842
00:41:06,240 --> 00:41:08,080
I want you to be healthier because

843
00:41:08,880 --> 00:41:10,960
I want you to grow old with your grandchildren.

844
00:41:10,960 --> 00:41:13,280
You're so much more than your job.

845
00:41:13,280 --> 00:41:14,160
Do you know that?

846
00:41:14,160 --> 00:41:15,200
So much more than your job.

847
00:41:15,200 --> 00:41:16,320
You're so much more than the hours

848
00:41:16,320 --> 00:41:17,600
that we're squeezing out of you,

849
00:41:17,600 --> 00:41:19,120
the blood that we're getting out of the store

850
00:41:19,120 --> 00:41:20,160
and in this company, right?

851
00:41:20,160 --> 00:41:22,480
And we talk to humans,

852
00:41:22,480 --> 00:41:26,000
then when you put that liquidizer on the desk,

853
00:41:26,000 --> 00:41:31,360
people understand that there's benefit for them to use it,

854
00:41:31,360 --> 00:41:32,400
they understand the benefit,

855
00:41:32,400 --> 00:41:34,640
but we're not explaining healthy habits

856
00:41:34,640 --> 00:41:36,080
to people and companies.

857
00:41:36,080 --> 00:41:38,240
We're just putting another plaster on it.

858
00:41:38,240 --> 00:41:40,320
We, teams was a plaster that was put on

859
00:41:40,320 --> 00:41:42,640
because we said people can't collaborate.

860
00:41:42,640 --> 00:41:45,040
Or also to work remotely, of course.

861
00:41:45,040 --> 00:41:46,240
That didn't help.

862
00:41:46,240 --> 00:41:48,080
If the skills of ways to communicate

863
00:41:48,080 --> 00:41:49,360
and how to communicate and wait

864
00:41:49,360 --> 00:41:51,200
to store my content didn't exist,

865
00:41:51,200 --> 00:41:53,760
teams might at one million times worse.

866
00:41:53,760 --> 00:41:57,280
It's unbelievable how bad it is

867
00:41:57,280 --> 00:41:59,200
and how many people tell me teams is terrible.

868
00:41:59,200 --> 00:42:00,160
As it, no, it's not.

869
00:42:00,160 --> 00:42:01,280
You're terrible.

870
00:42:01,280 --> 00:42:03,680
But I'll blame IT and management

871
00:42:03,680 --> 00:42:05,920
because they never taught well being in the company.

872
00:42:05,920 --> 00:42:08,160
We've never taught y'all to responsibly use

873
00:42:08,160 --> 00:42:11,600
technology or why it should be used.

874
00:42:11,600 --> 00:42:12,640
Sorry.

875
00:42:12,640 --> 00:42:14,400
It's going to be a plaster.

876
00:42:14,400 --> 00:42:16,720
It's a headache tab that's not going to make anything better.

877
00:42:16,720 --> 00:42:17,920
And I actually feel better today,

878
00:42:17,920 --> 00:42:19,680
but it's not going to fix things, okay?

879
00:42:19,680 --> 00:42:21,040
We, I don't think,

880
00:42:21,040 --> 00:42:25,200
I think the need to train people

881
00:42:25,200 --> 00:42:28,400
on digital literacy and digital fluency

882
00:42:28,400 --> 00:42:31,440
is now even more required than it was before.

883
00:42:31,440 --> 00:42:33,040
AI doesn't remove that.

884
00:42:33,040 --> 00:42:34,640
Doesn't.

885
00:42:34,640 --> 00:42:36,240
Yes, people can do more.

886
00:42:36,240 --> 00:42:38,080
Yes, I can achieve a lot more now.

887
00:42:38,160 --> 00:42:40,640
Yes, it takes me now two hours

888
00:42:40,640 --> 00:42:44,560
instead of eight hours to build a functional spec or something, okay?

889
00:42:44,560 --> 00:42:46,000
Because we all spend

890
00:42:46,000 --> 00:42:48,880
like unbelievable time creating documents

891
00:42:48,880 --> 00:42:50,240
for projects and things.

892
00:42:50,240 --> 00:42:53,840
But if I don't understand why that document needs to be in place

893
00:42:53,840 --> 00:42:56,000
and if I don't understand what a healthy project is

894
00:42:56,000 --> 00:42:58,800
and I don't understand why it is that we have to put things

895
00:42:58,800 --> 00:43:00,800
down like that, then just creating the contents

896
00:43:00,800 --> 00:43:02,240
not going to make me a better worker.

897
00:43:02,240 --> 00:43:05,600
So that's my opinion about that.

898
00:43:05,600 --> 00:43:07,440
I love AI, okay?

899
00:43:07,440 --> 00:43:10,160
I love AI and I hope I live long enough

900
00:43:10,160 --> 00:43:14,480
to study and enjoy life before humans kills us with AI, okay?

901
00:43:14,480 --> 00:43:15,920
Because it's not AI, it's going to kill us.

902
00:43:15,920 --> 00:43:17,600
It's going to be humans, okay?

903
00:43:17,600 --> 00:43:21,840
So if that's a crazy road that we're going to take,

904
00:43:21,840 --> 00:43:24,000
I hope that there's enough time left for all of us.

905
00:43:24,000 --> 00:43:26,000
But if we start realizing now that we can do

906
00:43:26,000 --> 00:43:27,440
incredibly good with AI.

907
00:43:27,440 --> 00:43:32,560
Yeah, I think what's the topic is,

908
00:43:32,560 --> 00:43:35,840
I'll talk about, I'll talk about change

909
00:43:35,840 --> 00:43:38,320
and company laughs, talk about change.

910
00:43:38,320 --> 00:43:43,440
But I don't know, they talk a lot about change

911
00:43:43,440 --> 00:43:44,080
and bad things.

912
00:43:44,080 --> 00:43:45,360
Well, I do talk about it, yes.

913
00:43:45,360 --> 00:43:46,880
But that's all they do.

914
00:43:46,880 --> 00:43:51,440
But they really don't do it from my feeling

915
00:43:51,440 --> 00:43:52,640
all the time.

916
00:43:52,640 --> 00:43:59,920
What makes for you a good change management, I say, process?

917
00:43:59,920 --> 00:44:04,800
Yeah, change management.

918
00:44:04,800 --> 00:44:08,640
So a lot of companies think it's just a compliance exercise.

919
00:44:08,640 --> 00:44:10,400
They'll sometimes contact me and say,

920
00:44:10,400 --> 00:44:13,200
can you see me that PDF with all the tick boxes

921
00:44:13,200 --> 00:44:15,040
that we can just select tick readiness?

922
00:44:15,040 --> 00:44:17,920
I think it's similar to being AI ready

923
00:44:17,920 --> 00:44:19,760
or tick ready or something, okay?

924
00:44:19,760 --> 00:44:22,720
And I think the first thing we need to realize is that

925
00:44:22,720 --> 00:44:29,840
change management is a lifelong commitment.

926
00:44:29,840 --> 00:44:34,400
Okay, so, and a lot of companies get that wrong.

927
00:44:34,720 --> 00:44:38,080
We need people and companies that focus on it permanently.

928
00:44:38,080 --> 00:44:42,240
Not me, that gets brought in for three months or six months or a year

929
00:44:42,240 --> 00:44:44,800
because it normally doesn't sustain after it.

930
00:44:44,800 --> 00:44:47,200
I can have huge impacts, but it doesn't last.

931
00:44:47,200 --> 00:44:51,120
Change management, change management, looking off the people's

932
00:44:51,120 --> 00:44:54,000
while making sure that we focus on skills

933
00:44:54,000 --> 00:44:55,920
and healthy use of applications and things

934
00:44:55,920 --> 00:45:00,400
should be a permanent part of a company's DNA.

935
00:45:00,400 --> 00:45:02,480
It should be a strategic objective.

936
00:45:03,280 --> 00:45:05,040
If you go and look at companies' values

937
00:45:05,040 --> 00:45:08,560
in the emissions statements, that should be there.

938
00:45:08,560 --> 00:45:10,960
Change management while being making sure

939
00:45:10,960 --> 00:45:14,960
that we continue to invest in our employees,

940
00:45:14,960 --> 00:45:16,720
but it's not. It's seen as projects.

941
00:45:16,720 --> 00:45:19,280
It's, you know, it's a short term.

942
00:45:19,280 --> 00:45:21,440
So that's the first thing that they need to change.

943
00:45:21,440 --> 00:45:23,280
We need to have people that are passionate

944
00:45:23,280 --> 00:45:26,320
to continuously focus on it.

945
00:45:26,320 --> 00:45:28,800
It needs to be their job and they need to be paid for it.

946
00:45:28,800 --> 00:45:31,040
Okay, that's very, very important.

947
00:45:31,040 --> 00:45:33,040
It's the same as having an intranet manager

948
00:45:33,040 --> 00:45:36,560
or having a responsible use of AI champion or something.

949
00:45:36,560 --> 00:45:39,600
It's not a temporary thing.

950
00:45:39,600 --> 00:45:41,680
It needs to be permanently focused on.

951
00:45:41,680 --> 00:45:44,400
It's, I think, change management, if I had to

952
00:45:44,400 --> 00:45:48,640
create an analogy for it, change management

953
00:45:48,640 --> 00:45:50,640
like having a nurse on site.

954
00:45:50,640 --> 00:45:54,160
Having a little office there, where there's some

955
00:45:54,160 --> 00:45:55,840
that when you're not feeling well,

956
00:45:55,840 --> 00:45:58,880
but also someone that takes care of employees most of the time

957
00:45:58,880 --> 00:46:00,160
and focuses on it.

958
00:46:00,160 --> 00:46:02,320
It doesn't help that you're once in three years

959
00:46:02,320 --> 00:46:04,560
reigning to a nurse that just comes and sits on site

960
00:46:04,560 --> 00:46:06,720
for six weeks and then all your problems are fixed.

961
00:46:06,720 --> 00:46:08,400
Doesn't work like that.

962
00:46:08,400 --> 00:46:12,640
So we need a nurse on site and we're going to need it now more than ever.

963
00:46:12,640 --> 00:46:16,480
AI is going to surface a lot of

964
00:46:16,480 --> 00:46:21,360
unwell people at work.

965
00:46:21,360 --> 00:46:23,280
It's going to surface a lot of negativity

966
00:46:23,280 --> 00:46:25,840
and stress and fear in the workplace.

967
00:46:25,840 --> 00:46:28,000
And now we need that nurse, that

968
00:46:28,000 --> 00:46:31,680
that helper, that change management person, the adoption,

969
00:46:31,680 --> 00:46:34,160
the training, the wellbeing.

970
00:46:34,160 --> 00:46:37,600
We need that permanently in companies and I think companies

971
00:46:37,600 --> 00:46:39,200
need to start taking that seriously.

972
00:46:39,200 --> 00:46:40,080
It's not a project.

973
00:46:40,080 --> 00:46:42,400
Getting someone in externally

974
00:46:42,400 --> 00:46:47,280
to do change management is not hard work.

975
00:46:47,280 --> 00:46:48,800
It normally doesn't stick.

976
00:46:48,800 --> 00:46:51,040
You might put a couple of things in place, but

977
00:46:51,040 --> 00:46:52,640
it's as good as I tell a company,

978
00:46:52,640 --> 00:46:55,200
as part of change management is that,

979
00:46:55,840 --> 00:46:58,560
you need to have a forum that says it's full for AI,

980
00:46:58,560 --> 00:46:59,680
you know, it's right.

981
00:46:59,680 --> 00:47:02,080
We need to have a forum once a month that gets together

982
00:47:02,080 --> 00:47:03,840
and just talks about the major changes

983
00:47:03,840 --> 00:47:05,600
and how does it impact my employees?

984
00:47:05,600 --> 00:47:09,760
And we need to regularly communicate.

985
00:47:09,760 --> 00:47:13,440
Once I leave that company, that doesn't exist anymore.

986
00:47:13,440 --> 00:47:18,240
Very few companies actually put start systems in place permanently.

987
00:47:18,240 --> 00:47:20,400
So for me, that's change management.

988
00:47:20,400 --> 00:47:23,840
Change management is having a wellbeing specialist

989
00:47:24,480 --> 00:47:27,760
in-grind in your company and making it part of your

990
00:47:27,760 --> 00:47:30,720
mission and your vision and your values

991
00:47:30,720 --> 00:47:34,640
and your strategic objectives is to have healthier employees

992
00:47:34,640 --> 00:47:38,800
that uses technology responsibly, effectively and efficiently.

993
00:47:38,800 --> 00:47:40,160
And it's a short statement,

994
00:47:40,160 --> 00:47:42,560
but it carries a lot of weight.

995
00:47:42,560 --> 00:47:45,200
There's a lot that must go into it to be able to achieve that

996
00:47:45,200 --> 00:47:48,400
and you have to continuously focus on it to achieve that.

997
00:47:48,400 --> 00:47:50,720
I didn't answer that, Mocha.

998
00:47:50,720 --> 00:47:51,280
I'm sorry.

999
00:47:51,280 --> 00:47:52,400
I didn't really answer that.

1000
00:47:52,400 --> 00:47:54,000
I think I just opened up more questions,

1001
00:47:54,000 --> 00:47:55,440
but that's more being in about China.

1002
00:47:55,440 --> 00:48:00,480
I think what actually

1003
00:48:00,480 --> 00:48:02,960
or happened in the last time it's...

1004
00:48:02,960 --> 00:48:05,520
Okay, we need co-pilot.

1005
00:48:05,520 --> 00:48:06,240
IT gets...

1006
00:48:06,240 --> 00:48:10,720
get the job, the project,

1007
00:48:10,720 --> 00:48:13,360
and they do their job.

1008
00:48:13,360 --> 00:48:15,920
They buy, I don't know, license, roll out.

1009
00:48:15,920 --> 00:48:19,440
And yeah, then they say, "Okay,

1010
00:48:22,080 --> 00:48:27,200
users know you have to look at naming conventions,

1011
00:48:27,200 --> 00:48:29,760
speed adaptor, permissions, life cycle management,

1012
00:48:29,760 --> 00:48:30,800
and code it all as shit."

1013
00:48:30,800 --> 00:48:34,800
And I think, yeah, they really lost...

1014
00:48:34,800 --> 00:48:39,440
I don't know, there's some...

1015
00:48:39,440 --> 00:48:40,160
Something missing.

1016
00:48:40,160 --> 00:48:40,640
It's like...

1017
00:48:40,640 --> 00:48:46,560
They all try to say, "Okay, my project,

1018
00:48:46,560 --> 00:48:50,720
you are responsible, you are responsible for these and that,

1019
00:48:50,720 --> 00:48:55,200
but it's not strategic, I think."

1020
00:48:55,200 --> 00:48:58,320
How can we make it...

1021
00:48:58,320 --> 00:48:59,840
Yeah, making...

1022
00:48:59,840 --> 00:49:03,280
bringing more sense, and I think also...

1023
00:49:03,280 --> 00:49:06,640
When it makes more sense, it makes more return of rest.

1024
00:49:06,640 --> 00:49:08,640
But how can we make it...

1025
00:49:08,640 --> 00:49:10,320
It's since making process...

1026
00:49:10,320 --> 00:49:12,880
bring AI into a company?

1027
00:49:12,880 --> 00:49:17,280
I'm again going to go back to that me,

1028
00:49:17,280 --> 00:49:18,960
we ask situation.

1029
00:49:19,280 --> 00:49:24,240
I think a digital strategy, specifically focusing on storage, okay,

1030
00:49:24,240 --> 00:49:26,080
without going into all the other applications.

1031
00:49:26,080 --> 00:49:29,200
So let's just talk about where I save my file, okay?

1032
00:49:29,200 --> 00:49:30,480
That...

1033
00:49:30,480 --> 00:49:33,360
That needs to be focused on.

1034
00:49:33,360 --> 00:49:35,280
We can't always go back and fix the past.

1035
00:49:35,280 --> 00:49:36,080
It's too difficult.

1036
00:49:36,080 --> 00:49:39,040
There's too much content, but we can say that from a certain date,

1037
00:49:39,040 --> 00:49:40,640
we want to start working different.

1038
00:49:40,640 --> 00:49:43,360
So if we look at the modern workplace,

1039
00:49:43,360 --> 00:49:45,920
and again, making sure that we have good data hygiene,

1040
00:49:47,600 --> 00:49:50,560
approaches, and understanding, and awareness,

1041
00:49:50,560 --> 00:49:55,040
if our employees truly understand,

1042
00:49:55,040 --> 00:49:56,880
in a way that we live and work,

1043
00:49:56,880 --> 00:49:58,720
when to use what?

1044
00:49:58,720 --> 00:50:01,040
And I'm specifically talking about storage now,

1045
00:50:01,040 --> 00:50:02,720
care files, because for me,

1046
00:50:02,720 --> 00:50:05,120
the AI side, of course,

1047
00:50:05,120 --> 00:50:09,120
the consumption of our data, we are data stored, right?

1048
00:50:09,120 --> 00:50:10,000
So if I just think,

1049
00:50:10,000 --> 00:50:12,640
and I just only focus on those areas,

1050
00:50:12,640 --> 00:50:15,680
my one-drop content and my team's content,

1051
00:50:15,680 --> 00:50:17,120
and then of course, there's intranets.

1052
00:50:17,120 --> 00:50:19,280
But we need to go back to that,

1053
00:50:19,280 --> 00:50:22,800
Marco, we absolutely have to focus on making sure

1054
00:50:22,800 --> 00:50:26,480
that our people understand where to store what,

1055
00:50:26,480 --> 00:50:29,680
so that AI can work more efficiently.

1056
00:50:29,680 --> 00:50:32,640
But some way, we have to draw the line in the sand.

1057
00:50:32,640 --> 00:50:34,880
As humans, we tend to think,

1058
00:50:34,880 --> 00:50:37,840
we've spent so many years making this mistake,

1059
00:50:37,840 --> 00:50:39,600
that it's too difficult to change now.

1060
00:50:39,600 --> 00:50:45,120
Any single day that you stop making that mistake is a good day to change.

1061
00:50:45,120 --> 00:50:47,360
But it's going to be a tough job.

1062
00:50:47,360 --> 00:50:48,800
It's going to be difficult to do that.

1063
00:50:48,800 --> 00:50:50,000
It's not easy,

1064
00:50:50,000 --> 00:50:51,440
but the benefits we get from it,

1065
00:50:51,440 --> 00:50:52,800
the results and the benefits of

1066
00:50:52,800 --> 00:50:55,360
synum companies where people actually understand better,

1067
00:50:55,360 --> 00:50:58,000
how their behavior, again,

1068
00:50:58,000 --> 00:50:59,920
we're back to ontological design,

1069
00:50:59,920 --> 00:51:03,120
where I store my document and how that impacts people.

1070
00:51:03,120 --> 00:51:04,640
And now, like I said,

1071
00:51:04,640 --> 00:51:06,400
GoPro is a flashlight,

1072
00:51:06,400 --> 00:51:09,120
so we have to go back to

1073
00:51:09,120 --> 00:51:13,280
healthy data storage and understanding.

1074
00:51:13,280 --> 00:51:15,040
Years ago, I was like,

1075
00:51:15,040 --> 00:51:16,960
"Oh, I think we've lost the plot."

1076
00:51:16,960 --> 00:51:19,200
Microsoft, a lot of terminologies came out,

1077
00:51:19,200 --> 00:51:20,480
and I'm blaming Microsoft.

1078
00:51:20,480 --> 00:51:22,160
It's any technology, right?

1079
00:51:22,160 --> 00:51:24,000
People were, you know,

1080
00:51:24,000 --> 00:51:26,640
the whole structured versus unstructured data.

1081
00:51:26,640 --> 00:51:28,640
Or it doesn't matter where your documents are anymore.

1082
00:51:28,640 --> 00:51:29,680
You can just search for it.

1083
00:51:29,680 --> 00:51:31,200
I'm like, "You're right."

1084
00:51:31,200 --> 00:51:33,840
Let's talk about that in a couple of years.

1085
00:51:33,840 --> 00:51:35,120
Now, it doesn't matter, Trace.

1086
00:51:35,120 --> 00:51:36,960
Stop worrying about structured data.

1087
00:51:36,960 --> 00:51:40,720
Stop worrying about having structured environments where content goes in.

1088
00:51:40,720 --> 00:51:42,160
Because we can just ask.

1089
00:51:42,160 --> 00:51:43,760
But now we're realizing that

1090
00:51:43,760 --> 00:51:46,880
because we didn't focus on where we store it,

1091
00:51:46,880 --> 00:51:48,720
we didn't understand permissions,

1092
00:51:48,720 --> 00:51:50,480
we didn't understand access.

1093
00:51:50,480 --> 00:51:52,800
Because if you just dump it everywhere,

1094
00:51:52,800 --> 00:51:54,080
you don't understand the access.

1095
00:51:54,080 --> 00:51:56,480
So again, I'm going to go back to an analogy.

1096
00:51:56,480 --> 00:52:01,120
It's taken to the cupboard that you pack your clothes in, right?

1097
00:52:01,120 --> 00:52:05,200
If we teach our children that you actually don't have to worry about that,

1098
00:52:05,200 --> 00:52:06,560
must really, you know?

1099
00:52:06,560 --> 00:52:10,240
Everything can go on to the floor in your bedroom.

1100
00:52:10,240 --> 00:52:12,800
You don't have to put t-shirts in that place.

1101
00:52:12,800 --> 00:52:14,720
You don't have to hand dresses there.

1102
00:52:14,720 --> 00:52:16,400
You don't have to put this there.

1103
00:52:16,400 --> 00:52:18,160
Of course, I'm going to just buy your robot.

1104
00:52:18,160 --> 00:52:19,520
You don't even have to worry where it is.

1105
00:52:19,520 --> 00:52:23,440
You'll just say, "Hey, robot, go fetch my favourite blue socks, right?"

1106
00:52:23,440 --> 00:52:27,520
But now, because you never taught your child decent habits

1107
00:52:27,520 --> 00:52:29,680
towards where they store their things,

1108
00:52:29,680 --> 00:52:34,800
their favourite t-shirts ended up in their brother's cupboard, right?

1109
00:52:34,800 --> 00:52:36,240
But they didn't care.

1110
00:52:36,240 --> 00:52:38,080
The robot keeps on fetching it there.

1111
00:52:38,080 --> 00:52:39,600
It doesn't matter where it's stored.

1112
00:52:39,600 --> 00:52:43,520
But now their brother is using it when he works on his motorcycle

1113
00:52:43,520 --> 00:52:45,280
and it's got oil on it, you know?

1114
00:52:45,280 --> 00:52:47,360
That's the type of stuff that happens is

1115
00:52:47,360 --> 00:52:52,000
is if we don't have that respect towards where our data goes,

1116
00:52:52,000 --> 00:52:57,200
we can't expect to just find that we need to go back and install those skills.

1117
00:52:57,200 --> 00:52:58,640
I know that's a difficult thing to do.

1118
00:52:58,640 --> 00:52:59,840
Good grief.

1119
00:52:59,840 --> 00:53:01,840
It does keep me awake sometimes at night,

1120
00:53:01,840 --> 00:53:02,880
but if we don't start,

1121
00:53:02,880 --> 00:53:05,600
we have to start.

1122
00:53:05,600 --> 00:53:07,840
That's just what I say we do.

1123
00:53:07,840 --> 00:53:09,200
And it starts with me.

1124
00:53:09,200 --> 00:53:12,640
That's the big thing is you don't have to change 10 million people.

1125
00:53:12,640 --> 00:53:14,080
I just have to change me.

1126
00:53:14,080 --> 00:53:18,640
I have to change my attitude towards the respect I have towards company data,

1127
00:53:18,640 --> 00:53:21,120
where I store the stuff I work on,

1128
00:53:21,120 --> 00:53:23,520
where we store the stuff that my team works on.

1129
00:53:23,520 --> 00:53:25,040
Just about those things.

1130
00:53:25,040 --> 00:53:26,800
I know there's a lot of cross-contamination,

1131
00:53:26,800 --> 00:53:28,240
but just focus on those things first.

1132
00:53:28,240 --> 00:53:30,880
Because then if we can install respecting people

1133
00:53:30,880 --> 00:53:33,040
with where they store their data,

1134
00:53:33,040 --> 00:53:36,720
then adding a carpet on top of it.

1135
00:53:36,720 --> 00:53:38,640
But we are way too late for it.

1136
00:53:39,120 --> 00:53:42,320
Copilot's already been in the ploying companies.

1137
00:53:42,320 --> 00:53:44,320
But we're going to go through that cycle again.

1138
00:53:44,320 --> 00:53:45,840
It's going to be a two or three year cycle.

1139
00:53:45,840 --> 00:53:47,600
We say, "Oh, we've got problems with teams."

1140
00:53:47,600 --> 00:53:52,640
And we're going to have problems with Copilot.

1141
00:53:52,640 --> 00:53:54,480
But after the fact,

1142
00:53:54,480 --> 00:53:57,360
and that creates new jobs, by the way.

1143
00:53:57,360 --> 00:54:04,960
When we say it's, we are a lot in the we space,

1144
00:54:04,960 --> 00:54:09,200
but did the companies do give the people,

1145
00:54:09,200 --> 00:54:12,000
I don't know, policies or rules or found things,

1146
00:54:12,000 --> 00:54:13,600
outrails to help?

1147
00:54:13,600 --> 00:54:14,240
No.

1148
00:54:14,240 --> 00:54:14,880
No?

1149
00:54:14,880 --> 00:54:15,760
Okay.

1150
00:54:15,760 --> 00:54:16,240
That's the...

1151
00:54:16,240 --> 00:54:21,600
That digital strategy again,

1152
00:54:21,600 --> 00:54:24,000
that me, we ask things at such a simple thing

1153
00:54:24,000 --> 00:54:26,720
to socialize and discuss with people

1154
00:54:26,720 --> 00:54:29,760
so that they understand the impact and where they live and

1155
00:54:29,760 --> 00:54:30,880
and how they, like,

1156
00:54:30,880 --> 00:54:32,880
doesn't exist in companies.

1157
00:54:32,880 --> 00:54:34,880
I very, very seldom see that.

1158
00:54:34,880 --> 00:54:38,400
Yes, someone's created a 45 page word document

1159
00:54:38,400 --> 00:54:40,560
that's been saved as a PDF that's called

1160
00:54:40,560 --> 00:54:43,040
the digital strategy of X Company.

1161
00:54:43,040 --> 00:54:44,080
No one reads that.

1162
00:54:44,080 --> 00:54:45,840
No one's explained it simply,

1163
00:54:45,840 --> 00:54:47,680
and no one's explained it to the users.

1164
00:54:47,680 --> 00:54:49,520
I'm going to use a very simple example

1165
00:54:49,520 --> 00:54:50,960
another really on time.

1166
00:54:50,960 --> 00:54:54,400
We have for years say to people,

1167
00:54:54,400 --> 00:54:57,840
don't save 20 folders deep

1168
00:54:57,840 --> 00:55:01,520
and have document names that are 500 characters long, right?

1169
00:55:01,520 --> 00:55:02,800
We've said it for years.

1170
00:55:02,800 --> 00:55:03,280
Okay, all right.

1171
00:55:03,280 --> 00:55:04,160
I mean, it's...

1172
00:55:04,160 --> 00:55:05,520
Obviously, we've said it for years.

1173
00:55:05,520 --> 00:55:07,360
We've sheltered at employees.

1174
00:55:07,360 --> 00:55:08,560
Or I've lost my file.

1175
00:55:08,560 --> 00:55:09,760
My file's gone corrupt.

1176
00:55:09,760 --> 00:55:12,000
Why do I get this message that says

1177
00:55:12,000 --> 00:55:15,920
cannot save this file as the folder path is too deep?

1178
00:55:15,920 --> 00:55:16,880
Right?

1179
00:55:16,880 --> 00:55:17,600
We all notice.

1180
00:55:17,600 --> 00:55:19,040
As IT people, we notice.

1181
00:55:19,040 --> 00:55:22,400
Do you know that every single personal company

1182
00:55:22,400 --> 00:55:24,880
I start working with, we are trained end users

1183
00:55:24,880 --> 00:55:26,800
and I say to them, why they shouldn't do that?

1184
00:55:26,800 --> 00:55:30,080
And I explain to them that there's a character limit

1185
00:55:30,080 --> 00:55:31,520
and that it becomes blind

1186
00:55:31,520 --> 00:55:33,360
after a certain amount of character limits.

1187
00:55:33,360 --> 00:55:34,880
It can't even see the file anymore

1188
00:55:34,880 --> 00:55:36,800
and you pick up nonsense and I go,

1189
00:55:36,800 --> 00:55:38,960
oh, that makes sense.

1190
00:55:38,960 --> 00:55:42,000
And then I start having different naming conversions.

1191
00:55:42,000 --> 00:55:45,520
We're not explaining to people

1192
00:55:45,520 --> 00:55:46,640
what I shouldn't do things.

1193
00:55:46,640 --> 00:55:48,720
We're just telling people what to do.

1194
00:55:48,720 --> 00:55:50,720
We need to stop telling people what to do.

1195
00:55:50,720 --> 00:55:53,120
We need to explain to them why it's good for them.

1196
00:55:53,120 --> 00:55:56,160
Because if you explain to someone why it's good for them,

1197
00:55:56,160 --> 00:55:58,320
they'll start following on their own as well.

1198
00:55:58,320 --> 00:56:00,320
If I understand the benefit that they have,

1199
00:56:00,320 --> 00:56:01,440
we're not doing that.

1200
00:56:01,440 --> 00:56:02,880
We're just instructing people.

1201
00:56:03,520 --> 00:56:05,840
That's not how it's supposed to work.

1202
00:56:05,840 --> 00:56:09,600
We're not allowing people to use their own judgment

1203
00:56:09,600 --> 00:56:13,520
because they are well informed enough to make decisions.

1204
00:56:13,520 --> 00:56:16,240
We're still in a mind rate of 30 years ago.

1205
00:56:16,240 --> 00:56:17,680
We've made decisions for them.

1206
00:56:17,680 --> 00:56:20,640
But now we're expecting them to use technology

1207
00:56:20,640 --> 00:56:22,480
that's making decisions on their behalf.

1208
00:56:22,480 --> 00:56:24,400
So we are in deep trouble.

1209
00:56:24,400 --> 00:56:26,240
Okay, I can tell you that.

1210
00:56:26,240 --> 00:56:28,000
But we can change it.

1211
00:56:28,000 --> 00:56:28,880
Anything can change.

1212
00:56:28,880 --> 00:56:30,880
We can make a decision to that and we can change it.

1213
00:56:30,880 --> 00:56:32,880
Again, I want to say,

1214
00:56:32,880 --> 00:56:34,400
"Rians, I love IR."

1215
00:56:34,400 --> 00:56:36,000
I love IR, I love IR.

1216
00:56:36,000 --> 00:56:39,840
But we need to fix a little bit of a couple of things in ourselves

1217
00:56:39,840 --> 00:56:41,120
so that we can use it better.

1218
00:56:41,120 --> 00:56:44,800
Yes, both in the Microsoft space.

1219
00:56:44,800 --> 00:56:47,360
But I think a little bit what you say is something

1220
00:56:47,360 --> 00:56:49,040
what Steve Jotter says,

1221
00:56:49,040 --> 00:56:52,240
it sounds makes sense to high-assume our people

1222
00:56:52,240 --> 00:56:54,400
and tell them what to do.

1223
00:56:54,400 --> 00:57:00,000
We high-assume our people so they can tell us what to do.

1224
00:57:00,000 --> 00:57:01,680
I think that's...

1225
00:57:01,680 --> 00:57:03,680
Absolutely.

1226
00:57:03,680 --> 00:57:05,360
But if you don't invest in us,

1227
00:57:05,360 --> 00:57:09,840
people, Mokadol, never learn the skills of how to be a better person or better that.

1228
00:57:09,840 --> 00:57:12,000
We have not invested in our employees in years.

1229
00:57:12,000 --> 00:57:14,320
It's not a new thing.

1230
00:57:14,320 --> 00:57:15,440
And we keep on thinking,

1231
00:57:15,440 --> 00:57:17,840
we'll apply technology to it to fix the problem.

1232
00:57:17,840 --> 00:57:18,880
And we're very, very wrong.

1233
00:57:18,880 --> 00:57:20,640
We can't fix it.

1234
00:57:20,640 --> 00:57:22,320
We need to start investing in people.

1235
00:57:22,320 --> 00:57:24,480
And I can promise you that will be the greatest investment

1236
00:57:24,480 --> 00:57:26,000
any company can ever make.

1237
00:57:26,000 --> 00:57:29,680
We need to invest in people so that they can be more digitally fluent.

1238
00:57:29,680 --> 00:57:30,880
So that can be better leaders.

1239
00:57:30,880 --> 00:57:33,040
So that can be responsible users of technology.

1240
00:57:33,040 --> 00:57:37,120
And I promise you, with enough explanation and enough awareness and companies,

1241
00:57:37,120 --> 00:57:39,600
they'll then use the technology better.

1242
00:57:39,600 --> 00:57:41,440
We need to stop instructing people.

1243
00:57:41,440 --> 00:57:43,600
And we need to stop putting just guardrails in.

1244
00:57:43,600 --> 00:57:46,720
Because just putting guardrails in doesn't teach people to be responsible.

1245
00:57:46,720 --> 00:57:53,120
Yeah, it's a little bit like cyber security.

1246
00:57:53,120 --> 00:57:56,240
So we have a lot of inside risk.

1247
00:57:56,240 --> 00:57:57,520
And the people...

1248
00:57:58,480 --> 00:58:02,160
I think the most people don't want to do something that.

1249
00:58:02,160 --> 00:58:04,880
So yeah, we said them,

1250
00:58:04,880 --> 00:58:06,240
"Oh, we have this rule, this rule."

1251
00:58:06,240 --> 00:58:07,360
And we don't say,

1252
00:58:07,360 --> 00:58:09,840
"Hey, simple things, I don't know.

1253
00:58:09,840 --> 00:58:15,760
Don't drive in the train and have your left with your passion brought in because."

1254
00:58:15,760 --> 00:58:22,000
Yeah, I think that's really cool, cool concept.

1255
00:58:22,000 --> 00:58:25,040
And yeah, I'm all the technology guy and say,

1256
00:58:25,040 --> 00:58:26,160
"Okay, it's my...

1257
00:58:27,120 --> 00:58:29,040
I have my responsibilities."

1258
00:58:29,040 --> 00:58:35,040
But yeah, I think it's all about the humans.

1259
00:58:35,040 --> 00:58:37,440
It's all about the humans.

1260
00:58:37,440 --> 00:58:40,400
Yeah, a lot of technology.

1261
00:58:40,400 --> 00:58:42,800
Oh, it's a lot of people.

1262
00:58:42,800 --> 00:58:43,520
Before you.

1263
00:58:43,520 --> 00:58:45,360
Yeah.

1264
00:58:45,360 --> 00:58:50,160
Oh, I think we'll be a little bit run out of time.

1265
00:58:50,160 --> 00:58:53,440
We are an upgrade a meeting that started as life works.

1266
00:58:53,440 --> 00:58:56,240
So a meeting that's waiting for me.

1267
00:58:56,240 --> 00:58:58,560
So we see I'm not really good at time management.

1268
00:58:58,560 --> 00:59:01,200
It's okay.

1269
00:59:01,200 --> 00:59:07,040
But I have an every session, a rapid fire round.

1270
00:59:07,040 --> 00:59:14,720
So I give a short question and then you give a short answer.

1271
00:59:14,720 --> 00:59:16,880
So tips or outlook?

1272
00:59:16,880 --> 00:59:19,840
Teams or outlook?

1273
00:59:19,840 --> 00:59:25,200
When you must decide one tool for, I don't know,

1274
00:59:26,000 --> 00:59:26,400
to use it.

1275
00:59:26,400 --> 00:59:31,120
I think I put a question back at you to say internal or external

1276
00:59:31,120 --> 00:59:34,320
because it completely changes if you're a consultant.

1277
00:59:34,320 --> 00:59:36,720
Internally and company outside teams,

1278
00:59:36,720 --> 00:59:39,600
once you start working across companies it becomes quite difficult.

1279
00:59:39,600 --> 00:59:41,360
Then our could becomes the place.

1280
00:59:41,360 --> 00:59:44,640
And the training or experimentation?

1281
00:59:44,640 --> 00:59:48,720
I think it's a combination.

1282
00:59:48,720 --> 00:59:50,000
I want big one of them.

1283
00:59:50,000 --> 00:59:53,520
I think training is experimentation and I think experimentation is training.

1284
00:59:54,640 --> 00:59:57,840
And from the engineer or critical thinking?

1285
00:59:57,840 --> 01:00:06,560
That's a difficult one.

1286
01:00:06,560 --> 01:00:08,560
Again, I don't think I can pick one.

1287
01:00:08,560 --> 01:00:11,120
I think everything in life is in moderation.

1288
01:00:11,120 --> 01:00:11,920
That's a healthy mix.

1289
01:00:11,920 --> 01:00:17,440
Yeah, you say you don't use your kitchen often,

1290
01:00:17,440 --> 01:00:20,400
but what's the best sauce African food?

1291
01:00:20,400 --> 01:00:23,600
Meat.

1292
01:00:24,560 --> 01:00:24,960
OK.

1293
01:00:24,960 --> 01:00:28,560
Phil, it's like we've got the best steak in the world.

1294
01:00:28,560 --> 01:00:34,000
Yeah, I love, I know, it's spelled right.

1295
01:00:34,000 --> 01:00:35,120
We call it chakalaka.

1296
01:00:35,120 --> 01:00:38,000
Oh no, and I talk a lot of it very well.

1297
01:00:38,000 --> 01:00:40,480
We're quite a bit.

1298
01:00:40,480 --> 01:00:41,440
Good.

1299
01:00:41,440 --> 01:00:48,240
I think it's the biggest misconception about co-pilot.

1300
01:00:48,240 --> 01:00:52,640
I think that it's going to fix things.

1301
01:00:52,640 --> 01:00:54,800
Muka, I think that's the biggest misconception.

1302
01:00:54,800 --> 01:00:55,760
It's not going to fix things.

1303
01:00:55,760 --> 01:00:56,960
It's not hard works.

1304
01:00:56,960 --> 01:00:58,240
It's going to amplify things.

1305
01:00:58,240 --> 01:00:59,120
It's an amplifier.

1306
01:00:59,120 --> 01:01:01,200
Absolutely.

1307
01:01:01,200 --> 01:01:02,080
Good.

1308
01:01:02,080 --> 01:01:06,400
And when Satya Nidala called to Tracy and say,

1309
01:01:06,400 --> 01:01:10,480
"Hey, you get all the menu and resources to build your favorite feature."

1310
01:01:10,480 --> 01:01:11,680
"What feature build you developed?"

1311
01:01:11,680 --> 01:01:16,640
"What feature are the world at bulk?"

1312
01:01:16,640 --> 01:01:16,960
"File."

1313
01:01:16,960 --> 01:01:20,320
And you get all the resources for Microsoft?

1314
01:01:20,400 --> 01:01:22,080
"File."

1315
01:01:22,080 --> 01:01:28,320
Something that can remind me every day that I have the ability to do what I need to do

1316
01:01:28,320 --> 01:01:33,600
and that I have the best self-esteem to be able to do it right and to remind me which tools I can use to do that.

1317
01:01:33,600 --> 01:01:38,240
And who shall I invite next and what questions shall I ask?

1318
01:01:38,240 --> 01:01:46,000
You put me on a spot, especially with a meeting that started three minutes ago,

1319
01:01:46,000 --> 01:01:47,440
and I have people scream at me.

1320
01:01:49,760 --> 01:01:53,920
In the industry, I'd always refer to someone that I obviously know.

1321
01:01:53,920 --> 01:01:56,560
I list the fusion who have a lot of respect from in the industry.

1322
01:01:56,560 --> 01:01:58,160
Here's a lot to say about a lot of things.

1323
01:01:58,160 --> 01:02:05,280
I think in general AI, he would be a very interesting person to talk about AI in general.

1324
01:02:05,280 --> 01:02:08,880
And he's thought about AI in the future and what it will mean to the world.

1325
01:02:08,880 --> 01:02:12,240
He's a very good mentor to me when it comes to AI as well.

1326
01:02:12,240 --> 01:02:13,840
Yeah.

1327
01:02:13,840 --> 01:02:15,680
So Nidala, say,

1328
01:02:15,680 --> 01:02:22,560
Terese, thank you for joining me. I really enjoyed this discussion and the people don't cry too

1329
01:02:22,560 --> 01:02:23,200
loud for you.

1330
01:02:23,200 --> 01:02:29,600
I'll manage that now for a minute, so I have to go and manage that very carefully.

1331
01:02:29,600 --> 01:02:36,880
So yeah, I think, yeah, what we learned, it's not all about the technology, it's more about

1332
01:02:36,880 --> 01:02:38,240
the people.

1333
01:02:38,240 --> 01:02:42,400
And yeah, so yeah, thank you for your time.

1334
01:02:43,200 --> 01:02:49,040
And yeah, I hope you also enjoyed it and all the listeners find all the

1335
01:02:49,040 --> 01:02:53,280
information about Trese in the show loads on the MC65 mpage.

1336
01:02:53,280 --> 01:02:55,360
And yeah, thank you so much for listening to me.

1337
01:02:55,360 --> 01:02:55,760
Thank you very much.

1338
01:02:55,760 --> 01:02:57,440
We're probably glad we'll be able to hang out with you.

1339
01:02:57,440 --> 01:02:58,400
Bye.

1340
01:02:58,400 --> 01:03:00,160
Have a wonderful day.

1341
01:03:00,160 --> 01:03:02,160
Bye.