From Deployment to Impact: Copilot Adoption That Works with Edyta Gorzoń (MVP)

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Hello to another edition of the MC65.

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Awww.fm.

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In this episode we sit down with initial growth Microsoft MVP

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co-pilot architect and co-pilot team lead at Bilenium

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to explore what actually makes co-pilot induction successful inside organizations.

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From change management to user engagement to measurable visit outcomes.

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It is your share, the real world lessons from customer projects,

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common list takes, companies make and how organizations can move from deploying AI

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to truly transforming the way people work.

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So welcome, Edita.

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Or people who may not know you yet, I don't know, there are not so many people outside,

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but Edita, what led you into the Microsoft C5 and co-pilot space?

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Hello everybody, hello, Milko, thank you so much for having me.

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Indeed, my name is Edita Gose and I'm Polish.

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This is a very good question, how did it happen that I'm working

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with Microsoft 365 products and currently very strongly with co-pilot?

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My story has started over 10 years ago.

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I have business background, can you imagine that?

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And it was just, you know,

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the story that I would not plan while being a student,

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I joined any IT company and then I understood that IT word is,

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it can be my word, especially that I understand business perspective.

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And over the time, I also understood that software is built for users

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and majority of users are end users.

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That's why they need special care.

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And that's the reason why I'm doing adoption topics,

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change management topics around Microsoft ecosystem.

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Yeah, you have both a strong business background and technical,

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deep technical experience.

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How have that combination shaped your approach to co-pilot adaption?

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All right, sure.

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So first of all, I focus very strongly on the users,

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especially that I have the perspective from the company,

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that company is investing a lot in co-pilot,

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especially when we're talking about Microsoft 365 co-pilot.

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So premium licenses for the users as well, co-pilot studio.

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And basically even the best software cannot be successfully implemented.

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If we don't have the right tools, the right mindset,

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the right communication, the right project scope with the adoption.

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So basically, first of all, I'm putting the shoes from the owners of the organization

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to understand where they are, how much they have invested,

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what the ROI expected, and where they want to be in the upcoming year.

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Mostly this is a plan of vote of the year.

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And at the same time, yeah.

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And in the same time, I focus really strongly on the users

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to understand how do they work, what are the processes currently shaped

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in Microsoft 365 ecosystem to understand where in a process,

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we can benefit out from the co-pilot.

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But as well to look a little bit deeper in the processes that are existing

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to make sure that those processes are good,

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or maybe they need some optimization or automation,

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because we talk a lot about co-pilot,

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but as well, we should remember that it's not always AI.

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We still have automation tools from the Microsoft stack

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that can redo their job.

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And then when I have the understanding of the owners of the company,

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so decision makers, the users, then of course,

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we start to drive adoption with our technical readiness, governance governance,

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I'm linking twice, plus of course, different types of adoption activities.

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Awesome. And you're also saying that you're in the change management part.

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What did you think is this change management problem companies

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have and especially wine with co-pilot or AI?

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All right. Change management, really important topic.

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Really tricky in regards AI, co-pilot, or whatever,

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any other AI type solution we're going to implement.

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So basically, of course, change management always did the job

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when we have been implementing Microsoft 365 tools later on a lot of teams,

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because of pandemic times.

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Now we have, of course, a change management in compile lot implementations.

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But frankly, I see that customers, organizations are getting more and more aware

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of the fact that the simple training or feature-led training,

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it's not something with guarantees the adoption.

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That's why there are more and more keen to use change management methods

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to boost adoption even better.

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However, I can still see that they try with the very small steps.

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We're going to drive a few basic trainings.

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What is co-pilot?

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And we both know that co-pilot is everywhere.

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Of course, it's not easy for the users to understand what kind of license they have,

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how co-pilot behaves in different Microsoft 365 apps and so on.

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They see some peaks of usage of co-pilot, but then they see the drop.

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Unfortunately.

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And then the reflection comes to some of the organizations that,

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"Okay, just a feature-based training or few general trainings are not enough,

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we have to do something more."

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And that more very often, I'm saying, it's change management approach,

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where really care about different parts of the entire user journey,

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organization journey, to make sure that co-pilot sticks to all the new ways of working.

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And when I think about change management, of course, I always support myself

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while talking with the customers and later on implementing co-pilot

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with the AdCore model.

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Well, first we made awareness.

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So we already focused on the entire communication,

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what kind of groups of people we're going to have,

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some of them they're going to have co-pilot chat free version,

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some of them going to have paid version.

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We also have champions, right?

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We have sponsors.

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So there's so many different types of groups of people to whom we should address our communication.

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In the awareness part, we also check user sentiment.

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What wasn't that popular, I would say, in the past in previous teams or M-P-65 adoption projects,

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because people, they have different sentiments in regards to AI.

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Some of them fear a lot that they're going to lose a job, so there's like a classic example.

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However, sometimes they feel that they are cheating because they're using AI to do a job on their behalf.

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This is a real example, right?

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Or simply they don't believe that co-pilot is that good as any other naturally secure tools.

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Therefore, in the user sentiment part, we are checking what's the perspective,

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what are the feelings around co-pilot, and then this is like a base for us to shape communication.

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It is different reasoning coming from the users.

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Let us understand what are the motivations, what are the blockers, what's the resistance to change.

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And thanks to that, we are capable to create the best communication content as ever.

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So as an example, right?

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So as a communication, once I have heard that communication drives people and people drive companies.

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And without good communication, it's hard to expect the great results.

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So yeah, awareness.

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Same with the awareness, just showing what co-pilot can do, because very often we hear,

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"Okay, co-pilot, another chat, just culprit," right?

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And showing what are the basic scenarios to boost your fluency with AI, to help you do the things in a better quality.

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Not really being more productive.

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This is another observation from the field.

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Sometimes I don't feel very good while saying that, but this is my honest observation that saying people that they're going to be more productive doesn't really mean that they are happy with this communication.

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You know, we both, Mirko, we are overload with the number of tasks at work, right?

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We have plenty of notifications in our computer, in our, in our, I know, the office mobile phone, private mobile phone.

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And when we hear that we must be even more productive, we are a little bit, we're getting tense.

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Maybe it's better to find a way, to, to, to save, to, to, to tell to people that, you know what?

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You're going to create a better quality content, or you're going to have less on your plate.

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That's why you can live, it's, do the things that really matter.

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That's the ones that repeat every single day.

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So, sure, at CARV, so just, just awareness.

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We just touched awareness right now.

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But in fact, that part to understand where we are, we want to be, what's the user motivation?

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How to also adjust the language?

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This is another beauty of our IT words that very often as independent consultants or bigger companies, we speak techie.

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We also must understand how our users, what kind of jargon they're using, right?

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Or if they understand what we're talking.

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For instance, I remember, for example, like tenants, and you know, you have HR people on their call trying to learn something about Copilot and some lead tenant connectors, whatever.

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And those people, you know, for them, it's a new reality with Copilot.

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And they are getting lost at the very beginning of our conversation because they don't understand the wording we're using.

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So again, we must find a way how to communicate with those people besides the entire communication, which will be running.

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And then of course, we have desires, so we are showing people what Copilot can do, how to use it in certain scenarios.

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As I mentioned, the processes are important, so we analyze what kind of daily processes are done by the users, what kind of Microsoft 365 applications they are using daily in the process.

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So let's say they have a meeting on Teams, they start transcripts, they do transcripts and Copilot are making some notes.

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And then how we're going to transform these nodes, are we going to use any one node or any other tool.

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So you know, like a kind of user journey to show where Copilot might be beneficial right away.

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But as well, where Copilot can be beneficial as agent-exolution, where we can build simple agents that supports daily processes and all these tasks that repeat no matter what.

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And then we have knowledge, so this is the real part where we really start to train users. And from my perspective, the best way is to start with prompting, type of workshops, training sessions, especially that again, we are ITs, right.

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For most probably know how to prompt, right. Or at least we have the sense of understanding what AI is and what's the technology behind, but we should not expect from the users who have completely different tasks and responsibilities that they are suddenly out of the sudden masters in prompting.

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That's why prompting is a new skill, I would say it's even art of prompting in a way. And it's extremely important to learn users how to learn to teach users, how to do prompts in Copilot chat and Microsoft 365 Copilot, what are the ingredients of the right prompt.

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And as well how to use prompt coach probably, which is available for all the users, no matter if that premium or not, as well help them to create very first killer prompt as inspiration.

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So that's just talking, you know, the territory, the those are the ingredients of the prompt, this is one example completely disconnected from the audience and the other one, but really making users excited about this new skill, helping them to to make their hands dirty in regards experimenting with prompting.

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And then we are moving to the next level in this knowledge phase where basically we have process or scenario oriented training sessions for different departments.

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Yeah, I think we have to say to the organizations get the Copilot license isn't the finish line.

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No, it's just the beginning.

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What does a successful co pilot adoption actually need to use for myself that so first of all that the majority of the users are using a copilot daily, what of course we can check in in our dashboards and be buying sites in the Microsoft 365 admin center.

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The fact that we make copilot as a habit for majority of the users, I'm not saying, of course, in the perfect word, all the users, but come on, we live in in this word and we know how it works.

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If we're hitting 80% of active users, I'm starting to to be happy and setting and secondly, understanding how copilot is working in different Microsoft 365 applications.

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What's the difference in between copilot chat, what we can do in copilot chat and how copilot behaves in teams, outlook, PowerPoint, word excel, and so that.

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The third successful part is the motivation to experiment by themselves.

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Why I'm saying that, I'm saying that because Microsoft, you know, it's improving copilot daily.

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Okay, maybe it was too optimistic, but a lot.

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And the fact, I can easily say that every week we have something new, something is changing and from the user perspective, that might be a little bit uncomfortable because we got used to the fact that this button is here, right, all this functionality is working like that and suddenly something has changed for sure for better.

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I see that some users, they start to fear again, a little bit, okay, I had my patterns with copilot and now something has changed, so I feel a little bit blocked.

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So if the users, they don't have this feeling that they're blocking because something has changed, but they have this hunger and needs to experiment to discover what's new, then in my eyes, this is another successful adoption step.

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And what are the biggest misconceptions organizations have before the very start the copilot journey?

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All right, this is a good one.

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So obviously governance.

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We expect, yeah, we expect that we just turn on copilot and everything will be working as a charm.

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Again, this is a moment to breathe a bit and make sure that our governance, all the policies, settings are done all right and accordingly to our business model because we both know that copilot is respecting the policies that are set on the tenant level.

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So it really makes sense to check what we have if we have any zombie share points or any share points where everybody can access the information, right?

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And the past to have all of the security incidents towards that easy because come on, not think there are not many people who are that's creative to check what kind of share point sides we have, what kind of materials are inside.

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And now all of this information are like one prompt away so to make sure that we have our technical readiness understood that of course licenses, but firstly as a governance part ready to scale.

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This is the one of the things that is always in my mind so we have like two legs right in in adoption first leg is governance and the second of course all the activities around boosting the users to use copilot.

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So this is the first thing and the second thing I have touched a little bit so.

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Yeah assuming that we're going to invest in a few general training sessions from the markets and adoption is done.

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No, it doesn't worry this way unfortunately.

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I think Microsoft gives us a lot of tools technologies, a pure view into an entra defender so I think on the technical side we are we have all all these tools and best practice.

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But what's with the cultural parts?

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What would we get there some Microsoft or from I don't know do you mean all of the portals or you mean all of the adoption parts of the adoption parts.

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Okay so before we start with this adoption I just have one hint in regards governance just just before I start talking about the rest.

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Another observation from the field make sure that you have documentation around your copilot governance if you don't have any start building it especially because it's good to track what kind of policies what kind of settings have been done so far or at least where we are at this moment.

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It's going to be very, very handy for the future scale for the future capabilities of copilot Microsoft going to launch so it's good to have like a one source of truth where we are with our governance and then we're going to make some some corrections and make sure that this documentation is readable for both sides for technical people as well for business people.

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Currently we live in the in the world or in the reality where new build new teams are built in many organizations AI something AI department AI innovations you know probably what what I'm talking about Mirko.

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Very often is the combination of different skills and personalities that's why the documentation we are creating together should be easy to read easy to decide easy to track by all the people in this team so just my hint to do not get lost in that governance part.

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And from the adoption perspective now could you please remind me the question is because I got lost you see.

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I think we have all this this technical staff for Microsoft we have not not a real I think and yeah an adoption layer or something what I think okay we have some educational stuff but there's not Microsoft doesn't help so much in cultural cultural adoption I think.

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It's right I mean it's right we have that of course the website adoption a Microsoft dot com and we have plenty of different sources but I would rather treat them as inspiration than as like a must to be used must to be drive especially that.

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Now we're of course we both are European so our market I would say it's also slightly different than American market in that sense that I see that my customers they really want to have super tailored practical training materials scenario materials really really detailed in a way so less less.

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Inspiration less general what is called pilot but more concrete and for instance of course that the Microsoft website we have different scenarios for HR for finance for marketing for sales super nice point to start but even if we think that the sales person or marketing person profile is more or less.

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The same those people they have different types of jobs and tasks at their daily job so it's really important to understand how they work and what kind of help from a copilot is needed.

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And secondly again the at car we haven't finished that entire ad curge your name but we can do it in a moment however another lesson learned from my field is the fact that all the copilot adoption projects they need a lot of flexibility in regards scoping.

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I see that again when we talked about the other solutions we had in the like teams or Microsoft 365 it was quite easy to shape a scope of work for adoption of course always with some buffer for project management from the latest changes but in copilot adoption projects really must be super flexible why because first of all.

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So different features of copilot are changing right so you must find space to teach people the latest news the latest things that are popping up in copilot.

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Secondly we should be very careful in checking the user sentiment during the project and adjust the activities accordingly because we can have a great you know great idea great scenario great scope of work for specific organization but in the same time we should also track what are the what's the consumption of copilot after different activities and we see and if we see that.

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Okay this type of activity haven't reached the plant copilot consumption maybe we should change something in our scope at hawk to to be on the on the way.

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So yeah those are my reflections I hope that I covered your question.

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You have say we can track the consumption the other yeah signs that the adoption strategy is failing.

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Yeah this is a yeah if that other signs that adoption is failing so I would say first of all prompting so the very huge this proportions in between the users who is prompting a lot and just a few.

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We should rather aim to the to have any certain prompt per user per day or per week some customers some of my customers do that like like a goal that if we are more or less is 80% users gonna reach this number of prompt daily it means that we succeed because it means that users they know what is copilot they use it maybe they are not those prompts are not perfect but at least they start to explore the tool as it is.

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And yeah what else might be that something is failing is a very good question that we have you know peaks after training sessions and then everything goes down again so.

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The habit is not there it was just matter of training like every training done because something was obligatory some companies also decide to have obligatory copilot training for the users and then that usage is dropping so those two.

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And then this moment come to to my mind yeah I think that's if I have something else I will I will say it later.

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So for my perspective it's often so the leadership says okay we implement copilot i3 it do's do's the job and then there are a little bit yeah outside of of it and give it the job so what role do's leadership play in successful adaption and how what tips can you give the leadership to make it success.

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Oh yeah thank you for saying that Mirko now very often scenario we gave the money you to the job perfectly your IT this is in your hands because this is software.

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All right IT has a has a part in the in the whole story because we maintain the systems we set up the systems and so that however from the sponsorship level let's call those people this way so see level apart we should have strong commitment that they will be involved in in the communication from the beginning.

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And of course it's not easy when you are a project owner because as you mentioned do your job don't bother us we we decided for the project for the project for the licenses so it's not a piece of our cake so so first of all I say very often to to my customers that the part of.

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Visible leader in the communication visible leader in the training sessions or in the customer stories is a must and of course it's hard to convince those people to find time to to to get involved those people however I always say those people they make serious decisions and probably those decisions are driven by numbers so if you want to convince them to be a part of the project.

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Speak to them in numbers right this is the investment this is how the Roy are right like this is how how much time we're going to we're going to say thanks to this implementation and so on and so on so the very minimum it's to have those leaders in the communication for sure initial communication maybe they're even capable to mention.

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And also mention copy lot adoption in any town hall meeting or something similar and as well to have them from time to time on the calls for champions or if we have any champions training session or if we have any customer success success story for any department to have them there.

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Sad but true also dedicated sessions for the leaders in our scope should be there I mean i'm very optimistic person I always believe that the leadership going to join any training session but I know that it's just my optimism therefore I try to squeeze some training content you know the most important parts related with copy lot of agents dedicated for.

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Leadership because if they understand what product does what it can it's always for them easier to to be this evangelist of the technology inside the organization.

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One we think a little bit again about change management what from this perspective is or the most effective way to encourage user engaged with copilot.

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So obviously to show them copilot in a context so again processes scenarios that copilot can do something easier better or whatever.

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Just to show the very quick wins you know without over thinking without building huge solutions agent solutions just few very important hints very sophisticated features that are relevant the specific group of users.

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Because if we take care about this part then users are more motivated to explore more by themselves and what else might be also the good hint for the users not overwhelming them with the never ending training sessions.

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I would say better short sessions as billion you know we call them coffee talk with copilot or copilot coffee talk you know 30 minutes in the morning with your coffee.

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So we think that we are going to be seeing some killer features or killer prompt or whatever makes the users happy instead of expecting from them sitting two hours and learning or you know just watching when a data is showing something amazing that's completely irrelevant because people are writing emails in the same time they do whatever just to just to be there to have this click that we've been there.

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So I think the second thing I've in my eyes at least to really take care about all the user interaction so for sure Q&As where users can ask experts hey I have this problem with copilot or I have this scenario can copilot help me anyhow.

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As well having like open space mostly in teams dedicated to the team or channel for daily support with copilot sure it's always nice to have dedicated share point side but this is more static.

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So therefore teams as a natural you know starting point for any communication so having this space to to give the users answers help support some tips of the day some good problems whatever material we think might make sense.

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I'm not sure we can use Viva but some companies they are not that motivated to use Viva right i'm not saying that is a good or right we're not here to judge but if if my customer doesn't really have Viva engage so why should I push them to have another tool right it's better to use that that the spaces for communication for collaboration that are already actively used instead of you know adding extra solution on the top.

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So just saying but but I think that yes this space for easy communication with no fears with no barriers and short very specific training sessions that really does the job.

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So from this part I learned a little bit the first thing it's bringing a little bit I call it gamification into copilot training and the other thing it's it's find the the experts I think in the document it from Microsoft they call it copilot champions.

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How do you identify and empower with copilot champions in a right in organization sure for sure champions those are our you know internal trainers who are meant to help all the users to get on board easier with copilot so let's say we have a team and in that team we have 10 people to have them are champions who know more about copilot capabilities more.

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They have more experience with copilot so from the natural perspective they of course help their colleagues to use copilot better to get more fluent with copilot.

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But yeah how to how to get them on board so basically there are two ways one is more.

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Change management like and the one I like like more and so obviously with that desire part of from at car we we show what copilot can we we talk about copilot capabilities and then we start recruitment of champions understood as okay we are announcing the copilot champions program with our communication channels and we let people to apply to become a champion.

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So we don't force them we encourage them to be a part of it we explain what's the role of champion what are the benefits what are the responsibilities and so on and so on.

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And of course if if we also see some users that are active in general or active in general to support colleagues to solve any problem on any general channels or whatever we can also ask or reach out those people directly to to invite them to the program but still we're very you know liberal in that sense that we want people to come to us.

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But as about of course you can also imagine that this concept not always works sometimes there is other approach where different.

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So the managers from departments they pick the team members and they say okay it's going to be you who become champion that's going to be your KPI for this year or whatever other motivation so we start top down instead of you know down to the top or whatever but you know what I mean so.

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And those people are simply you know dedicated by them the team managers to take this champion role and of course while having our champions in my projects I really want to make them feel that they are not you know those people who just do the hard job for nothing but they also feel the responsibility and.

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And the importance of the role to drive the entire organization into a copy lot success and for instance if we have a project kick off normally project kick off starts with any project team you know we have the leaders we have IT we have communication we have project management but of land we are discussing where we are.

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So we are what's the projects code we want to be what are the activities in those meetings I start to involve champions already to show them the importance to show them what are the what's the user voice at this moment what's the mentioned sentiment how many licenses we are have where we had to what are the goals so they are really a part of of the project.

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And obviously during that the project they are getting more and more education from from the experts so all of this train the trainer sessions they master their skills with a copilot to yeah to have this fluency with the tool.

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And as well to support the organization their teams when the adoption project going to end right adoption never ends but you know all of this projects understood as a scope of work going to answer those people they will still keep this motivation to help others.

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Before we jump in the real customer experience last questions about adoption what makes the great for 30 day adoption what what's the look like.

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You mean how much time does it take or what what does a great first 30 days of co-pilot adoption looks like for you first 30 days of copilot adoption.

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The good one so normally those projects are taking way along like half a year nine months depends what the organization site but I think that the very first 30 days it's first of all shaping as good communication as possible.

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So identifying the channels the center the receivers and so that checking the user sentiments checking the dashboards creating a project team creating a space for users support so all the sea or the teams or any other space that will be used but not only creating but you know putting already some materials and welcoming notes and so that.

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And of course yeah starting with inspiration sessions to to show you this what is copilot how does it differentiate from the other tools and why we have decided for copilot security security security security.

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Yes and what else I'm just thinking shortly I don't have any notes in front of me but what else is there I think that's more or less that's it so inspiration for everybody communication.

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Yeah governance we say that it was earlier yes copilot work yeah I think that's those 30 days you know getting ready for more practical activities.

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And so let's go a little bit talk about your customer with all the customers you can and you share a success story that surprised you.

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I think so I mean it was yeah it was some time ago of course copilot is a fresh shirt service but the world is changing so we can say that it was some time ago.

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I was very happy when I have heard from the user that they start a stop stop a freight of copilot and they trust in AI because that specific customer really had a lot of users who were anyhow afraid of using.

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AI because of you know somebody will be reading what I'm doing or my data going to leak and I'm very important person in this organization who takes care of all the numbers or strategic directions and so that and it was really cool to hear from the user that thank you thank you thank you thank you stop.

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Stop a freight of the using copilot we still feel fluent with that and we want to explore more and another customer example again from user perspective that they really appreciate the fact that all the training content has been tailored in in in the studio as okay if we're presenting for instance what copilot can do in PowerPoint.

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We are not presenting any random slide deck with any random template really used all the real materials you know any marketing general presentation or sales presentation that can be used for everybody and on the same plate on their material of their customer case on their in their jargon.

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We've been putting copilot training session so I saw that it really did the job and unfortunately from the from the trainer perspective it's more more job to be done because you cannot repeat the same materials right as that copy pays for every customer but in the same time there is such a feeling that once you prepare good materials good scenarios you don't have to do anything.

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You don't have to repeat yourself over and over again so for the long run it is a better approach and of course the very last part so obviously another customer they wanted to scale with copilot but thankfully in a very in a very responsible way they said okay we go with copilot 365.

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We know that we can build agents we aim to have more and more agents but we want to make sure that we have this first user part for a face done right and then we can start with the agents despite of feeling the pressure on our back you know because many companies now everybody wants to be AI.

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We know anything but one would to be AI powered we want to have agents we have everything so probably you see that Mirko but they really trust in that that first let's start with the basics even including some basics different than copilot so you know how to use themes how to share point how to use one drive it really make sense right and later the one they felt that they are ready that they have this Microsoft 365 ground.

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They have a copilot fluency on a good level across all the users in the organization then they were ready to start building agents and that was very natural because as we both know with paid license of copilot we have agent builders so the users they start experiment they start to see of course what kind of agents are built in our company.

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And that was a perfect grounding for future investment and for future agent development in copilot studio so very nice approach very nice customer was really happy that they took this copilot implementation serious so not like a copilot but like a process and and maturity in Microsoft 365 as first.

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I think you have seen a lot of people using copilot what was the most creative or unexpected copilot use case we have ever seen.

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Oh my god this is a good question the most creative what a question to me or call I'm not sure is that do we have any I'm kidding but I think that's yeah they're not very original here but I think that's the users they really start from so weird things to get some info about some financial things about

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you know to understand how the salaries look or what kind of invoices are issued and they really start to dig deeper into copilot work part work the tab just because they have heard that it's possible and they tried to do it.

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But the most crazy thing let's find something more optimistic now.

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It brings me some optimism but of course it brings some question marks as well when I see that users are that excited about copilot that they want to do everything with copilot you know and they forget a little bit or they forget about that's okay copilot can be used in a different ways but sometimes it's still good to do something in a very classical way.

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Any creation or of something I have mentioned PowerPoint but sometimes you know we really want to prompt every single thing we want to modify in that's in that's PowerPoint maybe sometimes before we start prompting and experimenting maybe we should stick to the old methods you know how much time do we save how much time do we burn.

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But still I'm very excited when I see people really using copilot heavily because it means that they got excited they fall in love in this solution and then you are you know you try to convince them that okay copilot is good but it can be also the old methods are still working.

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So you are also on the call up base Poland your organization.

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Right I'm an or a team so what did you think how important are events or user groups or I call the community to to adopt copilot.

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I would say that that extremely important because majority of people who are joining our conferences in different roles but let's start with the speakers they really have the practical expertise from the from the market from the customers like I was now sharing with you some of my observations because they really are at the customers they really see the challenges.

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And thanks to that they can create very valuable price less content to be sure it with other people.

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But in the same time if we have for instance attendees.

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It's also great to get some feedback from them to to be challenged by them that okay at the time you are presenting this approach but in my case it did not work so how you would do it differently.

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So no matter what kind of head we are wearing you know speaker attend you organize the sponsor we all are gathering in the one place and we can get really price knowledge and of course the valuable friendships.

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And who knows maybe the business at the end of the day.

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When you get I call it the Godmode for change management if you can change one thing about how companies approach digital transformation what would it be.

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Very good one of really just one.

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One from change management.

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Okay I would say scenario oriented training workshop.

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So really custom tailored knowledge from at car.

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This is I think the only one but at the same time we also need extremely good communication.

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So I would say I don't know how to do one out from it.

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I like the communication part I think this is one thing I nearly every company I work with company was.

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It's really sucks it was so I don't know it's it's often then they.

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I don't know they have some great ideas and then all this buzzwords send off excellence that the people not in the highest.

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I'm getting anything and then they write on the floor something and then there are some views out yet I think.

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Completely agree and you know we cannot also leave the communication to communication department because those people of course are perfect in communication but they also must get a good input from us what do we want to achieve right.

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I guess we're speaking technology so.

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We should talk a little bit about technology where it should we should speed a little bit why what why are we heading to.

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Yeah the message from the leaders so yeah the communication part I agree it's extremely important and I would not only rely on internal news letters.

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Maybe any videos maybe any short videos maybe different type of old school communication if we have people who are going to the office every day.

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But yeah for sure communication is a king.

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And later the training custom training not talking test test or whatever whatever you know really tailored content.

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We have your company so what was I think the biggest lesson you you have to learn from transition to yeah to be an employee to to your own company.

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From from the transition so now I'm fully at the millennium of course I'm self employed but I think that the biggest learning is that I'm connected with different people I can do the project for of course for Polish customers of course for international customers that gives me good perspective.

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Good learnings because some customers they do great things in one field the others in the other and then you're collecting all all these reflections.

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Currently full time at the millennium making sure that copilot is used right by our customers and they can of course scale in a responsible gathering away.

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So we run a little bit out of time so I will first say thank you for the time you have this bandwidth me and all the insights my last question is if listen us remember only one thing from this conversation about copilot adoption what should it be.

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adoption you know technology is done for the users and majority of the users are end users so please take care about them in the right way.

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So yeah then last words from you to the audience.

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Thank you so much thank you so much adoption is a king yay.

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Yeah then yeah I say thank you goodbye have a nice day I really appreciate it in the few years thank you so much thank you so much me to come have a good day bye.

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Bye.

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