Most companies waste hours each week searching for information they already have, but it does not have to be that way. Microsoft Viva Topics can automatically connect your organization's knowledge, but only if you know how to guide the AI effectively. In this video, we explore the curation and customization steps that transform vague AI guesses into the exact insights your team needs.

We start by looking at how AI topic detection works under the hood, scanning SharePoint, Teams, and metadata to link people and files. While this automation is powerful, it lacks business nuance, often leading to noise that can erode user trust. You will learn a strategic approach to curation that focuses on high-traffic, business-critical topics rather than wasting time on every single card.

The guide also covers the technical side of managing your knowledge base, including a triage framework for merging duplicate topics without losing valuable resources. We then dive into customizing topic cards to move beyond half-empty business cards and create genuine resource hubs. By pinning authoritative files, adding live contacts, and providing clear context, you can turn search results into actionable tools that drive engagement across your entire organization.

Chapters
0:00 Intro to Viva Topics and AI Detection
2:50 How AI Detection Works and Where It Fails
5:10 Curation Strategies for Admin Efficiency
7:45 Handling Duplicates and the Triage Framework
10:20 Customizing Cards to Drive User Engagement
13:30 Final Steps for Building Organizational Trust

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