What Enterprise Software Can Learn from Video Games with Sandra Kiel [MVP]

Why do organizations spend millions on Microsoft 365, Power Platform, Copilot, AI initiatives, and digital transformation projects only to struggle with user adoption? Why do employees often avoid business applications whenever possible while voluntarily spending hours inside video games?In this episode of the M365 Show, Mirko Peters sits down with Microsoft MVP Sandra Kiel to explore one of the most overlooked topics in enterprise technology: what business software can learn from game design.Sandra brings a unique perspective to the conversation. After spending more than two decades working with enterprise software and large-scale SAP implementations, she transitioned into the Microsoft ecosystem and eventually discovered how gaming principles could transform learning, adoption, collaboration, and digital experiences. What started as a family Minecraft adventure during the pandemic evolved into a business focused on gamification, immersive learning environments, and user-centered digital experiences.The discussion explores why many enterprise applications fail to engage users, how organizations can improve AI adoption, and why understanding human behavior is often more important than implementing the latest technology.

FROM ENTERPRISE SOFTWARE TO MINECRAFT: SANDRA KIEL'S UNEXPECTED JOURNEY INTO GAMIFICATION

Sandra shares her fascinating journey from enterprise SAP consulting into the Microsoft ecosystem and eventually into game design. After experiencing burnout from organizational politics rather than technology itself, she discovered a completely different perspective on user engagement and learning.During the pandemic, a simple request from her children to play Minecraft together sparked a new understanding of how people learn, collaborate, solve problems, and develop skills. What began as a family gaming experience quickly evolved into experiments with virtual workshops, collaborative learning environments, and interactive training scenarios.That journey ultimately led to the creation of innovative learning experiences that combine Microsoft technologies with proven gaming principles.

WHY MOST BUSINESS APPLICATIONS FAIL TO ENGAGE USERS

One of the most powerful insights from this episode is that many organizations unknowingly pay employees to fight their software every day.Sandra explains that traditional enterprise applications often suffer from common design problems:
• Endless scrolling interfaces with little guidance
• Limited feedback when users complete actions
• Complex navigation that overwhelms users
• No visible sense of progress or achievementIn contrast, video games have spent decades perfecting onboarding, engagement, motivation, progression systems, and user experience design.Games consistently show users where they are, what they need to do next, and why their actions matter. Enterprise applications frequently fail to provide the same clarity.The result is lower adoption, reduced productivity, poor data quality, and frustrated employees.

HOW VIDEO GAME DESIGN PRINCIPLES CAN IMPROVE MICROSOFT 365, POWER PLATFORM, AND COPILOT ADOPTION

The conversation dives deep into the psychology behind successful game experiences and how these concepts can be applied to modern workplaces.According to Sandra, successful adoption programs should focus on proven engagement mechanisms including:
• Clear goals and visible progress indicators
• Personalized learning journeys
• Meaningful challenges and rewards
• Social collaboration and community participationRather than forcing users through generic training programs, organizations should create experiences that allow employees to explore, experiment, and learn through discovery.This approach is especially important for AI adoption, where behavioral change matters far more than traditional training.

THE REAL REASON COPILOT ADOPTION IS DIFFICULT

Many organizations assume Copilot adoption is primarily a training challenge. Sandra disagrees.She argues that AI adoption is fundamentally a behavior-change problem.Providing employees with prompt libraries and one-time training sessions rarely creates lasting habits. Instead, organizations need to create experiences that encourage experimentation, curiosity, and continuous learning.Drawing from gaming concepts such as Core Loops and Habit Loops, Sandra explains how successful adoption programs encourage users to repeatedly engage with AI tools until new behaviors become natural.The lesson is simple: people do not change behavior because they attended training. They change behavior because they repeatedly experience value.

WHAT POWER APPS MAKERS CAN LEARN FROM VIDEO GAMES

For Power Apps developers, citizen developers, solution architects, and UX designers, Sandra shares several practical recommendations.The most important principle is orientation.Users should always understand:
• Where they are
• What they are trying to accomplish
• How much progress they have made
• Wh...