From Lync to Teams: Carsten Lund Meilbak on the Evolution of Collaboration
In this episode of the M365.fm podcast, Mirko Peters speaks with Microsoft MVP Carsten Lund Meilbak about the evolution of enterprise communication and collaboration — from the early days of Microsoft Lync and Skype for Business to the modern Microsoft Teams ecosystem. The conversation explores how collaboration platforms have changed from simple messaging and voice solutions into fully integrated hubs for meetings, telephony, teamwork, apps, and AI-powered productivity.
Carsten shares his personal journey through the Microsoft collaboration space and explains how organizations adapted to major platform transitions over the years. The discussion highlights the technical and cultural shifts that accompanied the move from traditional on-premises communication systems toward cloud-first collaboration with Microsoft Teams.
A major focus of the episode is how Teams transformed workplace communication by combining chat, meetings, calling, file collaboration, and integrations into a single platform. The episode also examines the rapid acceleration of Teams adoption during the global shift to remote and hybrid work.
The conversation covers practical lessons learned from large-scale Teams deployments, governance challenges, meeting room experiences, voice integration, and user adoption strategies. Carsten also discusses the growing role of AI and Microsoft Copilot in modern collaboration, explaining how intelligent features are reshaping meetings, productivity, and user interaction inside Microsoft 365.
Overall, the episode provides both historical context and forward-looking insights into how collaboration technology continues to evolve, why user experience matters, and how organizations can build more effective and future-ready communication environments with Microsoft Teams.
You witness the evolution of collaboration every day in your modern workplace. Organizations now rely on digital tools to connect teams and streamline communication. Microsoft 365 and AI-powered solutions like Copilot transform workplace collaboration, making communication faster and more efficient. The M365 FM Podcast delivers real-world insights that help you understand these changes. The shift from traditional methods to digital and hybrid work models shapes how you approach communication and teamwork.
| Statistic Description | Value |
|---|---|
| Average meetings per employee in hybrid work | 18 meetings per week (Microsoft, 2022) |
| Increase in meetings during the pandemic | 252% more meetings than before (Microsoft, 2022) |
| Digital overload impact | Increased meetings and emails at all hours (Microsoft, 2023) |
Key Takeaways
- Collaboration has evolved from traditional methods to digital tools, enhancing communication and teamwork.
- Digital platforms like Microsoft Teams and M365 streamline collaboration, making it easier to connect and share ideas.
- Remote and hybrid work models are now common, requiring effective online collaboration to maintain team productivity.
- Video conferencing tools improve engagement and understanding among team members, fostering better collaboration.
- AI and automation in collaboration tools help teams work faster and focus on high-impact projects.
- Building a culture of open communication and trust is essential for successful collaboration in any team.
- Managing digital overload is crucial; prioritize asynchronous communication and limit the number of tools used.
- Investing in training and support for new technologies will prepare teams for the future of collaboration.
Evolution of Collaboration: From Past to Present
Workplace Collaboration Defined
You experience workplace collaboration when you share ideas, solve problems, and work toward common goals with others. Collaboration means more than just working together. It involves exchanging information, building trust, and supporting each other. You see collaboration in meetings, emails, and digital chats. It shapes how you approach teamwork and business transformation. The evolution of collaboration has changed how you connect and communicate at work.
Traditional Collaboration Methods
You once relied on face-to-face meetings, phone calls, and paper memos to collaborate. These methods helped you build relationships and share information. You used conference rooms for brainstorming sessions. You depended on physical documents for project updates. The invention of the telephone in the early 20th century made communication faster. Personal computers in the 1970s allowed you to complete tasks quickly and store information efficiently. You saw the first email sent in 1971, which marked a new era for workplace collaboration.
Tip: You can still use traditional methods to build trust and strengthen relationships, even as digital tools become more common.
Key Milestones in Collaboration
You witnessed many milestones that shaped the evolution of collaboration. Each milestone brought new ways to connect and work together. Here are some key moments:
- Invention of the telephone in the early 20th century
- 1970s: Advent of personal computers
- 1971: First email sent on ARPANET
- 1989: Unveiling of the World Wide Web
- 1990s: Widespread adoption of the internet
- 1993: World Wide Web released to the public domain
- 2000s: Rise of smartphones, social media platforms, cloud computing, and e-commerce
- Introduction of Voice over Internet Protocol (VoIP)
- Emergence of digital collaboration tools like Zoom and Slack
- 2020: Accelerated adoption of remote work technologies due to the pandemic
- Shift towards remote and flexible work arrangements
- Recognition of the importance of diversity and inclusivity
You saw the transformation from simple teamwork to complex, tech-enabled collaboration. The internet and email revolutionized communication. Cloud computing made data and applications accessible from anywhere. You now use digital platforms to connect with colleagues across the globe. The evolution of collaboration continues as new technologies emerge.
| Time Period | Key Developments | Impact on Collaboration |
|---|---|---|
| Late 1970s - Early 1980s | Introduction of personal computers | First step in digitizing the workplace, enabling faster task completion and information storage |
| 1990s | Internet and email | Revolutionized communication, enabling instant messaging and remote collaboration, blurring work-life boundaries |
| 2000s | Rise of cloud computing | Made data and applications accessible from anywhere, enhancing remote collaboration capabilities |
You play a role in this ongoing evolution of collaboration. You adapt to new tools and methods. You help shape the future of workplace collaboration by embracing change and learning new skills.
Digital Collaboration and Technology Shifts
Email and Messaging Tools
You have seen how email and messaging tools changed the way you communicate at work. These tools let you send messages instantly, which is much faster than using telegraphs or fax machines. You can now share ideas and updates with your team in seconds. This speed helps you make decisions quickly and keeps everyone on the same page. Messaging platforms like Microsoft Teams, Slack, and Zoom allow you to work with people in different locations. You can chat, share files, and even use video calls for face-to-face conversations. AI-powered assistants now help you write messages with the right grammar and tone, making your communication more effective.
- Email and messaging tools increase the speed of communication.
- You can collaborate in real-time, no matter where you are.
- AI tools help you write clear and professional messages.
Rise of Microsoft Teams and M365
You rely on Microsoft Teams and Microsoft 365 to support your daily collaboration. These platforms have become essential for digital collaboration in the modern workplace. Microsoft Teams reached 320 million users in November 2023. This growth shows how much you depend on these tools for teamwork and communication. The remote work culture has made virtual collaboration spaces more important than ever. Microsoft 365 plans to add immersive spaces in Teams in 2024, which will make your collaborative experiences even more engaging. You can use threaded conversations, direct and group chats, and integrated video calls to connect with your team. These features help you keep your discussions organized and tied to specific projects.
- Microsoft Teams and M365 support real-time collaboration.
- You can reduce app-switching and keep all your work in one place.
- These tools help you stay connected and productive, even when working remotely.
Note: The M365 FM Podcast shares real-world examples and expert advice on how to use Microsoft 365 for effective collaboration. You can learn best practices and new strategies from industry leaders.
Cloud Collaboration Platforms
Cloud collaboration platforms give you the power to work together from anywhere. You can access files, join meetings, and share ideas in real-time. These platforms create digital environments that feel like in-person meetings. You can use 3D avatars, interactive whiteboards, and immersive meeting spaces for visual collaboration. Persistent virtual workspaces let you keep your content and conversations in one place, so you never lose track of your projects. Cloud platforms connect your team instantly, whether you are in the office or working remotely. You can use features like @mentions, activity streams, and unified messaging to make your collaboration smooth and efficient.
- Cloud platforms make visual collaboration easy and engaging.
- You can hold online meetings, share files, and work together in real-time.
- These tools help you eliminate disjointed communication and boost productivity.
You see how digital collaboration tools have become essential for workplace collaboration. They help you connect, share, and create in ways that were not possible before.
Post-Pandemic Collaboration Trends
Remote and Hybrid Work Models
You have seen the workplace change quickly in the post-pandemic world. Many organizations now use remote and hybrid team models. These models let you work from home or split your time between home and the office. Over 80% of office employees say hybrid and remote work is now their permanent setup. You find that this flexible, hybridized and empathetic mode gives you more control over your schedule and work-life balance.
You rely on online collaboration tools to stay connected with your team. These tools help you share ideas and complete projects, even when you are not in the same place. The post-pandemic shift has made team collaboration more important than ever. You and your coworkers depend on each other to get work done. However, 75% of remote employees say collaboration suffered during the work-from-home period. Many workers felt isolated and missed in-person brainstorming. About 25% of workers found themselves working alone in silos.
You can help your hybrid team succeed by joining regular team-building activities and making sure everyone feels included. A good hybrid work model gives equal chances for growth and access to resources, no matter where you work.
Video Conferencing and Virtual Meetings
You use video conferencing and virtual meetings every day in the post-pandemic workplace. These tools let you see your coworkers’ faces and body language, which helps you understand their feelings and ideas. Turning on your camera during meetings can help you focus and avoid distractions.
| Benefit | Description |
|---|---|
| Engagement | Video conferencing boosts engagement among team members. |
| Productivity | These tools increase productivity in remote settings. |
| Collaboration | They make collaboration clearer and more effective. |
| Cost Efficiency | Video meetings lower communication costs. |
You notice that video meetings help your hybrid team stay connected and productive. They give you new ways of working together, even when you are far apart. You can share screens, chat, and solve problems in real time.
Humanizing Collaboration and Inclusivity
You play a key role in making collaboration more human and inclusive in the post-pandemic era. Organizations that focus on inclusivity see higher employee engagement and job satisfaction. You can use inclusive communication practices, like active listening and open questions, to help everyone feel heard.
Tip: Build trust and psychological safety in your team to encourage open dialogue and better collaboration.
You can also join cross-functional projects and set shared goals with your coworkers. Technology helps you connect with people across different spaces and time zones. When you feel engaged and connected, you work better and help your workplace succeed. In fact, engaged employees show a 14% increase in productivity and a 23% rise in profitability. The post-pandemic world asks you to embrace new ways of working and support your hybrid team with empathy and strong communication.
Modern Workplace Collaboration Tools
AI and Automation in Collaboration
You see artificial intelligence and automation changing how you collaborate at work. AI-powered features help you move from decision to delivery faster. Smart dashboards show you priorities and blockers, so your team stays aligned. Automation handles repetitive tasks, which lets you focus on high-impact projects. Predictive insights help you use resources wisely and avoid overload. In 2024, 72% of companies using AI in collaboration tools reported higher productivity. Many organizations also saw cost savings and revenue growth from these tools.
| Benefit Type | Description |
|---|---|
| Faster execution | AI helps teams move from decision to delivery in project management without unnecessary blockers. |
| Smarter resource use | Predictive insights reveal bandwidth issues and suggest reallocation for effective work distribution. |
| Less manual work | Automation of repetitive tasks allows teams to focus on high-impact initiatives. |
| Stronger alignment | Smart dashboards keep everyone informed about priorities, blockers, and next steps. |
| Stronger security and compliance | Platforms ensure strict access controls and encrypted data handling for compliance. |
| Increased productivity | 72% of companies using AI collaboration tools reported productivity gains in 2024. |
| Cost savings and revenue growth | Companies leading in generative AI adoption have seen over 10% of EBIT tied to AI gains. |
You can use tools like Microsoft Teams, Slack, and ClickUp to boost productivity and reduce time spent on routine tasks. These tools help you communicate, organize, and deliver results quickly.
Security and Governance Considerations
You must keep your workplace secure as you adopt new digital collaboration platforms. Security and governance challenges can include understanding changing regulations, managing complex cloud environments, and keeping control over who accesses your data. You may find it hard to merge cloud governance with existing systems. Sometimes, you need special skills to manage cloud security well.
| Challenge | Description |
|---|---|
| Understanding Regulatory Landscape | Staying updated with rapidly changing regulatory requirements demands constant vigilance and flexibility for compliance across different jurisdictions. |
| Complexities of Cloud Environments | Managing security across various cloud models (public, private, hybrid) complicates governance, requiring a comprehensive framework that fits these diverse models. |
| Lack of Visibility and Control | Organizations often face unauthorized access issues due to insufficient visibility over their cloud assets, complicating governance efforts. |
| Integration With Existing Systems | Merging cloud governance with existing on-premise security controls can lead to inconsistencies and conflicts, increasing administrative complexity. |
| Implementation Gap | The need for specific knowledge and skills in cloud security governance can hinder effective deployment and administration if qualified professionals are lacking. |
You may also face resistance from employees who see security rules as extra work. Clear communication and involving your team in decisions can help. Limited resources can stretch your efforts, so you should prioritize risks and use automation to maximize effectiveness. You need to balance strong security with smooth operations.
Best Practices for Digital Collaboration
You can make digital collaboration more effective by following best practices. Start by building a culture of open communication with regular check-ins and feedback. Choose workplace collaboration tools that fit your business goals and team structure. Integrate your tools to avoid overload and confusion. Provide training and support so everyone knows how to use the tools well.
- Foster a culture of open communication with regular check-ins and feedback channels.
- Select collaboration tools that align with business goals and team structures.
- Streamline and integrate collaboration tools to avoid tool overload.
- Provide onboarding and support to ensure effective tool usage.
- Define clear roles and collaboration protocols for meetings and decision-making.
- Encourage feedback and iteration to refine collaboration processes.
- Prioritize security and compliance in collaboration platforms.
- Track collaboration metrics and KPIs to evaluate effectiveness.
- Align IT and business outcomes to larger organizational objectives.
You should also set clear roles and protocols for meetings. Track your progress with collaboration metrics. Align your IT and business outcomes with your larger goals. Digital-first collaboration keeps everyone connected, even in hybrid or remote work models. You can support cloud and process transformation by standardizing best practices and creating team agreements.
| Tool | Key Features |
|---|---|
| Slack | Channel-based messaging, 2,600+ app integrations, AI-powered recaps, voice and video huddles. |
| Microsoft Teams | Integration with Microsoft 365, security and compliance features, structured channels, extensive meeting capabilities. |
| Zoom | Persistent messaging, automated voicemail, multi-language captions, social features for company culture. |
| Asana | Connects strategic goals to daily tasks, AI understanding of business context, 300+ integrations. |
| Trello | Visual task management with drag-and-drop cards, Power-Ups for extended functionality, accessible free tier. |
| ClickUp | All-in-one platform with 100+ features, custom fields, AI-powered task handling. |
| Miro | Infinite canvas, 300+ templates, real-time collaboration features. |
| Coda | Blends documents and applications, real-time syncing, AI capabilities. |
| Notion | Flexible pages for knowledge management, collaborative editing features. |
| Nectar | Peer-to-peer recognition, points-based rewards system, integration with communication platforms. |
| Workvivo | Social experience for corporate intranet, activity feeds, recognition features. |
You can choose from many workplace collaboration tools to fit your needs. These tools help you enhance communication, foster engagement, and maintain company culture in any workplace.
Challenges and Benefits of Collaboration Today
Overcoming Distance and Time Zones
You often work with people in different cities or countries. This can make collaboration harder. Time zone differences sometimes mean you cannot meet at the same time. You can solve this by setting core hours when everyone is available. Project management tools help you share updates even when your team is offline. Recording meetings lets everyone catch up later. Scheduling tools like Google Calendar or World Time Buddy make it easier to plan meetings. You can also use technology like noise-cancelling headsets and good cameras for clear communication. Regular virtual team-building activities help you feel connected. Leaders who stay flexible and adapt to team needs make global teams stronger.
Tip: Set clear rules for when to focus, join meetings, and chat informally. This helps everyone understand how to work together, even from far away.
Managing Digital Overload
You use many apps and platforms every day. Too many tools can make you feel stressed or overwhelmed. This is called digital overload. You might get too many messages or lose important information. You may also feel pressure to always be online, which can hurt your work-life balance. Sometimes, you do not have the right skills to use new technology, which adds stress.
| Evidence | Description |
|---|---|
| Technostress Model | New technology can cause stress if you do not have the right skills or support. |
| Asynchronous Communication | Working at your own pace helps reduce burnout and supports different work styles. |
| Ethical Analytics | Tracking your own work trends helps you spot burnout and improve your balance. |
You can manage digital overload by encouraging asynchronous work. This means you do not have to reply right away. You can also use analytics to check your work habits and make changes if needed.
Enhancing Productivity and Innovation
You see many benefits when you use collaboration well in your workplace. Teams that work together finish tasks faster and make fewer mistakes. Companies that support collaboration often keep their employees longer. They also complete tasks more effectively. Studies show that collaboration can boost productivity by 25% or more. Organizations that use internal tools for collaboration see big gains in how much work gets done. High-performing companies often focus on teamwork and open communication. This leads to more creative ideas and better results.
Note: Building trust and giving proper training helps your team avoid silos and confusion. Make sure everyone knows their role and feels safe to share ideas.
You can help your workplace succeed by supporting effective communication, using the right tools, and encouraging everyone to take part.
Effective Collaboration Today
Characteristics of Successful Teams
You can spot a successful team by how its members interact and achieve goals together. Teams that excel at collaboration share several important traits. They communicate openly and make sure everyone stays informed. Trust forms the foundation, allowing you to share ideas without fear. When you feel safe, you take risks and suggest new solutions. Teams with a mix of skills and backgrounds solve problems more creatively. A shared purpose keeps everyone motivated and focused.
| Characteristic | Description |
|---|---|
| Clear Communication | Teams keep open lines so everyone stays engaged and informed. |
| Trust and Psychological Safety | You feel safe to speak up and take risks without negative consequences. |
| Complementary Skills and Diversity | Teams benefit from different skills and viewpoints, which leads to better problem-solving. |
| Shared Sense of Purpose | Everyone works toward the same goal, which boosts motivation and effectiveness. |
Google's Project Aristotle found that psychological safety was the most important dynamic for successful teams, enabling them to harness diverse ideas and improve innovation and decision-making.
- Companies in the top quartile for ethnic and cultural diversity on executive teams are 33% more likely to have industry-leading profitability (McKinsey & Company, 2018).
When you build a team with these characteristics, you create an environment where collaboration thrives and everyone can do their best work.
Practical Tips for Organizations
You can improve collaboration in your organization by focusing on culture and structure. High-performing companies like Patagonia show that a strong culture supports effective teamwork. Leaders play a key role by modeling open communication and encouraging everyone to participate. You should create formal meeting agendas to keep discussions on track. Ice-breaker questions help team members connect and build trust. When you start a new team, hold a kick-off event to set shared goals and create a sense of ownership.
- Prepare formal meeting agendas and keep communication styles in mind.
- Always use ice-breaker questions to build authentic connections.
- Hold a formal kick-off event for new teams to create a shared sense of ownership.
You can also use digital tools to support collaboration, but remember that technology works best when you combine it with a positive culture. Encourage feedback and celebrate team achievements. When you make collaboration a priority, your workplace becomes more productive and innovative.
Future of Workplace Collaboration
You will see big changes in how you collaborate at work in the coming years. Experts predict that artificial intelligence will play a much larger role. You will need to learn new skills to work alongside AI tools. The role of AI will shift from being just an assistant to becoming a central part of how you design jobs and organize teams. You will need strong soft skills, such as communication and adaptability, to succeed in this new environment.
- Experts foresee a significant evolution in workplace collaboration driven by AI, emphasizing the need for new skills and leadership strategies.
- The role of AI will transition from being a mere assistant to a central element in job design, necessitating well-rounded employees with strong soft skills.
- Organizations will need to adapt to a future where human-machine collaboration is paramount, impacting recruitment, role definitions, and team management.
- The World Economic Forum indicates that 77% of employers recognize the necessity for reskilling their workforce to effectively collaborate with AI by 2030.
You will need to adapt quickly as technology changes. Organizations that invest in training and support will help you succeed. The future of collaboration will depend on your ability to blend human creativity with the power of new tools. By staying open to change, you can help shape a workplace where everyone works together more effectively.
You have seen workplace collaboration evolve through these milestones:
- Introduction of personal computers in the 1980s.
- World Wide Web and email in the 1990s.
- Mobile and cloud technologies in the 2000s.
- Real-time collaboration tools in the 2010s.
- Remote and hybrid work models today.
To stay ahead, you should foster clear communication, encourage knowledge sharing, and choose user-friendly tools like Microsoft 365. Insights from the M365 FM Podcast help you build high-performing teams and harness AI for better results. As you adapt, you shape a future where flexible, collaborative work drives success.
FAQ
What is workplace collaboration?
Workplace collaboration means you work with others to share ideas and solve problems. You use tools and communication to reach common goals. This helps your team succeed.
How do digital tools improve collaboration?
Digital tools let you connect with your team quickly. You share files, chat, and hold meetings online. These tools help you work together from anywhere.
Why is Microsoft 365 important for teamwork?
Microsoft 365 gives you apps like Teams, Word, and Excel. You use these to organize projects, chat, and share documents. This makes teamwork easier and faster.
How can you avoid digital overload?
You can set clear work hours and use fewer apps. Try asynchronous communication so you do not need to reply right away. Track your habits to spot stress early.
What is the M365 FM Podcast?
The M365 FM Podcast gives you expert advice on Microsoft 365. You learn practical tips and hear real stories from IT leaders. This helps you use technology better.
How do you build trust in remote teams?
You build trust by sharing feedback and listening to your team. Use video calls to connect face-to-face. Celebrate achievements and encourage open communication.
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Yeah, welcome to another edition of the MC65 podcast.
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We are joined today by Kasten, Don't Mileback.
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And, yeah, and we talk about awesome topics from link,
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Teams, Skype for Business, Team Boys and Microsoft Rooms.
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There is a lot of we can talk today.
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Yeah, but we will see a little bit the evolution of Teams
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and look what's the reality of enterprise voice,
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one is using and, yeah, how we use AI today in Teams.
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So welcome, Kasten.
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Can you, for the people that don't know you,
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a little bit, tell about your...
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Yeah, sure.
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And thanks for having me.
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My name is Kasten, Youllback.
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And I am a Microsoft Teams MVP.
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And I pretty much work with everything related to Teams,
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you see, meaning, got everything with voice,
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everything with the meeting.
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And of course, none of us can get out of that.
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We also work with some kind of AI and co-pilot in some kind of way.
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So, yeah.
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And I can say, like, historically, I started with being a PBX guy,
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playing around with the wires and so on and I worked for providers.
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So my background is deeply in regular to let me,
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in old school, to live in a PBX and so on.
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And, yeah, I had the journey all the way up.
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So cool.
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Yeah, you started with Link, then Skype for Business
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and now Microsoft Teams.
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What fascinating on the topic-only-fight communications.
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Yeah, it is, I mean, it's quite a journey.
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And not many know, but I was actually also involved,
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shortly on light communication,
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I was just trying to get the first thoughts on telephone unit,
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but due to change of job and so on,
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I didn't fulfill that part, but, yeah, it's been a great journey.
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I was working with the PBXs and I was actually doing quite well,
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I think, we did something really, really cool installation
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and we thought, hey, we were on top of the hill.
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And then suddenly Microsoft begins to appear
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and having a dial tone in itself, okay,
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what's going on here.
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And, I mean, the functionality, that's facing in the beginning of Link,
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oh, yes, for that matter, they were quite limited.
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I mean, you could take a call and you could spend,
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so you couldn't do anything and I thought, okay,
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that's never going to be as great.
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But again, I was curious on it and I had a big consulting company
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in Scandinavia, addressed and said, hey,
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you want to come and play around with us and be your
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telephone guy because we want to look into Link.
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And that's kind of where it started with Microsoft.
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So, yeah, everything you know around them with it,
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it's actually border controllers to get a ride in,
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the audio application and so on.
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So, that's the journey into Microsoft.
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Awesome.
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And, and the idea of doing it for a long time,
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what keeps you passionate about team voice and meeting solutions today?
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Well, I think, I think the idea is that as long as you can,
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I mean, I do a lot of teaching, I do a lot of speaking,
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that's a lot of things that are really important for the world.
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And that's just kind of given a lot of energy that say, hey,
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I can tell people about how cool stuff this.
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And, I mean, it's an area that just keeps on coming with new stuff.
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I mean, even though we thought that, okay, telephony is kind of when we're on a downhill,
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and nothing really happens, a lot of cool stuff is going to come here for the next half,
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a year with Microsoft, a lot of cool AI stuff.
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And the beginning to see Microsoft have their own context center
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and an area of a thought, okay, now we cannot get any more out of it.
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It keeps on adding new cool functionalities into it.
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So, yeah, so that's kind of what keeps the drive on it,
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that something you use always having and you need to be sharp on it.
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So, yeah.
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When we look a little bit back, so is there something may say,
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are there some awesome in the link days, is there something you miss?
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Or is there something you are happy that's done?
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I mean, I think a lot of us are doing cheese wise,
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are mixing the good old days where we have our Skype and then pools
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and we have our on-premise servers and so on.
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I think that's kind of the legacy thoughts that a lot of server guys were having to,
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because I mean, even though we were not really server guys,
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but we were still depending on local hardware and pools and operating those
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and being charged with that, and okay, that's everything works.
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And then we do our migration and things like that, or an upgrade.
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There was a lot of stuff that could go wrong,
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that okay, planned anything and so on.
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I mean, I kind of miss that part because I mean,
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it gives a different action level into the job,
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where you can say today where everything is the cloud.
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I mean, we don't have any maintenance support,
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we don't have anything updates and so on.
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Things are just calming and we are in different waves.
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And yeah, as being a Microsoft MVP,
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of course, we get knowledge before and so on.
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So I kind of miss that part where we have the hands more down in the code and in the configuration.
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And so, yeah.
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So some people say there was a guy for business.
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I don't know, it's, yeah.
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Sorry.
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And yeah, it's, I think it's that product.
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But what they're, yeah, and the people say, okay, teams and
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Skype business was the same product, but they have to be great.
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Have you some?
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Yeah, I mean, they did the kind of migration path was interesting because I mean,
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in the beginning, we had Skype on premise and all the good and we began to see more and more and 360.
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We saw the B poster and we saw all that that extends over the corner more online and of course,
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you saw the same there and at that point, it was, it was not teams.
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It was Skype for business online and we saw the beginning of building this clouds,
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journey that lives of the sun, but it was still based on a product that was traded and coded for on-prem.
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So of course, there was a lot of.
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But challenges, let's say it like that.
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There were a lot of changes on it.
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A lot of our A.C. setup was kind of our on-premise in a box.
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We had like, if you made us a right survival brands, you had like an, and a hyper V running a couple of servers,
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the domain controllers and on, and so on pretty much an on-prem installation.
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So that there was some ups and downs in the beginning of the cloud journey.
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And yeah, that, that, that gives them some challenges.
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I love them. I mean, that was what keep me going was that, hey, like this one stayed, you've got to make this one fixed.
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How can we bend it a little more because I mean, that space it we were on lack of options.
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We were in like a features.
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I mean, the feature set was very limited on it.
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We were relying on a lot of third party at the phase in and get those to work together.
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I mean, card snack center or attempting consoles and so on.
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So I mean, that there were lots of up and down, but in my world, that was make it really exciting.
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And of course, we know that everything was escalating and Microsoft was introducing teams, which was really cool.
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I think I joked in the beginning and say, yeah, it's just a short quote, because everything we did in there was kind of like just starting out of the application.
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But I could see the Microsoft made it real and put more and more things in it and the journey from come skype online to teams was again really exciting.
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Again, we had problems with parity of functionality and how do you measure which from finale is where I walk and and all the challenges we have in that migration period because I mean, you probably remember that if you had a meeting,
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oh, was that in Skype business or was it in teams?
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Why do we do what and what clients to have to to be in and if we were chatting back and forth between the platforms.
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If you were talking with X-Tune was a coming to a Skype line was a coming to teams clients again, a lot of challenges and a lot of adoptions where you need to to get the users to understand how things were working.
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So, so that they could get a problem free work day.
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Again, a lot of interesting stuff was going on and that period of time.
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So, yeah, what did you think when we say on-prem systems.
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So, what was the biggest mind shift to go in the cloud say teams environments?
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What was the how we have for how the companies rethink this, what was the biggest thing?
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I think the biggest change was kind of a force change because I mean, everybody was used to the online environment and company was beginning to migrate into the mail.
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And get teams on it, but then we had to know this terrible coronavirus that was coming and that kind of made a huge boost where a lot of companies didn't have the option to say we wanted to do a soft migration.
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It was like, we need to get this one to working now and what options do we have and at that time, well, team was there.
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Was it fully ready? What is full modern? Probably not, but it has to be because I mean the world was changing.
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So, that kind of why should we go from an on-prem installation to a cloud solution like you do in other products and so on where you have a long preparation and you have a lot of testing and so on.
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That kind of speed it up in a time 10 speed because I mean, the world changed.
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We need a platform where we can meet, be together, communicate back and forth and I mean, of course you can do that Skype for Christians. There's just a lot of limitations and a lot of companies who are ready to have homework because all workers were sent home.
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So, we were just facing different challenges. I mean, are you connections ready for it?
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I mean, we have an off-band which, what about repain, license and so on and a lot of stuff, but that you can get out of with connecting directly up to the team's flat.
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So, I mean, we kind of missed that step that a lot of other companies, a lot of products was working on it. That kind of had a fast back on it.
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But, yeah, of course afterwards some of them are not migrating right away. We have a lot of testing and rolling back and forth and see what's going on. But for the majority of companies I was working with the base license was kind of coded.
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If you could back, I say, 10 years and give the 2006 cast and what's about collaboration platforms, what would it be?
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Do what you do. I was actually lucky and I think it was more coincident than if, yeah, and luck.
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I was beginning looking into meeting rooms before COVID and I met up with a guy from Polly and now HP and he showed me some of the hardware and I told him, love it.
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So, okay, that's my next area. I need to look into it. So, I hit that on. So, I don't think I will have, I don't think I've done anything different.
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I know that kind of sounded a little self because I mean, of course I've burnt and then and then make some bad decisions and so on, but that's where we are learning.
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I'm pretty happy and pleased with the way that I kept on focusing on team's voice and adding the meeting part into what I'm doing now because I mean, I don't have as long history with team meetings as I have with the voice partner.
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I didn't do much in Skype for business and before when it was a seed meetings and so on, I mean, I certified, I've done some integration and so on, but I think I chose, hopefully, the right track by saying, hey, we have voice, yet meeting on top of it and you can kind of get all the UC part together.
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Yeah, I think team's phone has major significantly over the last years. Where do you think it stands today compared to traditional PBX systems?
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Oh, yeah, that's an interesting one because I mean, I probably get a lot of unpublished from different, none of my use of people, but I see the traditional PBX as a dying brands that kind of have some small areas.
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Where it makes sense to have the PBX, but as a majority enterprise users teams is the right solution for it.
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The PBX is fine for some major context center thing for some spatial learning, some campus, some hotels and so on, so I see it more as a mission area that I see as a major one.
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And of course it makes sense. I mean, it's traditional PBX, ah, what we used to have and of course some of the manufacturers are trying to get a soft client and so on, but I mean, teams is just, is just so easy because it is fully integrated in the entire Microsoft environment.
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I mean, that's what Microsoft has to benefit for because I mean, now there's a recording so should be careful what I'm saying that it can take wrong out of contents, but in the beginning, a platform like Zoom was actually better than teams, but Zoom was an independent product where Microsoft was fully integrated.
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And so it's a key point here that might as well as only identity across applications and platforms. So, yeah, I think that that's what push it.
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When what's the surprised organization when they move, yeah, telephone into Microsoft teams.
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And sorry, what surprised them.
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I think some got surprised that their support organization needs to work on a different level.
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Traditionally, we had like the IT and we had the phone guys and of course, they might be under the same manager sometimes they were not even in the same apartment and so on, but when you moved to teams, you kind of adopt into the IT department more deeply and it's so some traditional phone guys.
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And I was adding up a extensive number of new guys come with a desk phone, do some confusion like that that part that moves into the IT department.
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And I think that that kind of was a wake up call for some of the companies were did by crazy that hey, and now you're responsible for that.
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And then again, I also think that we find out that a lot of IT people found out, okay, it's not rocket science. I mean, we have been used to having the PBL sky standing down in the rack and you know, James cabling and do the wiring and all that stuff on it looks very complicated and different terms like a PSD analog and all that stuff.
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But when you get it into the right management platform, it was kind of easy for them to do the maintenance all of us. I think that was the biggest catch your surprise when we migrated from the extra to.
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And can we say team's phone is now enterprise ready?
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It's more than enterprise ready. I mean, I think the biggest problem is that with any other cloud services, Microsoft, you know, deliver a developer from small scale and up to large scale.
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And a lot of competitors, especially the ones that try and keep live in the PBL world are saying that you cannot do anything in teams.
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But I mean, Microsoft, if you have a desk form and you have everything set up, there are guarantee you 99.999% up time.
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I mean, that's more than enterprise scale. So, yeah, we are way beyond what I would say, regular enterprise scale and functionalities.
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You can do all basic functionalities as you could on a regular old time PBX on it.
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And of course, you need to rely on some third party applications.
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But I mean, let's face it in the PBLX, you also have to do it. I mean, if you are buying a wire, you could buy an add on context and on target that you are buying teams.
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You can buy an add on application and fund it.
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So, I mean, it's the same in teams and you have all the call, voice functionality, all the basic thesis and then some, but if you need something special, yeah, you are still going through the third party application.
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But that's also what we get in the PBLX days. So, it's definitely more than an enterprise way.
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And I think right now it's the last voice installation, world, I've been for a while now.
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So, yeah, definitely enterprise way. Yeah, you're deeply experienced with zip and direct routine. Can you explain why is it still matters in a cloud frost world?
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Oh, yeah, I mean, David Roud is, if we go back and there's some history about it and Mike's started up, they also try to be a provider and they had some trouble back and forth.
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And I mean, they were competing with some of their partners as well and they decided to commit what they call direct route.
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What direct route is that you get your own provider and you all have your own PBLX.
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And you need to buy a certified set of border controller and a set of border controller is kind of a voice routing firewall for if you look at the infrastructure ways.
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And that one can connect your phones up to your to the class, both sky bottom line or teams and teams that are going to die route.
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So, pretty much what it does is that we have the option to make pure stand calls to and from teams and we have a box in front of it where we can control everything.
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And we did it a lot when we were migrating. So let's say that you are a company with say 1000 users and you don't want to do a big bang where you move everything you just want to go to the apartment,
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but then you put a set of border controller in front of it. So you have the PBLX connected, you have your area and you have teams on it.
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And then like a basic IT routing, you just say, hey, if that address number is coming in, send it to teams or send it to PBLX and my solution and so on.
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And still is the biggest benefit of Thierry Groud is that you as an image straight up is control and you can do whatever you want or whatever it's possible with this one as long as you are following some standards that are defined.
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And so yeah, that is ground.
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Are there some common misconceptions about direct routing. I think I think the biggest problem is that I mean, a lot of people, I mean, let's say it's a big installation platform that we have in teams and there's a lot of people being around with it.
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If you miss and listen, direct routing or you don't configure a practical, you should say that it's rubbish and it's not good. In my opinion, it is still the best way of getting phone numbers into teams and a lot of people are with the new data with the new operator connect and so on.
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It's not new anymore, but I think still it's the one was flexible and you can do whatever we want on it. And of course, when there are many choices, many configurations, there's also a lot of people that misunderstand what it actually is and how can use it and I think that they could do more than they actually can do with it.
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So you need to know the limitation, of course, like anything else.
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There is a say the epic fight operator connect roses direct routing. How do you help customers to choose what's the best solution for them.
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Yeah, it is kind of interesting because I mean, if we go back before I would have connect we had like we had direct route and we had a mouse of numbers and Microsoft, sorry,
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and I think that the number of numbers was fully integrated into teams admin platform, you can see list of numbers and you have so many easy configuration options on it, or you didn't have a direct route because I mean, you didn't have any guarantee about the numbers for the direct route because you as an admin administrator was assigning numbers and so on.
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So the mouse of kind of could see that in the back and forth, which should mouse of beer provider shouldn't then they introduced operator connect and operator connect was kind of the same idea as mouse of the phone, but with a carry at a certified.
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So now you can suddenly begin to get a ton of different carriers that could you could port your number or migrate to number two and then you could get them into the teams admin center and have the benefits of all the
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functionality because it was unique number you are guaranteed that was the only number that you had and you can see them with drop down lists it was easy.
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There were some some troubling in the beginning where you have to define if a number was a user or an ultra-templar application number, sorry, you still run into some issues with that.
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And again, I think it's a very, very great solution. It's easy to get up and you have the option to negotiate with your provider about pricing and so on.
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Well, mouse of this kind of it's a licentious job of it and we all knew that that's one or once a year, once every 30 or whatever your negotiating virus of that square is.
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What was easier to have a provider could work with, but there are still some limitations. I was talking a lot about going to operate a kind of thing was greater due because you have all those options, but mice of largely changed that all the fixed numbering and so on that part was including in in direct route now.
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So we can work as easily with the direct route numbers as we can in operator or Microsoft numbers. I still see some some limitations in operator connect when we do migrating or if you do multiple numbers because I mean again, it's a way to miles of the guarantee it's a unique number and you can only assign it through a country location as where the number is from.
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So let's say that you have a Spanish user and he needs to have a Spanish number will then his locations need to be spain so in some scenarios that kind of can give some problem, especially we are talking about last skill committed at all around the world and you're moving your employees from one country to another, but they are still home in a different country and assigning numbers.
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So there's still some limitations in operator connect. I'll still say that I mean if you're new to team voice and just want something that works and and and other people thoughts about it operator connect is awesome.
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And if you want to judge configuring and manipulating and and do your own cool stuff and so on, I am still a bit thinner for a diary route.
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Did you think there are the next five years still scenarios where hybrid voice still makes sense or yeah, I mean we see them less and less and we see more and more provider going to to operator connect as as as the primary product.
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I don't think we will see it complete or raised in five years. I mean we were still saying that we will never see effects and that was at 15 years ago and sadly we still hit once in a while or facts machine.
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So I think kind five year know that that's that's too fast. We will still have direct route. We still have the option of migrating between platforms and so on.
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And you still have some of the major companies. I mean they might change the phone solution every 15 20 years and so on and and we still see some of them at a pure seeing and asking into how is his team's the right way of doing it.
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And when you look into large scale since nation like that that's where direct route is just the perfect way because you can really played and you can voucher numbers or one by one and all the benefits I was meeting this is important.
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Yeah, five years no, no, as 100% sure we still we still need to a direct routing.
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From your working experience what they're one voice team voice project you say this was really my amazing you can tell without cli them or so on.
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Is there any story you can tell us. I mean, they probably when you do a lot of this is it starts on the where you can where you can tell company names and so on but I mean I've been involved in rather cool project worry.
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I think we had 150 sites worldwide and we did everything we I mean we started migrating from from from local people access into a skype business solution.
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That is self was cool back in the good old sky based with the migration and I mean again with hundred feet to side worldwide we were moving everything up to a cool to the mayor U.S. and A.
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Packs and so on so mean I mean the traditional old school setup would have where own data centers and so on so and the second we were done with that.
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My system was introduced and we kind of just started all over in small steps again in some sites we need to wait so teams being being modern enough on half the right feature set and so on so I think that's that's probably the coolest installation I've done is because we did everything in two steps and we pushed on and used all the technology
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that was some shooting in miles of core portfolio from ppx to on print to cloud solution and of course I mean when you're working world rights you have you have some country that's easier than other so I mean of course that also gave a lot of experience and a lot of funny late migrations or stop and migrations or problems in porting numbers and so on.
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It was some country have have their own way of handling phone numbers some have a local regulation I don't think it's it's any secret but but India is definitely more exciting to to call and and make till if any in some of the European countries where everything's just next next next and works where some some we need to look into routing and even
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international routing and so on so so that that could a lot of fun fun and and and long nights into to computer sites like that.
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Yeah.
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So I think a little bit about the future so I don't like to call was my team leader so when can I do with this for me no drunk.
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What do you think will what impact will I have especially in voice meetings in the next years.
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Oh huge huge and I think this is kind of here it was time that we have the podcast in because a lot of the stuff that common is not a DA some of it is ensuring own.
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We thought that that kind of telephony was was was done within sea for last half the year nine months we didn't see any real new cool from personalities coming into to tell of me so it was kind of.
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I'm not a flat out but myself introducing a lot of AI and one of the things they have shown and talked about public is the personal assistant meaning that you probably seen some of apple have introduced that person system to call them an iPhone and do we have done some of their own.
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So I think that's the right to use that coming with the same or I mean if somebody's calling me that they don't get hold of me that there's a PA that kind of into themes the call and ask okay what is this about and and is it important and so on so so I have to option to see if I actually want to pick up a phone or if it's something that hey let my PA person assistant and that woman maybe schedule a meeting of.
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So voice mail and so on so a lot of great stuff are happening right now in a I invoice so that that's really excited again that was keep keep going to think that this is awesome areas work with.
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We can see that dynamic 365 a lot of AI stuff for doing it and I don't mean I think for a couple years ago when when my shop was introducing that dynamic will be the contact sender they had a demo where they you know investor markets of style was saying hey a customer's calling into the Xbox customer service and so on get get an AI to ask questions and and get hold of the right agent and again collect all the information.
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So the human agent didn't need to ask for a lot of stuff and then we see that already rolling out GA and even more stuff are coming I mean a lot of configuration and dynamic 365 context and are done by.
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So I think that's kind of worth the imagination is the limit of course that's not that's that's great yet but but in the future that will be so yeah AI is definitely something where we'll see a huge impact in in in the vice area.
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I mean just today if you have a call I mean co-pilot for phone that where you can can get a risk a resume when when you and I talking if I transfer the call to a colleague that resume will follow the call so my colleague can see what have I discussed with the with the client or the customer about and and he or she doesn't have to ask the same things definitely a lot of AI on on the phone card now and even more and greater stuff are coming soon.
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And so I think that's the team's rooms they have exploded and popularity.
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Why are meeting rooms out of these strategic again.
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I think we see a lot of company that are taking their workforce back into the company I mean we saw after the call that we could work from home and the work is not a place and so on we still see some company saying hey we want you to work in the office again three or four days a week or so on and the hybrid workplace is still there but it doesn't restriction on it.
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And then when we meet together we begin we need to have the meeting room for we actually can work and interact and again across our organization or host different organization and let's face it that hardware is not as expensive as it has been not saying that it's still free and it's not like that but we see together and
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and a team running as not like the spaces as was in all time.
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But that we see the man for for the hybrid working and the ability to interact with more than just voice back and forth.
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I exploding at the moment.
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And we see more and more advanced meeting rooms come up were people are using more AI like facilitator recap all that stuff.
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I in their voice recognition are being pushed out now so so I mean I myself to recognize who is in the meeting who who is at what and so on so even if we are five people in meeting room is still through the recap word it's put persons on who is saying what and so on.
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I mean who is bringing coffee and cake for the next meeting for example with five people saying hey I do that every recognize and so on and a lot of that is just saving a lot of time people that normally have sitting and take resumes and do recap so on by hand sitting with a note or
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opening the meeting and sitting in time and all that part is automatically and I think that company is a find that if we just sit in the middle of the start those some melody would all our advanced.
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A meeting rooms equipment will just save time on it so yeah.
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Awesome and when you give of their future outlook I think in the next year that there what did you think will change most in team rooms.
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Definitely AI definitely how much AI we are putting in I mean in meeting rooms we have had to serve AI for years and years I mean every manufacturer have the AI camera where it's it's automatic framing and it's using some artificial in shellage and we can do actually.
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We can do actually get an all that part but I mean in my world we begin to see real AI now when you begin to have agents and my show is just exploding in the agents and we can have agents that are joining into meetings like facility and we can even more advanced if we see some of the manufacturer coming out with the hardware and our special windows part it's kind of powerful machines that out there that already to do a lot of.
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Calculation on sites under device itself and I think it's just a matter of time before we begin seeing that that being used instead of anything it's done in the back end of the trial and when that happens we begin to put in more demanding AI task out in it.
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I think might have to preview it in one of the confirms that that you will get an agent that are actually listening into the meeting if you have on and so fast in that one can help you with it so let's say that I'm sitting talking about say what's the conversion rate from from euros to dollars said well nobody knows that at one we cook chicken and and to press and like that so I mean more and more AI that are interacting into the meeting's conscience I think that that's really work.
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Well a lot of stuff will happen here for next year if there are difference between I think mobile teams like Android or iOS or and window space rooms or I don't know mech West I don't know is there the difference.
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Yeah I mean I mean that that has just been the question for I think the beginning of all teams meeting which platforms you to use which one is being developed on which one have the features set and I think that it's kind of stable us now that I mean new features are coming to windows and
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quite soon after it will be deployed on Android mean that if you want to have the car thing is new just you need to be in the windows one but again a windows is is a more complex setup than it is to an Android and you see all the bars where you just don't have the cameras or microphone and speak all in one all of them are pretty much based on Android so so what what I see and a lot of the last scale roll out is that
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90% of all rooms are based on Android because it's it's really simple and cheap and fast to roll out and then when we have the more complex room or both rooms and something like that then we go in and and do a window system.
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And of course some has a religion on it's a hey we don't want any Android in in our organization so we do everything windows and vice versa that they we keep an Android platform and of course they have manufacturers that can kind of fix any solution but but it's it's kind of interesting.
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Historically I was discussing a lot with the security departments when coming to Android say we're not going to have Android we're not going to have any Android phones and you're not going to have that and that has been back and forth and try to get them to understand that.
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MTR Android devices like the same as some Android phone and so on of course this Android but as some of the different sort of.
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Where not only miles of test the run up empty which is kind of an AOS P on top of it that's kind of micros Android version and I think it's from is it 2027 all certified devices should be in there to some like that or hit again remember all the dates on it but that's kind of even.
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Level that the windows were in Android even more if you ask me because then my stuff is on top of the operation system on that both platforms.
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I mean people that knows me those that I have a little weakness for autopilot because I mean I think autopilot is together with windows and she has just the best way of rolling out because you can literally do zero touch provisioning or meeting rooms where you cannot do that on Android at the moment because.
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There's a lot of technicalities where I'm hoping that when my office of begins rolling also the ability of racing system on those devices that they were rolling some kind of autopilot function like thing on it.
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But yeah I mean historically it has been a battle of the abrasion systems and again it depends of time it depends of which one I'm I'm I'm preferring right now I love the windows that as a zero touch provision but again it's it's so.
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It's so nice and cheap to roll out Android devices if you do not scale out as well so yeah it's just some like in one another one like the other one but yeah.
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And it's difficult to find a winner here.
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Yeah and what most common mistakes companies make.
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Yeah when they designing a meeting room from your perspective my perspective is that I definitely don't want to point fingers and because they're a V integrated doing a very great job but but missing to involve the entire IT organization because I mean let's face it in old days you have a sit in the room and you just
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have a couple of addresses and you make sure that the infrastructure was there it's way more complicated today as it is because we're working with accounts that are actually well in interest it is a user count I know that in a very near feature will get password list but it is
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right now we have devices that are under the same pilot is in introoms that that also needs to be compliant the need to sign in the right way where we need to look into how how do they make it sure what about NFA for example I mean that that's probably the biggest mistake that we see now is that people are
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integrating meeting rooms without really understand 110% about the security and all the things around and how how we secure accounts and make sure that no bad all the way that has access into it or can do anything
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yeah so that that that basic configuration is is and I mean I have one of my all I'm really hated because I mean most of the time this is a basic meeting room license and of course I understand why they have marketing why soon have it they need to have a free license on it the problem is that none of the lot of the security I need so I see somebody that are doing QC's and hey everything works of course the limitations are on the basic license but I'm not sure if I can do it
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the organization that are on the basic license but they can still sign in a room and say yeah we want to go we are on a pro license and then all the back end on introoms and compliance policies are not in place and nothing works and again so so the biggest issue of problem here is base configuration
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yeah when when introducing into us is there something I think when we talk about this topics we have governance and security is the following special in teams telephony companies must look on or is it I don't know it's the same like all other
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yeah I mean we need to make sure that we kind of isolate and define the same which one is our phone and meeting room because I mean it's based on the same rules and so on if it's Android device or if it's an NTR or if it's an Android phone but we need to make sure that we kind of isolate them and and and have control on our at doesn't follow the same rules because I mean we see company in a totally understand we want
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an Android device we want at least 60 to the under pen code for access and so on and if we try to push rules like that on top of of a team's voice devices or meeting room devices it would of course never be compliant because we don't have luckily we don't have a pen you need to to type in and so on so I mean that that's pretty much the biggest one is that we're going to the devices we need to make sure that we are on top of all our rules
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and of course agree field is always easier the biggest problem is that we come with an organization and hey now we want to introduce team's phones and we have those devices you want to put on yeah okay what kind of in tune rules what kind compliance setup to have a machine load of different rules and so on so that is probably the biggest task to make sure that we fit right in and and
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and cruised the right rules and exclude the ones that we definitely don't need to I mean luckily Microsoft have become better and better have great documentation on it but again we we see this as I've gone back when we have the ppx guy and we have to guide you guys we put the team's voice into the I see the the part we see the the same here that the security complies the partner doesn't have the same understanding on on on voice or meeting devices and vice nurses that the me they believe in the right.
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The nurses that the me they people that are working with those one needs to understand that that they are hitting so many other rules that they need to to at least work closely together with the compliance here to team.
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I mean teams devices go hand in hand when compliance in spirit now okay and when we say you have fixed teams problem and then genie comes and says you have one wish free what Microsoft showed add to teams what feature will be in the team.
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What feature will you.
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Should Microsoft adds to a team.
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Now I'm hard I've a lot of tap but it's earlier doctor and and all my wishes are actually close to come true I think one of them that that we can talk about now is that password less accounts again and talk about all the
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compliance that the need to run in an insurance devices and so on of course that's because you're trying to secure a count that has to use them a password.
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My soft here and again I'm not going to say any dates that's what I've learned have for my soft but after some of some time they are beginning to using a password less accounts that we can put on devices like me the whom
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so that's one so to one and I think that that's one thing that just will help the primate and daily maintenance of devices are locked so that that is
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sure so what if the wishes that I have only had one and and luckily that that one is coming very soon.
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Well thank you for all this conversation was really amazing and yeah I'm happy to learn more about the Microsoft phone and so on so my last question is what should IT leaders pre-resized first user experience governance or security when they start start with Microsoft phone.
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That's a different difficult one to to put on top because I mean one of my shows areas is security I mean I think that we should do way more and then we do a security and that's what I'm talking a lot about and when I'm out talking with customers or talking to grades and so on that's that's remember the security.
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And again security is not nothing worse if the user don't have it so I think it's kind of a mix on on make it secure so we don't get in any bad behaviors in why the UC channels but still adoption is something that also is where we deal to me because I think the biggest problem is to educate users to actually understand and use the product.
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A lot of it is self-explanatory but I mean that space is if you look into something of the AI functionality account you need an introduction to it you need to know what you can do before during an after meeting and so on so I think it's kind of a mix of security but compliance that would be the IT people and the position makers top priority right now.
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Yeah thank you so much for your time this was a really great session yeah hope we have another truck and the air features are out.
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And we also have a lot of cool stuff coming very soon.
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And yeah so then have a nice day by and thank you so much.
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Thank you.
